The Hard Part of Voice AI Is Not the Voice
Voice AI is moving from simple call routing into work that used to require trained human agents. The harder question is what happens when those conversations involve lending, collections, servicing, compliance, and real customer risk.
In this episode of The Tech Trek, Amir Bormand speaks with Joshua March, founder and CEO of Veritus, about building AI voice agents for regulated financial services. Joshua shares why consumer lending is a demanding test case for voice AI, what makes regulated conversations different, and why the next version of the contact center may be built with much smaller…
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