Wendy Collie on Hiring and Empowering Teams at Starbucks and New Seasons Market
Highlights from our conversation include:
Taking Starbucks from relative obscurity to global ubiquity (2:31)
Hiring with the customer in mind (5:33)
Putting a purposeful philosophy into practice (7:47)
The importance of servant leadership (9:08)
Lessons from Howard Schultz and other influential leaders at Starbucks (10:16)
One key quality Wendy values in leadership (13:07)
How she and the Starbucks team scaled hiring as growth exploded (14:33)
5 principles of servant leadership at New Seasons (21:50)
Her experience driving growth in a triple bottom line culture (22:43)
Why hiring the “whole”…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.