How B&H Photo Builds Loyalty Through Radical Service | CommerceNext 2025 with Jeff Gerstel
In this exclusive interview from the CommerceNext Growth Show, Omni Talk sits down with Jeff Gerstel, CMO of B&H Photo and Video, to explore how one of New York’s most iconic retailers continues to set the bar for loyalty, service, and operational excellence—even with just one physical store.
🎯 Topics discussed:
– Why service, not gimmicks, drives B&H’s customer loyalty
– How livestream video and global ecommerce fuel their success
– What every retailer should do to improve the customer experience
– The practical approach B&H takes to AI and emerging retail tech
– The secret to 99.8% on-time…
The skinny
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