Latest / The Platform Economy with Fexingo: Marketplaces, Networks, and Multi-Sided Businesses
How Marketplaces Own The Customer Relationship
We examine why platforms like Airbnb, Uber, and DoorDash are systematically dismantling the direct connection between service providers and customers. Lucas and Luna explore the mechanics of de-intermediation, from algorithmic nudges to contractual friction, analyzing how capturing the relationship allows marketplaces to raise take rates without losing liquidity. We look at specific data points on retention and switching costs in the quarter ending September 2026.
#FexingoBusiness #BusinessPodcast #MarketplaceEconomy #PlatformStrategy #CustomerRelationship #Deintermediation #NetworkEffects…
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