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Episode 35 - Active and Empathic Listening: Why You're Losing People Without Raising Your Voice
Your best employee might be quietly checking out right now, and it has nothing to do with pay. It's how you listen. Or don't.
In this episode, I break down the difference between active listening and empathic listening, why your brain is wired to drift the moment someone else starts talking, and the four levels of listening most people never climb past level two. You'll get five specific habits you can use in your very next conversation, plus a two-part story from my own taco truck that shows exactly what a listening failure costs, and exactly what listening well rebuilds.
If you lead people…
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