Latest / The Operations Podcast with Fexingo: Process, People, and Profit in Modern Business
How OpenTable Digitized Restaurant Reservations
In this episode, Lucas and Luna explore how OpenTable transformed restaurant operations by digitizing reservations. They trace the company's journey from a late-1990s startup to the dominant platform handling over 30 million diners per month. The conversation focuses on the operational challenge of solving the 'no-show' problem, which cost restaurants billions annually. OpenTable's solution combined a centralized booking system with credit card guarantees and dynamic table management. Lucas explains how the network effect worked: each new restaurant made the platform more…
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