Expecting humans to be frictionless is where HR falls short
Summary
Kelsey Willock sits down with Khadijah "Kay" New, Chief Human Resources Officer at H2O America, the water and wastewater utility serving Connecticut, Maine, Texas and California. Kay traces two decades of people leadership from recruiting at SGS to HR at Avangrid to a utility that grows through acquisition, and explains why supporting the whole employee means diverse benefits, real flexibility and leaders who coach rather than dictate. She names the industry's blind spot (expecting humans to be frictionless), shows how financial stress reaches every level of the org chart, shares the…
The skinny
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