Latest / Scrappy but Successful [Consultant's Personalities When No One's Watching] / 44. From Tornado to Thriving Agency with Priscilla McKinney
Transcript
- 0:03What's happening, everybody? Welcome to Scrappy What Successful, the show where I sit down with
- 0:07your favorite consultants and we find out if they're successful today because they're sophisticated or
- 0:11because they're a little bit scrappy. I'm your host, Jack Tompkins, CEO of Pineapple Consulting
- 0:16Firm and Pineapple Analyst AI, always helping small businesses become more data-driven. Fun fact of
- 0:20the day, we got a geography one today for our guest. Joplin, Missouri was one
- 0:25of the main hideouts for Bonnie and Clyde. The famous photo that is now Bonnie's
- 0:29Wikipedia photo of her with a cigar in the gun. Taken at their Joplin hideout.
- 0:34But that's neither
- 0:35Yes.
- 0:36here nor there. Today I'm joined by my friend Priscilla McKinney. She's the CEO, aka
- 0:40the Mama Bird of Little Bird Marketing. We got she's a LinkedIn influencer, she's a
- 0:45she's a conference speaker, host of her own podcast that's 400 plus episodes deep. She's
- 0:49a trained cultural anthrop anthropologist. She's got a proprietary system called the SOAR system. We
- 0:54got a whole bunch to cover. She's a marketing expert, she's a guru. Priscilla, I'm
- 0:58so glad that you're here. We know that you're successful, but the question we have
- 1:03for you today, do you think you fall more on
- 1:06Thanks.
- 1:07the sophisticated side or on the scrappy side?
- 1:09my gosh. It's such a such a loaded question. I'm gonna say how I see
- 1:14that is that you personally have to be scrappy, but that your systems need to
- 1:19be pretty sophisticated. And by sophisticated, a lot of people think that means bells and
- 1:24whistles. I mean like pared down, simple, very clear. You know, to me, that's what
- 1:29sophistication really is. It's a curation, it's not adding more to it. And so for
- 1:34me, that's one thing that I talk with business owners, especially when they're starting out.
- 1:40They think that success is tied to the fancier the system, the more technology, the
- 1:45things they keep adding on top of it. But there's nothing like the scrappy hard
- 1:50work at the bottom. And then the sophistication to me, I believe, comes when you
- 1:55put things in the right order and you have very clear frameworks and even You
- 2:00know, on our website we talk about how I believe every company deserves a clear
- 2:05and an effective marketing system. And that's what you need. You need to be scrappy
- 2:11to have that, but you need to get your system sophisticated and leaned out.
- 2:16There you go. I like it. Are you familiar with the I forget what it's
- 2:19called? It's like there's smart, there's intelligence, there's genius, and then there's simple. Because if
- 2:22you can do all of that and
- 2:24Ha ha ha
- 2:25you can describe something really complex simply, or build something that's quote unquote complex, but
- 2:29do it simply, it is the best case scenario. I'm a huge fan of that.
- 2:33Yeah. Yeah. Well, my business coach has said for a long time, I'll give him
- 2:38a shout out, Jamin Brazil. He says, you know, it's simple, but it's not easy.
- 2:43Right.
- 2:44And I think that's really true. Get it simple. but then the the work, the
- 2:47hard work is still the grind. but and it that just prepares you to say,
- 2:52look, this is gonna be tough. And that's okay. That's that's what we're here for.
- 2:57But we don't need to convolute the system. And that's what I see a lot
- 3:02of people do.
- 3:03Let's just get stuff done. Okay, so telling
- 3:06Exactly. That's actually one of that's one of our our core values. it it it
- 3:11it's finish strong. it's also known as get shit done. That's one
- 3:16Yep.
- 3:17of our four core values here. you know, so I I I think that's like
- 3:21absolutely embedded in our culture.
- 3:23And we were just talking about tri culture a little bit too. It's very much
- 3:27we're we're lean, mean, we're getting stuff done, and everybody's authorized to get stuff done.
- 3:31Right. Yeah. It's it it it it's really the more clarity you can provide to
- 3:36your team about what their scope of work is, the more beautiful it is because
- 3:41they work independently and they make executive decisions within their scope of work. and as
- 3:46long as the system is set up in a way where there's really strong communication
- 3:51and that all of those points are connected, like for example. The video guy, he's
- 3:56doing this. Okay, well, I don't assign the video guy to do this. No, I
- 4:01explained to him how it fits in, how it ladders
- 4:05Yes.
- 4:06up, what kind of email is it going in? Where is it gonna show up
- 4:09in in in social? And I'll give you just a for example, we'll go in
- 4:13the weeds just for a second. But
- 4:15Please.
- 4:16I had him create a micro video short for a client, and it was micro
- 4:19like six micro videos to promote blogs. Well, then he put something in there and
- 4:24said, like, you know, he did exactly what I said, but then he put read
- 4:28here and he put the arrows going down. And I had to send them all
- 4:33back to him. It's like, I sorry, I wasn't clear where this was gonna play
- 4:37on You know, on the social, there's no arrow down to click something. Like it's
- 4:42already above it in the post, like you're killing me with the arrows, you know,
- 4:47and it's like that. It's like people are free to do the their creative work,
- 4:51but when you don't give them all the information about how it fits into the
- 4:56larger system, that's when a supposed simple system or a system that's function that functioning
- 5:00that could have been scrappy, like he just went ahead and did what he was
- 5:05going to do, but I left out a vital piece of information. And so we
- 5:09had to backtrack. And that's an example, a good example of how, you know, more
- 5:14information when you're starting a project is super important. That allows people to be scrappier.
- 5:19Hundred percent. I I when I was in the corporate world, I didn't I didn't
- 5:22last the corporate world very long. It was only four and a half years. But
- 5:25one of my bosses was very much micromanager and it was anything that I sent
- 5:28had to be triple double checked, and he would only give me what he thought
- 5:32was the piece that I needed. And so I
- 5:34Ugh, I'm I'm dying on the inside, Jack.
- 5:39it was like I made I made mistakes and mistakes that I had never made
- 5:42before. And I was like, Hey, like if you give me a little bit more
- 5:45free reign. I'm gonna produce something a heck of a lot better. And we ended
- 5:48up turning it around. We're we ended up being like the best team throughout like
- 5:51the department, which is really cool. But it was that same thing of like, just
- 5:54give me the full story and I'm gonna give you the best product available. And
- 5:57if I have the full story and I know where it fits in, everybody's good
- 6:00to go. We're happy. You're gonna have to check less and quality check less and
- 6:03you can do what you wanna do. It's a win win.
- 6:06Yeah. A hundred percent. That's actually what a team is. Not
- 6:09Right.
- 6:10not just independent workers. Right. Yeah.
- 6:13Right, right, exactly. Okay. Take me back to the beginning. where did you grow up?
- 6:17D were you entrepreneurial as a kid? Do you have a lemonade stand or anything?
- 6:22my mom would say yes. I cut all of her tulip tulips off and sold
- 6:25them around the neighborhood. and I
- 6:27No way.
- 6:28came back home. She had noticed I had, first of all, I didn't know anything
- 6:30about flowers because I cut them up off right at the top of the bulb.
- 6:33I mean, I was
- 6:34Yeah.
- 6:35I was young. I was probably, I think I was like seven in that house,
- 6:39six or seven. So very young to be traipsing around the neighborhood, pounding the pavement,
- 6:43which just tells you I'm a dyed in the wool salesperson. but I did come
- 6:48back and with some money. I sold every single one of them to which my
- 6:52mom said, Well, they didn't belong to you. So you you know, and she made
- 6:56me take all of that money and I had to put it in the offering
- 7:01at church on Sunday. So that's how that ended. And since then I've really wanted
- 7:05to create a system of something I owned that I could sell.
- 7:09Okay, from seven year old on. And she was like, You cut my roses. That
- 7:11belongs to
- 7:12Yes. Mm-hmm.
- 7:15me, but you have to donate it.
- 7:16Right, yeah. Yeah. Well they weren't mine. So therefore the whole the whole strategy was
- 7:20really flawed from the beginning. But I was scrappy, Jack, and you gotta give me
- 7:24that.
- 7:25Yeah. Absolutely. I mean, hey, you're just in business terms, you're saying, hey, look, free
- 7:28cost of goods sold. I'm gonna go sell this.
- 7:30Mm.
- 7:34Okay,
- 7:35Or sir.
- 7:35does that continue? Are you selling candy at school or anything like that?
- 7:37yeah. You know, it's another it's just funny. Nobody ever asked me of these stories,
- 7:40but I did. I loved selling so much. My sister won a patch for the
- 7:44number one salesperson in Girl Scouts, but I'm the person who sold everything for her.
- 7:47She
- 7:48Ha ha
- 7:49didn't, she can't, she does not like that. She's just not that person. And I
- 7:53was like, I'll do it for you. And she won the prize for the year.
- 7:57So, and then we did a sales thing. I don't even remember, somehow it was
- 8:01connected to church. And I won a free supply of coke for a year.
- 8:05Wow.
- 8:06I was probably I think I was twelve at that time. So I mean, I've
- 8:10been winning awards for selling stuff my whole life.
- 8:14That's awesome. I love it. What's the actual first job? Like restaurant, retail, something like
- 8:18that, or do you just keep on selling things?
- 8:21Well, my family moved back to Spain when I was young, so we couldn't work.
- 8:25That wasn't you weren't gonna have a teenage job, you know, kind of thing. But
- 8:29I moved back to the States when I was sixteen and I was like, my
- 8:33gosh, I wanna work the most American job ever. So I went and applied at
- 8:37McDonald's and I, of course, won an award for the fat running the fastest drive
- 8:41thru. I mean, I love systems. I love systems. I want them to work, I
- 8:45want them to fast, and I gamify everything. So I do think it's a little
- 8:50creepy, you know, my sister and I both won like rookie of the year or
- 8:54whatever, you know, for that McDonald's place, but we had to have our pictures up
- 8:58on the wall. And someone stole
- 9:00yeah.
- 9:01my sister's picture. So it's really creepy. But but
- 9:04jeez. That's wild.
- 9:07yeah. So, you know, I think everybody should have to work fast food in their
- 9:10lifetime. I think any kind of service industry, you gotta you gotta you gotta see
- 9:14what that's like. I think that's super important.
- 9:17And is that because their systems are so like clear or just because of like
- 9:22customer interfacing?
- 9:23I I think it's probably both, but I I would say the other piece of
- 9:26it, it's not even just the customer interfacing. I think it's the coworker interfacing. Like,
- 9:29how do you manage
- 9:30Mm, yeah.
- 9:32that in a place that is system oriented? Because you're right. I mean, someone like
- 9:35McDonald's, I mean, this is how you make it, this is how you do it.
- 9:39But how everybody reacts to that, I think is really interesting. And I think, you
- 9:43know, the the customers through the drive-thru or in the front, they come and go,
- 9:46but you have to work with those coworkers every day. So if that system's gonna
- 9:50work. I think it's more about learning how to work with other people and manage
- 9:54a system and make things work together.
- 9:56Okay. How about the grades in high school when you're doing all this stuff? Yeah.
- 10:00How are my grades? yeah, no, I'm like definitely 4.0. yeah, not not an issue.
- 10:04Actually, the schools I went to in Europe were so much harder by the time
- 10:09I got to the US, I was just it was laughable. So yeah, and by
- 10:14the time I got to college, I was like, this is a joke compared to
- 10:18the schools I was in. So I was able to work three jobs during college
- 10:23and goof around and be kind of life the party, but I don't, I'm not
- 10:28like super smart. I'm not not a genius or anything. It's just, you know, very
- 10:32young age had very good schools that were very rote, you know, American systems very
- 10:37do whatever you feel, you know. And you know, the European systems and the Canadian
- 10:42system I was in in Europe was very rote oriented. And I think that's super
- 10:47important. You got to learn the systems. You've got to learn how things work. You
- 10:51can deviate from them later on. But yeah, so I really came back to the
- 10:56States and I was like, now it's time to have fun.
- 11:00And where do you live in the States at this time when did you get
- 11:02back from Spain?
- 11:03when I got back from Spain, I moved in with a sister up in Ohio.
- 11:07And then I moved back in with my parents at 17 down in Florida. So
- 11:11I went, I was born in Denver. my parents had lived in in Spain before
- 11:15I was born. Three of my sisters were born there. And then we went back
- 11:19and I was there in school in Madrid, and then I went to boarding school
- 11:23in Germany, and then came back to the States, went to Ohio, went to Florida,
- 11:27went out to college in California, met my lovely husband out in Huntington Beach. made
- 11:31him move back to Denver with me, then we moved to California and now we
- 11:35live in Kansas and we are right outside of Jopla, Missouri.
- 11:38You got all the time zones covered, I think.
- 11:40I I think I do. I'm pretty good.
- 11:43How do you land in in Kansas outside of Joplin?
- 11:46I think it's by learning the cost of living everywhere and what quality of life
- 11:50looks like. And so we moved here 23 years ago when we wanted to start
- 11:54a family and own a home. And yeah, so we just had one requirement. well,
- 11:58two requirements. Number one, lower cost of living. And number two, we had to know
- 12:03one couple because I didn't want to start all over again. So we knew a
- 12:07couple that was out here. We built a house right next door to them and
- 12:11just started, and we've loved this community. Ever since. It's amazing. I'm sitting in my
- 12:16office that overlooks Main Street, Route Sixty Six, here. So if you've been a part
- 12:20of Leadership Joplin as I have been, you've been to the Bonnie and Clyde house
- 12:24and you've seen all of that history.
- 12:27Okay, this is cool. All right. So
- 12:30Yeah.
- 12:31you kinda get this whole like, Hey, I lived everywhere already. Let's
- 12:33Yes.
- 12:34just kinda settle down and like good school systems too? Like how does that do
- 12:37you
- 12:38no, not really. But there's great private schools to go to. And
- 12:41Gotcha.
- 12:42yeah, and also my husband stayed at home and homeschooled them younger. So and then
- 12:46high school they went off to prep school. So it's really great environment here. But
- 12:51you know, I travel ninety plus days a year. I just got back from kind
- 12:55of a little tour here from Chicago, New York, Amsterdam. was in London, back to
- 13:00New York, et cetera. So I'm I I'm on the road a lot. I take
- 13:05my family with me quite a bit. So while
- 13:08cool.
- 13:09we live here, we certainly aren't, I guess I wouldn't consider us to be trapped
- 13:13here. and I think some people feel like that. I really love it here. I
- 13:17think the Midwest is incredibly underrated and I love living in Kansas. We have an
- 13:22amazing community.
- 13:23Yeah, I I think you're absolutely right. 'Cause so many people say New York, LA,
- 13:26and then everything else is just Midwest. It just gets all looped together. Yeah.
- 13:30And you know what we say? We say keep flying over. They're like, you're the
- 13:33flyover states. I'm like, that sounds great. See ya. Yeah. So I love I love
- 13:36visiting everywhere.
- 13:37Yep. Yep. That's
- 13:43I like I said, we travel a lot. and you know, I I think it's
- 13:48important. but I also I just love like when I'm on that flight coming home,
- 13:53I just all of my blood pressure's down. It's just completely peaceful. I have no
- 13:58window coverings on my in my house because I have nobody who's behind me, beside
- 14:03me anywhere. and so just very, very peaceful. I feel very lucky.
- 14:08Very cool. Okay. Okay. one thing I wanted to ask as you were a kid,
- 14:11you're hustling, you're selling stuff. Do you ever have
- 14:14Yes.
- 14:15a family garage sale or yard sale?
- 14:18no, because we move pretty much every year. so that not really, I can't imagine.
- 14:22Now we we had a family cleanup and let's get this stuff packed again sale
- 14:26every year, in which case you
- 14:28Okay.
- 14:29just like just dumped things, jettisoned, and left. I don't know how my mom did
- 14:33it. I mean, she did it through multiple countries with five girls. I'm the fifth
- 14:37of five, five. so honestly, my mom should receive some trophy from all of this,
- 14:41is really what this comes down to.
- 14:43Yeah. Where's her award?
- 14:46Yeah, yeah, yeah. We we keep trying to pay it back to her. She's good.
- 14:50Okay, okay, good. Good. okay. Take me to the start of Little Bird. So it's
- 14:55been
- 14:56Yeah.
- 14:57a bit now. How do you make the decision? Presumably you've always had this entrepreneurial
- 14:59bug in you, obviously, since we've covered that. How do you make the official jump
- 15:03to say, All right, this is the thing that I'm doing and I'm gonna go
- 15:07crush it?
- 15:08Yeah, it's interesting because it's not what I was trained in for school. I was
- 15:12working, I put myself through school working in banks and was doing finance and just,
- 15:16I mean, it was a job that was a the kind of thing that paid
- 15:20the best for hourly things. and so I learned a lot of accounting, learned a
- 15:24lot of credit card processing. and then I eventually got landed a great job with
- 15:28yeah, out in California with a credit card processing company as like a high end
- 15:33like a private client manager. And I loved it, learned a lot about the the
- 15:37business. They let me move out to Kansas, keeping my job, which was very unusual.
- 15:41This is back 23 years ago. Very, very unusual. and so they let me do
- 15:45that and then they sold. And I I luckily had a some shares in it,
- 15:49and that was great, but they sold and I was without a job. And so
- 15:53the the banks that I was working for at the time. They kept asking me,
- 15:58like, where are you gonna go? What are you gonna do? Eventually, I set up
- 16:02my own credit card processing company. And so my first business that I owned was
- 16:06doing that service, which I still own today, still is running. I just don't I
- 16:10don't work on it really.
- 16:12Nice.
- 16:15it's called residual income, is what that is.
- 16:17Yeah.
- 16:18but so I had that, and what was happening was people are always asking to
- 16:22lower their fees for credit card processing. That's pretty normal. And I would always get
- 16:26in these conversations with people, why? Why are you doing this? Is like pennies on
- 16:30the dollar. Why are you having this conversation with me? Let's talk about how you
- 16:34can have more sales. Doesn't that make more sense? We could spend the exact same
- 16:38time talking and save five bucks or we could talk about something and you could
- 16:43have 5,000 more a month in in income. Like, why don't let's talk about how
- 16:47that works? Like, so so I'm kind of like, let's make this other conversation irrelevant.
- 16:51Let's figure out how you can make money. And I've always said this from the
- 16:55beginning. You know, people in marketing chase KPIs and they talk like they're so sophisticated.
- 16:59And I'm like, you know, the only KPI that matters is this. Do you feel
- 17:04like you are printing money in the back room? Like, do you feel like somehow
- 17:08you have some unfair advantage? Like it is just working. It's just, man, this is
- 17:12great. And I love it. It's gravy train, right? That's what we should be looking
- 17:16for all the time. Now every people are like, yeah, that's an ideal. Yes, it's
- 17:20an ideal. But quit chasing all kinds of other KPIs. Let's talk about how do
- 17:25we make more money. And that's not necessarily more revenue. It could be more profit.
- 17:29So those are interesting conversations. So I was having marketing conversations with people all over
- 17:33the place to where they said, Well, why don't you come in again and talk
- 17:37with us about more about marketing? And I'm like, I didn't even really know I
- 17:41was talking about marketing. I was just hustling, like I've always been. If this were
- 17:46my business, this is what I would do. I would, you know, you don't have
- 17:50enough people on Tuesday. Let's make a deal for Tuesday. Let's not discount anything. Let's
- 17:54become a more premium service. Let's charge more. Are we sure we charge in enough?
- 17:58Like these kinds of conversations and how people were campaigning for more sales. It just
- 18:02came so naturally to me, so much so that I had to start referring people
- 18:07to a girlfriend of mine who owned this company called Grow Marketing. At the end,
- 18:11where she said to me she was gonna leave town and she was like, Look,
- 18:15you sell this better than I do. Why don't you buy my leasehold improvements and
- 18:19just carry this company on? And I was like, well, yeah, I could do that.
- 18:23And my husband always knew every day that I came home talking to people about
- 18:28marketing, I was so much happier. I was like alive and just excited. And I
- 18:32thought this was going to be so cool for them. It was going to go
- 18:36great, but it was unpaid consulting. And that happens way too often. So basically I
- 18:40turned my unpaid consulting gig, I bought out her leasehold improvements in her building. And
- 18:44I just took it over. And from there I had a vision of what would
- 18:49become little bird marketing. I wanted a boutique firm, small and to and lean and
- 18:53really in that like customer delight, like that little bird, what that that comes from
- 18:57is about, you know, when you have great news, you start by saying a little
- 19:01birdie told me. And it so it's not
- 19:04That's a good point.
- 19:05just that you got good news though, it also means you're a part of some
- 19:09kind of flock because you heard about it. So it also means that you're in
- 19:14a privileged position, you're in a small circle and you're you you you hear things.
- 19:19And so I wanted that with my clients to feel like entrenched with their business
- 19:24and feel excited about it and to go to bed worried about them at night.
- 19:29Like I think there's something really lovely about that. and so actually, kind of sadly,
- 19:34in in 2011, and I'm sure some other Joplin history, we had F F five
- 19:39tornado. were some convergence of tornadoes on US history. And we lost about 35% of
- 19:44our town in about 22 minutes. And three weeks after that, I watched my stir
- 19:48studio burn to the ground. And I had a chance to rename it, to start
- 19:53over, to really put my own stamp on it and not have it be what
- 19:58it was before. And that was a great watershed moment for me. And so from
- 20:03then on, it was little bird marketing and this is a hundred percent what we
- 20:08were doing. So I brought people around me who could help.
- 20:12Turns out the little bird is a phoenix rising from the ashes. That's awesome.
- 20:15That's right. I love it, Jack. You see it. Yeah.
- 20:19This is so cool. Okay. So you get this started. do you have an ICP
- 20:23an ideal client when you start? You're just like, Hey, I I've been doing this
- 20:27free stuff. Do I do I go after the same clients now?
- 20:31Yeah, so our ICP is never changed actually. It is
- 20:34Really?
- 20:35we yeah, we call her C Suite Stacy. And
- 20:37Okay.
- 20:38she is either the owner who is has to be an owner operator, or she
- 20:42is high up enough, not necessarily an owner, not necessarily with equity, but she acts
- 20:47like it. Right. So she also goes to bed on Sunday night and she's up
- 20:52a bit because she's worried about things. Like she is concerned about the business. I
- 20:57wanted people who really know their numbers and know what is actually contributing to success.
- 21:02they may not know marketing, which is what is ideal for us. And so we
- 21:07can step in and help, but they have that that absolute commitment. And so oftentimes
- 21:12we found it was when it's the smaller business, it's the owner who's the owner
- 21:17operator. But as we got larger and larger clients, of course, it becomes the GM
- 21:22or the CEO or the, you know, these people are net not necessarily owners. you
- 21:27know, I'm working right now with a brand based out of the UK. I'm the
- 21:32fractional CMO of their US operations and they're over 250 million pounds, you know, a
- 21:37year. So in that case, my, you know, I answer to the CEO. but it
- 21:42has to be people like who I answer to who are just their diehards. They're
- 21:47ride or die for the company. and they also have to know their numbers. So
- 21:52if they know their numbers and that, that that's really C Suite Stacy, is what
- 21:57we're about. That hasn't changed. What changed was, you know, we when I first started
- 22:02out, I wanted every client to at least have a $1,000 a month retain marketing
- 22:07retainer. And I wanted them on contracts. And that was not being done in this
- 22:12area in any way, shape, or form. And now I just think about it as
- 22:17like, I I'm not saying I wouldn't work for a thousand a month. I'm just
- 22:22saying that just I, you know, I'm not sure what this project would be, but
- 22:27you know, that's that's a long time ago. and so obviously we have very large
- 22:32retainers, but in for the most part, we're not a chop shop, meaning like we
- 22:37we don't usually take on projects. We take on additional projects, but for existing clients.
- 22:42So we're definitely a retainer based company, one or two year retainers with us.
- 22:47Is there anything that you really overthought in the beginning? Because you have this very
- 22:51simple way to talk about business and marketing now. In the beginning, as you're kind
- 22:55of feeling your way into the new business, are you overthinking anything and that's what
- 22:59caused the simplicity? Or are you just like, no, let's go with the simple, this
- 23:03this just makes sense.
- 23:05I am just not an overthinker. I'm sure there's some people in my life who
- 23:07wish I were. I'm
- 23:08Man, this is
- 23:12I'm obviously a big risk taker, you know. And I I do think you need
- 23:16to have a marriage that will stomach that. Like you need to think as an
- 23:21entrepreneur, if you want to be scrappy, that's a great decision for yourself. But can
- 23:26your relationship sustain that? Is that okay? I've been fortunate enough to, you know. to
- 23:30have had my husband home for he he didn't work for 20 years, raised the
- 23:35kids, took care of everything on the backside, made my world possible. and not I
- 23:40just don't I don't know that a lot of people would do that in my
- 23:45same situation. You have to ha really know whether the heart and the desire you
- 23:49have and what you want to do in business is going to be okay within
- 23:54your family system. And I I've nearly lost the business, I think really honestly three
- 23:59times. Like absolute, this is it. Blow it up. you know, walk away. and you
- 24:04know, that's being the sole breadwinner for 20 years in your family. you know, that's
- 24:08a lot. My husband just went back to work this last year. and so, you
- 24:13know, we just don't have, you know, kiddos that need him every day. We have
- 24:18one left in the house. And so I do think that a lot of people
- 24:23talk about entrepreneurship and they really glorify it in our American, you know, Wild West.
- 24:27culture here. but I think you have to take a long hard look at the
- 24:32relationships and what toll it takes on your family and understand if that is really
- 24:37possible for you. It was absolutely possible for us because I'm a huge risk taker
- 24:42and my husband does not give a rip about money. So he's as we say,
- 24:46he doesn't eat much grass. You know, he's just, you know, roam the roam the
- 24:51property. And he loves what we've been able to make. And of course we've been
- 24:56very successful and so it's fun. We have so much fun with it. but it
- 25:01has had a lot of roller coasters. I re I just remember even after our
- 25:05fire, you know, it's not a story I tell a lot. I don't like it
- 25:10very much, but we could not find the password to our backed up off-site storage,
- 25:15our data storage. And for three days, we tried every single thing we could think
- 25:20of. And I was in the shower just getting ready to go in to work.
- 25:24in order to call all of my clients and let them know that I was
- 25:29having to close, I couldn't get to my files, and I would spend the next
- 25:34six months of my own money recreating what they had paid me for. And then
- 25:39I was out. And I was in that shower just bawling my eyes out. And
- 25:43my husband happened to plug a different thumb drive in, find the password, and literally
- 25:48our company was saved that day. And it it's hard for me sitting here today
- 25:53to remember just You know how many moments I had that I've made big mistakes.
- 25:58I've made $30,000 mistakes. I've made $100,000 mistakes. You know, and then we've had funny
- 26:02ones, like where, you know, we went to go order 220, you know, mints, mint,
- 26:07you know, tins for a company with all branded. It was very funny, Bob Ross,
- 26:12and it was like all toward their the a campaign they were doing, only to
- 26:17find out that somebody ordered 220 pallettes. Of these men. You know, we were able
- 26:21to stop that one. But mistakes happen all the time. And if you want to
- 26:26be scrappy, that's the reality, too, is that scrappy is also a bit messy and
- 26:31it's risky. And you have to, you know, be prepared that if you arm your
- 26:36team with that, they can also make big mistakes that you can also make. And
- 26:40so you can't put so much pressure on people. You know, those mistakes, you have
- 26:45to eat it. You're the owner. So You know, I think that's a roundabout way
- 26:50of saying, you know, you know, have I like what you know, have I always
- 26:54like had this entrepreneurial spirit? Yes, but I also am pretty aware of how it
- 26:59affects everybody around me.
- 27:01Okay. Okay. I mean, it's a pretty solid answer because it does impact everybody. I
- 27:05mean, I right now, as we record this, single, no kids or anything like that.
- 27:09But like even my friends would be like, hey, are you coming out tonight? I'll
- 27:13say no. And
- 27:14Mm-hmm.
- 27:15they say I work too hard, and that's probably true sometimes, but it impacts everybody.
- 27:19Yeah, yeah.
- 27:20what pulled you back in? So you almost lose the business in your words three
- 27:23times. How the heck do you actually get pulled back in? Because everybody's on the
- 27:27roller coaster. What what
- 27:28Yeah.
- 27:29has made you go from shit, this isn't gonna work to we're we're riding good
- 27:36now.
- 27:37Well, the most recent one was only about two years ago. So I can still
- 27:40feel the pain. and it's so interesting. It's like when you hit that rock bottom
- 27:44again, it's like, it's so crazy. Like right now we're having the the best year
- 27:48we've ever had. and yeah, how do I do it? Well, I would say at
- 27:52the end of the day, I always bet on me. I am a hustler. You
- 27:56say this, even I had a friend say that to me. And then she came
- 28:00back and apologized and she said, someone told me I shouldn't say that about you.
- 28:04That that's rude. That has a negative connotation. I was like, no, I wear that
- 28:07with a badge of honor. I'm great. Like
- 28:10I got an award for that.
- 28:12I everything I have is what I did here. This is like blood, sweat, and
- 28:16tears. And, you know, you know, I I I say that, and of course, I'm
- 28:20always talking against this like Lone Ranger mentality. I did this because my husband is
- 28:24a rock about it. And even what I mean by that a lot of times
- 28:29is also he just doesn't say anything. He just lets it ride. And he I
- 28:33remember him saying this is kind of an older one, maybe back right when my
- 28:37kids were little, maybe eight years ago, and we thought we had lost the whole
- 28:42thing. And he had been home with the kids for like at that point, maybe
- 28:46eight years. And he was like, They can't take that away from us. Like nothing,
- 28:50if if everything falls away now, I still was home with the kids for eight
- 28:55years. Like, Don't you understand, Priscilla? Like nobody can take our past away. Like we
- 28:59lived like that. You know, we we did it. And so that's when our experience.
- 29:03And then what's next? We just do it. And I'm like, okay, you have to
- 29:08have somebody who like talks you out of a tree like that. You know. and
- 29:12how do I do it? I mean, like I said, I'm I always bet on
- 29:16myself. And I don't expect anybody to come and rescue me. I expect myself to
- 29:21get myself out of the trouble. And so you get in and dig in harder
- 29:25and you get over a lot of feelings that you have. And as my husband
- 29:29says, those are just feelings. So and you read a lot of Ryan Holiday. That's
- 29:34very helpful. I'd
- 29:35There you go, that's beautifully said. Okay, yeah. Stoicism.
- 29:41say if anybody wants to be scrappy and wants to get out there, wants to
- 29:44work really hard at it, read the obstacle as the way. I think
- 29:48Yeah.
- 29:49that's a very and and any any any female, and I hate to put it
- 29:52this way, but I do think this is a little bit mm a I think
- 29:56it is very true. In my in my thirties, I read The Gifts of Imperfection.
- 30:01And if you are a female wanting to work in entrepreneur be scrappy, you gotta
- 30:05read that book. And well, I you know, it's like there's been a seminal book
- 30:09for me like every every decade of my life. And, you know, this last decade
- 30:14was Ryan Holiday's The Obstacle is the way. And I mean, it was just a
- 30:18game changer for me to be able to say it, you know, the stoicism, it's
- 30:22nothing new. But if you want to be scrappy and you want to get in
- 30:27it, you want to push hard and you want to hustle, you are gonna have
- 30:31to get over some feelings. And it does not mean don't feel them. It means
- 30:36feel them and really feel them. Like go to the depth of them, like cry
- 30:40your eyes out in that shower and then get up and decide what you're gonna
- 30:44do. Don't kind of try and bury it so that it just leaks out over
- 30:49everything. Just get it out and let's move on. And I think. For me, just
- 30:53to be very personal about it, I'm I'm I'm what they call a high eye.
- 30:57I'm a yellow, I like to have fun, I'm very social. And so when people
- 31:02don't like me, that is devastating to me. And as an entrepreneur, you know what,
- 31:06people are not gonna like you. And they, you know, as an employer, people are
- 31:10gonna actually hate you. So you have to really get over that and you know,
- 31:15be able to to compartmentalize in the most healthy way. And I think that's really
- 31:19good advice for someone trying to be scrappy.
- 31:22Feels very similar to what you and I are talking about about culture too, of
- 31:25during the workday, it is all in. We are a hundred percent in, a hundred
- 31:29percent we're doing this, we're doing it right, we're doing it fast. And then it's
- 31:32over. And then we're gonna pick it up tomorrow. But we're gonna turn off for
- 31:36a couple hours.
- 31:37Yep. Yeah. I mean, yesterday I was just so heads down. I was up this,
- 31:41you know, I've been traveling a lot of just absolutely buried in work and I
- 31:45had no meetings yesterday and my team knew it. Heads down. And I mean, I
- 31:50got through half of that stack and it was amazing, you know. But I expected
- 31:54of other people and I put in.
- 31:57I like that though. this is something that I've I've been talking with folks about
- 32:02recently. the entrepreneurial curse is I gotta be doing stuff. If I if I get
- 32:07through an entire backlog, I finish the full stack, cool. That means I get to
- 32:12get ahead on whatever the next stack is, right? Do you pride yourself in in
- 32:17always being busy, productively busy? Okay, good, good.
- 32:20no. I don't think the busy is a badge of honor to wear at all.
- 32:26Good. Agreed.
- 32:27my goal on the weekends is to completely forget that I own companies. So that's
- 32:31Love it.
- 32:32like super fun. But it doesn't happen at certain hours. It it it for an
- 32:35for an entrepreneur and how I work, I mean, I like on on fourth of
- 32:38July, I worked for three hours in the morning because it was something I really
- 32:41wanted to get done, and then we left and went to the boat. And I'm
- 32:45like, I don't have to. I also don't wear a badge of of honor either
- 32:48to saying, I quit work at five. Like I don't I just don't care. All
- 32:51of these narratives that everybody keeps putting up, just live your life. Do your thing.
- 32:55If it's important to you right then, I just say to my husband, hey, I
- 32:58gotta give it at least three hours this morning and then we can go. And
- 33:01he's like, sounds great. Now go get a book and whatever. You know, it's
- 33:05Yeah.
- 33:06just it we don't have to make a thing out of it. Nobody's more important,
- 33:10nobody's less important. Not this is the issue. If your identity is wrapped in that,
- 33:14then you will talk about it all the time. I'm so busy. Or I'm, or,
- 33:18you know, or I'm so good at, you know, cutting it off. It's like, I
- 33:22don't know. Sometimes I'm busy. Sometimes I'm good at cutting it off. You know, I
- 33:26I travel a lot for work. I'm in Amsterdam, you know, and a couple weeks
- 33:30ago. And I'm like, have the afternoon to my my whole everything I was setting
- 33:34up for the client. Booth looks good. This looks good. I had a meeting with
- 33:38a potential prospect, went to the, you know, had drinks with her, got all that
- 33:42done. I had the rest of the afternoon. I went and got a massage. So,
- 33:46Nice.
- 33:47you know, it's like, but what do I do right then? Now I could have
- 33:50felt in that moment, you know what, I really need to answer emails, but I
- 33:54don't do that because I fake need to answer emails. Either I need to or
- 33:58I don't. My staff knows I'm gone. It's up to me to decide in that
- 34:02moment. And I don't answer to anybody else. And I don't need that as a
- 34:06part of my identity. If I worked 10 hours a week, great. There's been the
- 34:10majority of this entrepreneur journey that I have that I work 70 hours a week.
- 34:14That is the majority. That is just true. You want to work this hard and
- 34:18build a multi-million dollar company? I don't know what else to tell you, but it's
- 34:22work. So if you think it's not going to be, just walk away now. but
- 34:25I do think you can, you know, find something that works for you. It's just
- 34:29most people shout at me that you have to have a routine. I am the
- 34:33anti-routine.
- 34:34Love it.
- 34:36I just can't do it. I it's not me, and I'm not interested in it,
- 34:40and I don't need to answer to anybody for it.
- 34:43You've got a successful business, they should be answering to you.
- 34:46Yeah. So now do I think other people need routines and I need to know
- 34:50when when things are happening? For sure. But that's also why we have good communication,
- 34:54good project management, you know. And I've I my team is remote and around the
- 34:58world. And so we work asynchronously. And, you know, it's you know, if they're gonna
- 35:02cheat on you, they're gonna cheat on you when they're in the other room, you
- 35:06know, and they're bluffing working. They're gonna do that there or they're gonna do that,
- 35:10you know, in Spain. I I don't I don't care where they're seated. If that's
- 35:14what's in a person, they are going to take advantage. And if it's not, then
- 35:18they they won't. And you know, the way we work, you know, I look at
- 35:22the data. I can see what's being done. And if I'm happy with their output,
- 35:26then they keep their job.
- 35:28There you go. Yeah. I'm a fan. I'm a big fan. All right, let me
- 35:30hit you with some lightning round, scrappy verse sophisticated questions.
- 35:32Okay. Okay.
- 35:35Have you ever had to play the credit card timing game where you wait till
- 35:39tomorrow to charge something? 'Cause that's next month's statement.
- 35:42my gosh. Anybody who has not, I don't even know what they were doing. Or
- 35:44it must be nice. It must be nice to have somebody, you
- 35:47Right.
- 35:48know. I I I had zero loans and zero I only had my credit card.
- 35:51I have never missed a payroll. And that is like to me, that is a
- 35:55badge of honor. Like
- 35:57yeah.
- 35:58that's my number one. but yeah, the cash flow game. my goodness. If you're not
- 36:01good at it, don't become an entrepreneur.
- 36:04'Cause it will blow up in your face, yes.
- 36:06Absolutely. And you know what, I came from working in banking, so I knew all
- 36:09the banking hacks.
- 36:10Okay, nice. do you ever have any like early clients you're like, easy money, this
- 36:16is gonna be super great that ended up losing you money?
- 36:21my God, so many. I
- 36:23Yeah.
- 36:24am like just trying to think of where to start with that one. yeah. I
- 36:26I I just off the cuff, I don't think I can think of a particular
- 36:30example, but I do remember a meeting with my with my staff, and and I've
- 36:34said this many times. So this has happened a lot of times. I always say
- 36:38the problem about the peeps at Little Bird Marketing is that we're really helpful. And
- 36:42the good or I'd say that the good news is we're helpful. The bad news
- 36:46is we're helpful. And what happens is clients would call in, not talking to me,
- 36:50talk with someone, say, well, I want blah, blah, blah, blah, blah. Well, my team
- 36:54would be like, okay, I'll help you with that and go start on it. And
- 36:58I'm like, well, who's gonna pay for that?
- 37:01Right.
- 37:02You know, and it's like having new people that somehow are bypassing the system and
- 37:06are helping the client, doing what the client asked. But then when I realized six
- 37:11months later, I'm like, but we've been doing it, who like, where where's the billing
- 37:16for that?
- 37:17Where's the scope creep? Yeah.
- 37:18Right. Where so absolutely well, they're our client. Well, that what wait, what you think
- 37:21they are our client means is not what I think they are our client. The
- 37:25the
- 37:26Yeah.
- 37:27contract is right on the board. Smack like make two clicks and you will see
- 37:31their contract. Is what they just asked you to do included in that contract? If
- 37:35not, the answer is I'm happy to do that for you. Let's get a quote.
- 37:39So the the answer is always I'm happy to do it for you, of course.
- 37:44But, you know, I think those are some of the biggest, biggest things that blow
- 37:48up in my face and have, you know, I think keep keeping if you want
- 37:52a lean team and people are, you know, are have authority to do things and
- 37:56start projects, then that means they also need to truly understand, you know, how we
- 38:01actually make money.
- 38:02Yep. A hundred percent. I like it. I like it. have you ever done something
- 38:06where you're not saying, we've done this a hundred times. You're saying like, like we
- 38:10could totally do that, super confident, but you've never actually done it?
- 38:14I I don't think I've said straight out, I've done that and then do
- 38:18Right.
- 38:19it. I just say, yeah, that sounds great. We can do that. We did something
- 38:22very similar and blah, blah, blah. I certainly would couch it a lot. I would
- 38:26never come out and say either I did it when I haven't, and I would
- 38:30never, ever come out and say, I haven't done that before. I I don't, I
- 38:34don't think I would. I don't know what that that is important only to me.
- 38:39Yeah.
- 38:40I just say that's interesting. Like, okay, I could see it work like this. I
- 38:42could see it white work like this, you know, and I'll just stack it up.
- 38:45I think a lot of times we answer people's questions with issues that we have
- 38:49and not issues they have, you know. So don't answer the question that's not being
- 38:52asked. I mean, if they ask me straight up, have you done this before? Then
- 38:55yeah, the answer is gonna be no. But I'm not gonna answer it for them
- 38:59if they didn't ask me straight up. No, no, I see this
- 39:02Right. I'm not gonna volunteer that information that could make me look bad.
- 39:05all the time. Like I remember I had a CRO that worked with me. And
- 39:08we would be on a pitch that and one of the things when she introduced
- 39:11herself was like, Yeah, so I started here three months ago. I'm like, why would
- 39:14you say that? Like nobody asked how long you've been here. And and to be
- 39:18Loss of credibility.
- 39:19perfectly honest, she had a cr incredible track record. But why answer a question that
- 39:24could have negative, you know, connotations when nobody asked it? They're gonna make the assumption
- 39:29you've been here forever and you know everything. So let's just go with that.
- 39:34Yeah. Right, exactly, exactly. All right, take me inside the office real quick. how many
- 39:39monitors are on the desk?
- 39:41No, one only. It's just that I have one monitor one monitor that's here in
- 39:46this office. And then I have my home office, the exact same monitor. but I
- 39:51I but I don't work from a laptop unless I'm traveling. And so I have
- 39:56three computers that I work from. So I have to have my my tech that's
- 40:01synced perfectly, all my tabs, all my just e everything that's organized across those. And
- 40:06then I'm a fractional CMO, as I mentioned, for two actually companies, but one of
- 40:11them. right here I have their computer because that's all completely on on different data
- 40:16privacy and et cetera. So, you know, I I'm only one one screen at a
- 40:21time.
- 40:22Okay. What's the most unique thing in your office that we can see in the
- 40:27background here?
- 40:28Mmm, what's the most unique thing?
- 40:31Yeah, someone's got a story in there, I'm sure.
- 40:33yeah, there's all kinds of stories. This is super fun. This is a hand drawing
- 40:37of me. don't think I can pick it up. well, this one's really fun. these
- 40:41are all all these things are important to me. But this is a little bird
- 40:45that one of my employees made for me, crocheted for me. And
- 40:49Whoa.
- 40:50so I thought that was really cool. I loved it. It was just like to
- 40:52me, very clever. She was a great creative, you know, a graphic designer and she
- 40:56just did fun things like this. And that was one of the gifts she gave
- 40:59me. I thought that was very
- 41:01How cool. Okay. That's great.
- 41:03When anybody comes to work with us for us, they also get to choose out
- 41:06of one of the birds, like we put set a bird representative to them on
- 41:10their desk. So that's my bird
- 41:12Okay.
- 41:13represent and I'm one of the peeps and I'm a part of this walk.
- 41:16Nice. Okay. Those are very nice. Very wholesome things. Okay.
- 41:18Yeah.
- 41:20I like it. all right. Super quick here. take me inside the inbox. How many
- 41:26emails unread is too many?
- 41:29Okay, well, every day I start with this, which
- 41:31Okay.
- 41:32is how many Trello emails do I have? How many inbox emails do I have?
- 41:35How many pass due cards? How many are on the client? How many are on
- 41:39me? And how many are coming due this week? That's how I start every day.
- 41:42And then I end the day with what's the recap of that? and then I
- 41:46don't have a to do list on it here. This is a done list so
- 41:49that I have a record
- 41:51It's a to done.
- 41:52of what I got done today. That's a much better way to approach things. Of
- 41:56course, I have a to-do list in like I have a master one and then
- 42:00I have it, but it's not something I look at every day. And then of
- 42:04course I have a project management. So obviously I'm in Trello and I can see
- 42:08exactly what's coming due for me. But I think it's really important I have a
- 42:13this is a done list every day. and I really try and think about what's
- 42:17what's my priority. And I think as a, you know, as the owner, as the
- 42:21as the the head of the company, there may be only two things I have
- 42:25to get done today. But I have to be very clear when I come in
- 42:29in the morning. Otherwise, my day will be gone. Somebody will pull me in this.
- 42:34I mean, I've I get six of six podcast episodes out every month. I'm traveling,
- 42:38you know, I'm I am a part of the team. I'm the only person who
- 42:42sells on our team. I have, you know, sequences to put in it. I will
- 42:46get completely pulled away from what needs to happen to move the company forward. And
- 42:50I always felt like, With at one point I had three companies that were open
- 42:55and I always left the office saying I only had to do one thing to
- 42:59move the ball forward with each company every day. Other than that, that was gonna
- 43:03be a bonus. And if I if those things were stacking up too much, that
- 43:07probably means I need somebody else on the team. and I need a little bit
- 43:11more help so that I can make sure I am looking at the overall health
- 43:16and the overall strategy and revenue picture for the company.
- 43:19Well, I'm gonna rework my entire business from this conversation. Priscilla McKinney, a hundred percent
- 43:24scrappy, but with some really sophisticated systems and they get the job done.
- 43:29Right.
- 43:31I love it. Thank you so much for coming on. What do you want the
- 43:34folks out there to know? Anything you want to promote?
- 43:36yes, I'd like to say that, you know, podcasts are a labor of love. So
- 43:40thanks for having me on, Jack. But if you listen to this podcast of his,
- 43:44can you just go give him a review somewhere? Can you go tell a friend
- 43:49about it? Can you post about it? If you got any nugget from me, he
- 43:53tracked me down, wanted you know, wanted to talk with me, wanted to get some
- 43:58value for his audience. And I just have to say, I mean, I know how
- 44:02hard it is to be scrappy like this. And somebody doing you one small favor
- 44:07and You know, sharing a podcast episode with a friend can be all it takes
- 44:11to move that ball forward each day. So of course, I have my podcast, littlebirdmarketing.com
- 44:15forward slash resources. I have all kinds of freebies out there. If you don't know
- 44:20who your persona, your C suite Stacy is, then go out there and figure that
- 44:24out. And then you can follow me on Ponderings from the Perch, my little bird
- 44:29marketing company podcast. And also I have Digital Transformation Success, which is a more business-oriented
- 44:33AI data podcast. But Please go give Jack some love today.
- 44:37I appreciate it a lot. And I I I get a lot of like jokes
- 44:40of like, I lean into the pineapple a lot. Yeah, outdo me with the peeps
- 44:44and the little birds and the from the perch. I love it.
- 44:47Yes, yes. Well we we do try and stay on brand.
- 44:50You got it. You got it. Everybody, Priscilla McKinney, go check her out. Go follow
- 44:56her. Go take the freebies online. Go do it. She's awesome. You got it. She's
- 45:02a must follow. Thank you so much again for coming on and stay data driven,
- 45:08everybody.