Working People: Maximus call center workers strike in four states

The Real News Podcast · Nov 9, 2022 · 34m

Call center workers employed by Maximus went on strike at four locations—in Louisiana, Mississippi, Kentucky, and Virginia—this Tuesday, November 1. Maximus is a federal contractor, and during the open enrollment period workers there handle a non-stop stream of high-stakes calls from people trying to navigate the Affordable Care Act, Medicare, and Medicaid systems, but they have been pushed to their limit. As stated in a Twitter thread posted by Call Center Workers United, "We’ve been saying for years: during ACA open enrollment, we’re dealing with constant back-to-back calls. Some frustrated…