Ep. 84 "Blockbuster Had 60 Million Customers. Then They Stopped Listening."

Crossroad Conversations with the Lewis Brothers · May 28, 2026 · 55m · transcript

This episode explores how big companies like Blockbuster, Sears, Kodak, and others failed to adapt to changing customer needs and technological advancements. Learn key lessons on listening to your customers, embracing innovation, and staying agile in business.

keywords

business lessons, customer listening, innovation, adaptation, Blockbuster, Sears, Kodak, customer experience, business growth, industry disruption

key topics

The importance of listening to customer feedback

Case studies of Blockbuster, Sears, Kodak failures

The role of innovation and adaptation in business

Strategies for…