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The Surgeon Who Stole Her Life: 16 Unnecessary Operations · Narcisist Psychology

0:03
Speaker 1: On a Tuesday morning in the second week of May,
0:06
Speaker 1: a retired church volunteer named Cynthia Zimmerman walked around to
0:11
Speaker 1: the back porch of a house on Lynden Court in
0:14
Speaker 1: Harwick and found eleven bottles of prescription opioids. The bottles
0:19
Speaker 1: were sealed, they had never been opened. Every label read
0:23
Speaker 1: the same name, Crystel Underwood. Cristel had not put them there.
0:28
Speaker 1: That single fact, sealed bottles prescribed to a woman who
0:32
Speaker 1: did not leave them is the thread that unraveled nine
0:35
Speaker 1: years of systematic destruction. Because those eleven bottles were not
0:40
Speaker 1: evidence of a woman losing control of her medication. They
0:43
Speaker 1: were evidence that someone else had been controlling it all along.
0:47
Speaker 1: Investigators would eventually confirm that only one of seventeen surgical
0:51
Speaker 1: procedures performed on Crystal Underwood over nine years was medically necessary.
0:56
Speaker 1: Sixteen surgeries no legitimate clinical indication, and the man who
1:02
Speaker 1: scheduled every one of them was the same man Cristel
1:05
Speaker 1: had listed as her emergency contact. Read that again slowly.
1:10
Speaker 1: Her doctor was her emergency contact, the person you call
1:14
Speaker 1: when everything goes wrong, was the person making everything go wrong.
1:19
Speaker 1: Before any of this became a case file, Cristel Underwood
1:22
Speaker 1: was simply a woman trying to get her knee fixed.
1:25
Speaker 1: She was forty four years old at the time the
1:27
Speaker 1: bottles were found. She had worked for years as an
1:30
Speaker 1: office manager, the kind of person who kept other people's
1:33
Speaker 1: systems running, who knew where every document was filed, who
1:37
Speaker 1: remembered the details others forgot. She was divorced. She lived
1:41
Speaker 1: alone in a house on Lyndon Court, a quiet residential
1:45
Speaker 1: street in Harwick. She had a sister named Renee, who
1:49
Speaker 1: lived in Cincinnati, about two hours west. The chronic pain
1:53
Speaker 1: in her right knee had been building for years before
1:56
Speaker 1: she finally walked into Harwick Regional Orthopedics. That appointment, nine
2:01
Speaker 1: years before the bottles appeared on her porch, seemed straightforward.
2:05
Speaker 1: The diagnosis was legitimate. The first procedure was legitimate to
2:10
Speaker 1: independent orthopedic surgeons later confirmed that initial surgery was the
2:14
Speaker 1: only one of seventeen that had a genuine clinical reason
2:18
Speaker 1: behind it. Mark Boyd was forty nine years old when
2:22
Speaker 1: Cristel became his patient, Board certified orthopedic surgeon. His practice
2:27
Speaker 1: sat inside Harwick Regional Orthopedics, the kind of established suburban
2:31
Speaker 1: clinic that inspires confidence by its very ordinariiness. He had
2:36
Speaker 1: a professional reputation, He had credentials on the wall. Eight
2:41
Speaker 1: months after that first surgery, Cristel came back for a
2:44
Speaker 1: second procedure. Nobody flagged it. Pain after orthopedic surgery is common.
2:50
Speaker 1: Follow up interventions happen. The paperwork was clean, the billing
2:55
Speaker 1: looked right, and Cristel trusted the man who had helped
2:58
Speaker 1: her once before. What she could not have known, what
3:02
Speaker 1: no one around her knew yet, is that somewhere in
3:06
Speaker 1: those first months, the relationship between patient and physician had
3:10
Speaker 1: crossed a line that does not appear in any medical
3:13
Speaker 1: ethics textbook, because it happens too slowly and too quietly
3:18
Speaker 1: to name until long after it has already happened. Boyd
3:23
Speaker 1: began attending Redeemer Fellowship, the evangelical church on Route nine
3:28
Speaker 1: where Christel was a member. He sat in the same rose,
3:32
Speaker 1: he moved through the same social world. Patrice Owens, an
3:36
Speaker 1: administrative assistant at the church, later described his arrival there
3:41
Speaker 1: as a conversion, but she was also the person who
3:44
Speaker 1: eventually gave a tip to Detective Ron Pruitt whether Boyd's
3:48
Speaker 1: presence at Redeemer Fellowship was spiritual or strategic is a
3:52
Speaker 1: question the record does not fully answer. What the record
3:56
Speaker 1: does answer is what came next. Over roughly fourteen months,
4:01
Speaker 1: Boyd systematically narrowed Cristel's world. Renee, her sister in Cincinnati,
4:08
Speaker 1: sent seven emails over an eighteen month stretch. Cristel did
4:13
Speaker 1: not respond to a single one. Whether Boyd actively intercepted
4:17
Speaker 1: that contact or simply occupied every hour Cristel had for
4:21
Speaker 1: outside relationships is not publicly confirmed. What is confirmed is
4:25
Speaker 1: the outcome Cristel's closest family connection when silent. By the
4:30
Speaker 1: time Boyd was added as a co account holder on
4:32
Speaker 1: Cristel's second bank account two years into their relationship, the
4:37
Speaker 1: architecture of isolation was already in place. He was her doctor,
4:41
Speaker 1: He was her church goer, He was her emergency contact.
4:46
Speaker 1: He had access to her finances. He had, also, according
4:50
Speaker 1: to investigators, begun building something she would never see, a
4:54
Speaker 1: second identity running parallel to hers, built from a single
4:58
Speaker 1: misspelled letter. The account was opened under the name Crystal Underwood,
5:03
Speaker 1: one letter different an address in Indianapolis that was a
5:07
Speaker 1: postal service box. The LLC that held the account was
5:11
Speaker 1: registered under the maiden name of Boyd's mother, Cristel, had
5:15
Speaker 1: no knowledge of its existence. For six years, small transfers
5:19
Speaker 1: moved through that account, amounts between two hundred four hundred dollars,
5:24
Speaker 1: irregular enough not to trigger automatic flags, consistent enough to accumulate.
5:30
Speaker 1: By the time investigators added it up, the total was
5:33
Speaker 1: eighty two thousand, nine hundred ninety nine dollars, just one
5:38
Speaker 1: dollar short of eighty three thousand. Crystal was not watching
5:42
Speaker 1: any of this. By the seventh procedure, she had developed
5:46
Speaker 1: a genuine opioid dependence, a medically predictable consequence of repeated
5:51
Speaker 1: post operative pain management. The dependence was real. The condition
5:56
Speaker 1: that required the surgeries was not. Two years before the
5:59
Speaker 1: bottles appeared on her porch, Cristel reported her driver's license lost.
6:04
Speaker 1: Boyd had it. He used it to fill prescriptions at
6:07
Speaker 1: three pharmacies, none of them near her home, none of
6:10
Speaker 1: them associated with Harwick Regional. The prescriptions were written in
6:14
Speaker 1: her name. The medications came back to a house she
6:18
Speaker 1: lived in, but a life she no longer fully controlled.
6:21
Speaker 1: On Thursday, afternoons, Cristel still went to Patty's on Maine
6:25
Speaker 1: for lunch. That detail the weekly diner visit.
6:28
Speaker 2: The booth.
6:29
Speaker 1: The ordinary ritual of a meal is one of the
6:32
Speaker 1: few things in the record that belonged entirely to her.
6:35
Speaker 1: Everything else by that point had been touched by someone
6:39
Speaker 1: else's hand, and she did not know it. The eleven
6:43
Speaker 1: bottles sat in a paper grocery bag on Crystal Underwood's
6:47
Speaker 1: back porch. Cynthia Zimmermann, a retired volunteer from Redeemer Fellowship,
6:52
Speaker 1: found them on a Tuesday morning in the second week
6:55
Speaker 1: of May. She had come by to drop off a casserole.
6:58
Speaker 1: She almost stepped over the bag without looking inside. She
7:02
Speaker 1: looked inside eleven amber bottles, all sealed, all prescribed to
7:08
Speaker 1: Crystal Underwood. Hydrocodone forty tablets per bottle, oxycodone thirty tablets
7:14
Speaker 1: per bottle. The seals had never been broken, not one
7:18
Speaker 1: pill was missing. That was the first impossible image. A
7:23
Speaker 1: woman who by every account was deep in the grip
7:26
Speaker 1: of opioid dependence, and eleven full bottles of opioids she
7:31
Speaker 1: had never touched. Zimmermann called the non emergency line. She
7:36
Speaker 1: described what she found carefully twice. The officer who took
7:40
Speaker 1: her call asked her to confirm that the bottles were sealed.
7:44
Speaker 1: She confirmed it. He asked her to stay on the premises.
7:48
Speaker 2: She stayed.
7:49
Speaker 1: Detective Ron Pruett arrived.
7:51
Speaker 2: Within the hour.
7:52
Speaker 1: He photographed the bag, the bottles, the porch. He ran
7:56
Speaker 1: the prescription numbers. All eleven bottles had been filled at pharmacies,
8:01
Speaker 1: three different ones, none of them in Harwick, none of
8:05
Speaker 1: them associated with Harwick Regional Orthopedics. Cristel's name was on
8:09
Speaker 1: every label, her date of birth, her address on Lynden Court,
8:14
Speaker 1: but Cristel had not filled them. The prescriptions had been
8:17
Speaker 1: called in over a period of fourteen months. The pharmacies
8:20
Speaker 1: were spread across two counties. Someone had presented identification at
8:25
Speaker 1: each one. That identification investigators would later confirm was Crystal's
8:31
Speaker 1: driver's license, the one she had reported lost two years earlier.
8:35
Speaker 1: Prue had pulled the pharmacy records. Then he pulled Crystal's
8:39
Speaker 1: medical file from Harwick Regional and that is where the
8:42
Speaker 1: second image appeared larger and stranger than the first. The
8:47
Speaker 1: file showed seventeen surgical procedures over nine years, seventeen for
8:52
Speaker 1: a patient who had come in originally with chronic right
8:55
Speaker 1: knee pain. Two independent orthopedic surgeons later reviewed every procedure
9:01
Speaker 1: on record. Their joint report ran twenty pages. Their conclusion
9:06
Speaker 1: was precise. The first surgery was clinically indicated. Procedures two
9:10
Speaker 1: through seventeen were not. In three of those cases, the
9:14
Speaker 1: conditions listed as justification for operating did not appear anywhere
9:19
Speaker 1: in the preoperative imaging. The time stamps made it worse.
9:22
Speaker 1: The digital surgical records had metadata embedded in them, a
9:26
Speaker 1: forensic detail that Boyd had apparently not considered. Those timestamps
9:31
Speaker 1: showed that edits had been made to the records after
9:33
Speaker 1: the procedure dates. The hospital records had been retro dated.
9:38
Speaker 1: Someone had gone back into the files and adjusted the
9:41
Speaker 1: clinical language to support decisions that had.
9:43
Speaker 2: Already been made.
9:44
Speaker 1: Boyd had not just operated unnecessarily. He had then rewritten
9:48
Speaker 1: the record of why. But there was a third image,
9:51
Speaker 1: and it was the quietest one. Patrese Owens, an administrative
9:55
Speaker 1: assistant at Redeemer Fellowship, had placed a call to prove
9:59
Speaker 1: its departments several days before the bottles were found. Owens
10:03
Speaker 1: had noticed something about Boyd's attendants at the church, specifically
10:07
Speaker 1: the timing of it. Boyd had begun attending Redeemer Fellowship
10:10
Speaker 1: shortly before Cristel joined. He had arrived, according to Owens,
10:15
Speaker 1: presenting himself as newly committed to faith. He had become,
10:19
Speaker 1: in her description, unusually attentive to Cristel almost immediately. Owens
10:24
Speaker 1: had seen this before, not with Boyd, but the shape
10:27
Speaker 1: of it, the arrival, the attention, the isolation that followed.
10:31
Speaker 1: She recognized the shape. Her tip gave Pruet a direction.
10:35
Speaker 1: The bottles gave him probable cause. The metadata gave him
10:39
Speaker 1: something to bring to a judge. The arrest happened on
10:42
Speaker 1: a Tuesday, the second week of May, the same week
10:46
Speaker 1: the bottles had been found. Officers arrived at Boyd's office
10:49
Speaker 1: at Harwick Regional Orthopedics mid morning. He was between patients.
10:54
Speaker 1: He did not run, he did not argue. He asked
10:57
Speaker 1: to make a phone call, and then he operated that
11:01
Speaker 1: cooperation was in its own way. Another anomaly. Boyd directed
11:06
Speaker 1: investigators to a storage unit in the northern suburbs of Harwick.
11:11
Speaker 1: Inside were duplicate surgical records, the originals unaltered, printed and
11:16
Speaker 1: filed in labeled folders. Boyd had kept them for years.
11:21
Speaker 1: He had been editing the digital records at the hospital
11:24
Speaker 1: while maintaining physical copies of what those records actually said
11:27
Speaker 1: before the edits he had preserved his own evidence. The
11:31
Speaker 1: prosecutors called it a contingency. What had looked like was
11:35
Speaker 1: something harder to name, a man who had documented his
11:39
Speaker 1: own actions and held onto the documentation as though some
11:43
Speaker 1: part of him expected to eventually account for them. The
11:47
Speaker 1: unit also contained a paper trail that filled in the
11:50
Speaker 1: financial architecture. The account under the name Crystal Underwood one
11:55
Speaker 1: letter different the why where the Eye should Be, had
11:58
Speaker 1: been opened through an LS registered under his mother's maiden name.
12:03
Speaker 1: The postal address in Indianapolis was a commercial mail forwarding service.
12:07
Speaker 1: For six years, transfers of two hundred to four hundred
12:10
Speaker 1: dollars had moved from Cristel's second bank account into that LLC.
12:15
Speaker 1: The total was eighty two thousand, nine ninety nine dollars,
12:19
Speaker 1: one dollar short of eighty three thousand. The morning after
12:23
Speaker 1: Boyd's name appeared in the regional news, a woman named
12:26
Speaker 1: Diane Merritt called the Harwick Regional Department from Columbus.
12:31
Speaker 2: She had seen his photograph. She said she.
12:34
Speaker 1: Knew him between two thousand and two thousand three. She
12:38
Speaker 1: had been his patient. She had undergone six procedures. She
12:43
Speaker 1: had eventually stopped seeing him and moved away. She had
12:48
Speaker 1: never filed a formal complaint. At the time, she had
12:51
Speaker 1: told herself it was possible she had misunderstood that she
12:54
Speaker 1: could not prove intent. She had never entirely believed that,
12:59
Speaker 1: but she had not known what else to do with
13:01
Speaker 1: the doubt. Merritt's call did not change the charges against Boyd.
13:06
Speaker 1: The statute of limitations on her situation had long since passed,
13:10
Speaker 1: and she said herself that she had never documented her suspicions.
13:15
Speaker 1: What her call did was something quieter. It confirmed that
13:18
Speaker 1: the eleven bottles on Cristel's porch were not the beginning
13:22
Speaker 1: of anything.
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Speaker 2: They were, in a way, much closer to the end.
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Speaker 1: Picture Boyd in the storage unit, filing folders. Picture him
13:31
Speaker 1: choosing to keep the unaltered records year after year. That
13:35
Speaker 1: image pulls toward one reading of what happened, that somewhere
13:39
Speaker 1: inside the architecture of what he built, there was an
13:42
Speaker 1: anticipation of being found. But that reading collapses the moment
13:47
Speaker 1: you look at the crystal account, the misspelled name, the
13:51
Speaker 1: mother's maiden name, the Indianapolis postal box. That is not
13:55
Speaker 1: the work of someone preparing to be held accountable. That
13:59
Speaker 1: is the work of some some one constructing a parallel
14:01
Speaker 1: reality with enough distance from the original to be legally ambiguous.
14:06
Speaker 1: If ever, examined the storage unit and the shell account
14:10
Speaker 1: point in opposite directions, one looks like latent remorse, the
14:15
Speaker 1: other looks like deliberate insulation, and the evidence does not
14:19
Speaker 1: resolve that tension cleanly.
14:21
Speaker 2: It holds both.
14:22
Speaker 1: What the evidence does resolve is the mechanism. Boyd identified
14:26
Speaker 1: Crystal in a community setting, the church on Route nine,
14:30
Speaker 1: and moved toward her with a consistency that Patrice Owens
14:34
Speaker 1: recognized as a pattern.
14:35
Speaker 2: He became her physician.
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Speaker 1: Her emergency contact, and eventually a co.
14:41
Speaker 2: Holder on her bank account.
14:42
Speaker 1: He scheduled surgeries at a rate that two independent surgeons
14:47
Speaker 1: described as having no clinical foundation. He managed her postoperative
14:51
Speaker 1: pain in a way that produced a genuine opioid dependence.
14:55
Speaker 1: He filled prescriptions using her own identification while she believed
15:01
Speaker 1: that identification was simply lost. And he moved money a
15:05
Speaker 1: little at a time for six years into an account
15:08
Speaker 1: she did not know existed under a name that was
15:11
Speaker 1: almost but not quite hers. None of those steps required
15:15
Speaker 1: Cristel to understand what was happening. That was the design.
15:20
Speaker 1: Each piece was positioned so that the one before it
15:23
Speaker 1: made the next one possible, and none of them alone
15:27
Speaker 1: would have looked like what the whole picture showed. The
15:29
Speaker 1: seventeen surgeries are the number that anchors everything. Not because
15:34
Speaker 1: of what they cost in money, though the financial fraud
15:37
Speaker 1: was substantial, but because of what they cost in time,
15:40
Speaker 1: in physical recovery, in the gradual erosion of a life
15:44
Speaker 1: that had before that first appointment belonged to Crystel Underwood alone,
15:49
Speaker 1: sixteen procedures she did not need, and a dependence that
15:53
Speaker 1: was real, even though the reasons given for creating it
15:56
Speaker 1: were not. The State Medical Board revoked Boyd's license permit.
16:00
Speaker 1: He faced multiple counts, including insurance fraud, prescription fraud, identity fraud,
16:06
Speaker 1: and four counts of medical battery for procedures performed without
16:10
Speaker 1: legitimate clinical indication. The sentence carried the possibility of parole
16:15
Speaker 1: after twelve years. Diane Merritt, calling from Columbus the morning
16:20
Speaker 1: after the arrest, said she did not feel relief exactly.
16:24
Speaker 1: She said she felt something closer to recognition that she
16:27
Speaker 1: had known and had not been able to make it count.
16:31
Speaker 1: Cristel spent three months in a residential recovery program in Cincinnati,
16:35
Speaker 1: near her sister, Renee's house. The seven e mails Renee
16:39
Speaker 1: had sent over eighteen months, all unanswered, had not been
16:44
Speaker 1: ignored out of indifference. Cristel had by that point been
16:48
Speaker 1: living inside a reality that Boyd had built around her.
16:51
Speaker 1: Renee's voice was part of the world outside it. The
16:54
Speaker 1: following May, Cristel came back to Harwick. The record notes
16:59
Speaker 1: simply that she retied turn to Paddy's on Maine the
17:02
Speaker 1: Thursday lunch, the booth, the meal that had always been hers.
17:07
Speaker 1: Some things, it turns out, can be reclaimed. Boyd was
17:11
Speaker 1: arrested on a Tuesday in the second week of May.
17:15
Speaker 1: Detective Ron Pruitt and two officers entered Harwick Regional Orthopedics
17:20
Speaker 1: at nine forty.
17:21
Speaker 2: In the morning. Boyd was between patients.
17:25
Speaker 1: He did not run, He did not deny anything. Within
17:28
Speaker 1: weeks he began cooperating with the prosecution. That cooperation was
17:33
Speaker 1: its own kind of revelation. Boyd confirmed the prescription diversion
17:37
Speaker 1: scheme in detail. He identified the postal service account in Indianapolis,
17:42
Speaker 1: the one opened under the name Crystal Underwood, spelled with
17:47
Speaker 1: a different letter beneath an LLC registered to his mother's
17:51
Speaker 1: maiden name, And then he directed investigators to a storage
17:54
Speaker 1: unit on the northern edge of Harwick, a place no
17:58
Speaker 1: one had thought to look. In sie deside that unit
18:00
Speaker 1: were duplicate copies of Crystal's operative records, unaltered. Boyd had
18:06
Speaker 1: kept the originals, the ones without the back dated timestamps,
18:09
Speaker 1: the ones that showed plainly what the edited hospital files
18:13
Speaker 1: had been changed to hide. It was one of the
18:16
Speaker 1: stranger facts of the entire case. The man who had
18:20
Speaker 1: spent nearly a decade constructing a false medical record had
18:23
Speaker 1: also preserved the evidence that proved it was false. Whether
18:27
Speaker 1: that was arrogance or something closer to self preservation for
18:30
Speaker 1: a deal he always planned to make. Investigators never said publicly,
18:35
Speaker 1: but those files became the backbone of the prosecution's case.
18:39
Speaker 1: Two independent orthopedic surgeons reviewed all seventeen procedures. Their report
18:45
Speaker 1: ran twenty pages. The conclusion was unambiguous. Only the first
18:50
Speaker 1: surgery had legitimate clinical indication. Procedures too through seventeen did not.
18:57
Speaker 1: In three of those cases, the conditions Buoyd claimed to
19:00
Speaker 1: have identified were not visible in the preoperative imaging at all.
19:04
Speaker 1: There was nothing there to operate on. Eighty two thousand,
19:08
Speaker 1: nine hundred nine nine dollars had moved from Cristel's accounts
19:12
Speaker 1: into Boyd's over the course of six years, transfers of
19:16
Speaker 1: two hundred to four hundred dollars at a time, steady
19:20
Speaker 1: and unremarkable, the kind of transaction that disappears inside ordinary
19:25
Speaker 1: financial noise. The State Medical Board revoked his license permanently
19:30
Speaker 1: multiple counts insurance fraud, prescription fraud, identity fraud, and four
19:35
Speaker 1: counts of medical battery, the clinical term for procedures performed
19:39
Speaker 1: on a patient without legitimate medical justification. The sentence carried
19:44
Speaker 1: the possibility of parole after twelve years. Diane Merritt called
19:48
Speaker 1: the Harwick Regional Department the morning after the arrest. She
19:53
Speaker 1: had seen Boyd's name and photograph in the regional news.
19:57
Speaker 1: She had been living in Columbus. She had not filed
20:01
Speaker 1: a formal complaint after her own experience six unnecessary procedures
20:06
Speaker 1: in the early two thousands, because she said she was
20:09
Speaker 1: not certain she could prove intent. She said she had
20:12
Speaker 1: fought for a long time that maybe she had misunderstood something,
20:16
Speaker 1: that maybe she had been wrong.
20:18
Speaker 2: She had not been wrong.
20:20
Speaker 1: Cristel Underwood spent three months in a residential recovery program
20:24
Speaker 1: in Cincinnati, a few miles from her sister, Renee's house.
20:28
Speaker 1: The opioid dependence that Boyd had created across seven surgeries
20:32
Speaker 1: was real, even if the medical rationale for those surgeries
20:36
Speaker 1: was not. Recovery from a manufactured condition is still recovery.
20:41
Speaker 1: The body does not distinguish between a genuine need and
20:44
Speaker 1: an engineered one. Renee had sent seven emails over eighteen months.
20:50
Speaker 1: None were answered, not because Cristel did not care, but
20:54
Speaker 1: because by that point the world Cristel was living inside
20:57
Speaker 1: had been built to exclude exactly the kind of contact
21:01
Speaker 1: Renee was trying to make. An outside voice is the
21:04
Speaker 1: first thing a closed system works to silence. The following May,
21:08
Speaker 1: Cristel came back to Harwick. She went to Patty's on maye,
21:12
Speaker 1: the Thursday lunch, the booth she had always chosen, the
21:16
Speaker 1: meal that had been hers long before any of this began.
21:19
Speaker 1: There is something in that detail that resists easy framing.
21:23
Speaker 1: Not triumph, not resolution in any clean sense, just a
21:27
Speaker 1: woman returning to a place that had always been ordinary,
21:30
Speaker 1: claiming the ordinary back. What Boyd dismantled was not only financial.
21:35
Speaker 1: It was not only physical. He replaced Cristel's independent judgment,
21:40
Speaker 1: her medical history, her sense of what her own body required,
21:44
Speaker 1: and her relationship to the people who knew her before
21:46
Speaker 1: he did. He did it incrementally across nine years, using
21:51
Speaker 1: the authority a physician holds over a patient in pain.
21:54
Speaker 1: That authority is, in most cases, exactly what it appears
21:58
Speaker 1: to be. The struck sure of medical trust exists because
22:02
Speaker 1: it has to. A patient cannot verify every clinical decision
22:06
Speaker 1: in the room where it is made. That is the
22:09
Speaker 1: condition of care. It is also in cases like this one,
22:13
Speaker 1: the condition of vulnerability. Seventeen procedures nine years, one person
22:20
Speaker 1: building a parallel version of another person's life, piece by piece,
22:24
Speaker 1: until the original was almost unreachable. She found her way back.
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Speaker 1: That is the part of the record that matters most.
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