Latest / The Operations Podcast with Fexingo: Process, People, and Profit in Modern Business
How a Fintech Cut Customer Onboarding Time by 87 Percent with Operations
Most operations stories focus on physical workflows — factories, warehouses, hospitals. But the same process-mapping principles can transform digital customer onboarding. In this episode, Lucas and Luna examine how a major payment processor applied classic time-motion study to its sign-up flow, reducing the average activation time from 15 minutes to under 2 minutes. They walk through the specific changes: eliminating redundant data entry, running identity verification in parallel, and redesigning document upload to stream before the user hits submit. The result — an 87 percent reduction in…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.