Labor Day Break | Revisiting Our Conversation with Thomas Laird of Expivia & OttoQA
We're taking a short Labor Day break, so we're re-airing one of our favorite conversations from earlier this season: Thomas Laird from back in February.
Tom Laird was fired over the phone while driving to scout a high school basketball game — let go by the private equity firm that had just bought his family's call center and promised nothing would change. He had a pregnant wife, no plan B, and a handful of former employees willing to try again. That's how Expivia was born. In this episode of The Wilmac Wire, hosts Emily McNulty and Steve McDonnell sit down with Tom, now CEO of Expivia…
The skinny
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