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eBay Draws the Line on AI | Fast Five Shorts · Omni Talk Retail

• 0:00
  Ebay
• 0:00
  is
• 0:00
  banning
• 0:01
  AI
• 0:01
  shopping
• 0:02
  bots
• 0:03
  from
• 0:03
  making
• 0:03
  automated
• 0:04
  purchases
• 0:04
  on
• 0:05
  its
• 0:05
  platform.
• 0:06
  According
• 0:06
  to
• 0:06
  ChainStorage,
• 0:07
  eBay
• 0:08
  is
• 0:08
  updating
• 0:08
  its
• 0:08
  user
• 0:09
  agreement
• 0:09
  to
• 0:09
  specifically
• 0:10
  prohibit.
• 0:11
  We
• 0:11
  split
• 0:11
  an
• 0:12
  infinitive
• 0:12
  there.
• 0:12
  And
• 0:13
  to
• 0:13
  specifically
• 0:14
  prohibit
• 0:15
  unauthorized
• 0:15
  agentic
• 0:16
  AI
• 0:16
  tools
• 0:17
  and
• 0:17
  bots
• 0:17
  from
• 0:17
  accessing
• 0:18
  or
• 0:18
  taking
• 0:18
  actions
• 0:19
  on
• 0:19
  its
• 0:19
  platform.
• 0:20
  Ebay
• 0:21
  called
• 0:21
  out
• 0:21
  AI
• 0:21
  shopping
• 0:22
  agents
• 0:22
  like
• 0:22
  Amazon's
• 0:23
  Buy
• 0:23
  From
• 0:23
  Me
• 0:24
  and
• 0:24
  LLM
• 0:25
  scraping
• 0:25
  bots
• 0:25
  by
• 0:26
  name,
• 0:26
  saying
• 0:26
  they
• 0:26
  are
• 0:27
  not
• 0:27
  permitted
• 0:27
  to
• 0:27
  interact
• 0:28
  with
• 0:28
  with
• 0:28
  the
• 0:29
  platform
• 0:29
  without
• 0:30
  ebay's
• 0:30
  explicit
• 0:31
  permission.
• 0:32
  Ebay
• 0:32
  said,
• 0:33
  quote,
• 0:33
  these
• 0:34
  rules
• 0:34
  help
• 0:34
  keep
• 0:34
  interactions
• 0:35
  predictable
• 0:36
  and
• 0:36
  safe
• 0:36
  so
• 0:37
  we
• 0:37
  can
• 0:37
  protect
• 0:37
  buyers
• 0:38
  and
• 0:38
  sellers,
• 0:38
  apply
• 0:39
  appropriate
• 0:39
  safeguard
• 0:40
  and
• 0:40
  usage
• 0:40
  limits
• 0:41
  and
• 0:41
  maintain
• 0:42
  a
• 0:42
  reliable
• 0:42
  experience,
• 0:43
  end
• 0:43
  quote.
• 0:44
  Ken,
• 0:45
  curious.
• 0:45
  Do
• 0:45
  you
• 0:45
  agree
• 0:45
  with
• 0:46
  the
• 0:46
  approach
• 0:46
  ebay
• 0:46
  is
• 0:47
  taking
• 0:47
  here
• 0:47
  and
• 0:47
  do
• 0:48
  you
• 0:48
  expect
• 0:48
  other
• 0:48
  retailers
• 0:50
  to
• 0:50
  follow
• 0:50
  ebay's
• 0:51
  lead?
• 0:52
  Well,
• 0:52
  I
• 0:52
  listened
• 0:53
  to
• 0:53
  this
• 0:53
  world
• 0:53
  class
• 0:54
  podcast
• 0:54
  that
• 0:54
  talked
• 0:55
  just
• 0:55
  a
• 0:55
  week
• 0:55
  or
• 0:55
  so
• 0:55
  ago
• 0:56
  about
• 0:56
  Amazon's
• 0:58
  move
• 0:58
  in
• 0:58
  this
• 0:58
  area.
• 0:59
  So
• 0:59
  I
• 0:59
  was
• 1:00
  doing
• 1:00
  my
• 1:00
  homework
• 1:00
  before
• 1:01
  the
• 1:01
  call
• 1:01
  and
• 1:02
  I
• 1:02
  think
• 1:02
  it
• 1:02
  makes
• 1:03
  sense
• 1:03
  for
• 1:03
  ebay
• 1:04
  to
• 1:04
  make
• 1:04
  this
• 1:04
  decision
• 1:04
  because
• 1:05
  they're
• 1:05
  a
• 1:05
  marketplace
• 1:07
  and
• 1:07
  you
• 1:07
  know,
• 1:07
  you
• 1:07
  just
• 1:08
  mentioned
• 1:08
  it
• 1:08
  earlier
• 1:08
  about,
• 1:09
  about
• 1:09
  Walmart's
• 1:10
  valuation
• 1:10
  as
• 1:11
  it
• 1:11
  relates
• 1:11
  to
• 1:11
  advertising
• 1:12
  dollars
• 1:12
  and
• 1:12
  some
• 1:12
  of
• 1:12
  those
• 1:12
  things,
• 1:13
  at
• 1:13
  the
• 1:13
  end
• 1:14
  of
• 1:14
  the
• 1:14
  day,
• 1:14
  marketplaces
• 1:15
  are,
• 1:16
  are
• 1:16
  making
• 1:16
  a
• 1:17
  lot
• 1:17
  of
• 1:17
  money
• 1:17
  off
• 1:17
  advertising
• 1:18
  and,
• 1:18
  and
• 1:18
  how
• 1:18
  they
• 1:19
  manage
• 1:19
  that
• 1:19
  relationship
• 1:20
  with
• 1:20
  their
• 1:20
  customers.
• 1:21
  And
• 1:21
  so
• 1:22
  as
• 1:22
  a
• 1:23
  retailer,
• 1:24
  I
• 1:24
  don't
• 1:24
  think
• 1:24
  I
• 1:25
  would
• 1:25
  take
• 1:25
  this
• 1:25
  stance
• 1:26
  as
• 1:27
  a
• 1:27
  marketplace,
• 1:28
  I
• 1:28
  think
• 1:28
  I
• 1:28
  would
• 1:29
  take
• 1:29
  this
• 1:29
  stance
• 1:30
  so
• 1:30
  to
• 1:30
  me
• 1:30
  the
• 1:30
  distinct
• 1:32
  place
• 1:32
  versus
• 1:33
  retailer
• 1:33
  because
• 1:34
  at
• 1:34
  the
• 1:35
  end
• 1:35
  of
• 1:35
  the
• 1:35
  day,
• 1:35
  do
• 1:35
  I
• 1:35
  want
• 1:35
  to
• 1:36
  sell
• 1:36
  something
• 1:36
  as
• 1:37
  a,
• 1:37
  as
• 1:37
  a
• 1:37
  single
• 1:38
  brand
• 1:38
  retailer
• 1:39
  selling
• 1:39
  something?
• 1:40
  Yeah,
• 1:40
  if
• 1:41
  I'm
• 1:41
  a,
• 1:41
  if
• 1:41
  I'm.
• 1:42
  But
• 1:42
  if
• 1:42
  I'm
• 1:42
  a
• 1:43
  marketplace
• 1:43
  vendor
• 1:43
  where
• 1:44
  all
• 1:44
  of
• 1:44
  a
• 1:44
  sudden
• 1:44
  I'm
• 1:44
  really
• 1:45
  trying
• 1:45
  to
• 1:45
  combine
• 1:45
  the
• 1:45
  marketing
• 1:46
  message
• 1:47
  and
• 1:47
  my
• 1:47
  own
• 1:47
  search
• 1:47
  capabilities
• 1:48
  and
• 1:48
  some
• 1:48
  of
• 1:48
  those
• 1:49
  things
• 1:49
  I
• 1:49
  look
• 1:50
  at
• 1:50
  a
• 1:50
  little
• 1:50
  bit
• 1:50
  differently.
• 1:50
  So
• 1:51
  I
• 1:51
  would
• 1:51
  say
• 1:52
  I
• 1:52
  understand
• 1:52
  why
• 1:52
  they're
• 1:52
  doing
• 1:52
  it
• 1:53
  in
• 1:53
  their
• 1:53
  case,
• 1:53
  but
• 1:53
  I'm
• 1:54
  not
• 1:54
  sure
• 1:54
  how
• 1:55
  more
• 1:56
  single
• 1:56
  brand
• 1:57
  retail
• 1:57
  solutions
• 1:58
  or
• 1:59
  those
• 2:00
  folks
• 2:00
  would
• 2:00
  really
• 2:00
  adopt
• 2:01
  this
• 2:01
  kind
• 2:01
  of
• 2:01
  strategy.
• 2:02
  That's
• 2:02
  interesting.
• 2:03
  I
• 2:03
  hadn't
• 2:03
  thought
• 2:03
  about
• 2:03
  that
• 2:04
  dichotomy
• 2:04
  of
• 2:05
  marketplace
• 2:05
  versus
• 2:06
  a
• 2:06
  retailer.
• 2:06
  John,
• 2:07
  what's
• 2:07
  your
• 2:07
  thoughts
• 2:07
  on
• 2:08
  that?
• 2:08
  Yeah,
• 2:09
  I
• 2:09
  think
• 2:09
  it's
• 2:09
  a
• 2:09
  really
• 2:10
  meaningful
• 2:10
  difference.
• 2:11
  And
• 2:12
  when
• 2:12
  you
• 2:12
  think
• 2:12
  about
• 2:13
  ebay,
• 2:14
  obviously
• 2:14
  it's
• 2:14
  been
• 2:14
  around
• 2:15
  for
• 2:15
  a
• 2:15
  while
• 2:15
  and
• 2:16
  we
• 2:16
  think
• 2:16
  about
• 2:17
  20
• 2:17
  years
• 2:17
  ago
• 2:18
  when
• 2:18
  we
• 2:18
  were
• 2:18
  bidding
• 2:19
  on
• 2:19
  some
• 2:19
  collectible
• 2:20
  antique
• 2:21
  or
• 2:21
  something
• 2:22
  and
• 2:22
  you
• 2:22
  didn't
• 2:23
  know
• 2:23
  who
• 2:23
  was
• 2:23
  on
• 2:23
  the
• 2:23
  other
• 2:23
  side
• 2:24
  and
• 2:24
  that
• 2:24
  was
• 2:24
  kind
• 2:24
  of
• 2:24
  mysterious.
• 2:26
  I
• 2:26
  think
• 2:27
  the
• 2:27
  success
• 2:27
  of
• 2:28
  ebay,
• 2:28
  one
• 2:28
  of
• 2:28
  the
• 2:28
  biggest
• 2:29
  predictors
• 2:29
  of
• 2:29
  it
• 2:29
  is
• 2:30
  do
• 2:30
  people
• 2:30
  trust
• 2:31
  the
• 2:31
  marketplace?
• 2:32
  And
• 2:32
  it's
• 2:32
  a
• 2:32
  little
• 2:32
  different
• 2:32
  than
• 2:32
  trusting
• 2:33
  the
• 2:33
  retailer.
• 2:33
  The
• 2:34
  retailer,
• 2:34
  you
• 2:34
  want
• 2:34
  a
• 2:35
  certain
• 2:35
  quality
• 2:35
  of
• 2:36
  goods
• 2:36
  and
• 2:36
  safety
• 2:37
  and
• 2:37
  so
• 2:37
  on.
• 2:38
  On
• 2:38
  a
• 2:38
  marketplace,
• 2:39
  well,
• 2:39
  the
• 2:40
  seller
• 2:40
  is
• 2:40
  responsible
• 2:41
  for
• 2:41
  the,
• 2:41
  you
• 2:41
  know,
• 2:41
  the
• 2:42
  quality
• 2:42
  of
• 2:42
  the
• 2:42
  goods.
• 2:43
  What
• 2:43
  I
• 2:43
  trust
• 2:43
  the
• 2:43
  marketplace
• 2:44
  to
• 2:44
  do
• 2:44
  is
• 2:44
  just
• 2:44
  kind
• 2:45
  of
• 2:45
  keep
• 2:45
  a
• 2:45
  level
• 2:45
  playing
• 2:46
  field
• 2:46
  and,
• 2:47
  and
• 2:47
  feel
• 2:47
  like,
• 2:47
  okay,
• 2:48
  I
• 2:48
  had
• 2:48
  a,
• 2:48
  I
• 2:48
  had
• 2:48
  a
• 2:48
  fair
• 2:49
  shot,
• 2:49
  you
• 2:49
  know,
• 2:49
  in,
• 2:49
  in
• 2:50
  my
• 2:50
  interaction,
• 2:50
  I
• 2:51
  know
• 2:51
  what's
• 2:51
  going
• 2:51
  on,
• 2:51
  I
• 2:51
  know
• 2:51
  the
• 2:51
  fees.
• 2:52
  When
• 2:52
  I
• 2:53
  saw
• 2:53
  this
• 2:53
  headline,
• 2:53
  I
• 2:53
  thought,
• 2:54
  you
• 2:54
  know,
• 2:54
  Ticketmaster
• 2:55
  says
• 2:55
  hello.
• 2:57
  I
• 2:57
  said
• 2:57
  it
• 2:57
  of
• 2:57
  the
• 2:58
  analogy
• 2:58
  perfectly.
• 2:59
  Works
• 2:59
  necessarily.
• 3:00
  But
• 3:00
  if
• 3:00
  we
• 3:00
  just
• 3:00
  tease
• 3:01
  that
• 3:01
  out
• 3:01
  a
• 3:01
  little
• 3:01
  bit,
• 3:01
  you
• 3:02
  know,
• 3:02
  we've
• 3:02
  all
• 3:03
  been
• 3:03
  frustrated
• 3:04
  with,
• 3:04
  you
• 3:04
  know,
• 3:05
  bots
• 3:05
  buying
• 3:05
  up
• 3:05
  tickets
• 3:06
  and
• 3:06
  then
• 3:06
  you're
• 3:06
  onto
• 3:07
  the
• 3:07
  secondary
• 3:07
  market
• 3:08
  and
• 3:08
  you're
• 3:09
  paying
• 3:09
  a
• 3:09
  premium
• 3:09
  price
• 3:09
  there,
• 3:10
  you
• 3:10
  know,
• 3:11
  that
• 3:11
  frustration.
• 3:12
  And
• 3:12
  we
• 3:12
  haven't
• 3:12
  quite
• 3:12
  solved
• 3:13
  that
• 3:13
  one
• 3:13
  just
• 3:13
  yet.
• 3:13
  Right.
• 3:14
  But
• 3:14
  I
• 3:14
  think
• 3:14
  the
• 3:14
  analogy
• 3:15
  holds
• 3:15
  that,
• 3:15
  okay,
• 3:15
  ebay
• 3:16
  is,
• 3:16
  you
• 3:16
  know,
• 3:16
  saying,
• 3:17
  hey,
• 3:17
  we
• 3:17
  don't
• 3:17
  want
• 3:17
  our
• 3:18
  core
• 3:18
  users,
• 3:19
  right,
• 3:19
  the
• 3:19
  ones
• 3:19
  that
• 3:19
  are
• 3:19
  particularly
• 3:20
  high
• 3:20
  volume
• 3:20
  and
• 3:20
  so
• 3:20
  on,
• 3:21
  getting
• 3:22
  frustrated
• 3:22
  by
• 3:22
  this
• 3:23
  dynamic.
• 3:23
  Let's,
• 3:23
  let's
• 3:24
  keep
• 3:24
  for
• 3:24
  now
• 3:24
  at
• 3:24
  least.
• 3:25
  Let's
• 3:25
  keep
• 3:25
  it
• 3:26
  human
• 3:26
  to
• 3:26
  human.
• 3:27
  And
• 3:28
  then
• 3:28
  when
• 3:28
  I
• 3:28
  think
• 3:28
  about
• 3:28
  the
• 3:28
  bottom
• 3:29
  line
• 3:29
  impact,
• 3:29
  just
• 3:29
  add
• 3:30
  one
• 3:30
  more
• 3:30
  point.
• 3:31
  At
• 3:31
  the
• 3:32
  end
• 3:32
  of
• 3:32
  the
• 3:32
  day,
• 3:32
  yes,
• 3:32
  ebay
• 3:32
  is
• 3:32
  making
• 3:33
  a
• 3:33
  lot
• 3:33
  of
• 3:33
  money
• 3:33
  on
• 3:33
  marketing,
• 3:33
  as
• 3:34
  Ken
• 3:34
  said.
• 3:35
  But
• 3:35
  also
• 3:36
  there's
• 3:36
  a
• 3:36
  fee,
• 3:36
  right,
• 3:37
  that's
• 3:37
  depending
• 3:37
  on,
• 3:37
  okay,
• 3:38
  how
• 3:38
  many
• 3:38
  dollars
• 3:38
  are
• 3:39
  flowing
• 3:39
  through
• 3:39
  those
• 3:39
  auctions.
• 3:40
  And
• 3:40
  I
• 3:41
  suspect
• 3:41
  that
• 3:42
  a
• 3:42
  well
• 3:43
  programmed
• 3:43
  bot
• 3:44
  might
• 3:44
  be
• 3:45
  a
• 3:45
  little
• 3:45
  bit
• 3:45
  too
• 3:46
  rational
• 3:46
  in
• 3:46
  what
• 3:47
  they're
• 3:47
  bidding.
• 3:48
  Wow,
• 3:48
  the
• 3:49
  human
• 3:49
  who
• 3:50
  really
• 3:50
  wants
• 3:50
  that
• 3:51
  magic,
• 3:51
  the
• 3:51
  gathering
• 3:52
  card
• 3:52
  shout
• 3:52
  out
• 3:53
  to
• 3:53
  younger
• 3:53
  John.
• 3:54
  And
• 3:55
  they
• 3:55
  put
• 3:55
  in
• 3:55
  that
• 3:56
  vital,
• 3:56
  a
• 3:56
  little
• 3:57
  bit
• 3:57
  higher
• 3:57
  bid,
• 3:57
  a
• 3:58
  little
• 3:58
  bit
• 3:58
  more
• 3:58
  revenue
• 3:58
  flowing
• 3:59
  through
• 3:59
  the
• 3:59
  pipes.
• 4:00
  So
• 4:00
  I
• 4:00
  wonder
• 4:00
  if
• 4:01
  there's
• 4:01
  just
• 4:01
  a
• 4:01
  bit
• 4:01
  of
• 4:01
  a
• 4:02
  bottom
• 4:02
  line
• 4:02
  play
• 4:03
  here
• 4:03
  as
• 4:03
  well
• 4:03
  as
• 4:04
  the
• 4:04
  integrity,
• 4:04
  fairness
• 4:05
  play.
• 4:06
  That's
• 4:06
  a
• 4:06
  really
• 4:06
  interesting
• 4:06
  point
• 4:07
  too.
• 4:07
  That's
• 4:07
  unique,
• 4:08
  particularly
• 4:08
  unique
• 4:08
  to
• 4:09
  ebay
• 4:09
  too.
• 4:11
  The
• 4:11
  marketplace
• 4:12
  versus
• 4:12
  retail,
• 4:13
  I
• 4:13
  think
• 4:13
  is
• 4:13
  really
• 4:13
  interesting.
• 4:13
  Me
• 4:13
  too.
• 4:14
  I
• 4:14
  kind
• 4:14
  of.
• 4:14
  Ken,
• 4:14
  as
• 4:14
  I'm
• 4:15
  thinking
• 4:15
  about
• 4:15
  this
• 4:15
  in
• 4:16
  the
• 4:16
  moment,
• 4:17
  in
• 4:17
  real
• 4:17
  time,
• 4:17
  I
• 4:17
  almost
• 4:18
  think
• 4:18
  it's
• 4:18
  like,
• 4:18
  yes,
• 4:18
  and
• 4:19
  the.
• 4:19
  And
• 4:19
  for
• 4:20
  me
• 4:20
  would
• 4:20
  be
• 4:21
  what
• 4:21
  is
• 4:21
  your
• 4:21
  reputation
• 4:22
  as
• 4:22
  a
• 4:22
  retailer?
• 4:23
  And
• 4:23
  basically
• 4:24
  your
• 4:24
  power
• 4:24
  in
• 4:25
  the
• 4:25
  marketplace
• 4:25
  too,
• 4:25
  I
• 4:26
  think
• 4:26
  comes
• 4:26
  into
• 4:26
  play
• 4:26
  here
• 4:27
  too.
• 4:27
  Because
• 4:28
  the
• 4:28
  one
• 4:28
  thing
• 4:28
  about
• 4:28
  this
• 4:29
  is,
• 4:29
  you
• 4:29
  know,
• 4:30
  in
• 4:30
  the
• 4:30
  short
• 4:31
  term
• 4:32
  you
• 4:32
  cannot,
• 4:32
  you
• 4:32
  can
• 4:33
  take
• 4:33
  this
• 4:33
  approach
• 4:33
  and
• 4:34
  always
• 4:34
  change
• 4:34
  your
• 4:34
  mind
• 4:35
  later,
• 4:35
  but
• 4:35
  if
• 4:35
  you
• 4:36
  open
• 4:36
  it
• 4:36
  up
• 4:36
  too
• 4:37
  soon,
• 4:37
  it's
• 4:37
  hard
• 4:37
  to
• 4:38
  probably
• 4:38
  go
• 4:38
  back
• 4:39
  and
• 4:39
  unwire
• 4:40
  that.
• 4:41
  So
• 4:41
  that's
• 4:41
  why
• 4:41
  I
• 4:42
  like
• 4:42
  this
• 4:42
  approach
• 4:43
  and
• 4:43
  the
• 4:43
  other
• 4:43
  thing
• 4:44
  I
• 4:44
  think
• 4:44
  you
• 4:44
  have
• 4:44
  to
• 4:44
  factor
• 4:44
  in
• 4:45
  too
• 4:45
  is
• 4:45
  what's
• 4:46
  the
• 4:46
  size
• 4:46
  of
• 4:46
  your
• 4:46
  IT
• 4:46
  team.
• 4:47
  Like
• 4:47
  eBay
• 4:48
  probably
• 4:48
  has
• 4:48
  a
• 4:48
  pretty
• 4:49
  sizable
• 4:49
  IT
• 4:49
  team
• 4:49
  to
• 4:50
  create
• 4:50
  and
• 4:50
  control
• 4:50
  this.
• 4:51
  Whereas
• 4:51
  like
• 4:51
  if
• 4:51
  you're
• 4:51
  a
• 4:52
  small,
• 4:52
  medium
• 4:52
  sized
• 4:53
  business,
• 4:53
  you
• 4:53
  have,
• 4:53
  you've
• 4:54
  probably
• 4:54
  no
• 4:54
  hope
• 4:54
  in
• 4:54
  trying
• 4:55
  to
• 4:55
  do
• 4:55
  this
• 4:55
  or
• 4:55
  it's
• 4:56
  going
• 4:56
  to
• 4:56
  be
• 4:56
  very
• 4:56
  difficult
• 4:56
  for
• 4:57
  you.
• 4:57
  But,
• 4:58
  but
• 4:58
  Ann,
• 4:58
  what
• 4:58
  do
• 4:58
  you
• 4:59
  think?
• 4:59
  And
• 4:59
  then
• 4:59
  we'll
• 4:59
  go
• 4:59
  back
• 4:59
  to
• 5:00
  Ken.
• 5:01
  Well,
• 5:01
  I,
• 5:02
  I
• 5:02
  think
• 5:02
  we're,
• 5:02
  we're
• 5:02
  missing
• 5:03
  a
• 5:03
  key
• 5:03
  component
• 5:04
  of
• 5:04
  the
• 5:04
  conversation
• 5:05
  here
• 5:05
  and
• 5:05
  that
• 5:05
  is
• 5:06
  what
• 5:06
  the
• 5:06
  customer
• 5:06
  is
• 5:07
  going
• 5:07
  to
• 5:07
  buy
• 5:07
  on
• 5:08
  ebay
• 5:08
  too.
• 5:09
  I
• 5:09
  mean
• 5:09
  like,
• 5:10
  like
• 5:10
  Ken
• 5:11
  and
• 5:11
  John
• 5:11
  both
• 5:12
  said,
• 5:12
  I
• 5:12
  mean
• 5:12
  you're
• 5:12
  going
• 5:12
  to
• 5:13
  buy
• 5:13
  collectibles
• 5:14
  too.
• 5:14
  You're
• 5:14
  going
• 5:14
  to
• 5:14
  buy
• 5:15
  Magic
• 5:16
  the
• 5:16
  Gathering
• 5:16
  cards.
• 5:17
  I'm
• 5:17
  going
• 5:17
  on
• 5:18
  ebay
• 5:18
  to
• 5:18
  buy
• 5:19
  resale
• 5:20
  apparel
• 5:20
  and
• 5:21
  accessories
• 5:21
  and
• 5:21
  clothing.
• 5:22
  And
• 5:22
  that
• 5:23
  doesn't
• 5:23
  work
• 5:23
  the
• 5:23
  same
• 5:24
  way
• 5:24
  as
• 5:24
  a
• 5:24
  buy
• 5:25
  for
• 5:25
  me
• 5:25
  when
• 5:25
  I'm
• 5:26
  buying
• 5:26
  a
• 5:26
  brand
• 5:26
  new
• 5:27
  product
• 5:27
  or
• 5:27
  a
• 5:27
  bra
• 5:28
  from
• 5:28
  Lululemon.
• 5:29
  Like
• 5:29
  Amazon's
• 5:29
  Buy
• 5:30
  for
• 5:30
  Me
• 5:30
  example
• 5:30
  was,
• 5:31
  came
• 5:31
  out,
• 5:31
  you
• 5:31
  know,
• 5:31
  months
• 5:32
  ago.
• 5:32
  This,
• 5:33
  this
• 5:33
  requires
• 5:34
  you
• 5:34
  to
• 5:34
  go
• 5:34
  on
• 5:35
  the,
• 5:35
  like,
• 5:35
  I'm
• 5:36
  fine
• 5:36
  with
• 5:36
  the
• 5:36
  LLM
• 5:37
  search
• 5:37
  like,
• 5:37
  which
• 5:37
  it
• 5:37
  sounds
• 5:38
  like
• 5:38
  ebay
• 5:38
  is
• 5:38
  still
• 5:38
  doing.
• 5:39
  I
• 5:39
  can
• 5:39
  still
• 5:39
  show
• 5:39
  up,
• 5:40
  have
• 5:40
  my
• 5:40
  products
• 5:40
  show
• 5:41
  up
• 5:41
  in
• 5:41
  the
• 5:41
  LLM
• 5:42
  search
• 5:42
  when
• 5:42
  I'm
• 5:42
  saying
• 5:42
  I'm
• 5:43
  looking
• 5:43
  for,
• 5:43
  you
• 5:44
  know,
• 5:44
  a
• 5:44
  hand,
• 5:44
  a
• 5:44
  yellow
• 5:45
  handbag
• 5:45
  and
• 5:46
  have
• 5:46
  the
• 5:46
  ebay
• 5:47
  results
• 5:47
  come
• 5:47
  through
• 5:48
  with.
• 5:48
  What
• 5:48
  I
• 5:48
  don't
• 5:49
  want
• 5:49
  is
• 5:49
  a
• 5:49
  bot
• 5:50
  automatically
• 5:50
  purchasing
• 5:51
  something
• 5:51
  for
• 5:51
  me
• 5:52
  that
• 5:52
  I
• 5:52
  can't
• 5:52
  then
• 5:53
  go
• 5:53
  in
• 5:53
  and
• 5:53
  specifically
• 5:54
  inspect
• 5:55
  myself
• 5:56
  and
• 5:56
  look
• 5:56
  at
• 5:56
  the
• 5:56
  quality
• 5:57
  and
• 5:57
  look
• 5:57
  at
• 5:57
  the
• 5:58
  reviews
• 5:58
  from
• 5:58
  that
• 5:58
  person.
• 5:59
  Like
• 5:59
  that
• 5:59
  part
• 6:00
  is,
• 6:00
  is
• 6:00
  still,
• 6:01
  I
• 6:01
  think,
• 6:01
  something
• 6:01
  that
• 6:02
  I,
• 6:02
  as
• 6:02
  ebay,
• 6:03
  as
• 6:03
  a
• 6:03
  retailer,
• 6:03
  I
• 6:04
  don't
• 6:04
  want
• 6:04
  a
• 6:05
  bot
• 6:05
  coming
• 6:05
  in
• 6:05
  and
• 6:06
  having
• 6:06
  my
• 6:06
  customers
• 6:07
  be
• 6:07
  dissatisfied
• 6:08
  with
• 6:08
  their
• 6:08
  purchase
• 6:08
  that
• 6:09
  they
• 6:09
  automatically
• 6:10
  had
• 6:10
  a
• 6:10
  bot
• 6:10
  buy
• 6:10
  for
• 6:11
  them
• 6:11
  when
• 6:11
  they
• 6:11
  didn't
• 6:11
  get
• 6:11
  to
• 6:12
  look
• 6:12
  at
• 6:12
  the,
• 6:12
  the
• 6:13
  product
• 6:13
  and
• 6:13
  inspect
• 6:14
  it
• 6:14
  themselves.
• 6:15
  So
• 6:15
  I'm
• 6:15
  with,
• 6:15
  I'm
• 6:16
  here,
• 6:16
  I'm
• 6:16
  with
• 6:16
  Ken
• 6:17
  here.
• 6:17
  Like,
• 6:17
  I
• 6:17
  think
• 6:18
  retailers
• 6:18
  who
• 6:18
  are
• 6:18
  selling
• 6:19
  new
• 6:19
  goods,
• 6:20
  like
• 6:20
  go
• 6:20
  ahead,
• 6:21
  buy
• 6:21
  from
• 6:21
  me,
• 6:21
  that's
• 6:22
  not
• 6:22
  a
• 6:22
  problem.
• 6:22
  You
• 6:22
  don't
• 6:23
  have
• 6:23
  an
• 6:23
  issue
• 6:23
  with
• 6:23
  returns
• 6:24
  as
• 6:24
  much.
• 6:24
  You
• 6:25
  don't
• 6:25
  have
• 6:25
  like
• 6:25
  those
• 6:26
  kinds
• 6:26
  of
• 6:26
  issues
• 6:26
  aren't
• 6:27
  there
• 6:27
  when
• 6:28
  you're
• 6:28
  dealing
• 6:28
  with
• 6:28
  a
• 6:28
  marketplace
• 6:29
  that
• 6:29
  especially
• 6:30
  is,
• 6:30
  is
• 6:30
  known
• 6:31
  and
• 6:31
  came
• 6:32
  on
• 6:32
  the
• 6:32
  scene
• 6:32
  selling
• 6:33
  collectibles
• 6:34
  and
• 6:34
  resold
• 6:34
  goods
• 6:35
  that
• 6:35
  have
• 6:36
  more
• 6:36
  nuance
• 6:36
  to
• 6:37
  them
• 6:37
  when
• 6:37
  you're
• 6:37
  purchasing
• 6:38
  and
• 6:38
  isn't
• 6:39
  a
• 6:39
  situation
• 6:39
  where
• 6:39
  a
• 6:40
  bot
• 6:40
  should
• 6:40
  just
• 6:40
  come
• 6:40
  and
• 6:40
  buy
• 6:41
  it
• 6:41
  and
• 6:41
  you're
• 6:41
  done.
• 6:43
  That's
• 6:43
  interesting
• 6:44
  too.
• 6:44
  Like
• 6:44
  it
• 6:44
  goes
• 6:44
  back
• 6:44
  to
• 6:45
  the
• 6:45
  first
• 6:45
  headline
• 6:45
  too,
• 6:45
  about
• 6:45
  biometric
• 6:46
  payments.
• 6:46
  Like,
• 6:47
  we
• 6:47
  think
• 6:47
  everyone
• 6:47
  wants
• 6:48
  this
• 6:48
  agentic
• 6:48
  commerce,
• 6:49
  but
• 6:49
  you're
• 6:50
  saying
• 6:50
  you
• 6:50
  want
• 6:50
  it
• 6:50
  for
• 6:50
  some
• 6:51
  items
• 6:51
  and
• 6:51
  not
• 6:51
  for
• 6:52
  others.
• 6:52
  And
• 6:52
  I'm,
• 6:52
  I'm
• 6:53
  actually
• 6:53
  wondering
• 6:53
  if
• 6:53
  the
• 6:53
  utility
• 6:54
  is
• 6:54
  there
• 6:54
  for
• 6:54
  anything
• 6:55
  and
• 6:56
  time
• 6:56
  will
• 6:56
  tell.
• 6:57
  But
• 6:57
  Ken,
• 6:57
  what
• 6:58
  do
• 6:58
  you
• 6:58
  think?
• 6:59
  Yeah,
• 7:00
  it's
• 7:00
  really
• 7:00
  interesting
• 7:00
  what
• 7:00
  you
• 7:01
  said
• 7:01
  there.
• 7:01
  And
• 7:01
  I
• 7:01
  could
• 7:02
  almost
• 7:02
  see
• 7:02
  a
• 7:02
  bot
• 7:02
  that
• 7:02
  would
• 7:03
  say,
• 7:03
  oh,
• 7:03
  that
• 7:03
  seller
• 7:03
  has
• 7:04
  one
• 7:04
  star.
• 7:04
  I'm
• 7:04
  not
• 7:04
  even
• 7:05
  going
• 7:05
  to
• 7:05
  show
• 7:05
  that,
• 7:05
  that
• 7:06
  product.
• 7:06
  But
• 7:07
  if
• 7:07
  I
• 7:07
  want
• 7:07
  the
• 7:07
  Hummel
• 7:08
  figure
• 7:08
  that
• 7:08
  looked
• 7:09
  like
• 7:09
  my
• 7:09
  grandma's
• 7:10
  and
• 7:10
  I
• 7:10
  might
• 7:10
  take
• 7:10
  a
• 7:11
  chip,
• 7:11
  then
• 7:11
  I,
• 7:12
  I
• 7:12
  don't
• 7:12
  want
• 7:12
  that
• 7:12
  bot
• 7:13
  to
• 7:13
  eliminate
• 7:13
  that.
• 7:13
  And
• 7:13
  that'
• 7:14
  what
• 7:14
  eBay
• 7:14
  wants
• 7:14
  to
• 7:15
  make
• 7:15
  sure
• 7:15
  they
• 7:15
  can
• 7:15
  continue
• 7:15
  to
• 7:16
  enable
• 7:16
  is
• 7:17
  somebody
• 7:17
  saying,
• 7:18
  no,
• 7:18
  the
• 7:18
  value
• 7:19
  of
• 7:19
  the
• 7:19
  Hummel
• 7:19
  figure
• 7:20
  is
• 7:20
  what
• 7:20
  I
• 7:20
  wanted
• 7:21
  because
• 7:21
  that's
• 7:21
  what
• 7:21
  grandma
• 7:22
  had.
• 7:22
  Now,
• 7:22
  the,
• 7:23
  the
• 7:23
  only
• 7:23
  thing
• 7:23
  I
• 7:23
  had
• 7:23
  to
• 7:24
  say
• 7:24
  that
• 7:24
  I
• 7:24
  think
• 7:24
  I
• 7:24
  found
• 7:24
  ironic
• 7:25
  about
• 7:25
  this
• 7:25
  article
• 7:26
  and
• 7:26
  John
• 7:26
  kind
• 7:27
  of
• 7:27
  referenced
• 7:27
  it
• 7:27
  somehow.
• 7:28
  Ebay
• 7:28
  can
• 7:28
  figure
• 7:29
  out
• 7:29
  that
• 7:29
  this
• 7:29
  is
• 7:29
  a
• 7:29
  bot
• 7:30
  coming
• 7:30
  shopping,
• 7:31
  but
• 7:31
  Ticketmaster
• 7:32
  can't
• 7:32
  figure
• 7:32
  out
• 7:32
  that
• 7:32
  it's
• 7:32
  a
• 7:33
  bot
• 7:33
  coming
• 7:33
  to
• 7:33
  buy
• 7:33
  a
• 7:33
  bunch
• 7:33
  of
• 7:34
  tickets
• 7:34
  up.
• 7:34
  So
• 7:35
  I'm
• 7:35
  like,
• 7:35
  what
• 7:36
  is
• 7:36
  really,
• 7:36
  what
• 7:37
  really
• 7:37
  does
• 7:37
  exist
• 7:38
  as
• 7:38
  a
• 7:38
  capability?
• 7:39
  And
• 7:39
  can
• 7:39
  we
• 7:39
  really
• 7:40
  stop
• 7:40
  bot
• 7:40
  buying
• 7:41
  of,
• 7:41
  of
• 7:41
  bulk
• 7:42
  tickets
• 7:42
  and
• 7:42
  then
• 7:42
  driving
• 7:43
  them
• 7:43
  in
• 7:43
  the
• 7:43
  resale
• 7:43
  marketplace?
• 7:44
  Because
• 7:45
  I'm
• 7:45
  trying
• 7:45
  to
• 7:45
  figure
• 7:45
  out
• 7:45
  who'
• 7:46
  which
• 7:46
  side
• 7:46
  of
• 7:46
  the
• 7:46
  story
• 7:47
  here.
• 7:48
  Yeah,
• 7:48
  and
• 7:48
  that's
• 7:48
  a
• 7:48
  topic
• 7:49
  I
• 7:49
  want
• 7:49
  to
• 7:49
  dive
• 7:49
  deep
• 7:50
  into
• 7:50
  over
• 7:50
  the
• 7:51
  next,
• 7:51
  you
• 7:51
  know,
• 7:51
  three
• 7:51
  to
• 7:51
  six
• 7:52
  months,
• 7:52
  because
• 7:52
  I
• 7:52
  think
• 7:52
  it's
• 7:52
  going
• 7:53
  to
• 7:53
  be
• 7:53
  very
• 7:53
  more,
• 7:54
  it's
• 7:54
  going
• 7:54
  to
• 7:54
  become
• 7:54
  more
• 7:54
  important
• 7:55
  with
• 7:55
  each
• 7:55
  passing
• 7:56
  week.
• 7:56
  Ken,
• 7:56
  I
• 7:57
  think
• 7:57
  that's
• 7:57
  a
• 7:57
  great
• 7:57
  call
• 7:57
  out.