Latest / The Empire of Wealth / Oodie Founder on Building an _850M eCommerce Empire (Before 30) _ Davie Fogarty
Transcript
- 0:00Speaker 1: My first three products skyrocketed. They did minimum a million
- 0:04dollars in their first year. Woody did two, then 20,
- 0:07then 200 or something like that. It just went really,
- 0:10really quick. There's not a million opportunities to launch an
- 0:13e-commerce business at all times. There might be one in
- 0:15each niche each year. Testing a product on the paid
- 0:18format of your choice, getting initial traction, and then doubling
- 0:21down on that and building processes to just keep repeating that.
- 0:24It is really about having that right product and that
- 0:26right knowledge about how to get that product out there
- 0:28in the early stages. Enjoy the process. That's 90% of
- 0:32the battle because you'll look back and you'll wish you
- 0:34enjoyed it more.
- 0:38Speaker 2: Before we dive in, I want to extend a warm
- 0:40invitation to join our thriving founder community. It's the perfect
- 0:44place to discover more insightful interviews aimed at helping you build, grow,
- 0:47and scale your business. So don't forget to hit subscribe.
- 0:51Your support means the absolute world to us. Thank you
- 0:54so much for subscribing. Let's get stuck in today's discussion.
- 0:59Speaker 3: Hear the stories, learn the proven methods, and accelerate your
- 1:03growth and future through entrepreneurship. Welcome to the Founder Podcast
- 1:08with Nathan Chan.
- 1:13Speaker 2: I'm really excited to speak with you, man, because I've
- 1:16watched your story from afar for the past year since
- 1:19you've kind of really put yourself out there. I'd heard
- 1:22of you through our mutual friend Greta for many years
- 1:25of you killing it behind the scenes. So, um, the
- 1:29first question I ask everyone is how did you get
- 1:31your job? AKA, how did you find yourself doing the
- 1:34work you're doing today?
- 1:34Speaker 1: No, it's funny. I was telling you before that you're
- 1:38actually the first podcast that I listened to. And when
- 1:40I heard, and you were asking it back then, it
- 1:42would have been four or five years ago or something
- 1:44like that. And I remembered that I just did not
- 1:47have a good answer for that question. I still don't
- 1:49think I do. Um, my job is, is interesting. It's
- 1:54obviously progressed like most people. Um, It started at standard school,
- 2:00graduated school, and then I went into university. Everyone was
- 2:03telling me, get into university, get that piece of paper,
- 2:06it's required. And then I got into growth hacking Instagrams,
- 2:11which is how I met Greta. She's the Instagram queen.
- 2:14And I was growing Instagram's 600,000 followers or something like that.
- 2:20That was really kind of at the same time as
- 2:23the mining engineering. So I had a bit of a
- 2:25decision to make what to kind of pursue. I realized
- 2:28that I really liked entrepreneurship. So I did what every
- 2:31normal person does and I started a Vietnamese roll shop.
- 2:34So I basically dropped out of university to start a
- 2:38Vietnamese roll shop, all while doing the Instagrams. Honestly, I
- 2:42didn't know why Vietnamese rolls, asides from the fact that
- 2:44I really liked eating them, which is probably not the
- 2:47main requirement of starting a business. But yeah, started that.
- 2:52That went downhill really quickly. Instagram kept doing really, really well.
- 2:57Started selling the Instagram, selling advertising as people still do
- 3:00to this day. And then, yeah, basically launched a couple
- 3:06of e-commerce businesses as well. So, you know, that was
- 3:10obviously fueling a lot of my failures. I've had a
- 3:12lot of them. And then I launched e-commerce. I tried
- 3:17to do seasoning. So I was basically in my shed,
- 3:21grinding up seasonings, trying to sell them through these Instagrams.
- 3:24And I realized that I was doing a lot of
- 3:26like hacky permissionless stuff. And I really didn't have any
- 3:31idea how to connect with the audiences because these impressions
- 3:35on Instagram are very low connection, low relevance if you
- 3:40don't know what you're doing. And that's pretty much what
- 3:42I had at that point is really kind of unengaged followers.
- 3:47So it didn't really work. ended up, yeah, moving to
- 3:50Melbourne and just to keep learning this stuff, learned a
- 3:54ton from Greta, a ton from yourself and a lot
- 3:57of other people as well. And then ended up launching,
- 4:01you know, I was actually started videography. And I think
- 4:05that that was really a massive turning point because it
- 4:08helped me create video ads and connect and learn how
- 4:12to tell a story, how to pace things, how to
- 4:14work with the platform algorithms. And then, yeah, ended up
- 4:18using that videography, all those skills that I learned along
- 4:21the way to launch Calming Blankets, which was my first
- 4:23e-commerce brand. And yeah, that was kind of like, I
- 4:27was actually just like on the tipping point of quitting,
- 4:30you know, as this, I probably wouldn't have to be
- 4:34completely honest, but it really felt like that. It almost
- 4:37felt like I was really at peace and happy with
- 4:41videography because, you know, I could travel, like it was
- 4:43doing something that I really enjoyed. And I kind of
- 4:46left this ambition kind of just be like, look, if
- 4:50this is what my life is, it's fine. I'm just
- 4:53not cut out for entrepreneurship. And I just said, look,
- 4:58one more go. And then that's when I launched Calming
- 5:00Blankets and I brought that in and it did really well.
- 5:03It really, it was just right product, right time. Definitely
- 5:09my ability to communicate and market at that point was way,
- 5:13way better. So it grew really, really quickly. I'm not
- 5:16sure what revenue we did first year, but would have
- 5:18been over a million dollars in its first year, which
- 5:21was great. And then from there, I launched Udi pretty
- 5:24much at the same time. Yes. And Udi is now
- 5:26our biggest brand. That grew very, very quickly. And since then,
- 5:30I've just launched a lot of other products.
- 5:32Speaker 2: Yeah, wow. So I'd love to fast– before we fast forward,
- 5:36I'd love to kind of just go back. So you
- 5:39started the Vietnamese roll company, local business in Adelaide?
- 5:43Speaker 1: Yeah.
- 5:44Speaker 2: And– Where'd you come up with that idea? And when
- 5:47was that? Like, how long ago was that?
- 5:49Speaker 1: Okay. You're testing my memory. I think it would have been,
- 5:52it would have been five years ago. So pretty much
- 5:55straight out of school.
- 5:56Speaker 2: Yeah. Straight out of school. 18?
- 5:59Speaker 1: One or two years out of school.
- 6:00Speaker 2: Yeah. So 20. Okay. And then at what point did
- 6:05you realize, so you, you got a, you know, you
- 6:08got a store location front, you set up branding and,
- 6:11You hired staff.
- 6:13Speaker 1: You're assuming I set up branding.
- 6:15Speaker 2: So you hired staff. Like how much did it cost
- 6:17to fund that? Where did you get the money to
- 6:19kind of fund that?
- 6:20Speaker 1: For sure. It was all through Instagram. So I was
- 6:23sold one of my Instagrams for over $ 30, 000. And I
- 6:27did that, you know, a multiple over $ 10, 000 kind of
- 6:30at that age selling them. There was other people that had,
- 6:35you know, that was probably a failure on my part
- 6:37as well, considering the past that my colleagues that were
- 6:40also growing Instagrams at the time built businesses. Greta is
- 6:43one of them building million dollar businesses. You know, I
- 6:47was just constantly doubting what I was actually building. I
- 6:50didn't have the foresight or people around me to kind
- 6:54of communicate. This is a legitimate business. You know, one
- 6:58of my mentors is 100%. My dad, he's always helped
- 7:01me with business and and I don't think he understood it.
- 7:06Obviously incredible other things in with his business and whatnot,
- 7:09but yeah, it was entirely self-funded at that point.
- 7:12Speaker 2: Got you. And how long did it take for the
- 7:15Vietnamese role business for you to kind of go, you
- 7:19know what, this isn't working. This isn't for me. What
- 7:21was the tipping point there?
- 7:23Speaker 1: Yeah, that was, I'd love to say that was, you know,
- 7:27I thought I needed to give it a crack. I
- 7:29don't like giving up. It's against my nature, but The
- 7:33lease was two years. I gave it two years. I
- 7:35think I actually exited six months early from that. So
- 7:40I'm just kind of sold it. I didn't make any
- 7:42money from it. Um, but yeah, it was, I was,
- 7:46cause obviously when you don't have a successful business like that,
- 7:50you need to be the employee in it. You're constantly working.
- 7:53So I was doing 12 hours days, just cooking Vietnamese
- 7:56rolls in my lunch break, flipping Instagrams and whatnot, doing
- 8:00what I probably should have been doing the whole time. So, um, Yeah,
- 8:03it was brutal. It was a big year and a
- 8:05half sprint.
- 8:06Speaker 2: Yeah, there you go. Okay. So when did you start
- 8:09the seasoning and get into e-commerce? When did that? So
- 8:12that was about four years ago, three years ago?
- 8:13Speaker 1: I think that overlapped when I moved to Melbourne. So
- 8:19I stopped that. In fact, yeah, I stopped that and
- 8:23then came over to Melbourne, was doing the seasoning while
- 8:26that was happening, wasn't working. I think that was about
- 8:29a year stint. And then I came back to Adelaide
- 8:33and then, yeah, that takes us to 23, 24 years old.
- 8:38And that's when I started Udi.
- 8:40Speaker 2: Yeah, got you. So you've only been doing Udi for about,
- 8:43and coming back for about three, four years.
- 8:44Speaker 1: In some, yeah, like, yeah, I've only been truly in
- 8:48e-commerce for about four years.
- 8:50Speaker 2: Yeah, wow, that's impressive. So where does this entrepreneurial spirit
- 8:54come from?
- 8:54Speaker 1: I think it's a good question. I think there's a,
- 8:58you know, it's not a simple answer. I've been very
- 9:02fortunate in my upbringing. I'm very cognizant of that. I
- 9:08always had security in my house. My parents, well, business
- 9:12owners themselves, their business doesn't exist anymore. It's just a
- 9:16local furniture shop, but they've always encouraged me to take risks.
- 9:19I think that's one of the main reasons. It's just
- 9:23always been part of my upbringing. Another one is just
- 9:27you know, in year 10, I was like asked to
- 9:29pretty much leave school. I was, you know, going nowhere,
- 9:32getting in trouble a lot. People were just very aware
- 9:38that I was, yeah, doing the wrong thing on a
- 9:42lot of occasions. And then, yeah, basically I had two
- 9:47teachers that kind of saw past that and saw that
- 9:52I did have ability, my physics and my English teacher,
- 9:54and they basically just sat me down and really gave
- 9:58me the attention that I needed to believe in myself.
- 10:01And then, you know, so long story short, I think
- 10:04that the doubters in those situations really made me want
- 10:07to do what I can do and then also make,
- 10:11you know, my parents proud as well.
- 10:12Speaker 2: Yeah, awesome. So you could say that you had a
- 10:15bit of a chip on your shoulder, something to prove?
- 10:17Speaker 1: Definitely. And I think... I think, I think that is
- 10:21one of the strongest motivators, you know, and I don't
- 10:24think it's the most healthy motivator. And I think if
- 10:27you're lucky, you let that evolve into something that's more
- 10:32internal rather than external. So more so really wanting to
- 10:37prove it to yourself and, you know, just enjoying the
- 10:40process rather than proving those other people. Cause I think
- 10:43I've already done that in some, some regards.
- 10:46Speaker 2: So, What were the biggest lessons that you got from
- 10:50the early ventures with the Vietnamese roll company, the seasoning business?
- 10:55It sounds like you probably had some other e-commerce businesses,
- 10:57even from flipping Instagram accounts back in the day. What
- 11:00could you share? What's been great lessons?
- 11:04Speaker 1: Yeah, there's obviously been a lot. I think the first
- 11:06one is learn who you are as a person. So me,
- 11:13if you kind of break that down, what that looks
- 11:15like is I just jump in and I just do stuff.
- 11:18And that causes me issues to this day. You know,
- 11:20I'll just buy this business or do this. It's just like,
- 11:23it's a very action orientated mindset. Action creates information. Like
- 11:29that is okay if you kind of have the foundational
- 11:34knowledge to make sure that that action isn't going to
- 11:37be extremely detrimental. So the Vietnamese roll business is a
- 11:40good example of that. So Getting the baseline knowledge is really,
- 11:46really important, especially when you're a young entrepreneur before you
- 11:51start doing those ventures. But at the same time, don't
- 11:54be on the other side where you're just constantly learning
- 11:56and you're not doing anything because you're just not going
- 11:58to get that information that you really, really do need.
- 12:01So you might fail a couple of times. Don't be
- 12:04afraid of that. The second probably more practical one that
- 12:08you can also distill from those stories is the.
- 12:14Is product is everything you know if i had calming
- 12:16blankets even in that situation that product i probably would
- 12:21have succeeded um so it is really about having that
- 12:24right product and that right knowledge about how to get
- 12:26that product out there in the early stages yeah and
- 12:29you do.
- 12:29Speaker 2: Some really cool stuff with product testing products i want
- 12:32to talk through all of that because um It sounds
- 12:37like that's been a key successful ingredient to the ventures
- 12:40or any of the brands that you've had in your
- 12:42portfolio that really take off. I'm curious though, just this
- 12:47one is, one thing I've noticed about you is you
- 12:52can do media buying, you can do videography, you can
- 12:56do social media, you can write direct response copy, you
- 13:00can start things. Like you are a real jack of
- 13:03all trades. Where does that come from? Because that is
- 13:05not unique.
- 13:06Speaker 1: Right?
- 13:07Speaker 2: Usually you either got a marketing or a product guy,
- 13:10you've got someone that's quite operational. How do you force
- 13:15yourself to kind of work all these things out and
- 13:17where do you find that time? Because that's really impressive.
- 13:19Do you think that that is unique about you or
- 13:22do you not?
- 13:23Speaker 1: I don't think that's unique about me. I think it's
- 13:27a relatively rare experience and that experience is a privilege
- 13:32of being a single founder. You're kind of forced to
- 13:35do that If you're a bootstrapped founder, not hiring people
- 13:39straight from the get-go, you're forced to learn all of
- 13:41those things to make it work. I think if you
- 13:44go the above layer of those things that you just
- 13:46mentioned that I'm good at, I'd like to say that
- 13:48my team now are much, much better than me at that.
- 13:51If I'm in the ad account, I probably will stuff
- 13:53it up if I tried to touch it nowadays. But
- 13:55in the early stages, yeah, I was doing all of that.
- 13:58I think extract parts of the media buying, which is
- 14:02the more pattern recognition element of it, you've got, you're
- 14:07a creative. So the videography, the copywriting, you're just a
- 14:10general marketer in all of those senses. And that really
- 14:16became apparent about how bad I was at operations and finance.
- 14:19So there definitely is the strengths. I'm not kind of
- 14:22an anomaly where I can do it all. But my
- 14:26marketing is definitely my strengths. Creative is definitely my strength.
- 14:29The other stuff has been much slower to learn.
- 14:31Speaker 2: So yeah. Do you think that these skills are required in,
- 14:36you know, if you want to launch an e-commerce business
- 14:38tomorrow to have an unfair advantage?
- 14:41Speaker 1: Yeah, I think there's obviously a lot of ways to
- 14:44launch your business. To do a bootstrapped e-commerce product and
- 14:50follow the path that I did, you 100% need to
- 14:53understand the marketing. You can't forecast your way out of
- 14:56that business. You can't be super good at ops. You
- 15:00need that marketing person and generally you don't have heaps
- 15:03to spend on it and as you know marketers are
- 15:05actually quite hard to get um so i think you
- 15:08know unless your co-founder is a marketer um or something
- 15:12like that you're going to struggle to get that cash
- 15:14coming in to fuel your growth that being said if
- 15:18you are you know raising capital or you do have
- 15:20a best friend that's a gun at facebook ads then
- 15:23that that can make it work as well because you
- 15:25are going to need that polarizing skill set um with
- 15:29ops and on finance as well and Is.
- 15:31Speaker 2: There a reason you don't have a co-founder or co-founders? Actually, yeah,
- 15:35you do some stuff with Greta. Yeah, so you have
- 15:37a few co-founders with a few brands, right?
- 15:38Speaker 1: Yeah. So the David group, like Woody, Calming Blankets, that's
- 15:43all 100% me, and that was probably not really by design.
- 15:47Like I see value in having a co-founder. It's just
- 15:51I didn't launch it that way. Obviously grew quite well,
- 15:56so it worked out really well, but I'm not against
- 15:59working with people, that's for sure. Yeah.
- 16:02Speaker 2: So let's talk about the URI, how that concept came about,
- 16:06how you came up with that idea. I know you
- 16:08have a unique process when it comes to finding product ideas.
- 16:12You have the Davey Group, which is kind of like
- 16:16a Thrasio, Thrasio, Amazon brand. You're trying to build like
- 16:20a P & G kind of Procter & Gamble. Is
- 16:22that the play there? And you're just always testing different brands?
- 16:25Is that?
- 16:25Speaker 1: Yeah. I think the play there is probably... a bigger topic,
- 16:31like how I find products. I'm generally looking for trends globally.
- 16:35That's how Calming Blankets and all my products have kind
- 16:39of come about. We find trends that haven't been kind
- 16:43of capitalized in certain markets or in certain marketing channels.
- 16:48And then we also obviously add our flair to it.
- 16:50You know, you need to differentiate your product. Otherwise, it's
- 16:53just your margin is going to get eaten away. And,
- 16:55you know, it's just obviously better. to progress businesses like that.
- 16:59So yeah, that's kind of how we find our products.
- 17:02We make sure that there's a strong contribution margin. We
- 17:05make sure that we can build like, yeah, a really
- 17:08good value around the product. We do ton of licensing.
- 17:12We make, it's like the highest quality possible fabric that
- 17:15you can get. So that's, that's pretty much our requirement.
- 17:19I'm actually building, I have big workflows and building tools
- 17:22around how to find products as well.
- 17:24Speaker 2: Yep. And, Right now across Davey Group, how many products
- 17:30are you testing? How does that all work in that machine?
- 17:33Speaker 1: Yeah, it's interesting you say that. Since last podcast I've done,
- 17:37probably my answer's gonna change a little bit here. So
- 17:41iOS caused a huge issue, the privacy updates that have
- 17:44made tracking in Facebook very, very difficult. My also knowledge
- 17:48around the longevity of these products has also changed. So,
- 17:52you know, we used to test hundreds of products a year.
- 17:57What that looked like is getting, you know, sample three
- 17:59to five units, bringing it in, understanding the CPAs that
- 18:03we could get, shooting it as if we had a
- 18:04million of the products. Yep. And then understanding the CPA
- 18:08because the cost per acquisition is the variable cost that
- 18:11you don't understand. It's hidden in the ether until you bring.
- 18:15Speaker 2: It to light.
- 18:15Speaker 1: So the reason why that was quite flawed in some
- 18:20ways is, You don't actually understand how far that's going
- 18:23to scale as well. You can get that initial CPAs
- 18:25and over time, you get a touch and a feel
- 18:28for it. You'll get 15 return on ad spend as
- 18:30soon as you launch it. And you're like, okay, this
- 18:32is an Udi style product. And then some products you'll
- 18:36bring in, I'm not sure if you've had this experience,
- 18:38you probably have, all entrepreneurs have, you're so excited about
- 18:41the product. You've done everything right, all the market research,
- 18:44you spend so much money on it, so much time,
- 18:47and it just doesn't even convert. You don't even get
- 18:49one sale. So that validation process that I just mentioned
- 18:53is great for finding those polarities. And I still see
- 18:59a lot of value in doing it, if that's the
- 19:01question you're trying to answer. I think over time, I
- 19:04realized that, you know, what is going to move the
- 19:06needle for us as a business that's, you know, doing
- 19:09over 150 million revenue a year, we need to go
- 19:12after something a bit heavier. And like time is also
- 19:15a bit of a problem for us. Resources is a problem.
- 19:18So we, still look at it like this is going
- 19:21to be a validation we'll commit a little bit harder
- 19:24but we'll also consider the longevity of the product how
- 19:27does this fit into our brand narrative and stuff like
- 19:29that as.
- 19:30Speaker 2: Well got you so when it comes to davey group
- 19:35how many brands do you have right now.
- 19:37Speaker 1: God good question we have about five major brands um.
- 19:42Speaker 2: Yeah so there's calming blankets still The Udi, what are
- 19:46the others? Are you able to share?
- 19:48Speaker 1: PopNaps, Udi. Outdoor Play. And then the other one I
- 19:51can't share just yet. Okay.
- 19:54Speaker 3: Yeah.
- 19:54Speaker 1: Outdoor Play is a US-based business that was actually an acquisition.
- 19:58Speaker 2: Yep.
- 19:59Speaker 1: Which is an interesting business. You mentioned Thrasio before. They're
- 20:02an incredible roll-up company. There's a lot of aggregators out
- 20:06there at the moment focusing on Amazon. which makes sense.
- 20:11The business model of Amazon aggregators, you know, they're obviously
- 20:15going to be struggling with the current financial climate, you know,
- 20:18the supply chain crisis, then also multiples now coming down.
- 20:22That was their whole play, multiple arbitrage. So there's lots
- 20:25of complexities with that, but its foundation really does make
- 20:29sense in that the optimizations that they can make on
- 20:32one Amazon listing may be able to be transferred to
- 20:35the next. And the tech stack is much simpler now.
- 20:38The Shopify aggregators, which I don't consider us as one
- 20:42just yet. I'd probably say wannabe Procter & Gamble as
- 20:45you kind of phrased it. There is complications around the
- 20:49tech stack and stuff like that that you need to consider.
- 20:51Speaker 2: Like what?
- 20:52Speaker 1: So, for example, different 3PLs, different front end. So Shopify, Magento, BigCommerce,
- 20:59like you can't just apply a base theme across things.
- 21:03The way you split test things are going to be
- 21:05different workflows. all of those kinds of things. Even acquisition
- 21:08methods is big. So, and, you know, these are all
- 21:11hindsight things. I probably didn't think about these before the
- 21:13acquisition as much as I should have. But, you know,
- 21:17the acquisition methods, you know, one business is heavily reliant on, say,
- 21:21Google versus, you know, Facebook acquisition, which is more about
- 21:25Udi side of things. So even your team resources need
- 21:29to be different and your knowledge gaps need to be filled.
- 21:31Speaker 2: Got you. So are you kind of realising that, that
- 21:36if you slowed down on testing new products, launching new products,
- 21:41launching new brands, you'll still do it, but perhaps there's
- 21:44a more focused play on the ones that are really
- 21:46working and doubling down?
- 21:48Speaker 1: Definitely. I think that's my main takeaway from last year
- 21:53is we really need to focus on our main levers.
- 21:56The Udi could be far bigger than it was. It
- 21:58was sold out 50% of last year. So now we
- 22:02just need to focus on our kind of main levers.
- 22:05And since we've done that, you know, Udi's just skyrocketed.
- 22:07You know, we restructured teams and whatnot to allow single
- 22:12focus on brands, not getting heaps spread across, which is
- 22:15a massive, massive lesson. Also, obviously capital is an incredibly
- 22:19important thing. We shouldn't be applying heaps of capital to
- 22:22products for a brand with, you know, 1 million customers
- 22:25when we could do it with two, for example, with
- 22:282 million customers. So yeah, some big lessons in that
- 22:30for sure.
- 22:31Speaker 2: Got you. So coming back to the Udi concept, How
- 22:33fast did it take for you to get traction? Like
- 22:37you said you tested, did you test other products and
- 22:40you just saw nothing like with Udi? Like what's special?
- 22:43Speaker 1: You know, it's an interesting question. I think where we
- 22:48feel very, well, I know I certainly do feel very
- 22:51lucky around the products that I hit. Granted, I failed
- 22:54a lot of times. I've already been into that, but
- 22:57the the, those products, my first three products skyrocketed, you know,
- 23:01they did minimum a million dollars in their first year. Um,
- 23:05and I think what he did to then 20, then,
- 23:08you know, 200 or something like that. It was, it
- 23:10just went really, really quick. And this is where the
- 23:13whole business model of testing and validating and finding those products, um,
- 23:18came in play because i was like okay i've hit
- 23:20these three everything is easy you know i'm okay media
- 23:23buyer i'm okay at this i'm okay at that and
- 23:25it's still taking off and we're over we're surpassing other
- 23:28businesses so it really is that core foundational product but
- 23:32as i said before and this is why i'm developing
- 23:35tools and processes now for a data orientated approach before
- 23:39we even validate to really tick all these boxes and
- 23:43pick these right products um so that when we launch
- 23:46them you know we You know, just trying to find
- 23:49the answer before we even bring it out, if that
- 23:50makes sense.
- 23:53Speaker 2: Hey, guys, I really hope you're feeling inspired from today's interview. Now,
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- 24:52slash start dollar trial or click the link in the
- 24:55description to claim your trial. All right, now let's jump
- 24:58back in the show. I'd love to delve a little
- 25:02deeper on that. What does that look like? You said
- 25:05you're setting up tools and processes to work out from
- 25:10a data-driven approach, not just from a paid acquisition, you're
- 25:14getting these CPAs. What are the things?
- 25:17Speaker 1: It's a good question. I don't want to plug my
- 25:18products too badly because it's SaaS. I build a SaaS, yeah.
- 25:22I don't want to use your platform to plug my products. Yeah,
- 25:25that's okay. Yeah, I started a tool called Trend Rocket. Yep.
- 25:28And basically what it does is it scrapes all of
- 25:31these data points. So Facebook, Trustpilot reviews, Instagram. It looks
- 25:36at ad libraries. It looks at, It even goes to Alibaba,
- 25:39contacts suppliers for their feature products that exist out there,
- 25:43understands the cost of goods. What that looks like in
- 25:46the end is you're getting a large data pool of
- 25:50how well this product is growing in a certain region,
- 25:55what tools they're using to grow it, and then also
- 25:59where that trend is not currently leveraged because that ad
- 26:04inventory is so important to CPMs. I think that's one
- 26:08thing that's kind of not understood well enough is how
- 26:12competition affects your ads and more because obviously it's a
- 26:19relatability question. So if there's 10 weighted blanket people advertising
- 26:24in Australia, they're all going to, and someone shows interest
- 26:26in that, we're all going to be competing. So if
- 26:29there's no advertiser, what then happens to your CPMs? And
- 26:32that's really, aside from the products themselves, Asides from how
- 26:38good Calming Blankets and Woody were for our customers, I
- 26:42think that that's one of the main reasons they grew
- 26:43so quick is because there was very little competition in
- 26:45those regions for similar trends.
- 26:48Speaker 2: So what I'm hearing is effectively what you're trying to
- 26:51do is productize your process of finding brands to use
- 26:55software to scale that out.
- 26:57Speaker 1: Exactly. I've had so many people ask me how I've
- 26:59done that. So I've just gone and reverse engineered it.
- 27:04Because we've launched so many. I'm using the lessons of
- 27:07those failed validated products as well. I'm like, why didn't
- 27:09this work? So yeah, just trying to reverse engineer that
- 27:12and put it in a SaaS so other people can
- 27:14learn it.
- 27:15Speaker 2: But if you were selling it, wouldn't it make it
- 27:19difficult to have the uniqueness? Like, wouldn't that be an
- 27:23unfair advantage for your group?
- 27:27Speaker 1: Look, I think it's an interesting dilemma and I'll cross that.
- 27:33for that to become a problem, both for my group
- 27:36and the existing customers on the platform, you know, there's
- 27:39going to be a million brands on this, on this thing.
- 27:42What I'm, what I do believe is there's not, there's not,
- 27:45you know, a million opportunities to launch an e-commerce business
- 27:48at all times. There might be one in each niche
- 27:50each year, these success stories, um, that you see. So,
- 27:55but my theory is that if I can get it
- 27:57to a point where that becomes a problem, it's going
- 27:59to be a big tool and it's already helped a
- 28:00lot of people. So, um, Yeah, I'll cross that bridge
- 28:03when we come to it. Okay, interesting.
- 28:05Speaker 2: So a little similar to like Jungle Scout, right? Like
- 28:09Jungle Scout, you go on Amazon, you can see volume,
- 28:11you can see opportunity, all sorts of things, right?
- 28:14Speaker 1: Exactly right. As I mentioned before, the tech stack becomes
- 28:17more difficult because there's multiple things at play and people
- 28:22are using different review platforms and stuff like this on
- 28:25their Shopify store. So it's like, yes, it's like Jungle Scout,
- 28:28but more complicated because there's a lot more other tech involved. Gotcha.
- 28:33Speaker 2: So anybody watching this right now is looking to launch
- 28:37a brand. Like what's the most common mistake you see
- 28:41new brands making?
- 28:45Speaker 1: I think just crap marketing. Like you, I think, you know,
- 28:52I put it in different buckets and I think that's
- 28:55important to do as well. So you're a brand new
- 28:57founder and you're trying to launch a product. You go
- 29:00to that Shopify website, there's nothing in the footer. It's
- 29:03like the copy is really, really bad. They're using stock images.
- 29:07They're like, they don't understand what that customer actually wants.
- 29:11They're not, they don't have clear product images. It's just
- 29:13like all of these things that install trust, which I'd
- 29:17like to say is just crappy marketing. The other brands, yeah,
- 29:22like when you're trying to get, when you maybe found
- 29:26that successful product and you've got like a bit of
- 29:29a better website, And stuff like that. That's when it
- 29:31probably more comes down to the feedback loops that they
- 29:37are then creating within their business to scale. it, which
- 29:41maybe it's a technical problem. Maybe they're structuring their ad
- 29:43accounts poorly. Maybe then it's not producing enough content on Facebook.
- 29:48It's kind of those things that they need to just
- 29:50keep repeating. But that's the common question that I get
- 29:54when the first new entrepreneur and they just haven't taken
- 29:56enough time to go look at 50 different brands and
- 29:59just look at how they've structured their website and kind
- 30:02of copied those elements to build trust got.
- 30:04Speaker 2: You um so do you have like a template around
- 30:07a shopify and like a cro like because you would
- 30:10have done so many split tests where you're like we
- 30:13know if we do this we know if we do
- 30:14this like i follow guys on twitter where they're like
- 30:17there was a guy, this Carl, I forget his last name.
- 30:20Speaker 1: Yeah.
- 30:20Speaker 2: He did, he did recommendation for my fiance's website, healthy.
- 30:24And then he did one for yours or, and, and like,
- 30:26it looked like he had a sort of a blueprint.
- 30:28Do you have a blueprint of things to do? Yeah.
- 30:31Can you share some of that?
- 30:32Speaker 1: Yeah. Carl's, Carl's fantastic. So I think, I think that
- 30:37that element is maybe a step further, which is probably
- 30:41those brands that are already successful, which is, yeah, you
- 30:43need that framework to start split testing. And you hit
- 30:47the nail on the head going to Twitter and following
- 30:49people like Carl and a lot of other people as
- 30:51well that are publishing these best practices and then just
- 30:55going in and implementing them. That's a great way to
- 30:57do it. I think for the new entrepreneur, I would
- 31:01do that as well, but you just need to go
- 31:03to an established website. Like the traditional, the big guys
- 31:08are kind of setting the ideal format for a website
- 31:12that you then just need a copy. You can even
- 31:14go to like, granted, we've got actually a lot of
- 31:16things that we need to fix on that, but you
- 31:18could go to like an ASOS or an Iconic and
- 31:20really look, how have they structured their footers? Okay, I'm
- 31:22going to do that. How do they structure their descriptions
- 31:25in their products? And just kind of look at that
- 31:27and really dissect, how do I build more trust?
- 31:31Speaker 2: Got you. So when it comes to kind of, I guess,
- 31:36all the different brands, you talked about product being a
- 31:39common denominator. Is there anything else that you could share
- 31:42with our audience around the repeatability of the framework that
- 31:46you're using across the group that you think is key
- 31:49when it comes to starting successful brands? Because you have
- 31:51an incredible track record, to be honest, man, and the
- 31:55speed in which you've grown the audience Calming Blankets, all
- 32:00these other brands, it's seriously impressive. So I'm just trying
- 32:04to kind of decode that a bit more.
- 32:05Speaker 1: Yeah, look, I appreciate that. Yeah, I think the main
- 32:09thing is you're trying to find a product that scales
- 32:14through a very scalable paid digital format. And if you
- 32:18just break that down, that might be TikTok organic. So
- 32:21Really testing a product or an idea on the paid
- 32:25format of your choice, getting initial traction, and then just
- 32:27doubling down on that and building processes to just keep
- 32:30repeating it. That's the main thing.
- 32:33Speaker 2: So you talk about paid a lot and as a
- 32:37strong way to kind of test different products. You talked
- 32:41about data privacy, iOS 14. And the performance of paid advertising,
- 32:47no business has been immune to that. Like for us
- 32:49at Founder, you know, we've been hit. All business has
- 32:52been hit. Many businesses, unfortunately, have shut down because they've
- 32:56been so reliant on paid advertising. It still works. Like,
- 32:59you know, we still spend a lot of money on
- 33:01Facebook ads and in all sorts of paid traffic channels. Like,
- 33:07what's your take there? what's the lessons been for you?
- 33:10Are you still spending a ton of money on Facebook ads,
- 33:14TikTok ads? Like what's your take? I'd love to hear
- 33:16where things are at for you there.
- 33:19Speaker 1: Yeah, everyone's been hit. I think our larger businesses, smaller
- 33:24businesses have been disproportionately hit. I don't have a strong
- 33:29theory behind why that's the case. Even when we're looking
- 33:33at percentages changes, I think... Maybe there's just less data
- 33:38to work that Facebook can have even more. You know,
- 33:41Udi's got a lot of data that's flowing through it.
- 33:44It's incredibly tough. And I think that this is where
- 33:48a lot of businesses that have poor products are going
- 33:51to really struggle as well. I think one of my
- 33:54main lessons, which wasn't really, it was, you know, hindsight's 20-20.
- 34:00When people ask you, are you diversified from an acquisition channel?
- 34:03You're like, yeah, I'm advertising on TikTok. And it's just like,
- 34:05I think, that the, to have the level of thinking,
- 34:09to understand that there's actually a platform issue and reliance
- 34:13on Apple iPhones was, would have just been incredible. So,
- 34:17you know, we can say that we're diversified through Instagram
- 34:19and Facebook. So Instagram influences and Facebook, but it's all
- 34:22flowing and so reliant on that single element. And I
- 34:26think that that's going to continue to get worse. We've
- 34:28got the Android privacy update coming, I think next month. Um,
- 34:32I do think that that's going to be a lesser extent. Um,
- 34:35because a lot of our, uh, you know, everyone probably
- 34:39in this room already has an iPhone. So, um, not
- 34:42too many people are getting served ads on Android, especially
- 34:45within Australia. So lesser extent there, I think, um, yeah, it's,
- 34:50there are attribution tools out there to name a few.
- 34:53We've got the triple whale pixels just came out, but, um,
- 34:57a more probably robust in my experience tool is North beam, um,
- 35:01which is, I think these tools, um, There's a couple
- 35:05of others out there, so do your own research. I
- 35:07think these tools are great to remove multi-touch attribution and
- 35:13really understand if a platform's working. So a really strong
- 35:16example is in NorthBeam, we'll get an even ROAS for, say,
- 35:23Facebook and TikTok, but Snapchat will be one hundredth of that.
- 35:27And in the platform of Snapchat, we're getting a seven ROAS.
- 35:31So it's just like, it's great to kind of, iron
- 35:34out these tools that might not be working, that they're
- 35:36saying they're working. There's nuances to that, of course, but
- 35:40that's kind of how I'm using those tools at the moment.
- 35:43I'm not looking at them from an ad set budget
- 35:45optimization at this stage because Taylor Holliday has got some
- 35:50really good quotes on Twitter about this. So go check
- 35:52it out. But he talks about how these tools aren't
- 35:55actually feeding data back to Facebook. So therefore you're making
- 35:58optimization decisions that won't be the same the next day.
- 36:01So I'm not using them currently from an ad set.
- 36:04I am checking it, just kind of seeing how off
- 36:08it actually is because in some sense, you know, Facebook
- 36:13should just be doing this stuff themselves. So I think,
- 36:17aside from that, we use kind of like a multiplier approach.
- 36:22So where, you know, a 1.5, say, rise in Facebook
- 36:27ad account might be, you know, a three in the
- 36:30previous state. Yes. Now, over time, that's going to continually shift.
- 36:35So we are constantly kind of watching that and kind
- 36:38of using our own multipliers within the platforms and making
- 36:41sure our media buyers really do have a touch and
- 36:43a feel for what was, what's currently, and then also
- 36:47what the output is of those channels. So we use
- 36:51what's called an MER, which is like a full funnel
- 36:54return on ad spend. We plot a graph in our dashboards,
- 36:58which is sales, and then we have an MER target.
- 37:02If our MER goes too high, which is like, let's
- 37:06say 31%, what we'll do is we'll pull back Facebook
- 37:10as kind of like our main driver. Now that's problematic
- 37:13because while Facebook is like our primary driver, we're starting
- 37:17to get some really good results with TikTok. So TikTok
- 37:20is starting to really drive some traffic for us. So
- 37:22that can also move the sales and MER quite dramatically.
- 37:26This is where we're starting to This is starting to
- 37:29get a little bit more advanced and probably not for
- 37:32all your listeners. I probably wouldn't advise going ahead and
- 37:34doing this unless you're spending quite a bit on these platforms,
- 37:37but building platform specific ROAS targets within NorthBeam. So that's
- 37:42where we're getting to. But right now we just really
- 37:45use an MER. We optimize on very much on like
- 37:49ad cards cost as well from an ad set level
- 37:53to try to get the best decision and then, you know,
- 37:55just hope and pray.
- 37:58Speaker 2: Not actually and like what else are you doing like
- 38:02i'm just genuinely curious because it sounds like you guys
- 38:04have been really really strong on paid advertising sounds like
- 38:06you still are but you know like for example um
- 38:10do you know rob from quadlock another melbourne guy big
- 38:14e-commerce brand um you know for those guys it was
- 38:17really funny i we interviewed him i interviewed him like
- 38:21three years ago and he was saying like i'm gonna
- 38:24move into retail And so he said, when we caught up,
- 38:27he said, oh, Nathan, it's so funny. Somebody watched the
- 38:30interview that you and I did three years ago. And
- 38:33they're like, Rob, you were right. Retail's where it's at now. Like,
- 38:36are you guys going hard on retail? Are you doing
- 38:39more on influencers? Are you going harder on TikTok influence? Like, yeah,
- 38:43talk to us kind of like, what are you doing
- 38:45to combat this stuff? Because it's easy to see from
- 38:48the outside, you know, you're super successful. You've got a
- 38:52nine-figure business. portfolio of brands or one nine-figure brand like
- 38:56it's really impressive but what are you doing at this
- 38:58kind of level to kind of you know because because
- 39:01this will continue to happen right like platforms come platforms
- 39:04go like one of my mentors he you know he
- 39:06was doing one one cent clicks with google ads 10
- 39:10years ago founded co-founded big commerce right when they were
- 39:13playing against shopify right that platform you're not getting one
- 39:18cent clicks yeah you know it's a dollar two dollars
- 39:20right so Platforms come, platforms go. I'm just curious, what
- 39:23are you doing? How are you approaching this?
- 39:26Speaker 1: Yeah, I think I totally agree with the reason. and
- 39:30wholesale approach because I think, you know, we say we're
- 39:35direct-to-consumer e-commerce brands. I think that that's pigeoning us as,
- 39:40you know, we're brands. Like we need to think that way.
- 39:43We need to think that, you know, we can be
- 39:46in all of these retailers and stuff like that. The
- 39:48reason why I didn't in Australia early is because we
- 39:52were moving so much and this might not be the
- 39:54right approach in hindsight, but there wasn't many retailers that
- 39:58could move enough to kind of make it worth in Australia.
- 40:01In the US and these other places where they've got,
- 40:04you know, Walmart, Target, all of these massive retailers, it
- 40:10really does make sense. And I think looking at it now,
- 40:15it's all about focus for us. Like where... Previously, I
- 40:19wanted to focus on creating a ton of these brands
- 40:21and because that's what the landscape was allowing me to do.
- 40:24Speaker 2: Yes.
- 40:25Speaker 1: And that digital was easy. I was in a coronavirus
- 40:28period where I can launch kind of any product and
- 40:30it would scale like crazy. Granted, we still probably could
- 40:33do that, but I don't think it's the best use
- 40:35of our time and capital. I think the UDI, we're
- 40:39really refining what the brand actually is as a first step,
- 40:43getting all of our levers and workflows sorted within our
- 40:47existing core business, because I don't think we've done that yet.
- 40:52One thing that's maybe different to a lot of other
- 40:54brands is we went global really quickly. We tried to
- 40:57get the market, we kind of own the market in UK.
- 41:00There are some people growing there. We're slow in the US,
- 41:03but we're probably biggest in Canada as well. Europe, we
- 41:07can grow quite dramatically there. If we were to kind
- 41:10of then put our resources into like retail or wholesale here,
- 41:14that might just not be the best opportunity or best
- 41:16area for focus for us right now. But I'm very
- 41:19much in favor of the strategy because I think it's
- 41:23just a good, providing you can maintain the customer experience.
- 41:26I think it's just good to be able to give
- 41:27the customers your product in their medium that they want it.
- 41:30You know, whether that's Amazon, you've got to make sure
- 41:32the financials make sense. But if they're in the store
- 41:34and they see your product and they already wanted your product,
- 41:36that's just a good customer experience. So yeah, definitely in
- 41:40favor for it. So I would say to answer your question,
- 41:42what else am I doing? We're just getting that sorted.
- 41:46dealing with the volatility of the market right now. We're
- 41:48not over leveraging ourselves with inventory to facilitate that kind
- 41:51of stuff. And we'll probably look at retail wholesale next year. Yes.
- 41:56What market that is. I'm not sure. It might be Australia.
- 41:59It might not. But we're also putting a lot of
- 42:02resources into making the biggest clothing comfort wear brand in
- 42:08the world. So we want to, you know, really own
- 42:10that lounge, pyjama space globally. Yes. You know, there's other
- 42:15big players that are doing clothing that really rely on
- 42:19their tech and their AI like Shein and stuff like that.
- 42:23You know, that investment in that rapid testing framework, how
- 42:27does that fit into the retail strategy? And the retail
- 42:30strategy is very much more downstream. Finding these products is
- 42:34more important than what I've been talking about, and that
- 42:36goes down to a SKU level of clothing as well.
- 42:39So I really want to get that nailed, and then
- 42:41we'll go to the retail wholesale.
- 42:45Speaker 2: I'm curious, like the Udi sounds like it's just such
- 42:48a behemoth. Have you ever considered just cutting everything else
- 42:52and just going all in on the Udi?
- 42:53Speaker 1: Look, it's a good question. I think, I think I
- 42:58had investors that were, you know, wouldn't come in because
- 43:01I wasn't diversified enough. And that really played in my
- 43:06head that what I should be doing is getting diversified.
- 43:09My answer for that was to build all these brands,
- 43:11some that didn't work. which in hindsight was a really
- 43:15bad capital allocation decision. I actually talked to some other
- 43:20people recently and they're like, you're too spread thin. And
- 43:23it's just like, people are always going to poke holes
- 43:25in that. But to answer your question, I don't think
- 43:28I would enjoy that. I think I really do enjoy
- 43:30launching lots of stuff and trying new things and learning
- 43:33new stuff. Like I love the other brands as well.
- 43:36So really from a capital allocation, return on investment point
- 43:40of view, yes, it should just be Udi all in. but, um,
- 43:44you know, I don't think that that's as fun as
- 43:46it could be. I really want to build like a
- 43:47fun brand. We just launched a boucle range that's selling
- 43:50really well, just about to launch a fleece range as well,
- 43:54doing lots of licensed collaborations and stuff like that. So
- 43:57it's just, it's just good fun.
- 43:58Speaker 2: Yeah, no, I respect that man, because, um, that's what
- 44:02it's all about at the end of the day. Like,
- 44:04you know, it's about having fun and, uh, you know,
- 44:07the highs are high and the lows are low, right? Like, uh, but, um, No,
- 44:11it's obviously something you consider. I just had to ask you.
- 44:13So we have to work towards wrapping up. I'm conscious
- 44:17of your time as well. And like, you know, this
- 44:20is an awesome conversation, man. I could talk to you
- 44:22all day. You're selling a product every 10 seconds. I'm
- 44:27curious around the machine that you have to support that around.
- 44:31What does your team look like? Can you talk us
- 44:33through that? You said you restructured things. You now have
- 44:36one person. not working on multiple brands which is kind
- 44:40of you know economies of scale play which yeah so
- 44:42talk to us about that how the team is structured.
- 44:46Speaker 1: So the smaller brands i think smaller brands really should
- 44:49run lean and that's the beauty of e-commerce you can
- 44:51run a small with kind of like one brand manager
- 44:54that's either generally marketing focused um and then you probably
- 44:58need a counterbalance of customer service and ops and that
- 45:01can be a small that can scale you know $ 3,
- 45:04$ 4 million, just that team. You can use agencies as
- 45:07much as you want, scale up, scale down. The bigger brand,
- 45:13we will share finance and HR to those smaller brands
- 45:16just because it's a very scalable kind of resource. Honestly,
- 45:20when a brand hits a certain size, I'd definitely get
- 45:22a fractional CFO and fractional bookkeeper and separate it as
- 45:25quickly as possible, but they can't support that at this point.
- 45:29The team... You know, we have CMO, COO, CFO, and
- 45:36then underneath, I'm not sure if this is going to
- 45:38get too technical, but we do have like a head
- 45:41of content, a head of e-commerce, which handles merchandising, everything
- 45:45that goes on the website, handles developers. We also have,
- 45:49what else have we got under that team? We've got
- 45:54like a head of creative, who handles a lot of that,
- 45:57they're kind of the custodian of the brand, managing that
- 45:59side of things. We've also got, you know, obviously our
- 46:04media buyers. We've got head of retention, which is kind
- 46:07of like our email marketing people. Yeah, and then under ops,
- 46:11we've got a big team underneath that that handle forecasting,
- 46:15all of those kind of elements. Yeah, I'm not sure
- 46:19if it's getting too granular.
- 46:20Speaker 2: No, that's cool. And that team is split between Melbourne
- 46:24and Adelaide.
- 46:25Speaker 1: It is, yeah. Yeah. So customer service, we've got a
- 46:29lot in Adelaide. We've also got a lot of our
- 46:31content creation over in Adelaide. That's just how it happened.
- 46:34And then we've got, yeah, a lot of our, two
- 46:37of our C-level people here, a lot of our ops
- 46:39team here as well. Yep.
- 46:41Speaker 2: And do you, so you often fly your leadership team
- 46:44to Adelaide or you guys are moving in between?
- 46:47Speaker 1: We do fly our leadership team over to Melbourne. So
- 46:50we've got more leadership team here. And we do our
- 46:53strategy days here, which is really, really good. I think
- 46:56the main thing with remote work is to build a
- 47:00certain cadence of meetings and all the key things really
- 47:04need to be structured in a weekly meeting where you
- 47:08tick everything off, cameras on to ensure that culture, but
- 47:11then also nurturing it in different ways is really, really important.
- 47:15It's been a bit of a challenge, but we're definitely
- 47:16learning how to do it.
- 47:17Speaker 2: Yeah, got you. And then I have a lot of
- 47:20respect for, that you're still building the business out of
- 47:23Adelaide when you're like, you know, talent, you know, there's
- 47:29not as much talent in Adelaide, right? It'd be usually
- 47:31in the Melbourne or Sydney. Why is that? Is that
- 47:34a lifestyle choice, family choice?
- 47:38Speaker 1: Yeah, it's a good question. I think there's a lot
- 47:41of value in it. As you mentioned before, Toby Pierce
- 47:43from Sweat did it as well. There's huge, especially when
- 47:49you're struggling to find someone for a role, it's amazing
- 47:52to be able to post in two regions. If you've
- 47:54got the full remote set up, it's so, so good
- 47:57because you can compare candidates. We have not, you know,
- 48:01picked or choose from, if someone was better in Adelaide,
- 48:04would hire them in Adelaide. That's just how the splits
- 48:06ended up. Granted, a lot of recent roles have been
- 48:09in Melbourne, but our Adelaide team is, you know, top
- 48:13class as well. They're incredible. So that's just kind of
- 48:15how it fell. Obviously, if you kind of forward, you know,
- 48:19two offices is not the best guy. It's not the
- 48:21leanest structure, but you know, our people are kind of
- 48:23everything and the reason why we've been so successful. So
- 48:26it's worked out well. Yeah.
- 48:28Speaker 2: Awesome. And, um, you as a leader, right? Like what
- 48:33are you 26, 27, 27? Um, you know, you've got a,
- 48:37a senior leadership team, C-suite leaders. Um, what are you
- 48:41doing to develop as a leader and, uh, yeah, moving
- 48:46into like this true CEO role actually quite fast from
- 48:49how fast your business, businesses have grown. That must be
- 48:53a big change.
- 48:54Speaker 1: It's been, it's been the most unnatural thing that I've
- 48:58done to this point, you know, both from me being
- 49:01less hands-on, which is just against my nature, but also,
- 49:05you know, just how much you have to learn and
- 49:08how there's no actual, there's, I've read a lot of
- 49:11books on becoming a CEO and listened to a lot
- 49:13of successful CEOs on podcasts. And it's just so variable
- 49:18across what your role needs to be, what your team is,
- 49:21where your company is at. Is it in wartime? Is
- 49:23it peacetime? It's just so, so difficult. It's definitely something
- 49:27as a huge introvert, I really do struggle with. And
- 49:31it is really my main thing that I'm just trying
- 49:33to learn how to lead and how to structure organizations
- 49:37like through OKRs and Encourage your C-level suite and stuff
- 49:41like that. It's really, really unnatural and challenging. All I'd
- 49:44say is, you know, treat people with respect and just
- 49:48keep learning and ask for feedback, you know, constant feedback
- 49:51from the people your direct reports are and even other
- 49:53people as well. Get a coach. So, yeah, that's kind
- 49:56of all I'm doing for it. Awesome.
- 49:58Speaker 2: And you have a coach? Senior coach?
- 49:59Speaker 1: Yeah, yeah. I've got a coach. I've got coaches in
- 50:02kind of a lot of elements of my life, like
- 50:04different parts and not just– formalized coaches you know they're
- 50:08just mentors that help me out.
- 50:10Speaker 2: Oh i'd love to hear kind of would you be
- 50:12able to share.
- 50:12Speaker 1: Yeah yeah sure so uh look it's not not hugely
- 50:17detailed i have a coach in in adelaide he um
- 50:20more uh more from the business side of things so
- 50:24a very uh white collar kind of upbringing um he's
- 50:27also like a psychiatrist as well um so he helps
- 50:31a lot of people so he's got that real ability
- 50:33to kind of bring the best out of yourself, as
- 50:36well as like you can talk about lots of things.
- 50:38You know, it's an incredibly traumatic and stressful thing running
- 50:42a business. You're dealing with a lot of other people.
- 50:44So it's great to have someone that's incredibly mindful rather
- 50:48than this is results, results, results, because you've got to
- 50:51look after yourself, as you know. So he was incredibly helpful.
- 50:54I also think that getting a formalized mentorship, and that
- 50:59could be in a form of a board as well,
- 51:02that you need to report to some accountability. It was
- 51:04really beneficial. So that's what I'm kind of setting up now.
- 51:06Hopefully Toby Pierce will help me out in that kind
- 51:09of form. So yeah. Oh, awesome.
- 51:11Speaker 2: So you're setting up a board.
- 51:12Speaker 1: I probably won't set up a formal board, but I'm
- 51:14trying to get more formalized mentorship and like a bit
- 51:17more accountability for me and my C-level suite.
- 51:20Speaker 2: Yeah. Awesome.
- 51:22Speaker 3: All right.
- 51:22Speaker 2: Well, look, we're going to move to the hot seat round.
- 51:24Got a couple of questions for you and then we'll
- 51:27work to wrapping up. If you could go back to
- 51:31your first day in business and give yourself one piece
- 51:34of advice, what would it be and why?
- 51:37Speaker 1: Enjoy the process because that's 90% of the battle and
- 51:42it's just, yeah, you've got to enjoy it as well
- 51:44because you'll look back and you'll wish you enjoyed it more.
- 51:47Speaker 2: What's the hottest product niche to be selling in right now?
- 51:51Speaker 1: Oh God, they're all good. The one with the most
- 51:53contribution margin that everyone's talking about.
- 51:57Speaker 2: Okay. If you could have dinner with any entrepreneur, dead
- 52:00or alive, who would it be?
- 52:01Speaker 1: Elon Musk. He just couldn't go past it. I hate
- 52:04to be boring, but he's amazing.
- 52:06Speaker 2: And the last one, what's one thing you've learned today?
- 52:11That you should book.
- 52:14Speaker 1: Flights with long stopovers because I got stuck in Byron
- 52:17Bay coming here.
- 52:18Speaker 2: That's not a problem.
- 52:19Speaker 1: Yeah, that's not a problem. Exactly. Oh, awesome.
- 52:22Speaker 2: Well, look, Davey, thank you so much for your time, man.
- 52:24And actually just, Things are open, honest, vulnerable, and humble.
- 52:28Congratulations on all your success thus far. I look forward
- 52:31to watching your journey and it's great to connect.
- 52:33Speaker 1: Thanks so much, mate. Appreciate it.
- 52:34Speaker 2: Hey guys, if you love this episode, make sure to
- 52:37check out this interview with Scooter Braun on how he
- 52:40identifies talent that could go on to find wild success
- 52:43like Justin Bieber and Ariana Grande.
- 52:46Speaker 4: Justin Bieber was the most talented, gifted kid I'd ever met.
- 52:51It was so insane how great of a singer he was,
- 52:54how soulful he was, what he could do on the
- 52:56drums naturally.
- 52:57Speaker 3: Caught himself with guitar and drums.
- 52:59Speaker 4: He was a phenomenon. And we met at the perfect
- 53:03time in both of our lives.