496: SmartCert with Lonni Kieffer

Giant Robots Smashing Into Other Giant Robots · Oct 12, 2023 · 43m · transcript

Hosts Will Larry and Victoria Guido talk with Lonni Kieffer, Co-Founder and Chief Customer Officer at SmartCert. SmartCert's mission is to digitize and streamline the certificate transfer process in supply chains, mainly focusing on the aerospace industry. Lonni shares insights into the challenges of managing change within traditional industries, the importance of building a solid foundation of leadership and core values, and SmartCert's strategies for customer success and self-service.

Lonni also shares the history of the company's growth and its focus on vendor accountability and internal…