Continuity Product Highlights, AI Roadmap, & Team Momentum – Behind the Build Quarterly Update with Bob Pease
Send a text
In this episode of The Wilmac Wire, Emily Miller sits down with VP of Engineering Bob Pease for a quarterly Behind the Build update on Wilmac’s Continuity Suite, focusing on how Continuity Replay is evolving to help customers manage interaction data smarter and prepare for AI.
Hear how the dev team:
Rolled out new transcription features and real time translation in Continuity Replay
Improved ingestion speed for historical data across CCaaS platforms like NICE, Five9, and Zoom
Uses customer feedback to prioritize updates that solve real compliance challenges
Is building AI scoring…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.