Latest / Crossroad Conversations with the Lewis Brothers
Ep. 67 - The Leadership Blind Spot: What You Can’t See Might Be Holding You Back
Leadership blind spots, customer service, communication, and emotional intelligence are at the center of Episode 67 of Crossroad Conversations. In this episode, the Lewis Brothers break down the blind spots leaders don’t see—but everyone else does and how those blind spots quietly damage culture, customer experience, and long-term growth.
They discuss how success itself can create blind spots, why leaders often believe they’re being clear when they aren’t, and how assuming silence means agreement leads to breakdowns in execution. Through real-world stories—from customer service failures to…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.