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The Personal SLA Writing a Service Level Agreement for Your Own Time
In this episode, Lucas and Luna explore the concept of a Personal Service Level Agreement (SLA) for your own time. Instead of reacting to every request, you define explicit response times, availability windows, and scope of work for yourself and your stakeholders. Lucas shares how a product manager at a SaaS company used a simple one-page SLA to halve her after-hours emails. Luna weighs in on the risks of being too rigid. They discuss how to draft your own SLA, negotiate it with your manager, and avoid the trap of over-optimizing. Practical, specific, and immediately actionable for anyone…
The skinny
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