471: Practitioner Stories: AI-Driven Customer Self-Service with Fabletics and Consensys
Practitioners from Fabletics and Consensys offer detail on what it takes to move conversational AI into production—grounding deployment in customer experience, organizational readiness, and measurable outcomes. Featuring: Francesca Del Gobbo, Fabletics Dror Avieli, formerly of Consensys, current Chief Customer Officer at Elliptic And guest host Max Ball, Principal Analyst, Forrester Show notes: Generative AI promises to transform customer service, but the move from experimentation to AI-powered self-service is a leap for most organizations. Principal Analyst Max Ball brings two more experts…
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