Latest / Fintech Conversations & Insights with Efi Pylarinou
Generative AI in Contact Centers
#ai #generativeai #microsoft
Generative AI is already being used in Contact Centers in Financial Services to improve Customer Service.
Tyler Pichach, part of Microsoft's worldwide financial services team, brings us behind the scenes where Generative AI is helping to improve work conditions for agents, improve customer service, and increase productivity.
Digital customer Service in Banking is more important than ever with the increased digitalization.
Generative AI is upgrading agents with sentiment analysis, fast knowledge search, next best action ideas, fraud detection and compliance…
The skinny
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