Zendesk Relate 2026: The Shift From AI Assistants To Autonomous Systems
What if the future of AI is not one all-knowing assistant, but an entire workforce of specialized agents working together behind the scenes? Recorded st Zendesk Relate, this episode features a fascinating conversation with Shashi Upadhyay about where enterprise AI is really heading, and why many businesses are still underestimating the scale of operational change required to make agentic AI work. Shashi explains why Zendesk views AI agents as a new form of digital labor rather than simply another software feature. Instead of building one giant general-purpose assistant, Zendesk is developing…
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