Latest / Dealer Talk With Jen Suzuki
Your Dealership's Newest Employee Is AI. Who's the Manager?
Your dealership's AI is answering calls, scheduling service appointments, sending texts, and speaking with hundreds, sometimes thousands of customers.
But who's actually managing it?
In this solo episode of Dealer Talk with Jen Suzuki, Jen tackles an emerging leadership challenge inside automotive dealerships: We're rapidly deploying customer-facing AI, but are we giving it the same attention, coaching, and accountability we'd expect from a human employee?
Jen shares real situations she's witnessed inside dealerships, including customers arriving and asking for an employee by name only to…
The skinny
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