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DEWA urges customers to take precautions to avoid power disruptions during rainy season · DEWA Podcasts

• 0:00
  Welcome to Dubai Connected, your two -minute
• 0:02
  brief on city living. As welcome as the rain
• 0:06
  is, it brings, you know, a pretty crucial task,
• 0:09
  making sure our electrical systems are safe.
• 0:12
  And Diwa's latest campaign is focused on, well,
• 0:16
  exactly that. Right. It's all part of their effort
• 0:19
  to uphold the highest standards of service reliability
• 0:22
  and efficiency, while also, and this is key,
• 0:26
  enhancing customer safety and preparedness during
• 0:29
  these... changing weather conditions. So the
• 0:33
  whole goal is to prevent issues from like water
• 0:36
  seeping into electrical wiring or panels. Right.
• 0:39
  And their number one recommendation is to be
• 0:42
  proactive, not reactive. And that starts with
• 0:45
  professional help. Exactly. DUA really highlighted
• 0:48
  the importance of hiring certified electrical
• 0:51
  technicians, you know, to carry out regular maintenance
• 0:54
  and those preventative inspections. Wow. And
• 0:57
  they'll make sure all the external connections
• 0:59
  are properly insulated. And they also provide
• 1:01
  a really clear checklist for residents. Oh, nice.
• 1:04
  Yeah. Their recommendations include things like...
• 1:06
  tightly sealing electrical panels, replacing
• 1:09
  any broken meter glass, and closing any openings
• 1:13
  in rooftop electrical conduits to stop water
• 1:16
  getting in, and inspecting your earthing cables,
• 1:19
  all to ensure a safe, continuous power supply.
• 1:22
  Okay, but what if the power cuts out anyway?
• 1:25
  Discard all that. Yeah. Diwa actually has a really
• 1:27
  smart solution for this. They're urging customers
• 1:30
  to use their smart response service. It's on
• 1:32
  the Diwa smart app or their website. And that
• 1:35
  helps you identify the cause of any outage. Wow.
• 1:38
  So this tool basically tells you the next step.
• 1:41
  So if the issue is internal, you should get in
• 1:43
  touch with your buildings maintenance or an authorized
• 1:47
  technician to fix the fault. Right. But... If
• 1:51
  the problem is external, something on DEWA's
• 1:54
  network, then you call the emergency number 911.
• 1:57
  It's such a clear, simple system. Yeah. And for
• 2:00
  more tips, they say everyone should follow their
• 2:02
  official social media accounts. Good idea. And
• 2:04
  all the full details are at dewa .gov .ae slash
• 2:07
  rain. So that's your safety brief for the rainy
• 2:11
  season. Now here's a question we'd like you to
• 2:14
  think about. When was the last time a certified
• 2:16
  technician inspected your home's weather readiness?