Latest / The Dentalpreneur Podcast w/ Dr. Mark Costes
2230: How Small Cues Shape Patient Experiences in Dentistry Pt. 1
On today's episode, we dive into the power of nonverbal cues, emotional intelligence, and the science behind human connection. Dr. Mark Costes starts with an engaging exercise on facial expressions—teaching us how a genuine smile builds trust while a fake one sends negative signals. He then unpacks the impact of energy and attitude in both personal and professional settings, revealing studies that show how the people we surround ourselves with can directly influence our success.
Dr. Costes also breaks down the importance of mastering patient touchpoints and delivering an exceptional patient…
The skinny
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