Latest / Off the Chart: A Business of Medicine Podcast
S1 Ep192: The calls your practice isn't answering, with Amol Nirgudkar of Patient Prism
Amol Nirgudkar, CPA, CGMA, estimates that 25% to 30% of calls to health care offices go unanswered during business hours. He says patients who reach voicemail rarely leave a message. They call the next practice in their search results.
Medical Economics Managing Editor Todd Shryock sat down with Nirgudkar, co-founder and CEO of Patient Prism, which uses artificial intelligence (AI) to analyze patient calls to practices.
Nirgudkar explains why access has become patients' top frustration and how unanswered calls waste money practices spend on search and social media ads. He suggests using AI…
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