Latest / That Real Estate Tech Guy
Why Handing Off Work Is Not the Same as Continuity
This week I’m going solo to talk about the pattern underneath almost everything your business does: receive, execute, hand off. Handing work to the next person or AI agent isn’t enough, because they also need the context to continue it, and I show why with an AI customer success agent named Maya and a customer success leader named Sarah.
We get into why access to your CRM, Slack, and email is not the same as context, how Sarah’s call with an at risk customer creates new context that has to travel back to Maya, and why a handoff and true continuity are two different standards. I also connect…
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