Are Yelp’s problems self-inflicted?; Google I/O AI & Local Shopping; Google going into Retail, really?
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Hospitality Case Study of Reviews: What Happened to Yelp?
Looking at 20 years of reviews for a popular Santa Fe resort, we examine how Yelp faired against the likes of TripAdvisor, Facebook, Google and OpenTable. The analysis shows, that at least in this segment, Yelp’s problems were largely self-inflicted not caused by a Google abuse of their monopoly.
Google I/O: they flex their AI muscles and move further into local products with the Shopping Graph
Google used I/O to position themselves as the AI powerhouse, using AI for everything from engaging in human like conversations…
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