Ivan Kotzev - NelsonHall - CX Innovation & Transformation
Ivan Kotzev is a research analyst at NelsonHall - he is focused on CX transformation. In this episode, Ivan looks to the future. How is CX transforming in the post-pandemic environment and which technologies and innovations should you be watching out for?
https://www.linkedin.com/in/ivankotzev/
https://research.nelson-hall.com/
The skinny
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