Latest / Omni Talk Retail / Home Depot CIO On New Google AI Partnership & Why She's Not Waiting On Agentic Commerce | NRF 2026
Transcript
- 0:00Hello,
- 0:00everyone.
- 0:01Welcome
- 0:01back.
- 0:01This
- 0:01is
- 0:02amitalk
- 0:02Retail.
- 0:02I'm
- 0:03Anne
- 0:03Mazinga.
- 0:03And
- 0:03I'm
- 0:04Chris
- 0:04Walton.
- 0:04And
- 0:04we
- 0:04are
- 0:05coming
- 0:05to
- 0:05you
- 0:05from
- 0:06NRF
- 0:062026
- 0:07from
- 0:07the
- 0:07Fusion
- 0:08booth,
- 0:09number
- 0:094921.
- 0:11We
- 0:11have
- 0:11an
- 0:11exceptional
- 0:12guest
- 0:13once
- 0:13again.
- 0:14We
- 0:14have
- 0:14for
- 0:14the
- 0:15first
- 0:15time
- 0:15now.
- 0:15Yes,
- 0:16first
- 0:16time.
- 0:16Joining
- 0:17us,
- 0:17thank
- 0:17you
- 0:17so
- 0:17much.
- 0:17We
- 0:18have
- 0:18Angie
- 0:18Brown,
- 0:19the
- 0:19Chief
- 0:20Information
- 0:20Officer
- 0:21at
- 0:21Home
- 0:21Depot.
- 0:22Angie,
- 0:22thank
- 0:22you
- 0:23so
- 0:23much.
- 0:23It's
- 0:24great
- 0:24to
- 0:24be
- 0:24here.
- 0:25Thank
- 0:25you
- 0:25for
- 0:25the
- 0:25invitation.
- 0:26I
- 0:26mean,
- 0:26you
- 0:27been
- 0:27doing
- 0:27so
- 0:28many
- 0:28things
- 0:28today.
- 0:28You
- 0:29have
- 0:29announcements,
- 0:30you
- 0:30have
- 0:30been
- 0:30on
- 0:30stage,
- 0:31you've
- 0:31done
- 0:31everything.
- 0:32So
- 0:32we
- 0:32really
- 0:33appreciate
- 0:33you
- 0:33taking
- 0:34the
- 0:34time
- 0:34to
- 0:34meet
- 0:34our
- 0:35audience
- 0:35at
- 0:35home.
- 0:35Absolutely.
- 0:36So
- 0:37like
- 0:37Ann
- 0:37said,
- 0:37this
- 0:37is
- 0:37the
- 0:37first
- 0:38time
- 0:38on
- 0:38the
- 0:38show.
- 0:38So
- 0:39again,
- 0:39thank
- 0:39you
- 0:39for
- 0:39that.
- 0:40For
- 0:40me
- 0:40too.
- 0:40And
- 0:41so
- 0:41I'm
- 0:41question,
- 0:42just
- 0:42want
- 0:42to
- 0:43start
- 0:43off
- 0:43by,
- 0:43you
- 0:43know,
- 0:43asking
- 0:44you
- 0:44tell
- 0:44us
- 0:44about
- 0:45your
- 0:45background
- 0:45and
- 0:45tell
- 0:46us
- 0:46about
- 0:46your
- 0:46role
- 0:46too.
- 0:46Like,
- 0:47I'm
- 0:47curious,
- 0:47how
- 0:47does,
- 0:47how
- 0:48does
- 0:48Home
- 0:48Depot
- 0:48think
- 0:48about
- 0:49the
- 0:49role
- 0:49of
- 0:49a
- 0:49cio?
- 0:50Yeah,
- 0:50absolutely.
- 0:51So
- 0:51my
- 0:51background,
- 0:52I'm
- 0:52a
- 0:52little
- 0:52bit
- 0:53of
- 0:53an
- 0:53anomaly
- 0:54in
- 0:54that
- 0:54I've
- 0:54spent
- 0:54my
- 0:55entire
- 0:55technical
- 0:56career
- 0:56with
- 0:56one
- 0:57location
- 0:57at
- 0:58Home
- 0:58Depot.
- 0:58Really?
- 0:59Yes.
- 0:59Wow.
- 0:59Needle
- 1:00and
- 1:00a
- 1:00stack
- 1:00of
- 1:00needles.
- 1:01I
- 1:01came
- 1:02in
- 1:02my,
- 1:03my
- 1:03running
- 1:03joke
- 1:04two
- 1:04weeks
- 1:04out
- 1:04of
- 1:04college
- 1:05as
- 1:05an
- 1:05entry
- 1:06level
- 1:06developer,
- 1:07lowest
- 1:07of
- 1:07the
- 1:08low,
- 1:08and
- 1:08then
- 1:08have
- 1:09built
- 1:09my
- 1:09career
- 1:09over
- 1:0927
- 1:10years
- 1:10there
- 1:10with
- 1:11that
- 1:11company.
- 1:11So
- 1:12it's
- 1:12been
- 1:12an
- 1:13absolutely
- 1:13fabulous
- 1:14ride
- 1:15with
- 1:15the
- 1:16organization.
- 1:16And
- 1:16you
- 1:16can
- 1:17imagine
- 1:17during
- 1:17that
- 1:17time
- 1:18things
- 1:18have
- 1:18changed
- 1:19a
- 1:19lot.
- 1:20So
- 1:21all
- 1:22in
- 1:22technology
- 1:23a
- 1:23few
- 1:23times.
- 1:23Wow.
- 1:23Yeah.
- 1:24Yes,
- 1:24yes,
- 1:24yes.
- 1:24So
- 1:25when
- 1:25we
- 1:25talk
- 1:25about
- 1:27the
- 1:27difference
- 1:27that
- 1:27mobile
- 1:28has
- 1:28made
- 1:28or
- 1:28the
- 1:29difference
- 1:29that
- 1:29Ecom
- 1:29has
- 1:30made
- 1:30and
- 1:30now
- 1:30the
- 1:30difference
- 1:31that
- 1:31AI
- 1:31has
- 1:31made,
- 1:32I
- 1:32have
- 1:33witnessed
- 1:33all
- 1:33those
- 1:33journeys.
- 1:35But
- 1:36all
- 1:36that
- 1:36being
- 1:36said,
- 1:37as
- 1:38far
- 1:38as
- 1:39my
- 1:39role
- 1:39now,
- 1:39I
- 1:40stepped
- 1:40into
- 1:40the
- 1:40CIO
- 1:41role
- 1:41at
- 1:41the
- 1:42end
- 1:42of
- 1:42May,
- 1:43which
- 1:44has
- 1:44been
- 1:44super
- 1:44exciting.
- 1:47Congratulations.
- 1:48Thank
- 1:48you
- 1:48very
- 1:48much.
- 1:49That's
- 1:49a
- 1:49major
- 1:50accomplishment.
- 1:51And
- 1:51Home
- 1:51Depot,
- 1:52so
- 1:52lucky
- 1:52to
- 1:52have.
- 1:53You
- 1:53from
- 1:54your
- 1:54very
- 1:54start
- 1:55and
- 1:55now
- 1:55in
- 1:55one
- 1:56of
- 1:56the
- 1:56biggest
- 1:56roles.
- 1:57I'd
- 1:58love
- 1:58to
- 1:58know,
- 1:59looking
- 1:59back,
- 2:00since
- 2:00you
- 2:01started
- 2:01as
- 2:01CIO
- 2:02in
- 2:02May
- 2:03and
- 2:03just
- 2:04in
- 2:042025
- 2:04in
- 2:05general,
- 2:06what
- 2:06were
- 2:06you
- 2:07really
- 2:07proud
- 2:07of
- 2:07that
- 2:07you
- 2:08did
- 2:08at
- 2:08Home
- 2:08Depot
- 2:09and
- 2:09that
- 2:09your
- 2:09team.
- 2:09Did
- 2:10this
- 2:10past
- 2:10year,
- 2:11it's
- 2:11definitely
- 2:12been
- 2:12a
- 2:12year
- 2:12of
- 2:13change.
- 2:14And
- 2:14so
- 2:14you
- 2:14think
- 2:15about
- 2:15stepping
- 2:15in,
- 2:16in
- 2:16this
- 2:16moment
- 2:17for
- 2:17the
- 2:17team,
- 2:17it's
- 2:18been
- 2:18a
- 2:18change
- 2:18in
- 2:18leadership
- 2:19for
- 2:19all
- 2:20of
- 2:20us.
- 2:20It's
- 2:20been
- 2:20a
- 2:21change
- 2:21in
- 2:21technology,
- 2:22how
- 2:22we
- 2:22build
- 2:23going
- 2:24forward.
- 2:25So
- 2:25I
- 2:25think,
- 2:26you
- 2:26know,
- 2:26definitely
- 2:27that
- 2:27beginner's
- 2:28mindset
- 2:28from
- 2:28the
- 2:28team
- 2:29the
- 2:29excitement
- 2:30around
- 2:30everything
- 2:31that's
- 2:31continuing
- 2:32to
- 2:32evolve,
- 2:32how
- 2:33we
- 2:33can
- 2:33use
- 2:34the
- 2:34new
- 2:34technologies
- 2:35that
- 2:35are
- 2:35coming
- 2:36onto
- 2:36market.
- 2:37There's
- 2:37been
- 2:37a
- 2:37tremendous
- 2:38amount
- 2:38of
- 2:38agility
- 2:39demonstrated
- 2:40and
- 2:40those
- 2:41are
- 2:41just
- 2:41some
- 2:41of
- 2:41the
- 2:42things
- 2:42that
- 2:42from
- 2:42a
- 2:43team
- 2:43dynamics
- 2:43perspective,
- 2:44I'm
- 2:45so
- 2:45thankful
- 2:45and
- 2:46excited
- 2:46about
- 2:46and
- 2:46just
- 2:47want
- 2:47to
- 2:47commend
- 2:47the
- 2:47organization
- 2:48on.
- 2:49Yeah.
- 2:50And
- 2:50how
- 2:50do
- 2:50you
- 2:50think
- 2:51about,
- 2:51you
- 2:51know,
- 2:51with.
- 2:51When
- 2:52looking
- 2:52back
- 2:52at
- 2:52all
- 2:53of
- 2:53the
- 2:53change
- 2:53that
- 2:53you
- 2:53saw
- 2:54in
- 2:542025,
- 2:54how
- 2:55does
- 2:55that
- 2:55kind
- 2:55of
- 2:56create
- 2:56priorities
- 2:57for
- 2:57you
- 2:58and
- 2:58the
- 2:58organization
- 2:59in
- 2:592026
- 3:00when
- 3:00it
- 3:00comes
- 3:00to
- 3:01technology
- 3:01and
- 3:02your
- 3:02approach
- 3:02there?
- 3:03Absolutely.
- 3:03So
- 3:04one
- 3:04of
- 3:04the
- 3:04priorities
- 3:05that
- 3:05we've
- 3:05had
- 3:06is
- 3:06being
- 3:07more
- 3:07nimble
- 3:07in
- 3:08our
- 3:08priorities
- 3:09because
- 3:09it
- 3:09is,
- 3:10I
- 3:10mean,
- 3:10very
- 3:10much
- 3:11a
- 3:11changing
- 3:11landscape
- 3:12and
- 3:12we've
- 3:13got.
- 3:13To
- 3:13get
- 3:13five
- 3:13year
- 3:14plans
- 3:14don't
- 3:14work
- 3:14anymore.
- 3:15Yeah,
- 3:15very
- 3:15comfortable
- 3:16with
- 3:16continuing
- 3:17to
- 3:18modify
- 3:18what
- 3:19our
- 3:19priorities
- 3:19are.
- 3:20You
- 3:20know,
- 3:20if
- 3:21you
- 3:21think
- 3:21about
- 3:21anything
- 3:22from
- 3:22like
- 3:23how
- 3:23we
- 3:23write
- 3:23code
- 3:24and
- 3:24how
- 3:24we
- 3:24develop,
- 3:25that
- 3:25entire
- 3:26life
- 3:26cycle
- 3:27is
- 3:27continuing
- 3:27to
- 3:27shift
- 3:28and
- 3:28we
- 3:28have
- 3:28a
- 3:28tremendous
- 3:29amount
- 3:29of
- 3:29priority
- 3:29on
- 3:30that
- 3:30and
- 3:30we
- 3:31can
- 3:31solve
- 3:31problems
- 3:32that
- 3:32we
- 3:32haven't
- 3:33been
- 3:33able
- 3:33to
- 3:33solve
- 3:34historically.
- 3:35Whether
- 3:35it
- 3:35be
- 3:35things
- 3:36like,
- 3:37yeah,
- 3:38absolutely.
- 3:38You
- 3:38think
- 3:39about
- 3:39our
- 3:39pro
- 3:40customer
- 3:40and
- 3:41bringing
- 3:41together
- 3:41like
- 3:42a
- 3:42digital
- 3:42project
- 3:43list
- 3:44for
- 3:44them
- 3:44with,
- 3:45you
- 3:45know,
- 3:45the
- 3:45generative
- 3:46tools
- 3:46that
- 3:46are
- 3:46on
- 3:46the
- 3:46market
- 3:47now.
- 3:47That's
- 3:47been
- 3:47a
- 3:48really
- 3:48neat
- 3:48opportunity
- 3:49to
- 3:49lean
- 3:49into
- 3:49that
- 3:50like
- 3:50on
- 3:50our
- 3:50B2B
- 3:51website.
- 3:52Similarly,
- 3:53we're
- 3:53able
- 3:53to
- 3:53do
- 3:54things
- 3:54from
- 3:54a
- 3:54delivery
- 3:55routing
- 3:55perspective
- 3:56that
- 3:56we
- 3:56didn't
- 3:57have
- 3:57the
- 3:57ability
- 3:58to
- 3:58do
- 3:59previously.
- 4:00So
- 4:01there's
- 4:01just,
- 4:01you
- 4:02know,
- 4:02our
- 4:02core
- 4:03Home
- 4:03Depot
- 4:04focus
- 4:04is,
- 4:05you
- 4:05know,
- 4:05protecting
- 4:06the
- 4:06core,
- 4:06taking
- 4:07care
- 4:07of
- 4:07our
- 4:07customers,
- 4:08continuing
- 4:09to
- 4:09lean
- 4:09into
- 4:09pro
- 4:10and
- 4:10interconnected.
- 4:12And
- 4:12we're
- 4:12using
- 4:12AI
- 4:13across
- 4:14all
- 4:14of
- 4:14those
- 4:14to
- 4:15bring
- 4:15these
- 4:15journeys
- 4:15to
- 4:16life.
- 4:16That's
- 4:16really
- 4:16interesting.
- 4:17Yeah,
- 4:17I
- 4:17never
- 4:17thought
- 4:17about
- 4:17that.
- 4:17AI
- 4:18helps
- 4:18you
- 4:18get
- 4:18to
- 4:18the
- 4:18projects
- 4:19that
- 4:19you
- 4:19couldn't
- 4:19get
- 4:19to
- 4:19before.
- 4:20That's
- 4:21really
- 4:21insightful.
- 4:21It
- 4:21helps
- 4:21solve
- 4:22problems.
- 4:22Yes.
- 4:23That
- 4:23would
- 4:23have
- 4:24either
- 4:24taken
- 4:25a
- 4:25lot
- 4:25longer
- 4:25or
- 4:26been
- 4:26a
- 4:26lot
- 4:26more
- 4:26difficult
- 4:27to
- 4:27solve.
- 4:27Right,
- 4:28right,
- 4:28right.
- 4:28And
- 4:29so
- 4:29to
- 4:29that
- 4:29point,
- 4:29you
- 4:29also
- 4:30just
- 4:30made
- 4:30a
- 4:30big
- 4:30announcement
- 4:31this
- 4:31morning
- 4:32to
- 4:32that
- 4:32end.
- 4:32So
- 4:33tell
- 4:33us
- 4:33about
- 4:33it.
- 4:33Yeah,
- 4:34absolutely.
- 4:35So
- 4:35we've
- 4:36been
- 4:36partners
- 4:36with
- 4:36Google
- 4:37for
- 4:37some
- 4:37time,
- 4:37but
- 4:38we're
- 4:38really
- 4:38excited
- 4:38today
- 4:39to
- 4:40announce
- 4:40a
- 4:40broader
- 4:41relationship
- 4:42with
- 4:42some
- 4:42of
- 4:44the
- 4:44new
- 4:44tools
- 4:44that
- 4:45are
- 4:45coming
- 4:45onto
- 4:45the
- 4:45market.
- 4:46It's
- 4:46really
- 4:46exciting
- 4:47to
- 4:47talk
- 4:48about,
- 4:48like
- 4:48how
- 4:48we've
- 4:48been
- 4:49collectively
- 4:49bringing
- 4:50those
- 4:50to
- 4:50life.
- 4:52We
- 4:52have
- 4:52rolled
- 4:52out
- 4:53Gemini
- 4:54to
- 4:54our
- 4:55workforce,
- 4:55to
- 4:56a
- 4:57significant
- 4:57portion
- 4:58of
- 4:58our
- 4:59workforce,
- 4:59and
- 5:00we're
- 5:00excited
- 5:00about
- 5:00that.
- 5:01But
- 5:02in
- 5:02addition
- 5:02to
- 5:02that,
- 5:03we've
- 5:03Been
- 5:03leveraging
- 5:04some
- 5:04of
- 5:05the
- 5:06tool
- 5:06sets
- 5:06that
- 5:07they've
- 5:07brought
- 5:07to
- 5:07life
- 5:08to
- 5:08continue
- 5:08to
- 5:08lean
- 5:09into,
- 5:09like
- 5:09our
- 5:09call
- 5:10center
- 5:10experience.
- 5:11You
- 5:12know,
- 5:12maybe
- 5:12on
- 5:13the
- 5:13surface,
- 5:13like
- 5:14people
- 5:14think
- 5:14about
- 5:14call
- 5:14centers.
- 5:15And
- 5:15yes,
- 5:15people
- 5:16have
- 5:16been
- 5:16working
- 5:16in
- 5:16call
- 5:16centers
- 5:17for
- 5:17a
- 5:17while.
- 5:18For
- 5:18us,
- 5:19we're
- 5:19also
- 5:19now
- 5:19bringing
- 5:20that
- 5:20to
- 5:20our
- 5:20store.
- 5:21And
- 5:21so
- 5:21when
- 5:21you
- 5:21call
- 5:22our
- 5:22store,
- 5:22how,
- 5:23you
- 5:23know,
- 5:23they've
- 5:23been
- 5:24helping
- 5:24us
- 5:24with
- 5:24that,
- 5:24how
- 5:25does
- 5:25that
- 5:25experience
- 5:26continue
- 5:26to
- 5:26evolve?
- 5:28Similarly,
- 5:29we
- 5:29are
- 5:30working
- 5:30with,
- 5:30like,
- 5:31routing
- 5:31intelligence.
- 5:32If
- 5:32you
- 5:33think
- 5:33about
- 5:33when
- 5:33we
- 5:33go
- 5:34to
- 5:34deliver
- 5:34a
- 5:34product,
- 5:35how
- 5:35do
- 5:35we
- 5:35better
- 5:36know
- 5:36if
- 5:36there's
- 5:37a
- 5:37gate
- 5:37to
- 5:37deal
- 5:38with
- 5:38or,
- 5:38you
- 5:39know,
- 5:39a
- 5:39narrow
- 5:39road
- 5:40or
- 5:40something
- 5:40of
- 5:40that
- 5:41nature
- 5:41to
- 5:41where.
- 5:41Where
- 5:42we
- 5:42have
- 5:42a
- 5:42higher
- 5:44likelihood
- 5:44of
- 5:44success
- 5:45on
- 5:45that
- 5:45delivery?
- 5:46That's
- 5:46an
- 5:47area
- 5:47that
- 5:47they're
- 5:47helping
- 5:48us
- 5:48with.
- 5:49So
- 5:49there's
- 5:49probably
- 5:50like
- 5:50three
- 5:50or
- 5:50four
- 5:51different
- 5:51use
- 5:51cases
- 5:52that
- 5:52are
- 5:52highlighted
- 5:53in
- 5:53that
- 5:53announcement.
- 5:54Magic
- 5:54Apron
- 5:55is
- 5:55one
- 5:55that
- 5:55we're
- 5:56very
- 5:57excited
- 5:57about.
- 5:58It's
- 5:58been
- 5:59on
- 5:59our
- 5:59site
- 5:59for
- 5:59a
- 6:00while,
- 6:00but
- 6:00now
- 6:00with
- 6:01the
- 6:01latest
- 6:01technology,
- 6:01we're
- 6:02continuing
- 6:02to
- 6:03evolve
- 6:03that,
- 6:03and
- 6:04we're
- 6:04even
- 6:04now
- 6:04bringing
- 6:05it
- 6:05into
- 6:05store
- 6:06with
- 6:06their
- 6:06partnership.
- 6:07And
- 6:07so,
- 6:07you
- 6:08know,
- 6:08we're
- 6:08piloting
- 6:09in
- 6:09a
- 6:09few
- 6:09stores.
- 6:09Stores
- 6:10what,
- 6:11you
- 6:11know,
- 6:11a
- 6:13store
- 6:14localized
- 6:15agent
- 6:15that
- 6:16can
- 6:16help
- 6:16you
- 6:16shop
- 6:16in
- 6:17the
- 6:17store
- 6:17as
- 6:18well.
- 6:18And
- 6:19it's
- 6:19great
- 6:19to
- 6:19see
- 6:19that
- 6:20next
- 6:20evolution
- 6:20too.
- 6:21Magic
- 6:21Apron.
- 6:22Yes.
- 6:22All
- 6:22right.
- 6:23I
- 6:24imagine
- 6:24then
- 6:25that
- 6:25some
- 6:25of
- 6:26those
- 6:26tools,
- 6:27in
- 6:27partnership
- 6:27with
- 6:28Google
- 6:28you
- 6:28mentioned,
- 6:28Gemini,
- 6:31are
- 6:31shaping
- 6:32how
- 6:32your
- 6:32teams
- 6:33are
- 6:33leveraging
- 6:34AI.
- 6:34And
- 6:35this
- 6:35is
- 6:35kind
- 6:35of
- 6:35a
- 6:36question
- 6:36that
- 6:36we
- 6:36like
- 6:36to
- 6:36ask
- 6:37people,
- 6:37because
- 6:37you've
- 6:37already
- 6:38given
- 6:38some
- 6:38examples.
- 6:38But
- 6:39this,
- 6:39this
- 6:39question
- 6:40really,
- 6:40I
- 6:40think,
- 6:40gives
- 6:40us
- 6:41a
- 6:41sense
- 6:41of
- 6:41what's
- 6:41been
- 6:41most
- 6:42impactful
- 6:43in
- 6:43your
- 6:43organization.
- 6:44But
- 6:45what
- 6:45has
- 6:45been
- 6:45the
- 6:45biggest
- 6:46change
- 6:46that
- 6:46you've
- 6:47seen
- 6:47in
- 6:48your
- 6:48team
- 6:49from
- 6:49utilizing
- 6:50AI
- 6:51in
- 6:51some
- 6:51way,
- 6:52shape
- 6:52or
- 6:52form,
- 6:52like,
- 6:53what's
- 6:53made
- 6:53the
- 6:53most
- 6:53impact
- 6:54for
- 6:54you?
- 6:55We're
- 6:55definitely
- 6:56seeing
- 6:56improvements
- 6:57in
- 6:57the
- 6:58speed
- 6:59at
- 6:59which
- 7:00we
- 7:00can
- 7:00go
- 7:01from
- 7:01ideation
- 7:02to
- 7:02code
- 7:03to,
- 7:03you
- 7:04know,
- 7:04from
- 7:04ideation
- 7:04to
- 7:05concept
- 7:05to
- 7:05code
- 7:06to
- 7:06implement.
- 7:07Okay.
- 7:08You
- 7:08know,
- 7:08AI,
- 7:08really,
- 7:09if
- 7:09I
- 7:10just
- 7:10focus
- 7:10on
- 7:10the
- 7:10discipline
- 7:11of
- 7:11software
- 7:12development,
- 7:12like
- 7:12it
- 7:13helps
- 7:13throughout
- 7:13the
- 7:14life
- 7:14cycle
- 7:14and
- 7:15testing
- 7:16and
- 7:16everything.
- 7:16And
- 7:17so
- 7:17we
- 7:17see
- 7:17that
- 7:18that
- 7:18is
- 7:19real
- 7:19and
- 7:19we
- 7:19feel
- 7:20that,
- 7:20and
- 7:20we
- 7:20see
- 7:21that.
- 7:22And
- 7:22then
- 7:22you
- 7:22just
- 7:22think
- 7:23about
- 7:23the
- 7:23underlying
- 7:24data
- 7:24and
- 7:25how
- 7:25much.
- 7:25Now,
- 7:26you
- 7:26know,
- 7:27I
- 7:27spoke
- 7:27some
- 7:27about
- 7:28delivery.
- 7:29You
- 7:29know,
- 7:29one
- 7:29way
- 7:29to
- 7:29think
- 7:30about
- 7:30that
- 7:30is
- 7:31that
- 7:31if
- 7:31you
- 7:32used
- 7:32to
- 7:32only
- 7:32have,
- 7:33let's
- 7:33say,
- 7:332020
- 7:34attributes
- 7:34that
- 7:34you
- 7:35can
- 7:35put
- 7:35into
- 7:35an
- 7:35algorithm,
- 7:36et
- 7:36cetera,
- 7:36like
- 7:37the
- 7:37exponential
- 7:38growth
- 7:38on
- 7:39things
- 7:39that
- 7:39we
- 7:39can
- 7:39consider
- 7:40on
- 7:40personalization.
- 7:42So
- 7:43it's
- 7:43definitely
- 7:44also
- 7:46been
- 7:47a
- 7:48benefit
- 7:48to
- 7:48the
- 7:49user
- 7:49experience
- 7:50that
- 7:50we
- 7:50bring
- 7:50to
- 7:50life
- 7:52and
- 7:52for
- 7:53things
- 7:53like
- 7:53delivery
- 7:53that
- 7:54maybe
- 7:54you
- 7:54wouldn't
- 7:54think
- 7:54about.
- 7:55Yeah,
- 7:55right,
- 7:55right,
- 7:55right.
- 7:56So
- 7:56you
- 7:56are,
- 7:56gosh,
- 7:57you've
- 7:57been
- 7:57a
- 7:57busy,
- 7:58busy,
- 7:58busy
- 7:59bee
- 7:59here
- 7:59at
- 7:59this
- 7:59show.
- 8:00I
- 8:00mean,
- 8:01no
- 8:01better
- 8:01way
- 8:01to
- 8:01put
- 8:01it.
- 8:02But
- 8:02you're
- 8:02on
- 8:03stage
- 8:03too,
- 8:03right?
- 8:03So
- 8:03you
- 8:04guys
- 8:04made
- 8:04a
- 8:04Google
- 8:04announcement.
- 8:05You're
- 8:05on
- 8:05stage
- 8:05already.
- 8:06We,
- 8:06I
- 8:07had
- 8:07the
- 8:07opportunity
- 8:08to
- 8:08meet
- 8:09with
- 8:09PayPal
- 8:10Fiona
- 8:11Tam
- 8:11from
- 8:11Wayfair
- 8:12and
- 8:12do
- 8:13a
- 8:13session
- 8:13with
- 8:13them.
- 8:13Oh
- 8:14my
- 8:14gosh,
- 8:14that's
- 8:14hitters.
- 8:14You
- 8:15guys
- 8:15are
- 8:15hitting.
- 8:16Yes,
- 8:16absolutely.
- 8:18You
- 8:18guys
- 8:18are
- 8:18hitters.
- 8:20So
- 8:20tell
- 8:20us,
- 8:20like,
- 8:21what'd
- 8:21you
- 8:21share
- 8:21with
- 8:21the
- 8:21audience?
- 8:22For
- 8:22those
- 8:22that
- 8:22are
- 8:22maybe
- 8:23back
- 8:23at
- 8:23home
- 8:23who
- 8:23wish
- 8:23they
- 8:23could
- 8:24be
- 8:24here,
- 8:25that's
- 8:25number
- 8:25one.
- 8:25Let's
- 8:26start
- 8:26there.
- 8:27I
- 8:27think
- 8:28obviously
- 8:29one
- 8:29big
- 8:29question
- 8:29in
- 8:30the
- 8:30industry
- 8:30right
- 8:30now
- 8:31is
- 8:31agentic
- 8:31commerce.
- 8:32What
- 8:32does
- 8:32it
- 8:32mean?
- 8:33How
- 8:33does
- 8:33it
- 8:33come
- 8:33to
- 8:34life?
- 8:34And,
- 8:35you
- 8:35know,
- 8:35so
- 8:35a
- 8:35lot
- 8:35of
- 8:36the
- 8:36question
- 8:36was
- 8:36just
- 8:37that,
- 8:37how
- 8:37do
- 8:37we
- 8:37think
- 8:38about
- 8:38it
- 8:38as
- 8:38retailers
- 8:39from
- 8:39Fiona
- 8:40and
- 8:40I,
- 8:40how
- 8:40does
- 8:41PayPal
- 8:41think
- 8:41about
- 8:42it
- 8:42from
- 8:42their
- 8:42perspective
- 8:43as
- 8:43being
- 8:43a
- 8:43partner
- 8:44in
- 8:44this
- 8:45and
- 8:45kind
- 8:45of
- 8:45what
- 8:46are
- 8:46our
- 8:46predictions
- 8:47on
- 8:47how
- 8:47it
- 8:48will
- 8:48continue
- 8:48to
- 8:49shape?
- 8:50I
- 8:50mean,
- 8:50the
- 8:50main
- 8:50message,
- 8:51you
- 8:52know,
- 8:52that
- 8:52I
- 8:52feel
- 8:52like
- 8:53was
- 8:53consistent
- 8:53is
- 8:54that
- 8:54this
- 8:55is
- 8:55absolutely,
- 8:55absolutely
- 8:56for
- 8:56us,
- 8:56not
- 8:56a
- 8:57time
- 8:57to
- 8:57sit
- 8:57back
- 8:58and
- 8:58wait.
- 8:58It's
- 8:59a
- 8:59time
- 8:59to
- 8:59be
- 9:00out
- 9:00front
- 9:00and
- 9:00learn.
- 9:01And
- 9:02so
- 9:02we
- 9:03are
- 9:03learning
- 9:04in
- 9:04multiple
- 9:05different
- 9:06ways.
- 9:06So
- 9:07what
- 9:07do
- 9:07I
- 9:07mean
- 9:07by
- 9:07that?
- 9:08Like,
- 9:08you
- 9:08can
- 9:08think
- 9:08about
- 9:08agentic
- 9:09commerce
- 9:10on
- 9:10our
- 9:10own
- 9:10property.
- 9:11If
- 9:11you
- 9:12go
- 9:12and
- 9:12interact
- 9:12with
- 9:13Magic
- 9:14Apron,
- 9:14it
- 9:15can
- 9:15help
- 9:15you
- 9:15with
- 9:16project
- 9:16lists,
- 9:16it
- 9:17can
- 9:17help
- 9:17you
- 9:17with
- 9:18questions
- 9:18and
- 9:18things
- 9:18of
- 9:19that
- 9:19nature.
- 9:19We
- 9:19can
- 9:20get
- 9:20it
- 9:20all
- 9:20the
- 9:20way
- 9:20to,
- 9:21you
- 9:21know,
- 9:21we'll
- 9:21continue
- 9:21to
- 9:22grow
- 9:22that
- 9:22to
- 9:22helping
- 9:23you
- 9:23actually
- 9:23transact
- 9:25that's
- 9:25on
- 9:25our
- 9:26properties.
- 9:26And
- 9:26then
- 9:27you
- 9:27think
- 9:27about
- 9:27how
- 9:27is
- 9:27it
- 9:28going
- 9:28to
- 9:28come
- 9:28to
- 9:28life
- 9:29on
- 9:29other
- 9:30properties,
- 9:30on
- 9:31the
- 9:31discovery
- 9:31properties.
- 9:32And
- 9:33you
- 9:33know,
- 9:33there's
- 9:33a
- 9:33big
- 9:34conversation
- 9:35around,
- 9:35you
- 9:35know,
- 9:36how
- 9:36far
- 9:36will
- 9:37the
- 9:37consumer
- 9:38go
- 9:38on
- 9:39that
- 9:39front?
- 9:40We
- 9:40know
- 9:40there's
- 9:40research
- 9:41that
- 9:41will
- 9:41happen
- 9:42there.
- 9:43We
- 9:43know
- 9:43there's
- 9:44knowledge
- 9:44that
- 9:44will
- 9:45happen
- 9:45there.
- 9:46What
- 9:46does
- 9:46the
- 9:46transition
- 9:47from
- 9:47that
- 9:48to
- 9:48transaction
- 9:49look
- 9:50like?
- 9:51And
- 9:51you
- 9:51know,
- 9:51the
- 9:52big
- 9:52thing
- 9:52for
- 9:52us
- 9:53right
- 9:53now
- 9:53is
- 9:53that
- 9:54we
- 9:54don't
- 9:54feel
- 9:54like
- 9:54we
- 9:54have
- 9:54the
- 9:55crystal
- 9:55ball,
- 9:56but
- 9:56we
- 9:56want
- 9:56to
- 9:56be
- 9:57out
- 9:57front
- 9:57learning
- 9:58and
- 9:58have
- 9:58these
- 9:58opportunities
- 10:00started
- 10:00lit
- 10:01up
- 10:01with
- 10:01multiple
- 10:01different
- 10:02partners
- 10:02so
- 10:03we
- 10:03can
- 10:03understand
- 10:04what
- 10:04the
- 10:04customer's
- 10:05most
- 10:05going
- 10:05to
- 10:06gravitate
- 10:06to.
- 10:07Angie,
- 10:07you
- 10:08mentioned
- 10:08the
- 10:08word
- 10:08agent
- 10:08to
- 10:08get
- 10:08the
- 10:09start
- 10:09of
- 10:09that.
- 10:10So
- 10:10I'm
- 10:10curious,
- 10:10I
- 10:10want
- 10:10to
- 10:10ask
- 10:11you
- 10:11too.
- 10:11Because
- 10:11it's
- 10:11funny
- 10:12that
- 10:12you
- 10:12brought
- 10:12that
- 10:12up
- 10:12because
- 10:12this
- 10:12is
- 10:12going
- 10:12to
- 10:12be.
- 10:12My
- 10:13next
- 10:13question
- 10:13is
- 10:13like
- 10:15my
- 10:15early
- 10:15thoughts,
- 10:16I've
- 10:16only
- 10:16been
- 10:16here
- 10:16like
- 10:16three
- 10:17or
- 10:17four
- 10:17hours.
- 10:17My
- 10:17early
- 10:17thoughts
- 10:18are
- 10:18that
- 10:18agentic
- 10:18is
- 10:19going
- 10:19to
- 10:19be
- 10:19the
- 10:19word
- 10:19of
- 10:19the
- 10:19show.
- 10:21Would
- 10:21you
- 10:21agree
- 10:21with
- 10:21that
- 10:21or
- 10:22are
- 10:22you
- 10:22here
- 10:22looking
- 10:23and
- 10:23taking
- 10:23in
- 10:24the
- 10:24show
- 10:24with
- 10:24a
- 10:24different
- 10:25approach
- 10:25or
- 10:25a
- 10:25different
- 10:26lens?
- 10:26Explain
- 10:26how
- 10:26you're
- 10:27approaching
- 10:27this
- 10:27show.
- 10:28You
- 10:29know,
- 10:29honestly
- 10:29for
- 10:30me,
- 10:31I
- 10:32look
- 10:32at
- 10:32this
- 10:32show
- 10:33through
- 10:34a
- 10:34spectrum
- 10:35of
- 10:35different
- 10:35lenses.
- 10:36Yeah,
- 10:36please.
- 10:37I
- 10:37have
- 10:37so
- 10:38many.
- 10:38Our
- 10:39teams
- 10:39have
- 10:39so
- 10:39much
- 10:39responsibility
- 10:41through
- 10:41the
- 10:42supply
- 10:42chain
- 10:43and
- 10:43you
- 10:43can
- 10:43get
- 10:43into
- 10:43robotics
- 10:44and
- 10:44things
- 10:45of
- 10:45that
- 10:45nature
- 10:45as
- 10:46well
- 10:46as
- 10:46our
- 10:46in
- 10:46store
- 10:47experience.
- 10:47Experience.
- 10:47And
- 10:49so,
- 10:49you
- 10:49know,
- 10:50I
- 10:50wouldn't
- 10:50say
- 10:50I'm
- 10:51here
- 10:51just
- 10:51through
- 10:51the
- 10:52lens
- 10:52of
- 10:52agentic.
- 10:53It's
- 10:54definitely
- 10:54a
- 10:54hot
- 10:55topic
- 10:56across
- 10:57and
- 10:57we're
- 10:58definitely
- 10:58here
- 10:58to
- 10:59understand
- 10:59the
- 11:00use
- 11:00cases
- 11:00people
- 11:01have
- 11:01brought
- 11:02to
- 11:02life
- 11:02with
- 11:02it.
- 11:03But
- 11:03I
- 11:03think
- 11:03first
- 11:03and
- 11:04foremost
- 11:04we're
- 11:04staying
- 11:05grounded
- 11:05in
- 11:05what
- 11:06are
- 11:06those
- 11:06priorities.
- 11:07Yeah.
- 11:07That
- 11:07we
- 11:07need
- 11:08to
- 11:08solve
- 11:08for
- 11:08the
- 11:08company
- 11:09and
- 11:09the
- 11:10opportunities
- 11:11and
- 11:11partners
- 11:12out
- 11:12there
- 11:12that
- 11:12can
- 11:12help
- 11:12us
- 11:13on
- 11:13that.
- 11:14Well,
- 11:14Angie,
- 11:15I
- 11:15want
- 11:15to
- 11:15close
- 11:15with.
- 11:17You
- 11:17know,
- 11:17if
- 11:17we
- 11:18sit
- 11:18down
- 11:18with
- 11:18you
- 11:19for
- 11:19the
- 11:19second
- 11:20time
- 11:20next
- 11:20year
- 11:20at
- 11:21nrf,
- 11:22what
- 11:22are
- 11:22you
- 11:23hoping
- 11:23that
- 11:23you
- 11:23could
- 11:24tell
- 11:24Chris
- 11:24and
- 11:25myself
- 11:25that
- 11:25you
- 11:25accomplished
- 11:26in
- 11:272026?
- 11:28We
- 11:29have
- 11:29a
- 11:29lot
- 11:29of
- 11:29great
- 11:29work
- 11:30through
- 11:30the
- 11:30business
- 11:31continuing
- 11:32to
- 11:32support
- 11:33our
- 11:33pro
- 11:34and
- 11:34gaining
- 11:35greater
- 11:35share
- 11:35of
- 11:35wallet
- 11:36for
- 11:36our
- 11:36pro
- 11:36customer.
- 11:38We
- 11:38also
- 11:39have
- 11:39a
- 11:39lot
- 11:39of
- 11:39focus
- 11:40on
- 11:40interconnected
- 11:41retail
- 11:42as
- 11:42well
- 11:42as
- 11:44our
- 11:44supply
- 11:45chain
- 11:45and
- 11:45delivery
- 11:46experiences.
- 11:47All
- 11:48three
- 11:48of
- 11:48those
- 11:49and
- 11:49a
- 11:50multitude
- 11:50of
- 11:50others
- 11:51just
- 11:51have
- 11:51a
- 11:52tremendous
- 11:53opportunity
- 11:53set
- 11:54with
- 11:54technology
- 11:55how
- 11:55we
- 11:55can
- 11:55continue
- 11:56to
- 11:56remove
- 11:57friction,
- 11:57delight
- 11:58our
- 11:58customers,
- 11:59et
- 11:59cetera.
- 12:00So
- 12:00we're
- 12:00really
- 12:00excited
- 12:01about
- 12:01the
- 12:01opportunity
- 12:02to
- 12:02make
- 12:02progress
- 12:03on
- 12:03that.
- 12:03We're
- 12:04really
- 12:04excited
- 12:04about
- 12:04the
- 12:05opportunity
- 12:05to
- 12:05continue
- 12:06to
- 12:06improve
- 12:07how
- 12:07we
- 12:07build
- 12:07software
- 12:09and
- 12:10continue
- 12:10to
- 12:11refactor,
- 12:11if
- 12:12you
- 12:12will,
- 12:12the
- 12:12software
- 12:13development
- 12:13life
- 12:13cycle.
- 12:15But
- 12:15there's
- 12:15a
- 12:15lot,
- 12:16you
- 12:16know,
- 12:16to
- 12:16be
- 12:17excited
- 12:17about
- 12:17in
- 12:17the
- 12:17year
- 12:17ahead
- 12:18for
- 12:18sure.
- 12:19Great.
- 12:19Well,
- 12:20yeah,
- 12:20Angie,
- 12:21thank
- 12:21you
- 12:21so
- 12:21much.
- 12:21Thank
- 12:22you.
- 12:22This
- 12:22has
- 12:22been
- 12:22great.
- 12:23Thanks
- 12:23for
- 12:23the
- 12:23for
- 12:24joining
- 12:24us
- 12:24for
- 12:24the
- 12:24first
- 12:24time.
- 12:25Like
- 12:25Ann
- 12:25said.
- 12:25Hopefully
- 12:26we'll
- 12:26have
- 12:26you
- 12:26back
- 12:26soon
- 12:27and
- 12:27thanks
- 12:27to
- 12:28Views.
- 12:28To
- 12:29Viewsion.
- 12:29I
- 12:29gotta
- 12:29get
- 12:30used
- 12:30to
- 12:30saying
- 12:30that.
- 12:30Antivusion
- 12:31for
- 12:31sponsoring
- 12:32our
- 12:32coverage
- 12:32here
- 12:32at
- 12:32the
- 12:32show.
- 12:32We're
- 12:33here
- 12:33all
- 12:33week
- 12:33long.
- 12:34Booth
- 12:344921.
- 12:35Stop
- 12:36on
- 12:36by,
- 12:36say
- 12:36hello.
- 12:36We've
- 12:37had
- 12:37a
- 12:37bunch
- 12:37of
- 12:37people
- 12:37already
- 12:37stop
- 12:38in.
- 12:39Melts
- 12:39our
- 12:39hearts
- 12:40whenever
- 12:40you
- 12:40do
- 12:40that.
- 12:40So
- 12:40please
- 12:41keep
- 12:41on
- 12:41coming
- 12:41by
- 12:42and
- 12:42until
- 12:42next
- 12:43time,
- 12:43Ann,
- 12:43be
- 12:44careful
- 12:44out
- 12:44there.