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Episode 217: Beyond the Surface: Better Conversations with Kim Best (Part 2)
In this episode, I welcome back Kim Best, founder of Best Conflict Solutions, for part two of our conversation on practical ways to navigate conflict. Kim brings decades of experience in healthcare, mediation, and conflict management, and we explore several ideas from her Conflict Conversation Cards.
We discuss why disagreement does not have to mean opposition, why people often avoid difficult conversations in the name of keeping the peace, and the importance of separating the person from the problem.
Kim also explains the “anger iceberg”—the idea that anger often sits on top of deeper…
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