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Cedars-Sinai Connect Helps You Get 24/7 Care · The iHeart SoCal Show

0:00
Speaker 1: Hello, Lisa Fox here, I want to share a little
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Speaker 1: story about my doctors and what they're doing to help
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Speaker 1: people twenty four to seven at Cedars Sinai. They're also
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Speaker 1: a nonprofit academic healthcare system serving the LA County.
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Speaker 2: Region and another community is.
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Speaker 1: Globally, they maintained highest standards for quality and innovation in
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Speaker 1: patient care, pioneering medical research, education programs, and wide ranging
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Speaker 1: community benefit programs too. They do a lot, and I'm
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Speaker 1: just grateful to have on doctor Violet Gray from Cedars
0:27
Speaker 1: on to share my story of thanks.
0:30
Speaker 3: Thanks so much for having us so. I heard you
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Speaker 3: had a good experience on CS connect.
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Speaker 1: I recently had a fantastic telehealth experience that totally saved me.
0:38
Speaker 1: I want to thank Theesar Sinai. I've been going to
0:41
Speaker 1: Cedar Sinai Hospital using THEES Sinai doctors since the nineties. Now,
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Speaker 1: oh nice, I want to thank you guys for helping
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Speaker 1: patients virtually after hours and on the weekends. So when
0:52
Speaker 1: I got super sick a few weeks ago, I was
0:55
Speaker 1: just like my throat was literally blown out. I was
0:57
Speaker 1: coughing up all night. I didn't sleep, I was just dying.
1:00
Speaker 1: I'm like I had already been sick the whole week,
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Speaker 1: and then on the weekend it just blew up and
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Speaker 1: went next level. Sunday Sunday morning, what do I do?
1:10
Speaker 1: And then light bulb went off my head. I'm like, oh,
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Speaker 1: oh wait, Theedesar SINAI has a Sedesar SIGNI connect app
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Speaker 1: that I can find a doctor right now, early on
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Speaker 1: a Sunday morning, So I downloaded the app, I filled
1:22
Speaker 1: out all my information and was able to get a
1:25
Speaker 1: doctor on with me. Granted she was in New York,
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Speaker 1: New York time.
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Speaker 2: God bless her.
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Speaker 1: She was a sweetheart at five am on a Sunday
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Speaker 1: and spent some time. She helped diagnose my situation, called
1:37
Speaker 1: in some antibiotics and this crazy great prescription cough medicine.
1:41
Speaker 1: I was able to go right to my CVS pharmacy
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Speaker 1: at nine am when they opened, got my meds, slept
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Speaker 1: all day Sunday, all day Monday, and just was so
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Speaker 1: much better and just grateful, grateful, grateful.
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Speaker 2: So yeah, oh.
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Speaker 3: That's just sweet. Well, I'm glad it worked out well,
1:58
Speaker 3: But I.
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Speaker 1: Mean, what's so great is this is what's happening now,
2:01
Speaker 1: this is what you do. Now, you make it easier
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Speaker 1: for people to get care faster by doing it virtually,
2:07
Speaker 1: which I just wanted more people to know that we
2:08
Speaker 1: can do that during the day for normal medical appointments,
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Speaker 1: but also after hours for more urgent situations, after hours
2:15
Speaker 1: and weekends and at all kinds of crazy times. But
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Speaker 1: this virtual help is available. And doctor red you do
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Speaker 1: in person and virtual appointments, right.
2:23
Speaker 3: Yeah, I do both. So I have a practice at
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Speaker 3: Theater Sign I've been with them for twenty years and
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Speaker 3: now I'm the associate medical director for cs connect. Great,
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Speaker 3: I work with the cs connect doctors. I see patients
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Speaker 3: virtually too. You know, you don't need to download the app.
2:39
Speaker 3: You can do it online just on the web. Oh great,
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Speaker 3: you search for a cs connect okay, and it'll take you.
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Speaker 3: There's like a little button just start a virtual visit
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Speaker 3: and you can just start on the web. It's really
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Speaker 3: easy and just and so give me for.
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Speaker 1: People who you know, sorry, we don't always get sick
2:55
Speaker 1: during nine to five. And then it's you know, it's
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Speaker 1: just almost easier to see a doctor fast sure with
3:00
Speaker 1: these virtual appointments.
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Speaker 3: It really is. And it's twenty four hours a day.
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Speaker 3: We're open on holidays, so great. So it's something and
3:07
Speaker 3: you think, you know what, I don't need to go in.
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Speaker 3: Nobody needs to see what's happening. Really, they just need
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Speaker 3: to talk to me and see my face on the video.
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Speaker 3: It's so convenient. We really try to meet people where
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Speaker 3: they are, and you know, when when you're busy and
3:21
Speaker 3: you have other things going on in life, sometimes you
3:23
Speaker 3: just need to have a quick video visit and take
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Speaker 3: care of what you need do. Kind of urgent care stuff,
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Speaker 3: so if you're sick or you need something quick, but
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Speaker 3: also like primary care, like general medicine stuff as well, so.
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Speaker 1: Great for just getting regular medical stuff done, saying appointments,
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Speaker 1: making appointments, getting medications and whatnot.
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Speaker 2: But also especially a lifesaver, not for emergency situations, but
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Speaker 2: for urgent care situations.
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Speaker 3: Urgent care type stuff, but also general medicine stuff. So
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Speaker 3: like if you have a chronic problem and you need
3:55
Speaker 3: a medication refilled, or you need to talk about a
3:58
Speaker 3: medical condition that you have that you need guidance on,
4:01
Speaker 3: you can talk to a doctor. It's like right at
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Speaker 3: the tip of your fingers and they are, like you said,
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Speaker 3: twenty four hours a day.
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Speaker 2: They're open, so great.
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Speaker 1: Colds, flues, rashes, medical management, like you said anything that
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Speaker 1: really you need and then to make an appointment and
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Speaker 1: work with any doctors within these Theedar Sinai Medical Group.
4:20
Speaker 2: We do need to have insurance, right.
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Speaker 3: Yeah, so you do have to have some sort of
4:23
Speaker 3: insurance and most major insurance types are covered Cedar Sini
4:28
Speaker 3: HMO patients are part of this part of our system too.
4:31
Speaker 3: If you have any kind of PPO. We generally take
4:34
Speaker 3: almost every kind of insurance that there is. And a
4:37
Speaker 3: lot of people have chronic conditions and they kind of
4:39
Speaker 3: don't know, you know, who's the right doctor for this. Well,
4:43
Speaker 3: a primary care doctor is really the right doctor for everything,
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Speaker 3: and we can help guide you, you know, if you're
4:50
Speaker 3: not sure where you're supposed to go or what's the
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Speaker 3: best way to get this chronic or acute issue taken
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Speaker 3: care of. We can help funnel you to the right place,
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Speaker 3: give you right referrals and contact information for the right people. Yeah,
5:02
Speaker 3: because sometimes it gets confusing.
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Speaker 1: When we go to Cedar Sinai Connect, we can request
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Speaker 1: a doctor for our whatever our issue is.
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Speaker 3: Yes, yeah, so you can talk to the doctor. So
5:12
Speaker 3: have a visit with a primary care doctor. So primary
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Speaker 3: care is like a general doctor that does everything for
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Speaker 3: adults so men and women and then try to figure
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Speaker 3: out is this something that a general primary care doctor
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Speaker 3: can take care of, or is this something I need
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Speaker 3: to see a specialist for. Do I need another evaluation?
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Speaker 3: Do I have to go in person? Is this something
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Speaker 3: that I need blood work or something more complicated to
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Speaker 3: take care of it? So it can be the small
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Speaker 3: urgent things like you said, but also more complicated medical
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Speaker 3: conditions that need evaluation, and sometimes people don't know where
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Speaker 3: to go and they don't know how to get it
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Speaker 3: taken care of well.
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Speaker 1: Again, and whether this was inspired by the changes that
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Speaker 1: happened after twenty twenty. I'm grateful because their life is
5:54
Speaker 1: a lot and people are busy, and I feel like
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Speaker 1: it helps you, it helps us having this care of all.
6:00
Speaker 1: Virtually we just want to get better and feel good,
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Speaker 1: and you want to help us get to that place.
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Speaker 1: And so the fact that we can do it more
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Speaker 1: easily I fill with the Theedar Sinai connect. I'm just
6:09
Speaker 1: grateful it exists. So thank you for doing it and
6:12
Speaker 1: offering the hell to people. So it's like, as long
6:13
Speaker 1: as you have insurance, that's help is available, and there's
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Speaker 1: so many hundreds, it's got to be hundreds.
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Speaker 2: Of top doctors with seaters right, so many to choose from.
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Speaker 3: CES connect has about twenty five doctors working who only.
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Speaker 2: The virtual doctors truly gone.
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Speaker 3: Yeah, and we're connected to the primary care department. So
6:32
Speaker 3: whether you have a doctor inside of seaters or outside
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Speaker 3: of seaters, you can, you know, as long as we
6:37
Speaker 3: take your insurance, you can have a visit with cs connect.
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Speaker 3: And again we can work with your primary care doctor.
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Speaker 3: We can take care of something small that needs to
6:45
Speaker 3: be taken care of urgently too, so it'll save you
6:48
Speaker 3: a trip to the urgent care. If you need to
6:51
Speaker 3: be seen in person, we'll let you know.
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Speaker 2: Great, Yeah, you need to go to.
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Speaker 3: The emergency room, we'll let you know. And if it's
6:57
Speaker 3: it's something that we can take care of, we'll take
6:59
Speaker 3: care of it for you. And we love it when
7:02
Speaker 3: people can do it, you know, on their lunch break.
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Speaker 2: Oh sure, Yeah, when.
7:06
Speaker 3: You have a break at work, you don't have to leave,
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Speaker 3: you don't have to go anywhere.
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Speaker 2: Yeah, I'm five, parking and all that stuff. Yeah, yeah, exactly.
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Speaker 3: You know, you just want to be in a safe place,
7:18
Speaker 3: and it's so nice to be able to have a
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Speaker 3: private obviously, you want to be in a private place
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Speaker 3: as well. You can have a private conversation with your doctor.
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Speaker 2: But see, like you sound so sweet. I think you're
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Speaker 2: my new doctor. I think I might request you to
7:30
Speaker 2: be a doctor any time.
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Speaker 3: Yeah, anytime. I love it. You know, there's nothing like
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Speaker 3: connecting with someone and helping them. I think it's I
7:38
Speaker 3: always tell my colleagues, we're so lucky that we have
7:41
Speaker 3: such a positive job, that our job is to help people,
7:45
Speaker 3: and we get to sort of help people move in
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Speaker 3: the right direction every day. And whether that's encouraging someone
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Speaker 3: to exercise or manage their chronic condition, you know, or
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Speaker 3: helping them with their cough, like your terrible cough. And yeah,
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Speaker 3: it's such a rewarding and positive and lovely thing to
8:03
Speaker 3: be able to do. It's really a privilege. And being
8:06
Speaker 3: able to do it in such an easy way for
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Speaker 3: people where it's so accessible. Yeah, you know, some people
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Speaker 3: are not able to get to the doctor. Maybe they
8:15
Speaker 3: don't have transportation, or they're not well enough.
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Speaker 2: Yeah, all of it.
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Speaker 1: And again, as long as you have insurance, you just
8:21
Speaker 1: have to be able to pop online or pop on
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Speaker 1: the SS connect app get appointment with a doctor, a
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Speaker 1: virtual appointment with the doctor and get your stuff handled,
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Speaker 1: get the help you need, the medical help that you
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Speaker 1: need to feel better, or.
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Speaker 2: The appointments and referrals that you need to feel better.
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Speaker 1: And while law, they're making it happen for you, for us,
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Speaker 1: and faster than you having to go in and do
8:43
Speaker 1: all that stuff.
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Speaker 2: So oh, just so grateful. Thank you so much for
8:46
Speaker 2: the help.
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Speaker 1: That I receive, and thanks for helping so many patients
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Speaker 1: feel better faster, and thanks for all your great work.
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Speaker 1: And I swear I'm gonna make appointment with you, yeah,
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Speaker 1: in person or online very soon for I don't even
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Speaker 1: know what, but.
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Speaker 3: Please, you're sweet, Yeah, anytime. I mean, we're here, and
9:04
Speaker 3: it's so easy to access. You can just go on
9:07
Speaker 3: the website. Just go to CEUs Connect. There's a big
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Speaker 3: button that says start a visit and you can schedule
9:14
Speaker 3: it or you can kind of wait in line. We
9:16
Speaker 3: have an on demand option where you just wait in
9:18
Speaker 3: line for the next available doctor. Yeah, or you can
9:21
Speaker 3: schedule it at your convenience. And we're open twenty four
9:24
Speaker 3: hours a day. So great, that so needed and time
9:27
Speaker 3: you need it, holidays and weekends. We're all oys here,
9:30
Speaker 3: so if you need anything, we're available.
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Speaker 1: And doctor Gray can ask really quick, how does it
9:34
Speaker 1: work with the doctor that I got at five am
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Speaker 1: on a Sunday. She was wide awake, so sweet, but
9:39
Speaker 1: she was in New York on New York time, so.
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Speaker 2: She's still a Cedar's doctor in New York. Yeah, okay,
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Speaker 2: So all.
9:45
Speaker 3: Of these doctors are hired, interviewed, hired, and managed by
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Speaker 3: Cedar Sinai. So I'm their manager and I'm their medical director.
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Speaker 3: Myself and my boss we run the program. We manage
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Speaker 3: them and help them and train them in our system.
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Speaker 3: They all have to be licensed in the state of California,
10:03
Speaker 3: and actually the patients have to be in the state
10:05
Speaker 3: of California too, because we're only licensed in the state
10:08
Speaker 3: of California. Okay, if you're on vacation somewhere else, unfortunately
10:12
Speaker 3: you can't use our system. But if you're in the
10:14
Speaker 3: state of California, we can see you. And all of
10:17
Speaker 3: our doctors are licensed for California and they work for
10:20
Speaker 3: Cedar Sinai.
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Speaker 2: God. Yeah, the doctor who helped me was just a
10:23
Speaker 2: wonderful you.
10:24
Speaker 3: Know, not to like toot our own horn too much,
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Speaker 3: but Theedars, I think the unique thing and the special
10:29
Speaker 3: thing about THEEDARS is that we're we have an amazing system.
10:33
Speaker 3: So once you're like you're saying your care is all
10:36
Speaker 3: in THEEDARS, once you're in our system, like your heart
10:39
Speaker 3: doctor knows your general doctor, you know your CUS connect
10:42
Speaker 3: doctors connected to everybody, and so because we all sort
10:46
Speaker 3: of know each other work together, it's in the same system.
10:49
Speaker 3: It's so like streamlined. Yeah, from our perspective too streamlined.
10:54
Speaker 2: It's easy for all my doctors to see what meds
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Speaker 2: I'm on, meds I'm not on. When's the last time
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Speaker 2: I got my colonoscopy or my mammogram? I mean, yeah, exactly,
11:03
Speaker 2: all connected for sure. Yeah, I agree.
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Speaker 3: It's nice to have so much safer. Yeah, yeah, way safer,
11:10
Speaker 3: way safer, because when you don't know, you just don't know,
11:12
Speaker 3: and then things get dropped and nobody realizes it. Yeah
11:16
Speaker 3: you know, you don't realize it, and then people lose
11:19
Speaker 3: track and that's when things get messy. So I have
11:22
Speaker 3: worked here for so long because it's so like move.
11:25
Speaker 2: I feel like all my doctors are on the same page.
11:28
Speaker 1: All my doctors can be on the same page because
11:30
Speaker 1: of the CS connect and the way that they're all
11:33
Speaker 1: they can all look at. It's like they're all looking
11:35
Speaker 1: at the same clipboard virtually, right, and they can all
11:39
Speaker 1: see your all your doctor's appointments, which doctors you've seen,
11:42
Speaker 1: when you've seen them, when you're due for your next
11:44
Speaker 1: check up on this or check up on that, all
11:47
Speaker 1: the information about your medications.
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Speaker 2: It's great.
11:49
Speaker 3: Well, they're all like linked together.
11:51
Speaker 2: Yes, linked.
11:52
Speaker 3: I have to say. It's a totally different experience as
11:55
Speaker 3: a doctor too, just in terms of being able to
11:59
Speaker 3: provide excellent care. I always help people when I interview
12:02
Speaker 3: them so easily, Like it's so easy to do an
12:06
Speaker 3: amazing job.
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Speaker 2: I love that.
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Speaker 1: I love that, and I think that gives patients, patients
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Speaker 1: a peace of mind, you know, it should give them
12:12
Speaker 1: a piece of mind. So because if you have doctors
12:15
Speaker 1: that are not part of the group, then they're like
12:18
Speaker 1: a little out of the loop as to what you've
12:19
Speaker 1: been doing, what you're up to.
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Speaker 2: You like, am I supposed to write this down? Or
12:22
Speaker 2: how do I tell her? Like I don't remember what
12:24
Speaker 2: meds I'm on? Like, oh wait, let me, you know,
12:28
Speaker 2: go try to look it up and show you a screenshot.
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Speaker 1: No, it Yeah, if you use doctors always in the
12:33
Speaker 1: same medical group, I can't make it much easier for
12:36
Speaker 1: them to all stay on the same page for you
12:38
Speaker 1: to get.
12:38
Speaker 2: The best medical care. Absolutely perfect.
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Speaker 1: Again, it's just a lifesaver for any issues that folks
12:44
Speaker 1: may have, just to know that this service is available
12:46
Speaker 1: twenty four to seven. Again, just had to be in
12:48
Speaker 1: California and have insurance. But the people are so nice
12:50
Speaker 1: as you can hear from doctor Gray. Sweet people who
12:54
Speaker 1: like they want to take their time and they're not rushing.
12:56
Speaker 2: They're not right. She didn't rush me through my appointment.
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Speaker 2: She felt so bad. She's just a sweetheart.
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Speaker 1: I really just appreciate her nice being up at five
13:05
Speaker 1: am on a Sunday to help me and rescue me
13:08
Speaker 1: with the medication I needed and that I got just
13:10
Speaker 1: hours after I spoke with her.
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Speaker 2: So it was just very very very grateful.
13:14
Speaker 1: And to know that that that I'll have my back
13:16
Speaker 1: pocket now for forever, to know if something happens to
13:19
Speaker 1: myself or my honey or people that I love, I
13:22
Speaker 1: can be like, oh, let's get this fixed. Let's go
13:25
Speaker 1: online or download the Cus connect app and get it done,
13:29
Speaker 1: get it handled.
13:30
Speaker 3: And we see kids too, we see kids over the
13:32
Speaker 3: age of three.
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Speaker 2: Oh, that's great for parents to know sure.
13:36
Speaker 3: Three on up on up, all the way up, and
13:39
Speaker 3: so we have a real variety of skill, you know,
13:42
Speaker 3: primary care. We're trained in everything all across the board,
13:46
Speaker 3: and if it's something that we can't handle, we will
13:48
Speaker 3: make sure you get to the right place. Wonderful, oh,
13:50
Speaker 3: whether it's an acute illness or something chronic. You know,
13:54
Speaker 3: I think people sometimes are not sure, but we are
13:56
Speaker 3: specialists in complex medical condoms and adults and kids who
14:03
Speaker 3: have all kinds of medical conditions and urgent issues, so
14:06
Speaker 3: we can really take care of the vast majority of
14:09
Speaker 3: things that people need or get you to the right place.
14:11
Speaker 1: And there are actually two apps you can utilize for
14:14
Speaker 1: getting these doctor appointments through Theater Sinai right.
14:17
Speaker 3: Yes, connect app is just the virtual care. The cs
14:20
Speaker 3: link app is the general Theater Sinai app that's connected
14:24
Speaker 3: to like all the practices in the brick and mortar buildings.
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Speaker 1: Got it, And again, it's just kind of a huge
14:30
Speaker 1: sigh of relief to know it's available, as people know
14:32
Speaker 1: too if you're feeling really awful again to drive urgent
14:35
Speaker 1: care at all hours of the night or to wait
14:38
Speaker 1: the emergency room for hours and hours because there's all
14:42
Speaker 1: kinds of people in front of you with more urgent
14:44
Speaker 1: situations more America, Yeah, possibly more life threatening. So to
14:48
Speaker 1: have this virtual space to get medical care, to see
14:51
Speaker 1: your doctors to help you after hours and on weekends
14:54
Speaker 1: and holidays is a godsend.
14:56
Speaker 2: Yeah.
14:57
Speaker 3: We encourage people to try to sort of think out
15:00
Speaker 3: what where you need to go. So the emergency room
15:03
Speaker 3: is really for like life threatening things, anything heart related,
15:08
Speaker 3: you know, if you think you're having a heart attack
15:10
Speaker 3: or a stroke, or you know, something really life threatening.
15:13
Speaker 3: The urgent care is great for sort of smaller urgent
15:16
Speaker 3: things that need to be seen in person. If you
15:18
Speaker 3: need stitches, you know, if you might have like pneumonia,
15:21
Speaker 3: you can get evaluated and treated at the urgent care.
15:24
Speaker 3: If you have a really bad ear infection, something that
15:26
Speaker 3: someone needs to look at, and then you can use
15:29
Speaker 3: the video visits for things that maybe nobody needs to
15:32
Speaker 3: see with their eyes, but they can evaluate you over
15:36
Speaker 3: camera and not have to physically examine you in person
15:40
Speaker 3: and still.
15:41
Speaker 2: Calling the medications, you know, still get the medication part
15:43
Speaker 2: of it handled.
15:44
Speaker 3: Yeah, yeah, absolutely, So you'll be seeing a bore certified
15:48
Speaker 3: physician who can treat you with medication and give you
15:51
Speaker 3: the appropriate treatment that you need, whether it's over the
15:54
Speaker 3: counter prescription or if you need a specialty evaluation or
15:58
Speaker 3: an evaluation in person, they'll get I'll get it taken
16:00
Speaker 3: care of. If you need any blood test done or
16:03
Speaker 3: swabs or anything like that done, they'll order it and
16:06
Speaker 3: let you know how to get all that done.
16:07
Speaker 2: Perfect. Perfect, Okay, Well you're again. You're the sweetest ever.
16:10
Speaker 1: If anyone needs a new doctor Cedar Sinai, please look
16:14
Speaker 1: up doctor Violet Gray although g R A Y. She's
16:18
Speaker 1: an internal medicine physician and the associate director of Cedars
16:22
Speaker 1: Sinai Connect, the app you can use to see your
16:24
Speaker 1: doctors anytime, their doctors any time.
16:28
Speaker 3: Absolutely like to people, how.
16:30
Speaker 1: Many times do people bring up at grays anatomy to
16:31
Speaker 1: you doctor Gray from Gray's and Outimo so many it's
16:35
Speaker 1: g R A Y g r A Y yep, So
16:38
Speaker 1: spell it right when if you're looking for a brand
16:41
Speaker 1: new doctor with an incredible bedside manner and super sweet
16:44
Speaker 1: on the radio, doctor Violet Gray with Cedars Sinai, thank
16:47
Speaker 1: you again so much, doctor and your whole team over there.
16:50
Speaker 2: And next time any of us get sick, we'll be
16:53
Speaker 2: reaching out. Thank you.
16:55
Speaker 3: Thank you so much. Okay, it was so lovely talking
16:57
Speaker 3: to you.
16:58
Speaker 2: Thank you so much.