What the FinTech? | S.4 Episode 13 | AI simulation training in financial services
In the latest episode of the What the FinTech? podcast, we’re joined by Casey Denby, VP of Sales at US tech firm Zenarate, to chat about AI simulation training and how the technology can be used by banks and financial institutions to train call centre staff to deal with a multitude of scenarios. Casey and FinTech Futures editor Paul Hindle also discuss the impact the AI boom is having on job creation, the core use cases for the technology specifically within banking and fintech and what the future might hold for AI, as well as the work Zenarate has been doing in the field. And finally, we…
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