205 – Respond & Resolve™ 10 Year Anniversary

Suite Spot: A Hotel Marketing Podcast · Jun 3, 2026 · 46m · transcript

In this celebratory episode, The Suite Spot hosts two TMG veterans, Director of Product - Respond and Resolve™, Jackie Avery, and Chief Technology Officer, Jason Lee, on the podcast to commemorate the 10 year anniversary of the Respond and Resolve™ digital solution. Jackie Avery discusses what the milestone means to her and her team, and how responding to reviews is the foundation for connecting to guests and why it's critical for hoteliers to give authentic responses to their guests. Jason joins the podcast to share the history and evolution of the Respond and Resolve™ digital solution and…