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Why Whole Foods is Abandoning Just Walk Out Technology · Omni Talk Retail

• 0:00
  Whole
• 0:00
  Foods
• 0:00
  daily
• 0:01
  shops
• 0:01
  will
• 0:02
  not
• 0:02
  feature
• 0:03
  Amazon
• 0:04
  just
• 0:04
  walk
• 0:04
  out
• 0:05
  technology,
• 0:05
  according
• 0:05
  to
• 0:06
  grocery
• 0:06
  dive.
• 0:06
  Again,
• 0:07
  Christina
• 0:07
  Minardi,
• 0:08
  executive
• 0:08
  vice
• 0:09
  president
• 0:09
  of
• 0:09
  growth
• 0:09
  and
• 0:10
  development
• 0:10
  for
• 0:10
  Whole
• 0:10
  Foods
• 0:11
  and
• 0:11
  Amazon,
• 0:11
  said
• 0:11
  during
• 0:12
  a
• 0:12
  store
• 0:12
  tour
• 0:12
  ahead
• 0:13
  of
• 0:13
  the
• 0:13
  opening
• 0:13
  day
• 0:14
  of
• 0:14
  the
• 0:14
  first
• 0:14
  daily
• 0:14
  shop,
• 0:15
  it
• 0:15
  isn't
• 0:16
  suitable
• 0:16
  for
• 0:16
  a
• 0:17
  retail
• 0:17
  space
• 0:18
  that
• 0:18
  frequently
• 0:18
  changes
• 0:19
  and
• 0:19
  rotates
• 0:20
  displays.
• 0:21
  Minardary
• 0:21
  reportedly
• 0:22
  said
• 0:22
  that
• 0:22
  the
• 0:22
  technology
• 0:23
  was,
• 0:23
  quote,
• 0:24
  cumbersome.
• 0:25
  And
• 0:25
  that,
• 0:26
  quote,
• 0:26
  if
• 0:26
  you
• 0:27
  have
• 0:27
  a
• 0:27
  bin
• 0:27
  of
• 0:27
  tomatoes
• 0:28
  and
• 0:28
  you
• 0:28
  want
• 0:29
  to
• 0:29
  all
• 0:29
  of
• 0:29
  a
• 0:30
  sudden
• 0:30
  just
• 0:30
  build
• 0:30
  some
• 0:31
  mozzarella
• 0:31
  on
• 0:32
  an
• 0:32
  ice
• 0:32
  bin
• 0:32
  and
• 0:32
  you
• 0:33
  can't
• 0:33
  because
• 0:33
  that
• 0:33
  has
• 0:34
  to
• 0:34
  be
• 0:34
  mapped
• 0:34
  to
• 0:34
  the
• 0:35
  cameras
• 0:35
  and
• 0:36
  it
• 0:36
  takes
• 0:36
  weeks,
• 0:37
  end
• 0:37
  quote.
• 0:38
  Uh,
• 0:39
  that's
• 0:39
  not
• 0:39
  very
• 0:40
  flexible,
• 0:40
  Chris.
• 0:41
  Uh,
• 0:41
  no.
• 0:41
  What
• 0:41
  does
• 0:42
  this
• 0:42
  news
• 0:43
  signal,
• 0:43
  do
• 0:43
  you
• 0:43
  believe?
• 0:44
  Is
• 0:44
  it
• 0:44
  the
• 0:44
  death
• 0:45
  nail
• 0:45
  of
• 0:45
  just
• 0:45
  walk
• 0:46
  out
• 0:46
  deployments
• 0:46
  within
• 0:46
  grocery
• 0:47
  bum,
• 0:48
  bum,
• 0:48
  bum?
• 0:49
  Oh,
• 0:49
  man.
• 0:50
  And
• 0:50
  I
• 0:50
  think
• 0:51
  it,
• 0:51
  honestly,
• 0:51
  I
• 0:51
  think
• 0:52
  it
• 0:52
  might.
• 0:52
  And
• 0:52
  kudos
• 0:53
  to
• 0:53
  the
• 0:53
  grocery
• 0:53
  dive
• 0:53
  team
• 0:53
  for
• 0:54
  getting
• 0:54
  that
• 0:54
  quote.
• 0:54
  I
• 0:54
  mean,
• 0:54
  that's,
• 0:55
  that's,
• 0:55
  that's
• 0:56
  kind
• 0:56
  of
• 0:56
  really
• 0:56
  salacious.
• 0:57
  Like,
• 0:57
  the
• 0:57
  whole
• 0:58
  system
• 0:58
  is
• 0:58
  cumbersome.
• 0:59
  It's
• 0:59
  not
• 1:00
  great,
• 1:00
  for
• 1:00
  lack
• 1:00
  of
• 1:00
  a
• 1:00
  better
• 1:00
  word.
• 1:01
  So
• 1:01
  I
• 1:02
  think
• 1:02
  it
• 1:02
  does
• 1:02
  potentially
• 1:03
  signal
• 1:03
  the
• 1:03
  end
• 1:03
  here.
• 1:03
  You
• 1:03
  know,
• 1:04
  we,
• 1:04
  we've
• 1:04
  already
• 1:04
  talked
• 1:05
  about
• 1:05
  two
• 1:05
  other
• 1:05
  options
• 1:06
  on
• 1:06
  this
• 1:06
  show
• 1:07
  that,
• 1:07
  from
• 1:07
  the
• 1:07
  retailer
• 1:08
  and
• 1:08
  the
• 1:08
  CPG
• 1:08
  perspective,
• 1:09
  give
• 1:09
  you
• 1:09
  the
• 1:09
  same
• 1:10
  level
• 1:10
  of
• 1:10
  insight
• 1:11
  that
• 1:11
  Amazon's
• 1:12
  just
• 1:12
  walk
• 1:12
  out
• 1:12
  technology
• 1:13
  does.
• 1:14
  We
• 1:14
  haven't
• 1:14
  even
• 1:14
  brought
• 1:15
  robotics
• 1:15
  into
• 1:15
  the
• 1:16
  discussion
• 1:16
  yet
• 1:16
  on
• 1:16
  the
• 1:17
  inventory
• 1:17
  side
• 1:17
  of
• 1:17
  things,
• 1:18
  which
• 1:18
  is
• 1:18
  much
• 1:19
  cheaper
• 1:19
  to
• 1:19
  deploy
• 1:20
  than
• 1:20
  a,
• 1:20
  you
• 1:20
  know,
• 1:21
  fixed
• 1:21
  position
• 1:21
  camera
• 1:22
  system
• 1:22
  as
• 1:22
  well,
• 1:23
  like
• 1:23
  I,
• 1:23
  like
• 1:23
  schnucks
• 1:24
  is
• 1:24
  using,
• 1:24
  and
• 1:25
  bjs
• 1:25
  and
• 1:25
  other
• 1:26
  grocers
• 1:26
  are
• 1:26
  starting
• 1:26
  to
• 1:27
  get
• 1:27
  on
• 1:27
  the
• 1:27
  trend
• 1:27
  with
• 1:27
  that,
• 1:28
  too.
• 1:28
  So
• 1:28
  at
• 1:29
  the
• 1:29
  end
• 1:29
  of
• 1:29
  the,
• 1:29
  at
• 1:29
  the
• 1:30
  end
• 1:30
  of
• 1:30
  the
• 1:30
  day,
• 1:30
  the
• 1:31
  idea
• 1:31
  of
• 1:32
  being
• 1:32
  able
• 1:32
  to
• 1:32
  just
• 1:33
  walk
• 1:33
  out
• 1:33
  of
• 1:33
  the
• 1:34
  store
• 1:34
  as
• 1:34
  the
• 1:34
  selling
• 1:35
  point
• 1:35
  or
• 1:35
  as
• 1:35
  the
• 1:35
  differentiation
• 1:36
  point
• 1:37
  against
• 1:37
  all
• 1:37
  these
• 1:37
  other
• 1:38
  technological
• 1:38
  options
• 1:39
  doesn't
• 1:40
  seem
• 1:40
  like
• 1:40
  it
• 1:40
  stacks
• 1:41
  up
• 1:41
  to
• 1:41
  me
• 1:41
  anymore.
• 1:42
  Yeah,
• 1:43
  it's
• 1:43
  a
• 1:43
  big
• 1:44
  bummer,
• 1:44
  too,
• 1:44
  I
• 1:44
  think,
• 1:45
  from
• 1:45
  my
• 1:45
  perspective,
• 1:46
  because
• 1:46
  especially
• 1:46
  in
• 1:47
  these
• 1:47
  daily
• 1:47
  shops,
• 1:47
  like
• 1:48
  they're
• 1:48
  meant
• 1:48
  to
• 1:48
  be,
• 1:48
  like
• 1:49
  just
• 1:49
  a
• 1:50
  leg
• 1:50
  up
• 1:50
  on
• 1:51
  Amazon
• 1:51
  go
• 1:51
  shops.
• 1:52
  You
• 1:52
  know,
• 1:52
  it
• 1:52
  is
• 1:53
  a
• 1:53
  place
• 1:53
  where
• 1:53
  you
• 1:53
  would
• 1:53
  want
• 1:53
  this
• 1:54
  technology
• 1:54
  to
• 1:55
  work
• 1:55
  because
• 1:56
  it's
• 1:56
  that
• 1:56
  quick
• 1:56
  in
• 1:57
  and
• 1:57
  out
• 1:57
  trip.
• 1:57
  You're
• 1:57
  just
• 1:58
  doing,
• 1:59
  you
• 1:59
  know,
• 1:59
  top
• 1:59
  up
• 2:00
  shopping
• 2:00
  throughout
• 2:00
  the
• 2:01
  week
• 2:01
  on
• 2:02
  the
• 2:02
  way
• 2:02
  to
• 2:02
  or
• 2:02
  from
• 2:03
  work
• 2:03
  or
• 2:03
  whatnot.
• 2:04
  But
• 2:04
  I,
• 2:04
  you
• 2:04
  know,
• 2:04
  I
• 2:05
  think
• 2:05
  the
• 2:05
  issue
• 2:06
  for
• 2:06
  me
• 2:06
  here
• 2:06
  is
• 2:07
  that,
• 2:08
  yes,
• 2:08
  it's
• 2:09
  going
• 2:09
  to,
• 2:09
  it's
• 2:09
  going
• 2:10
  to
• 2:10
  be
• 2:10
  a
• 2:10
  difficult
• 2:11
  road
• 2:11
  ahead
• 2:11
  for
• 2:11
  them
• 2:12
  to
• 2:12
  sell
• 2:12
  this
• 2:12
  technology
• 2:13
  to
• 2:13
  other
• 2:13
  grocers,
• 2:14
  especially
• 2:14
  when,
• 2:15
  you
• 2:15
  know,
• 2:15
  more
• 2:15
  grocers
• 2:16
  are
• 2:16
  trying
• 2:16
  to
• 2:16
  look
• 2:16
  for
• 2:17
  flexibility
• 2:17
  like
• 2:17
  you
• 2:17
  were
• 2:18
  talking
• 2:18
  about,
• 2:18
  and
• 2:18
  scan
• 2:18
  and
• 2:19
  go
• 2:19
  and
• 2:19
  carts
• 2:19
  provide
• 2:20
  that.
• 2:21
  I
• 2:21
  just,
• 2:21
  I
• 2:21
  think
• 2:22
  that
• 2:22
  it
• 2:22
  doesn't
• 2:22
  mean
• 2:22
  it's
• 2:23
  not
• 2:23
  going
• 2:23
  to
• 2:23
  work.
• 2:24
  I
• 2:24
  just
• 2:24
  think
• 2:24
  where
• 2:24
  we
• 2:25
  are
• 2:25
  currently,
• 2:26
  Amazon's
• 2:27
  engineering
• 2:27
  teams
• 2:28
  have
• 2:28
  a
• 2:28
  lot
• 2:28
  of
• 2:29
  work
• 2:30
  of
• 2:30
  experimentation,
• 2:31
  and
• 2:32
  there
• 2:32
  has
• 2:32
  to
• 2:32
  be
• 2:32
  a
• 2:32
  lot
• 2:32
  of
• 2:33
  reduction
• 2:33
  in
• 2:33
  hardware
• 2:34
  costs
• 2:34
  as
• 2:34
  well,
• 2:35
  compute
• 2:35
  costs
• 2:36
  as
• 2:36
  well
• 2:36
  to
• 2:37
  make
• 2:37
  this
• 2:37
  what
• 2:38
  they
• 2:38
  want
• 2:38
  it
• 2:38
  to
• 2:38
  be.
• 2:39
  Yeah.
• 2:39
  And
• 2:39
  it
• 2:39
  just
• 2:40
  fundamentally
• 2:40
  has
• 2:40
  to
• 2:40
  work
• 2:40
  so
• 2:41
  different
• 2:41
  than
• 2:41
  it
• 2:41
  does.
• 2:41
  And
• 2:42
  what's
• 2:42
  the
• 2:42
  road
• 2:42
  to
• 2:42
  that
• 2:43
  point?
• 2:43
  What's
• 2:43
  the
• 2:43
  Runway
• 2:44
  for
• 2:44
  that,
• 2:44
  you
• 2:44
  know.
• 2:44
  And
• 2:45
  as
• 2:45
  an
• 2:45
  aside,
• 2:46
  too,
• 2:46
  because
• 2:46
  we
• 2:47
  have
• 2:47
  time,
• 2:47
  the
• 2:47
  show's
• 2:47
  running
• 2:48
  pretty
• 2:48
  fast.
• 2:49
  Like,
• 2:49
  what
• 2:50
  is
• 2:50
  Amazon's
• 2:50
  grocery
• 2:51
  strategy?
• 2:51
  Did
• 2:51
  you
• 2:51
  understand
• 2:52
  it
• 2:52
  yesterday
• 2:52
  when
• 2:53
  Claire
• 2:53
  Peters
• 2:53
  talked
• 2:54
  about
• 2:54
  it
• 2:54
  on
• 2:54
  stage?
• 2:54
  Because
• 2:55
  I
• 2:56
  left
• 2:56
  more
• 2:56
  confused
• 2:57
  than
• 2:57
  I
• 2:57
  was
• 2:57
  going
• 2:58
  into
• 2:58
  that
• 2:58
  session.
• 2:59
  Yeah,
• 2:59
  there
• 2:59
  was
• 2:59
  not
• 2:59
  a
• 2:59
  clear
• 3:00
  answer
• 3:00
  to
• 3:01
  that.
• 3:02
  She
• 3:02
  definitely
• 3:02
  outlined
• 3:03
  all
• 3:03
  of
• 3:03
  the
• 3:04
  places
• 3:04
  and
• 3:05
  things
• 3:05
  that
• 3:05
  you
• 3:05
  can
• 3:05
  do
• 3:06
  in
• 3:06
  an
• 3:06
  Amazon
• 3:06
  store,
• 3:07
  like
• 3:07
  returning
• 3:07
  packages.
• 3:09
  You
• 3:09
  can
• 3:10
  get
• 3:10
  delivery,
• 3:11
  but
• 3:11
  there's
• 3:12
  still
• 3:12
  a
• 3:12
  cost
• 3:12
  for
• 3:13
  that.
• 3:13
  And
• 3:13
  I
• 3:13
  think
• 3:13
  that's
• 3:13
  the
• 3:13
  other
• 3:14
  part
• 3:14
  of
• 3:14
  this,
• 3:14
  too,
• 3:15
  that,
• 3:15
  you
• 3:15
  know,
• 3:15
  wasn't
• 3:15
  addressed
• 3:16
  yesterday,
• 3:16
  is
• 3:17
  that,
• 3:19
  yes,
• 3:19
  you
• 3:19
  have
• 3:19
  prime,
• 3:20
  but
• 3:20
  it's
• 3:20
  an
• 3:20
  extra
• 3:21
  charge,
• 3:22
  extra
• 3:22
  monthly
• 3:22
  charge
• 3:23
  for
• 3:23
  prime
• 3:23
  members
• 3:23
  to
• 3:24
  get
• 3:24
  some
• 3:24
  of
• 3:24
  those
• 3:25
  grocery
• 3:25
  stores,
• 3:25
  to
• 3:25
  get
• 3:25
  access
• 3:25
  to
• 3:26
  the
• 3:26
  grocery
• 3:26
  discount.
• 3:27
  And
• 3:29
  all
• 3:29
  in
• 3:29
  all,
• 3:29
  to
• 3:29
  me,
• 3:30
  it's
• 3:30
  still
• 3:30
  easier
• 3:30
  to
• 3:31
  go
• 3:31
  to
• 3:31
  a
• 3:31
  mass
• 3:31
  merchant
• 3:32
  like
• 3:32
  a
• 3:32
  Walmart
• 3:32
  and
• 3:32
  get
• 3:33
  all
• 3:33
  of
• 3:33
  those
• 3:33
  things
• 3:34
  done
• 3:34
  in
• 3:34
  one
• 3:34
  spot
• 3:34
  and
• 3:35
  on
• 3:35
  a
• 3:35
  timeline
• 3:36
  that
• 3:36
  suits
• 3:36
  me.
• 3:36
  It's
• 3:36
  definitely
• 3:37
  cheaper
• 3:37
  right
• 3:37
  now.
• 3:39
  And
• 3:39
  I'm
• 3:40
  a
• 3:40
  big
• 3:40
  fan
• 3:40
  of
• 3:40
  logic
• 3:41
  chains.
• 3:41
  Right.
• 3:41
  I
• 3:42
  always
• 3:42
  drive
• 3:42
  you
• 3:42
  crazy.
• 3:43
  Um,
• 3:43
  I
• 3:43
  just,
• 3:44
  I
• 3:44
  mean,
• 3:44
  you
• 3:44
  always
• 3:45
  drive
• 3:45
  me
• 3:45
  crazy.
• 3:46
  Not
• 3:46
  specifically
• 3:47
  related
• 3:47
  to
• 3:47
  logic
• 3:47
  chains
• 3:48
  all
• 3:48
  the
• 3:48
  time,
• 3:48
  but
• 3:48
  yes,
• 3:49
  one
• 3:49
  of
• 3:49
  the
• 3:49
  factors,
• 3:50
  right?
• 3:50
  Yeah,
• 3:50
  but
• 3:50
  yeah,
• 3:51
  the
• 3:51
  logic
• 3:51
  chain
• 3:51
  just
• 3:51
  didn't
• 3:52
  make
• 3:52
  sense
• 3:52
  to
• 3:52
  me.
• 3:52
  Like,
• 3:52
  she
• 3:52
  was
• 3:53
  upstairs
• 3:53
  up
• 3:53
  on
• 3:53
  stage
• 3:54
  saying,
• 3:54
  like,
• 3:55
  grocery
• 3:55
  shopping
• 3:55
  has
• 3:55
  gotten
• 3:56
  so
• 3:56
  difficult
• 3:56
  in
• 3:56
  the
• 3:57
  last
• 3:57
  20
• 3:57
  years,
• 3:57
  and
• 3:57
  I
• 3:57
  was
• 3:58
  like,
• 3:58
  really
• 3:58
  has.
• 3:59
  It
• 3:59
  feels
• 3:59
  like
• 3:59
  we
• 3:59
  have
• 3:59
  all
• 4:00
  these
• 4:00
  options
• 4:00
  that
• 4:00
  make
• 4:00
  it
• 4:00
  so
• 4:01
  much
• 4:01
  simpler
• 4:01
  and
• 4:01
  in
• 4:01
  the
• 4:01
  flow
• 4:02
  of
• 4:02
  our
• 4:02
  lives.
• 4:02
  So
• 4:02
  that's
• 4:02
  number
• 4:03
  one.
• 4:03
  And
• 4:03
  then
• 4:04
  number
• 4:04
  two,
• 4:04
  she
• 4:04
  also
• 4:04
  said
• 4:04
  something
• 4:05
  to
• 4:05
  the
• 4:05
  effect
• 4:05
  of,
• 4:05
  like,
• 4:06
  people
• 4:06
  go
• 4:06
  to
• 4:06
  five
• 4:07
  or
• 4:07
  six
• 4:07
  grocery
• 4:07
  stores,
• 4:08
  you
• 4:08
  know,
• 4:08
  on
• 4:08
  a
• 4:08
  weekend,
• 4:09
  and
• 4:09
  we
• 4:09
  want
• 4:09
  to
• 4:09
  simplify
• 4:10
  that.
• 4:10
  And
• 4:10
  I'm
• 4:10
  like,
• 4:10
  but
• 4:11
  wait,
• 4:11
  you're
• 4:11
  opening
• 4:11
  up
• 4:11
  another
• 4:12
  physical
• 4:12
  store
• 4:13
  for
• 4:13
  them
• 4:13
  to
• 4:13
  go
• 4:13
  into.
• 4:14
  Like,
• 4:14
  where
• 4:14
  does.
• 4:14
  I
• 4:15
  don't,
• 4:15
  I
• 4:15
  just
• 4:15
  don't
• 4:15
  get
• 4:15
  it.
• 4:16
  It
• 4:16
  doesn't
• 4:16
  stack
• 4:16
  up.
• 4:16
  But
• 4:16
  anyway.