74% of Service Customers Will Buy Again, If You Don’t Lose Them First with Shane Wilson
Send us Fan Mail
If service drives sales, why are dealers letting their best customers slip through the cracks?
Shane Wilson, President of Connected Dealer Services, joins Auto Collabs with a bold claim: dealers don’t have a pricing problem in service—they have a trust and communication problem. While most consumers believe dealerships cost more, the data tells a different story. In fact, independent shops are often $10–$15 higher per repair. And here’s the stat that should stop every operator in their tracks: 74% of customers who service at a dealership are more likely to buy their next…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.