What's the (Metaphorical) Paper on Your Patient's Ass Cheeks?
This is meant as a metaphor, but can be taken literally too! Have you sat on the gynecological paper on a table and had the sensation of it sticking to your ass?
In this 'sode we're asking how we can improve the customer experience for our patients. What are the small irritations? How can we improve their overall satisfaction with our practice (whether we're a staff PT or an owner)?
These little things aren't so little - they matter! Have you tried on your patient gown, sat on your table, called your own front desk?
In order to improve the customer experience we need to understand it. Every…
The skinny
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