Latest / The World of Phil Hendrie / Episode #3965 The New Phil Hendrie Show Radio Archive Hour

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Episode #3965 The New Phil Hendrie Show Radio Archive Hour · The World of Phil Hendrie

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Speaker 1: Hey, the Phil Henry Show website at philhenryshow.com contains all
0:03
Speaker 1: of the great radio archive hours that you're hearing over
0:06
Speaker 1: the air here these last few weeks. It also has
0:08
Speaker 1: a merch store where you can go and buy all
0:10
Speaker 1: kinds of crazy merch from the Phil Henry Show shot
0:13
Speaker 1: glass to the Ted's of Beverly Hills bowling shirt to
0:15
Speaker 1: the Bobby Dooley Western Estates gear to Catscapes, you know,
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Speaker 1: mouse pads. I mean, Catscapes, that's a whole thing that
0:23
Speaker 1: we're going to have to dig further into. But it's
0:25
Speaker 1: all there at the Phil Hendry Show merch store at philhendryshow.com.
0:30
Speaker 1: So if there's a birthday coming up or a holiday,
0:32
Speaker 1: you know, people say it all the time.
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Speaker 2: Doesn't matter. Just buy it at home. You know, just
0:35
Speaker 2: buy it even if there isn't. Just buy it even
0:38
Speaker 2: if you don't have anyone to buy it for. Just
0:40
Speaker 2: sit it in the kitchen and wait for a friend.
0:44
Speaker 3: Yeah, wait to make a friend. Okay.
0:45
Speaker 2: Buy it and then wait to make a friend and
0:47
Speaker 2: just put it there. Yeah, sure. Anyway, well, yeah. Anyway,
0:51
Speaker 2: at the Phil Henry Show merch store, there's something for everybody.
0:53
Speaker 2: I mean it. Seriously. We have coffee mugs. We have
0:56
Speaker 2: shot glasses. We've got T-shirts. We've got bowling shirts. We've
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Speaker 2: got chef's coats. We've got chef hats.
1:01
Speaker 1: We've got hoodies from Ted Bell and Steve Bozell's B &
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Speaker 1: B Construction and the like. So buy something for a friend,
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Speaker 1: or if you have no friends, buy something and then
1:11
Speaker 1: sit it there in a closet and wait to make
1:13
Speaker 1: a friend.
1:14
Speaker 2: Phil's laughing now.
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Speaker 4: Yes, I am.
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Speaker 1: It's at philhenryshow.com. Our archives, our merch, the greatest value
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Speaker 1: online other than porn. Welcome to today's Featured Archive Hour,
1:26
Speaker 1: our Featured Radio Archive Hour from the Hall of Fame
1:28
Speaker 1: Phil Hendry Show and philhendryshow.com. This is from March of 2005.
1:32
Speaker 1: Bob Green, who's actually named after one of the greatest
1:36
Speaker 1: general managers I ever worked for in the radio business,
1:38
Speaker 1: Bob Green at WIOD in Miami. He is the CEO
1:41
Speaker 1: of Fraser Foods, and he's on to talk about his
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Speaker 1: unhappiness with the delivery times he's getting out of his
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Speaker 1: drivers that his grocery store has guaranteed. Sure, one of
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Speaker 1: his drivers killed a family of three, but he got
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Speaker 1: the deli platter there on time. That's essentially Bob's philosophy,
1:56
Speaker 1: and he talks to cops. He talks to all kinds
1:57
Speaker 1: of people in this segment, and you'll hear his philosophy.
2:02
Speaker 1: It's all about the delivery time, and, you know, everybody else,
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Speaker 1: get out of the way.
2:07
Speaker 2: Here's Bob. Your workers are trying to organize Mr. Green
2:10
Speaker 2: for more insurance.
2:12
Speaker 3: Yeah, so they're trying to organize in an effort to
2:15
Speaker 3: increase their insurance benefits. I'm not saying we're not looking
2:18
Speaker 3: at the problem, but we have to see, I think,
2:20
Speaker 3: better effort out of them productivity-wise, especially on a day
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Speaker 3: like today where you did have a lot of rain,
2:27
Speaker 3: and a lot of drivers are going to use that
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Speaker 3: as an excuse not to get the job done that
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Speaker 3: we've asked them to do.
2:33
Speaker 1: I know.
2:34
Speaker 2: What part of the business specifically are you talking so
2:35
Speaker 2: that our listeners know?
2:37
Speaker 3: Well, we're a full-service grocery chain. We do a delivery
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Speaker 3: service for deli items, party items, as well as grocery items,
2:45
Speaker 3: and it's a very competitive field. So we offer our
2:48
Speaker 3: customers what we think is a very unique guarantee. We'll
2:51
Speaker 3: deliver in 30 minutes or less, or they're given their
2:55
Speaker 3: items for free, and it's part of our customer service
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Speaker 3: that brings these people back. It also demands a high
3:01
Speaker 3: level of professionalism and performance from our delivery people.
3:04
Speaker 2: How many delivery guys do you have per store?
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Speaker 3: Phil, we run anywhere from two or three per store.
3:11
Speaker 1: And their work has been, I mean, let's talk straight.
3:13
Speaker 1: You were saying their work is substandard.
3:16
Speaker 3: That is our contention, yeah.
3:18
Speaker 5: Why?
3:19
Speaker 3: Well, that's where we're contending with the people repping them.
3:22
Speaker 3: You know, nowadays when it comes to personnel in general,
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Speaker 3: you do have a traceable productivity drop-off. But in the
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Speaker 3: delivery field, you know, again, let's take today for an example.
3:33
Speaker 3: I've got people, my drivers are calling, and now they're
3:36
Speaker 3: using the weather as an excuse, you know, the wet streets.
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Speaker 1: Well, but to let people know who are listening around
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Speaker 1: the country, it's been a very rainy day here in
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Speaker 1: Los Angeles. The weather has been very wet and very rainy,
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Speaker 1: and you're talking about guys that are delivering with a
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Speaker 1: 30-minute or less guarantee.
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Speaker 3: Well, let me, if I could, Joe, because I've got
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Speaker 3: 17 years of experience. with these kinds of people and
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Speaker 3: these kinds of issues. I think it's the instinct of anyone,
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Speaker 3: such as yourself or anyone, to say, oh, well, they've
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Speaker 3: got a good excuse, it's raining. It is raining. It's
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Speaker 3: also a fact that I have a guaranteed delivery in
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Speaker 3: 30 minutes or we take a loss on the items.
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Speaker 3: That's also a fact. All right, so.
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Speaker 1: You're telling your drivers you've got to get there, even
4:17
Speaker 1: though today has been a particularly rough day in terms
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Speaker 1: of weather, you know.
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Speaker 2: Because I came down the freeway.
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Speaker 3: There's a lot of different kinds of days where it's rough.
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Speaker 3: When you have a choice between a paying customer and
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Speaker 3: an individual who is really kind of indicative of the
4:33
Speaker 3: kind of worker you have today complaining about the rain.
4:37
Speaker 3: In other words, you're telling me I'm supposed to pay
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Speaker 3: that person $ 5 an hour to sit with the windshield
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Speaker 3: wipers on in traffic smoking a cigarette while a customer
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Speaker 3: waits for a service.
4:47
Speaker 1: Well, if the traffic is jammed up and if it's raining...
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Speaker 1: And he has to make a really, he's got to
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Speaker 1: make a fast delivery.
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Speaker 3: Yeah, but these people don't use what I call a
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Speaker 3: scanning set. Even in heavy traffic, spaces open up between cars.
5:00
Speaker 3: If you're smart, you can move into those spaces. You
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Speaker 3: zigzag your way up the freeway. You get up there
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Speaker 3: much faster.
5:07
Speaker 2: But again, in the rain?
5:09
Speaker 3: Well, you know, you keep bringing up the rain. All right.
5:12
Speaker 2: I mean, I don't know your business, sir, and I'm
5:14
Speaker 2: not trying to tell you your business.
5:15
Speaker 3: Well, you keep bringing up the rain. Let me explain.
5:17
Speaker 3: I have a customer that I have told I will
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Speaker 3: get their items to them in 30 minutes or less.
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Speaker 3: The driver is going to have to find a way
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Speaker 3: to do that. This is, you know, it's money that
5:27
Speaker 3: I'm bleeding. And I mean literally bleeding.
5:31
Speaker 1: But, you know, you make the kind of guarantee... In
5:36
Speaker 1: the rain, the driver runs the risk of an accident
5:38
Speaker 1: is all I'm saying. That's why they want more insurance coverage.
5:40
Speaker 3: That's correct. But in order for that to happen, I'm
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Speaker 3: going to have to see some what I call old-school driving.
5:47
Speaker 3: Let me tell you a story. We had a driver once.
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Speaker 3: His name was Isaac Taylor, and he did what he
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Speaker 3: had to do.
5:53
Speaker 2: Like what?
5:53
Speaker 3: Well, he did what he had to do. Give me
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Speaker 3: an example. Well, I mean, he would go down a
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Speaker 3: one-way street if it was a few hundred yards. He
6:00
Speaker 3: cared about the employer. He cared about what we did.
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Speaker 3: Right up here on Ortega Highway, he was delivering deli items.
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Speaker 3: We have a guarantee. And he respected that. And he
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Speaker 3: got caught by the CHP. He was waving through traffic.
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Speaker 3: We paid for the ticket. And I'll tell you something else.
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Speaker 3: This guy could make 56 deliveries to every two or
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Speaker 3: three these guys make nowadays.
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Speaker 1: All right, but you also said that safety is an issue.
6:24
Speaker 3: Safety is an issue. It's a paramount issue. But I've
6:26
Speaker 3: got to get these deliveries. I don't care if it's raining.
6:28
Speaker 3: I don't care if it's a sleet storm or whatever.
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Speaker 3: If there's black ice, you better find a way to
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Speaker 3: get it delivered, or you don't work for Fraser Foods.
6:38
Speaker 6: All right?
6:38
Speaker 3: And I told these drivers, I will pay you what
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Speaker 3: you're worth, but if you don't get it to where
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Speaker 3: it's supposed to be, I'm going to leave you where
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Speaker 3: I find you. Now, we have people, and I've got
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Speaker 3: drivers who've got, you know, if they had some guts,
6:52
Speaker 3: and you keep bringing up the rain, the rain is bad,
6:55
Speaker 3: but it's also bad when I am.
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Speaker 3: Bleeding from a certain part of the body and if
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Speaker 3: you want to work for Fraser Foods I want to
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Speaker 3: see some deliveries and I want to see some delivery
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Speaker 3: times that's why we're having a problem with the issue
7:09
Speaker 3: with insurance and for me Phil I go between being
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Speaker 3: very religious and being an atheist and one of the
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Speaker 3: reasons why I have settled on being an atheist is
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Speaker 3: I ask myself what kind of a God would make
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Speaker 3: it rain on a day like today when I need
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Speaker 3: to get deliveries out And the answer to that question
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Speaker 3: is it must be a pretty vicious, brutal, and uncaring God.
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Speaker 3: So I don't choose to believe in God. That's my
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Speaker 3: own personal choice. But when these guys start crying about
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Speaker 3: the rain, I remember Isaac Taylor. This guy could make
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Speaker 3: the deliveries.
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Speaker 2: All right, I'm going to give our phone number, and
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Speaker 2: I know that you have issues that I don't understand.
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Speaker 2: I'm not in the grocery business. 1-800-449-8686. Mr. Robert Green
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Speaker 2: is with us from Fraser Foods, and he's talking about,
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Speaker 2: the deliveries being slow and not as good as they
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Speaker 2: used to be and the guys using the weather as
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Speaker 2: an excuse the guys using the traffic as an excuse
8:05
Speaker 2: the guys using the unsafe streets as an excuse or
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Speaker 2: what they call unsafe.
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Speaker 3: They get you and other people to believe the streets
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Speaker 3: are unsafe the streets are not unsafe the streets are
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Speaker 3: wet it's water get in the car make the delivery
8:20
Speaker 3: or you don't work for fraser foods you want more
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Speaker 3: insurance you can get more insurance But I want to
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Speaker 3: see productivity. This is the problem that every employer is
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Speaker 3: having today in America. Phil, if I may speak out
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Speaker 3: of turn for just a moment.
8:34
Speaker 2: Well, I want to keep this pretty much on your business.
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Speaker 3: But let me tell you what every employer in America
8:38
Speaker 3: is up against. We've got workers out there that are,
8:43
Speaker 3: for want of a better word, they're a little tender.
8:46
Speaker 3: They're a little frightened of their own shadows. They don't
8:49
Speaker 3: want to make a move here. They don't want to
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Speaker 3: go there. I've got a guy who said, make a delivery.
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Speaker 3: or I'm going to leave you where I find you.
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Speaker 3: And he says, well, it's raining today. I said to him,
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Speaker 3: I understand it's raining, and I'm paying you to, I'm
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Speaker 3: not paying you five bucks an hour to sit in
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Speaker 3: traffic with a windshield wiper on so you can listen
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Speaker 3: to your CD player, the deal that they put on
9:08
Speaker 3: their head. And a lot of these guys wear their
9:10
Speaker 3: headphones so you can't even call them on a cell phone.
9:13
Speaker 3: So you can sit there and watch windshield wipers go
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Speaker 3: back and forth.
9:17
Speaker 2: But, all right, you're right, you know your business.
9:22
Speaker 1: Um, You're paying these guys $ 5 an hour. They're asking
9:25
Speaker 1: for an increase in their insurance. You guys are talking
9:28
Speaker 1: about this. You're negotiating it.
9:30
Speaker 3: That is right, Phil. And as I said, when I
9:32
Speaker 3: start to see a little bit more productivity out of
9:34
Speaker 3: these guys, we can start talking about it.
9:36
Speaker 2: Okay. You don't feel that they are being compromised in
9:40
Speaker 2: terms of their safety?
9:41
Speaker 3: Not at all. No, not at all.
9:42
Speaker 5: Okay.
9:42
Speaker 2: Even if you say, well, you've got to get it
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Speaker 2: there in 30 minutes or less, or, quote, I'm going
9:46
Speaker 2: to leave you where I find you, what does that mean,
9:47
Speaker 2: I'm going to leave you where I find you?
9:49
Speaker 3: That means you're not going to work for Fraser Foods anymore.
9:51
Speaker 3: I mean, it's as simple as that. I don't pay
9:54
Speaker 3: these guys, and I don't offer a guarantee of 30
9:57
Speaker 3: minutes or less so that I can start bleeding... from
10:00
Speaker 3: a private area of my body so that these guys
10:04
Speaker 3: can get their insurance, and then I'm still taking a
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Speaker 3: broom handle. This is not what I call good business.
10:12
Speaker 2: All right, 1-800-449-8686. We'll take a call here from Angela. Hello, Angela.
10:16
Speaker 2: You're on the Phil Hendry Show with Robert Green.
10:18
Speaker 7: Hi there.
10:19
Speaker 3: Hi.
10:20
Speaker 7: I want to disagree with your caller. I think that
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Speaker 7: if the only way that he can profitably stay in
10:26
Speaker 7: business is by asking his drivers to engage in completely
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Speaker 7: unsafe behavior, that he doesn't deserve to be in business.
10:32
Speaker 3: No, wait. I don't know why you get the idea
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Speaker 3: of completely unsafe behavior.
10:37
Speaker 7: Well, I think that careening through wet streets, changing lanes,
10:40
Speaker 7: going the wrong way on one-way streets is absolutely unsafe behavior.
10:45
Speaker 7: I really would like to know exactly which retail outlets
10:47
Speaker 7: in the area are yours so that I can make
10:49
Speaker 7: it a point not to patronize them. I don't want
10:51
Speaker 7: your drivers anywhere near my neighborhood.
10:53
Speaker 3: I can understand, ma'am, that you don't understand my business.
10:56
Speaker 3: I guarantee you that I've been in business for a
10:58
Speaker 3: long time, and one of the reasons is I care
11:00
Speaker 3: about you. When you say to me, Mr. Green, I've
11:03
Speaker 3: got a function today, I need deli items delivered, I
11:06
Speaker 3: need food delivered, And I've had a problem. Our other
11:10
Speaker 3: service didn't come through. You know what I'm going to
11:12
Speaker 3: do for you, Angela? I'm going to get it to you.
11:14
Speaker 3: I'm going to get it to you.
11:16
Speaker 7: I'm going to be commuting to work today, and I
11:18
Speaker 7: want to make it there alive.
11:21
Speaker 3: What's that got to do with me? I don't understand
11:23
Speaker 3: her question.
11:23
Speaker 2: Well, I think she's concerned about this.
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Speaker 7: Drivers are all over the streets, and they have to
11:29
Speaker 7: get there in 30 minutes or less, even though streets
11:32
Speaker 7: are wet.
11:32
Speaker 3: Let me ask you something. You don't care about my business,
11:34
Speaker 3: in other words? So if I've got a driver... who
11:37
Speaker 3: is desperately trying to make a delivery so I don't
11:39
Speaker 3: start bleeding money. Well, he's desperately trying to.
11:42
Speaker 7: Make a delivery because of the poor, unrealistic... No, ma'am, I...
11:45
Speaker 7: So you don't... I care about the economy, but I
11:48
Speaker 7: care about people's lives more.
11:51
Speaker 3: I didn't hear what the lady said.
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Speaker 2: Could you say that again, Angela? You dropped out a
11:53
Speaker 2: little bit.
11:54
Speaker 7: I care about your business, I care about the economy,
11:56
Speaker 7: but I care about people's lives more.
11:59
Speaker 3: Well, what you're doing then is you're saying, why don't
12:01
Speaker 3: I just purposefully get in the way of this driver
12:03
Speaker 3: and slow him down so Bob Green starts to bleed
12:06
Speaker 3: some more money? Oh, I'm not.
12:08
Speaker 2: No, she didn't say.
12:09
Speaker 6: I don't want to.
12:10
Speaker 3: If I was catering, look, if I was catering your
12:13
Speaker 3: wedding and you wanted the, and you want your pigs
12:17
Speaker 3: in a blanket there on time. So in other words,
12:19
Speaker 3: what do you want me to say to you? Well, gee, Angela,
12:21
Speaker 3: I couldn't get it there because there was a little
12:24
Speaker 3: old lady and she was going three miles an hour.
12:27
Speaker 3: So I decided to just sit behind her. Is that it?
12:30
Speaker 7: I would want you to leave more than 30 minutes
12:32
Speaker 7: before my wedding, and I wouldn't order pigs in a blanket.
12:35
Speaker 3: I'm sorry?
12:36
Speaker 7: I wouldn't order pigs in a blanket, and I would
12:39
Speaker 7: want you to allow more than 30 minutes to get there.
12:42
Speaker 3: Well, whatever it is that you order, suppose you call
12:44
Speaker 3: me with 30 minutes before the wedding starts because you
12:47
Speaker 3: went with an inferior catering service, which some people do.
12:50
Speaker 3: Now you expect a miracle out of me. You want
12:53
Speaker 3: me to miracle my rear end over to your wedding,
12:55
Speaker 3: but you don't want me to kill anyone.
12:57
Speaker 2: And of course she doesn't want you to kill anyone.
12:59
Speaker 2: Of course.
13:00
Speaker 3: That's ridiculous. Look, I'm not saying I'm going to kill anybody,
13:03
Speaker 3: but if I've got to drive on a sidewalk and
13:06
Speaker 3: it doesn't hurt anyone, how does it hurt you?
13:09
Speaker 2: Are you telling your drivers to drive up on sidewalks?
13:12
Speaker 3: I'm telling them whenever it's safe, yes, you can go
13:15
Speaker 3: down a one-way street, go on a sidewalk.
13:17
Speaker 7: Driving on the sidewalk and driving the wrong way on
13:19
Speaker 7: the one-way street is illegal because of public safety.
13:23
Speaker 3: But if there's no one on the street, and it's
13:25
Speaker 3: a one-way street, there's nobody there. That's what I'm saying.
13:27
Speaker 1: All right, Angela, thank you for your call. All right,
13:29
Speaker 1: thank you. 1-800-449-8686, the number here. We're talking with Robert
13:32
Speaker 1: Green of Fraser Foods. And your contention basically being that
13:36
Speaker 1: your workers, your drivers, are not doing the job, and
13:38
Speaker 1: they're not going to get their insurance.
13:40
Speaker 3: Phil, they're insured.
13:41
Speaker 2: I know, but they're not going to get the increase
13:43
Speaker 2: in coverage they're asking for.
13:45
Speaker 3: Not until I start seeing what I call some old-school driving,
13:50
Speaker 3: where that lady, a very nice lady... She all of
13:53
Speaker 3: a sudden realizes she needs whatever it is she wants,
13:56
Speaker 3: chips and salsa for her card game, and it's got
14:00
Speaker 3: to get there. I tell my driver, you better get
14:02
Speaker 3: it there, or I'm going to leave you where I
14:05
Speaker 3: find you, and you'll never work for Fraser Foods again.
14:07
Speaker 3: You want to work for Fraser Foods, you get it there.
14:09
Speaker 3: You don't want to work for Fraser Foods, go to
14:11
Speaker 3: work for Vons, go to work for Kroger's, where they
14:15
Speaker 3: hold your hand and they pat you on the head,
14:18
Speaker 3: and their service doesn't come anywhere near you. what I
14:22
Speaker 3: call the quality breakneck and, yes, at times life-threatening service
14:26
Speaker 3: of Fraser Foods.
14:28
Speaker 1: Robert Green of Fraser Foods in a dispute with his
14:30
Speaker 1: drivers that you've probably been reading about in the paper.
14:33
Speaker 1: They want more insurance coverage because they're asked to make
14:35
Speaker 1: these deliveries fast, even on a day like today in
14:38
Speaker 1: the Los Angeles area where it is wet and it's
14:42
Speaker 1: slick and it's dangerous.
14:43
Speaker 2: The world-famous Phil Hendry Show will be right back.
14:52
Speaker 4: The Phil Henry Show is back.
14:54
Speaker 2: Isaac Taylor was a driver for you, Mr. Green, back
14:58
Speaker 2: in 1995 when eventually his car and the car of
15:04
Speaker 2: a family of three people went off of Ortega Highway
15:08
Speaker 2: and down an embankment. Do you recall that?
15:10
Speaker 3: I do recall that, Phil. We did settle that case.
15:13
Speaker 3: And Isaac is being taken care of now by our company.
15:19
Speaker 3: And that family was in the wrong. California Highway Patrol
15:23
Speaker 3: determined that.
15:24
Speaker 1: But he was a driver for you when he and
15:27
Speaker 1: this family got involved in this accident, which cost the
15:30
Speaker 1: lives of three people.
15:32
Speaker 3: I understand that, and I don't believe it's proper of you.
15:36
Speaker 3: I don't think it's proper of you in the context
15:38
Speaker 3: of this conversation to even bring that up because, as
15:41
Speaker 3: I said, the California Highway Patrol thoroughly investigated that. It
15:45
Speaker 3: was not the fault of our driver. That was determined
15:49
Speaker 3: not only in a criminal investigation. It was determined during
15:53
Speaker 3: the civil litigation that that family, while, yes, our driver
15:58
Speaker 3: was traveling at an excessive rate of speed.
16:00
Speaker 2: CHP had him at 97 miles an hour.
16:03
Speaker 3: And you're bringing that up. The Dorff family, by the way,
16:09
Speaker 3: had a trailer that they were hauling illegally. They had
16:13
Speaker 3: not put chains on their tires. The fact was that
16:16
Speaker 3: their automobile had not passed its emission test.
16:19
Speaker 2: Well, see, here's all this stuff.
16:20
Speaker 1: You see, doesn't it sound to me like your driver
16:22
Speaker 1: got out of that because of a technicality on the
16:25
Speaker 1: emission test and chains on wheels?
16:27
Speaker 2: He ran them off the road. Isn't that correct?
16:29
Speaker 3: No, that is not correct. And I would ask you
16:31
Speaker 3: to cease your conversation about this because you are getting
16:34
Speaker 3: into an area that we consider libelous.
16:37
Speaker 1: Talking here with Robert Green of Fraser Foods. about how
16:41
Speaker 1: they guarantee 30 minutes or less delivery even when it's raining.
16:46
Speaker 1: And the drivers are asking for more insurance, and you
16:49
Speaker 1: are saying you're not seeing the kind of driving out
16:51
Speaker 1: of them that you want to see.
16:52
Speaker 2: You want to see a little bit more of daring driving,
16:55
Speaker 2: I guess.
16:56
Speaker 3: Look, I want to see if there's nobody coming down
16:59
Speaker 3: a one-way street, it's not dangerous. If there's no one
17:01
Speaker 3: on the sidewalk, it's not dangerous. If you can safely
17:05
Speaker 3: negotiate your way across a railroad track, if you can
17:08
Speaker 3: safely negotiate your way driving through a, for instance, a
17:13
Speaker 3: warehouse or something, then yes, we ask that they make
17:17
Speaker 3: those considerations for our customers because they're number one.
17:20
Speaker 2: Driving through a warehouse, driving through a private piece of property.
17:26
Speaker 3: Boy, I'll tell you, you really don't get my business,
17:28
Speaker 3: do you?
17:29
Speaker 2: All right, hold on. 1-800-449-8686. The world famous Phil Henry Show. Julie,
17:35
Speaker 2: go ahead. You're on the Phil Henry Show.
17:37
Speaker 4: Hello?
17:37
Speaker 2: Hi, Julie, go ahead.
17:39
Speaker 4: Hi.
17:40
Speaker 8: I'm really fascinated with this guy. I think it's interesting.
17:44
Speaker 8: I mean, his arguments are interesting, but when you peel
17:48
Speaker 8: away all the layers and all of his excuses and
17:50
Speaker 8: all the mumbo-jumbo, he's asking his employees to do something illegal,
17:56
Speaker 8: and he's requiring it of them.
17:58
Speaker 3: Well, you break the speed limit every day, Julie, and
18:01
Speaker 3: yet nobody's coming to your house and breaking your you-know-what's
18:04
Speaker 3: over it. No, but you're requiring.
18:07
Speaker 8: In order for these people to keep their job, that's
18:09
Speaker 8: what you're requiring them to do.
18:10
Speaker 3: In order for you to keep your job, you have
18:12
Speaker 3: to break the speed limit, I'm sure, on many days. No,
18:15
Speaker 3: I plan ahead. I got you. I got you. See? No, really.
18:20
Speaker 8: If I get to work late, I say, guys, I'm sorry,
18:22
Speaker 8: I got to work late, and that's it.
18:23
Speaker 3: You break the speed limit every single day of your life. Gotcha.
18:27
Speaker 2: Well, what do you mean, gotcha?
18:28
Speaker 3: No, not to make money. I got her. I got her.
18:31
Speaker 8: Oh, you don't have me.
18:32
Speaker 5: Yeah, I do.
18:33
Speaker 3: You break the speed limit every day of your life.
18:37
Speaker 3: I don't really appreciate people laughing at me. I'm an employer.
18:40
Speaker 8: Well, you're interrupting me, and you're treating me like a jackass.
18:43
Speaker 3: Well, you are a little bit of a jackass, or
18:46
Speaker 3: a Jill-ass, if you will. Ha, ha, ha, ha, ha, ha.
18:49
Speaker 3: Is that laugh real?
18:50
Speaker 5: Yeah, it is.
18:51
Speaker 2: Okay, all right, hold on, hold on, hold on.
18:53
Speaker 3: You're hysterical.
18:53
Speaker 2: Hold on, hold on, hold on. Let's talk here. Your
18:58
Speaker 2: point is what, Julie? Because I'm not really sure what
19:00
Speaker 2: it is. And then I'll ask you, Bob.
19:02
Speaker 3: That's the first smart thing you've said, Mr. Andrews. She
19:04
Speaker 3: doesn't have a point.
19:05
Speaker 2: And I don't like being said I've only said one
19:07
Speaker 2: smart thing. I don't like that. Go ahead, Julie.
19:10
Speaker 8: Well, my point is he's blatantly clear about his employees
19:16
Speaker 8: doing illegal things, and he supports it, and he requires
19:19
Speaker 8: it of them.
19:20
Speaker 3: Your employer requires you. Hold on.
19:23
Speaker 2: Let her finish.
19:23
Speaker 8: That in itself is against the law. And you're way
19:27
Speaker 8: out of bounds, no matter which way you slice it.
19:31
Speaker 3: Hey, your employer requires you to break the speed limit
19:34
Speaker 3: in order to get to work every day. No, they don't.
19:37
Speaker 8: And even if they did, they would never be stupid
19:40
Speaker 8: enough to say that.
19:41
Speaker 7: No, they don't.
19:43
Speaker 8: They require me to get there when I get there.
19:46
Speaker 8: That means I have to wake up at 7 o'clock
19:48
Speaker 8: and get ready and take insurance. account traffic and all
19:51
Speaker 8: that stuff.
19:52
Speaker 7: I have to plan.
19:53
Speaker 3: You're waking up at 7 o'clock? I'm at the job.
19:56
Speaker 3: At 7 o'clock. Thank you.
19:57
Speaker 8: That's your job.
19:58
Speaker 9: How do you like me now?
20:00
Speaker 6: That's not mine.
20:00
Speaker 3: I'm a pharmacist.
20:02
Speaker 8: I don't have to be there until 9. It takes
20:04
Speaker 8: me 20 minutes to get there. I plan for it
20:06
Speaker 8: every day.
20:07
Speaker 3: Yeah, that's great. By the way, please try not to
20:10
Speaker 3: put any wrong medication in those bottles again, Julie. Jesus.
20:13
Speaker 9: I don't.
20:15
Speaker 6: You know, I don't know.
20:16
Speaker 8: I don't live anywhere near you.
20:17
Speaker 4: Hold on.
20:18
Speaker 2: I've got to get to another call.
20:19
Speaker 3: She says she's a pharmacist. Have you ever waited for
20:21
Speaker 3: medication in a pharmacy where those people take their sweet time?
20:24
Speaker 3: Not us. We don't do that.
20:26
Speaker 6: Somebody's waiting for life-threatening medication that.
20:29
Speaker 3: Would help them from a psychotic reaction. And she sits there,
20:32
Speaker 3: taking her time, counting out the pills. You're wrong, and.
20:35
Speaker 8: You know it, and you've got a lawsuit on your hands.
20:38
Speaker 6: You're screwed, pal.
20:38
Speaker 5: No, I'm not wrong.
20:39
Speaker 3: I got you. I got you. I got you, too. No,
20:41
Speaker 3: I got you, because you're the one that's counting out
20:43
Speaker 3: the anti-psychotic pills, and some guy's about ready to slit
20:46
Speaker 3: an old lady's throat, and you're taking your time counting
20:48
Speaker 3: out the pills. Way to go. Oh, man.
20:50
Speaker 2: All right, look.
20:53
Speaker 5: Mr.
20:53
Speaker 3: Henry, I would ask you not to put anyone like
20:55
Speaker 3: that on the phone with me again. I don't like
20:57
Speaker 3: women laughing at me. All right.
21:01
Speaker 1: She said something very good. She said the employer doesn't
21:05
Speaker 1: ask her to break the speed limit.
21:07
Speaker 3: Well, that is, it doesn't matter. Every employer expects their
21:12
Speaker 3: people to break the speed limit.
21:14
Speaker 2: Robert Green is my guest. He operates, among other things,
21:18
Speaker 2: a delivery service from his grocery chain where he expects
21:20
Speaker 2: the delivery to be made 30 minutes or less Even
21:23
Speaker 2: in the rain, his employees want more insurance money. He's
21:26
Speaker 2: not giving it until he sees some better drivings.
21:28
Speaker 4: The Phil Henry Show. Talk radio's speed trap. The Phil
21:33
Speaker 4: Henry Show is back. 1-800-449-8686.
21:38
Speaker 2: Tell the story to my audience if you believe it's
21:39
Speaker 2: that significant. We have Robert Green, the CEO of Fraser Foods,
21:42
Speaker 2: on with us, talking about his drivers wanting more insurance
21:45
Speaker 2: coverage for delivering. He guarantees a 30-minute delivery even if
21:49
Speaker 2: it's raining, even if, as you said, even if there's
21:51
Speaker 2: black eyes.
21:52
Speaker 3: Well, let me tell you about Isaac Taylor, Phil, before
21:55
Speaker 3: I forget. You're right. Isaac was involved in a very
21:59
Speaker 3: tragic accident on Ortega Highway. A family of three did
22:02
Speaker 3: lose their lives. Isaac is the kind of guy who
22:08
Speaker 3: keeps his eye on the goal. And I don't know
22:11
Speaker 3: if this is right or wrong. I can't tell you
22:13
Speaker 3: if this is right or wrong, but this is one
22:14
Speaker 3: of the reasons why we valued him. He made that delivery.
22:18
Speaker 3: Even though there was an automobile at the bottom of
22:21
Speaker 3: that canyon with a gasoline fire.
22:26
Speaker 2: Well, did he call the police? Did he call an
22:29
Speaker 2: emergency services? What did he do? In other words, I
22:32
Speaker 2: can understand if he's going to make the delivery.
22:35
Speaker 3: I don't know what he did. I just know he
22:37
Speaker 3: made that delivery. And then he came back, and when
22:39
Speaker 3: the police arrived, he was there. He was looking at it.
22:43
Speaker 3: But I feel that while I said to him, you
22:46
Speaker 3: shouldn't have done that. You should have immediately called the police.
22:48
Speaker 3: He said, well, Mr. Green, I'm just, and he said
22:51
Speaker 3: it in a way that, you know, the old black
22:53
Speaker 3: guys do. He said, Mr. Green, I'm just, you know,
22:55
Speaker 3: very grateful for the job.
22:58
Speaker 2: The way the old black guys do.
23:00
Speaker 3: No, what I mean is he was very, you know, grateful.
23:06
Speaker 2: Boy, I'll tell you something. There's a car at the
23:08
Speaker 2: bottom of a canyon on fire, and he doesn't even,
23:11
Speaker 2: were there cell phones then?
23:13
Speaker 3: I don't know. He had one of the old brick
23:15
Speaker 3: phones that we would contact him on, but I'm sure
23:18
Speaker 3: back then you couldn't get 911. I don't think they
23:20
Speaker 3: had operators or anything.
23:23
Speaker 2: All right, 1-800-449-8686. Brian, go ahead. You're on the Phil
23:28
Speaker 2: Henry Show with Robert Green.
23:30
Speaker 3: Hi, Robert.
23:31
Speaker 10: I'm a truck driver.
23:34
Speaker 1: I'm going to put you on hold. Your cell phone's
23:37
Speaker 1: breaking up, dude.
23:37
Speaker 2: Hold on for a minute. Let's go over to Nick.
23:39
Speaker 3: Hello, Nick.
23:40
Speaker 2: You're on the Phil Henry Show.
23:41
Speaker 9: Hello, Robert. I'm a college student with a business major.
23:44
Speaker 9: I'm just wanting to say that people, I'm pro-big business,
23:47
Speaker 9: but people like you give a bad name to everybody
23:51
Speaker 9: else because I'm taking ethics classes right now. What you're
23:53
Speaker 9: saying is what, for you to make an extra dollar,
23:56
Speaker 9: it's not your problem that you're putting everybody else in danger.
23:59
Speaker 9: Don't take yourself out of existence because if I was
24:02
Speaker 9: speeding to work, okay, trying to get to work, you
24:04
Speaker 9: don't care that I get to work 10 minutes late,
24:06
Speaker 9: but if I kill your family, your kids, Okay? You
24:09
Speaker 9: would care. You don't care because you're saying it's not
24:12
Speaker 9: your problem.
24:13
Speaker 3: No, wait a minute. I'm saying my family and my children,
24:16
Speaker 3: my wife, know when a man's on his way to work, brother,
24:19
Speaker 3: you get out of his way. We value the working
24:22
Speaker 3: man in our family. And I tell my wife that
24:24
Speaker 3: if you get into an automobile accident with a trucker,
24:27
Speaker 3: let's take truckers. These guys work for a living and
24:29
Speaker 3: they're hardworking guys. I tell her, you know what? He
24:31
Speaker 3: was doing his job. You get into a... What are
24:34
Speaker 3: you going to do?
24:35
Speaker 9: You're going to... You can't... You're not bringing the food
24:39
Speaker 9: to yourself. You don't understand how it would feel like
24:41
Speaker 9: to lose somebody. Three people lost their lives, probably because
24:45
Speaker 9: of your driver and his speed limit.
24:47
Speaker 3: Wait a minute. That was cleared.
24:49
Speaker 9: Look, I can't. I don't know why you run your company,
24:52
Speaker 9: but it's unethical. For you to make an extra $ 10,
24:56
Speaker 9: I'd rather your drivers drive safe. Personally, my driving record's
25:00
Speaker 9: not the best. But that's not, you know.
25:03
Speaker 3: Let me ask him. Let me ask him. As a
25:05
Speaker 3: business major and as a young man who will be
25:07
Speaker 3: going into the business world, and I've been in the
25:08
Speaker 3: business world for 23 years, don't you feel that that
25:13
Speaker 3: is a laudable thing that our driver at least made
25:15
Speaker 3: the delivery? He got the stuff. Yeah. Three people died. Yes.
25:20
Speaker 6: What's more valuable, your stupid food or their lives?
25:24
Speaker 3: My stupid food is my stupid business, Mr. Business Major.
25:28
Speaker 3: And now I know what you think of business.
25:30
Speaker 9: You're saying it's not your business what other people... how
25:34
Speaker 9: your employees act. Why don't you drive the food?
25:38
Speaker 3: Sir, I have a big business. I can't just drive
25:41
Speaker 3: the food myself. I've got three drivers in the store.
25:43
Speaker 3: I'm not saying it was a good thing that the
25:45
Speaker 3: Dorff family lost their lives. I'm saying the good news came.
25:49
Speaker 3: At least there's one piece of good news out of
25:51
Speaker 3: the whole thing. He delivered the deli platter.
25:53
Speaker 6: It's irrelevant.
25:54
Speaker 9: The people lost their lives. Your delivery becomes irrelevant. You're
25:57
Speaker 9: not putting it in perspective to everything else.
25:59
Speaker 2: Absolutely. The delivery no longer has any meaning. in the
26:04
Speaker 2: deaths of three people.
26:05
Speaker 3: Well, I don't look at things that way, and that's
26:07
Speaker 3: why I'm a successful businessman, and that's why I think
26:09
Speaker 3: this young man needs to understand it. What would you prefer?
26:13
Speaker 3: Let me ask you something, son. What do you prefer?
26:15
Speaker 3: Fresh fruit or fruit that's been thrown around in a
26:19
Speaker 3: vacant lot? You want fresh fruit.
26:22
Speaker 9: And having ten people lose their lives for that fresh
26:25
Speaker 9: fruit to get there.
26:26
Speaker 3: No, it wasn't ten. It wasn't ten. It was three
26:29
Speaker 3: people that died. Well, no, but you're... Well, I.
26:32
Speaker 2: Mean, come on, three people, ten people. My God, it
26:35
Speaker 2: was an entire family wiped out, a husband, a wife,
26:38
Speaker 2: and a kid.
26:39
Speaker 9: Have you ever heard that if a thousand people lose
26:42
Speaker 9: their lives, it's a statistic? If one person loses their life,
26:45
Speaker 9: it's a tragedy? Have you ever heard of that?
26:47
Speaker 3: Well, Nick, that's one of the things. Coming out of college,
26:49
Speaker 3: you've got a lot of slogans. Get into business, and
26:51
Speaker 3: you'll have a lot of experience.
26:53
Speaker 4: I know it's a cultural world.
26:54
Speaker 9: All right, that's not the point, but I don't condone
26:56
Speaker 9: unethical actions to make a couple extra dollars.
26:59
Speaker 3: Well, unethical I think is pretty rough. I think it's
27:02
Speaker 3: pretty rough. I think you're putting it to me pretty
27:05
Speaker 3: hard without any real tenderness to say that it's unethical.
27:11
Speaker 9: Unethical is being nice.
27:12
Speaker 3: Well, I don't think you're being tender.
27:14
Speaker 2: Well, what does tenderness have to do with it when
27:16
Speaker 2: three people are dead? Nick, thank you for your call.
27:18
Speaker 5: 1-800-449-8686.
27:18
Speaker 2: Doris, you're on the line with Robert Green of Fraser Foods.
27:24
Speaker 5: Well, good evening.
27:26
Speaker 4: Yes, ma'am.
27:27
Speaker 5: I'm so disgusted with this businessman.
27:31
Speaker 3: I tell my drivers you.
27:32
Speaker 5: Won't want to prefer your food. I want to suggest
27:36
Speaker 5: to everyone listening that they do not, not go into
27:41
Speaker 5: his stores and certainly not buy his service in any way, size, shape,
27:46
Speaker 5: or form. He is endangering so many lives. How dare
27:51
Speaker 5: he do this to his driver?
27:53
Speaker 3: Why do you put on that phony accent? What's with
27:55
Speaker 3: the phony accent? I.
27:57
Speaker 2: What do you mean the phony accent?
27:58
Speaker 3: Now, come on. Don't do not. What are you, Mrs.
28:01
Speaker 3: Howell on the Gilligan's Island deal?
28:04
Speaker 5: You are the most disgusting creature on God's earth.
28:09
Speaker 3: And you need to... Hold on, hold on.
28:11
Speaker 5: No, your business needs to be shut down. And it
28:14
Speaker 5: needs to be coming from your customers.
28:17
Speaker 6: Ma'am, I'm an American businessman. American businessmen are successful today
28:23
Speaker 6: because we full steam ahead. We don't do what the
28:28
Speaker 6: British do, which is to sit around and get permission.
28:32
Speaker 6: We don't get permission to do business in this.
28:33
Speaker 3: Country, ma'am. We go right out and do it. Well,
28:36
Speaker 3: you're not going to put me out of business.
28:37
Speaker 5: You are not a human being.
28:38
Speaker 3: I'm not a human being?
28:39
Speaker 8: In any way.
28:40
Speaker 3: Well, if I'm not, I'm a rich non-human being, I'll
28:42
Speaker 3: tell you that.
28:42
Speaker 5: There you go. You're a rich non-human being. That's what
28:45
Speaker 5: you put. That's the value you put on your drivers
28:48
Speaker 5: and your customers.
28:49
Speaker 9: Hey, why do.
28:51
Speaker 3: You think America's number one in business today? Because we
28:53
Speaker 3: didn't sit around like you British waiting for permission to
28:56
Speaker 3: do stuff. We go ahead, full steam ahead, and we
28:59
Speaker 3: get it done. Three people die. It's a tragedy. I'm sorry.
29:03
Speaker 3: What do you want me to do?
29:04
Speaker 5: I am going to suggest again.
29:06
Speaker 3: That everyone who puts.
29:09
Speaker 5: You out of business, and I'm going to, any time
29:11
Speaker 5: I see one of your vans creating an infraction of
29:15
Speaker 5: any size, shape, or form, the cops are going to know.
29:18
Speaker 2: Doris, this is Phil Hendry. Now, hold on.
29:20
Speaker 1: Now, she is saying there's going to be a, she
29:22
Speaker 1: would organize a customer boycott.
29:24
Speaker 3: Well, number one, our vans are not marked, so she
29:26
Speaker 3: won't know it's us.
29:29
Speaker 2: Wait a minute.
29:30
Speaker 5: You think that all the listeners are stupid?
29:33
Speaker 3: Well, apparently, no, just you. You're the only one that's stupid.
29:36
Speaker 5: You know, this man is beyond it, Bill. This man
29:39
Speaker 5: is totally beyond it. it.
29:40
Speaker 3: Well, what do you mean if you see our vans?
29:42
Speaker 5: I'm going to organize a boycott of your stores and
29:46
Speaker 5: all your services.
29:47
Speaker 3: First, you ought to be able to organize a ball movement.
29:50
Speaker 2: All right, that is unnecessary.
29:52
Speaker 3: Hey, look, ain't it tea time or something?
29:55
Speaker 2: Look, you know, yes, ma'am. Yes, ma'am.
29:57
Speaker 5: I'm not going to be insulted anymore.
29:58
Speaker 2: I understand.
29:59
Speaker 5: I think this man is not a human being. He's
30:02
Speaker 5: the slime of the earth.
30:04
Speaker 6: But thank you for listening.
30:04
Speaker 3: I think it's an example of why we let people
30:08
Speaker 3: into this country.
30:09
Speaker 2: Look, this is not an immigration question, sir. The lady
30:12
Speaker 2: had a point she wanted to make, all right?
30:14
Speaker 3: She wants her bangers and mash fresh. She had better
30:18
Speaker 3: understand that Fraser Foods delivers in 30 minutes or less
30:22
Speaker 3: or I start bleeding. Like I took a broom handle.
30:25
Speaker 2: I hear you.
30:28
Speaker 1: Robert Green of Frazier Foods locked in a dispute with
30:31
Speaker 1: his drivers. He does not want to pay the extra
30:32
Speaker 1: insurance until he starts seeing some more faster delivery times,
30:37
Speaker 1: even on a day like today in Los Angeles when
30:39
Speaker 1: it's been just pouring rain.
30:42
Speaker 4: The Phil Henry Show is back.
30:45
Speaker 2: You got to make a delivery?
30:46
Speaker 3: Well, that's what I'm talking about. One of my drivers
30:48
Speaker 3: didn't show up, so we've got to get out and
30:49
Speaker 3: get a delivery made.
30:51
Speaker 2: I've got to tell you, I've got two police officers
30:53
Speaker 2: hanging on the line here. I'm going to go to
30:54
Speaker 2: Paul here. Paul is a 23-year Los Angeles Police Department veteran. Paul,
30:59
Speaker 2: welcome to our program. Paul, you there?
31:02
Speaker 10: Yeah, I'm here.
31:03
Speaker 2: Okay. You're the police officer, sir?
31:06
Speaker 10: Right, actually, I just retired. I've got twice as much
31:09
Speaker 10: time on the job as this guy's got in business,
31:11
Speaker 10: 34 years.
31:12
Speaker 2: Okay.
31:13
Speaker 10: Wait a minute.
31:15
Speaker 3: What's a cop got to do with what I do
31:17
Speaker 3: for a living?
31:18
Speaker 10: Oh, buddy, I've got everything to do. Just hang on
31:20
Speaker 10: and listen to my story for a second, if you
31:21
Speaker 10: can keep your mouth shut, just for five seconds.
31:24
Speaker 3: Yeah, you're a cop.
31:26
Speaker 10: First of all, what you've done, sir, on this program,
31:28
Speaker 10: and I want to thank you for it, is you
31:30
Speaker 10: have created a lawsuit waiting to happen. When, and I
31:35
Speaker 10: don't say if, but when one of your drivers, due
31:39
Speaker 10: to some unsafe driving tactics that he's been hammered into
31:44
Speaker 10: his head that he must do to get there, creates
31:47
Speaker 10: a traffic accident that causes one, two, or three of
31:50
Speaker 10: these deaths that you don't seem to be too concerned.
31:54
Speaker 3: About, You're going to make somebody very, very rich.
31:57
Speaker 10: They're going to make somebody very, very rich. They are
32:01
Speaker 10: going to own whatever the company it is you own.
32:03
Speaker 3: Well, that's why you're a cop. You don't know anything
32:05
Speaker 3: about the law. Well, what is that.
32:07
Speaker 2: Supposed to mean? He knows about the law.
32:09
Speaker 10: First of all, what you don't want to do is
32:10
Speaker 10: get into a debate with me about the law.
32:12
Speaker 3: Well, the simple thing is this. The simple thing is this.
32:15
Speaker 3: Every person has an obligation. My drivers are sworn.
32:19
Speaker 10: All right, hold on, gentlemen.
32:20
Speaker 2: Just hold on for a minute, gentlemen. Hold on, this
32:24
Speaker 2: is a police officer talking. What do you mean about
32:25
Speaker 2: the law?
32:26
Speaker 3: I mean civil law. I mean when it comes to
32:28
Speaker 3: going into a civil claims court, he's out of his league.
32:32
Speaker 2: All right, let the gentleman finish his comments, Mr. Green,
32:35
Speaker 2: because we've given you almost an hour.
32:36
Speaker 3: Okay, but if you want to sit here and, you know,
32:39
Speaker 3: make me just sit here and have to bite a
32:41
Speaker 3: towel while these people beat me up. No, no, no.
32:43
Speaker 3: Go ahead, go ahead.
32:43
Speaker 10: Let me ask you something, sir. Have you heard of
32:45
Speaker 10: a company called Domino's Pizza?
32:48
Speaker 3: Domino's Pizza?
32:48
Speaker 10: Have you ever heard of Domino's Pizza? Have you ever
32:50
Speaker 10: heard of them, sir? Have you ever heard of Domino's Pizza?
32:55
Speaker 10: It's a simple question.
32:58
Speaker 3: It's a pizza company. Is that correct? Excuse me.
33:00
Speaker 10: I just asked for a yes or no answer.
33:02
Speaker 3: You want to know the law?
33:03
Speaker 10: Just pretend like I'm a lawyer. Yes or no, sir.
33:05
Speaker 3: Have you heard of Domino's Pizza? You pretend like I'm
33:08
Speaker 3: Marilyn Monroe. I'll tell you what.
33:11
Speaker 2: Answer the man's question. Have you heard of Domino's Pizza?
33:15
Speaker 3: Have I heard of Domino's Pizza? Is that his question? Yes, sir.
33:23
Speaker 3: I'm racking my brain, obviously. I'm racking my brain.
33:27
Speaker 2: You've never heard of Domino's?
33:30
Speaker 10: Do you remember Domino's Pizza? Their famous thing was what?
33:34
Speaker 10: 30 minutes or less.
33:36
Speaker 3: Is that not correct?
33:38
Speaker 10: You don't know.
33:38
Speaker 3: You're asking me. I don't know the company. You don't know.
33:41
Speaker 3: I came up with the 30-minute or less guarantee. I
33:43
Speaker 3: know that.
33:43
Speaker 10: Oh, excuse me, sir. You were way behind Domino's Pizza
33:46
Speaker 10: when it came up to 30 minutes or less.
33:47
Speaker 3: I just don't know that Domino's Pizza.
33:49
Speaker 10: Anyway, sir, excuse me.
33:50
Speaker 3: I wouldn't know Domino's Pizza from a boil on my
33:53
Speaker 3: rear end, okay? I came up with the 30 minutes
33:55
Speaker 3: or less guarantee. All right, let's just say... Let me
33:57
Speaker 3: tell you something.
33:58
Speaker 10: Domino's Pizza is a billion-dollar corporation, and yours is probably
34:03
Speaker 10: a $ 2 organization the way you run it. But what
34:05
Speaker 10: I'm trying to tell you is, sir, they were sued
34:08
Speaker 10: for exactly what you're doing, telling their drivers they must
34:12
Speaker 10: be there in 30 minutes or less. It costs them
34:15
Speaker 10: so much in litigation fees. Win or lose the litigation.
34:19
Speaker 3: I'd like to see your source material on that.
34:21
Speaker 10: The source material, sir, it's mitigated law. You don't have
34:26
Speaker 10: to be a brain surgeon.
34:27
Speaker 3: Did this make the news?
34:29
Speaker 10: Excuse me?
34:29
Speaker 3: Did this make the news?
34:31
Speaker 10: Make the news?
34:33
Speaker 3: Please.
34:34
Speaker 10: You're kidding.
34:35
Speaker 2: You've never heard of Domino's Pizza, Mr.
34:36
Speaker 4: Green.
34:37
Speaker 2: Domino's Pizza is an enormous chain pizza delivery company, not unlike,
34:41
Speaker 2: you know, the others. And they were sued, and they lost. And,
34:46
Speaker 2: you know.
34:46
Speaker 3: Well, how many pies were they delivering? Because I bet
34:49
Speaker 3: you we got them beat. How many pies did they
34:50
Speaker 3: do a day?
34:52
Speaker 2: How many pies did they do a day? We're talking
34:54
Speaker 2: all over America.
34:55
Speaker 4: All over.
34:56
Speaker 10: I cannot believe, sir, that you've not heard of Domino's Pizza.
34:59
Speaker 3: I just can't... Look, I can't... I never heard of
35:02
Speaker 3: you either, so what difference does it make?
35:05
Speaker 10: Okay, let me just tell you one other thing. One
35:07
Speaker 10: of these pizza companies, and it was not Domino's Pizza,
35:10
Speaker 10: thank God, was doing such a rush because everybody, there's
35:14
Speaker 10: a tremendous competition. When I was working acid investigation back
35:17
Speaker 10: in the early 70s.
35:18
Speaker 3: I like this guy telling me the restaurant business. I
35:20
Speaker 3: just love it.
35:21
Speaker 2: Will you let the man finish, please?
35:23
Speaker 10: You know, you're about a rude individual, sir.
35:25
Speaker 3: No, I just want to, was it Fincross?
35:27
Speaker 10: I'm just trying to tell you something from my experience....
35:32
Speaker 3: As a pizza delivery guy or as a cop?
35:34
Speaker 2: As a police officer.
35:37
Speaker 10: Boy, this guy is really rude.
35:38
Speaker 3: Let me ask you a question. Are they the guys
35:39
Speaker 3: that do the four cheese? That's all I want to know.
35:41
Speaker 3: Are they the guys that do the four cheese? Because
35:42
Speaker 3: then I've heard of them if they do the four cheese.
35:45
Speaker 7: Who?
35:45
Speaker 3: Domino's. Do they do the four cheese?
35:47
Speaker 2: I don't know.
35:48
Speaker 10: I don't know. I don't eat pizza very much. Just
35:50
Speaker 10: listen to what I'm telling you. A pizza delivery, and
35:52
Speaker 10: it wasn't Domino's, but a pizza delivery kid that was
35:55
Speaker 10: trying to beat The Domino's 30-minute thing, because that's what
35:59
Speaker 10: Domino's kind of set the standard at that time. He
36:02
Speaker 10: ran across a railroad crossing, threw, and tried to beat
36:07
Speaker 10: a red light.
36:08
Speaker 3: I'd hire that kid. Okay.
36:10
Speaker 5: Fine.
36:10
Speaker 10: You don't have to hire him anymore, sir, because he
36:13
Speaker 10: burned up in his vehicle. Another car.
36:17
Speaker 3: Excuse me, sir. You know what? Then I wouldn't hire
36:19
Speaker 3: him because he could.
36:20
Speaker 10: Excuse me, sir. Let me explain something to you. Not
36:22
Speaker 10: only did this.
36:23
Speaker 3: Young man die... Will you.
36:25
Speaker 2: Let this guy finish?
36:26
Speaker 3: Jesus. You know what?
36:28
Speaker 10: Not only did this young man die, three other people
36:32
Speaker 10: died in two other cars because this young man had
36:35
Speaker 10: to make his delivery as quickly as possible.
36:38
Speaker 3: And you can't see where that young man... At least
36:41
Speaker 3: he burned with dignity. Oh, my God.
36:43
Speaker 6: All right.
36:44
Speaker 10: Let me tell you something.
36:45
Speaker 2: Paul, I've got to break. I've got to break.
36:46
Speaker 3: Well, this guy, you know, if he wants to tell
36:48
Speaker 3: me about Winchell's, maybe I'll listen.
36:50
Speaker 2: Just hold on.
36:51
Speaker 4: Phil Henry Shell.
36:52
Speaker 3: When was your last pork chop inhalation? These are the
36:55
Speaker 3: questions I ask myself.
36:57
Speaker 4: The Phil Henry Show is back.
36:59
Speaker 3: 1-800-449-8686.
37:00
Speaker 4: All right, Robert Green.
37:03
Speaker 2: You still with me?
37:04
Speaker 3: Phil, right now I am traveling at a very high
37:08
Speaker 3: rate of speed. We're trying to get pizzas delivered because I...
37:10
Speaker 3: Not pizzas, but I have to ask that cop about pizzas.
37:14
Speaker 3: But I'm traveling at an extremely high rate of speed
37:17
Speaker 3: to get our deli platter out because I had a
37:19
Speaker 3: driver call up and say, I'm afraid to drive.
37:22
Speaker 6: It's raining.
37:24
Speaker 3: See, this is the kind of candy, Ash, that I
37:27
Speaker 3: will not abide. I can tell you right now, Phil,
37:29
Speaker 3: for all of my money and for all the things.
37:34
Speaker 4: That I've done down in the years, I... 1-800-449-8686 The
37:37
Speaker 4: World Famous Phil Hendry Show.
37:39
Speaker 1: The World Famous Phil Hendry Show, executive produced by Phil
37:42
Speaker 1: Hendry for