How Unhappy Customers Will Make You Grow - As Long As You Do This | Ep. #560

Marketing School - Digital Marketing and Online Marketing Tips · Feb 11, 2018 · 9m

In episode #560, Eric and Neil discuss ways that unhappy customers can actually help you grow as a business. Tune in to hear how you can turn failure into future success.

Time-Stamped Show Notes:

[00:27] Today’s Topic: How Unhappy Customers Will Make You Grow - As Long As You Do This

[00:55] Eric’s business grew 139% in 2017, but there was an “incident” and they lost 40% of their clients.

[01:31] So they called an all-hands meeting and found out why they lost the clients.

[01:50] Eric then reached out to the clients to see what their experience had been.

[02:02] If you talk to your customers…