Latest / Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#246 From $700K to $30 Million With Multiple Locations!
In this episode of Owned and Operated, John Wilson sits down with his good friend and fellow operator, Rich Jordan, to unpack how he scaled from $700K to over $30M in just five years — across three branches and two states.
Rich shares the unfiltered lessons from going multi-location, from the chaos of centralizing call centers too early, to re-decentralizing and finally recentralizing with the right infrastructure. He and John dive into the cultural challenges of acquisitions, how to win buy-in with frontline techs, why leadership development is the true bottleneck, and how “force of will”…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.