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WorkHero: The AI Back Office for HVAC w/ Furman Haynes
BuiltForward host Jason Jacobs interviews Furman Haynes, co-founder and CEO of WorkHero, an “AI back office” for the smallest HVAC contractors - often one- to three-truck shops.
WorkHero takes 10–20 hours per week of admin like invoicing, permits, heat pump rebates, and other paperwork off contractors’ plates, using software plus expert office managers working inside the tools they already use, including ServiceTitan, Jobber, Housecall Pro, QuickBooks, and email.
Haynes shares his path from apprenticeship programs and trade immersion to identifying “admin inflation” as a key bottleneck to…
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