Latest / Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)
American Express: Scaling AI with Trust, Governance, and Continuous Modernization
“Technology at American Express provides the foundation for everything we do at the company,” shares Ravi Radhakrishnan, EVP & CIO of American Express, as he outlines the company’s AI strategy, continuous modernization philosophy, and data-driven customer focus.
In this episode, Ravi offers an inside look at how American Express is evolving its technology foundation to power trust, security, and world-class service. From AI governance to the Intuitive Servicing Portal, he breaks down key strategies shaping the company’s digital future.
Key highlights:
Continuous modernization through…
The skinny
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