Latest / AI'm Just Trying My Best / Ep. 4: AI Leaders Assemble, Why Managers Are Stuck in the Middle

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Ep. 4: AI Leaders Assemble, Why Managers Are Stuck in the Middle · AI'm Just Trying My Best

• 0:05
  SPEAKER_01: Hello and welcome back to another episode of A, I'm Just Trying My Best.
• 0:11
  SPEAKER_00: Aren't we all Adam?
• 0:12
  SPEAKER_00: Aren't we all?
• 0:14
  SPEAKER_01: There you go.
• 0:15
  SPEAKER_01: Summed up in the line of this show in just one line.
• 0:19
  SPEAKER_01: As always, I am welcomed by my friend and business partner, Chevelle Bedra, head AI strategist for Modern Worker.
• 0:28
  SPEAKER_01: Chavelle, how are you today?
• 0:30
  SPEAKER_00: Yeah, I'm doing awesome.
• 0:32
  SPEAKER_00: How are you?
• 0:33
  SPEAKER_01: I'm doing great.
• 0:34
  SPEAKER_01: Thanks for asking.
• 0:36
  SPEAKER_01: Um really excited to talk to you today, just kind of about general uh things uh regarding AI strategy, but more so really focused on you know AI for managers, right?
• 0:48
  SPEAKER_01: What they're going through and um, you know, different ways that we can help, you know, shed some light on, hey, you're not alone here in this in this awesome process of adoption of AI into your teams.
• 1:01
  SPEAKER_01: But um, but you know, before we get into that, Chabelle, you know, how are things going on your end?
• 1:06
  SPEAKER_01: What what's what's new?
• 1:08
  SPEAKER_00: Yeah, you know, just living the dream, as they say, uh, in corporate America.
• 1:12
  SPEAKER_00: Um, I am having a great summer.
• 1:14
  SPEAKER_00: I hopefully um the smog or whatever, the air quality is is better.
• 1:20
  SPEAKER_00: Um, that's been fun.
• 1:23
  SPEAKER_01: My God, that has been horrible.
• 1:25
  SPEAKER_01: I mean, I've never experienced anything like that.
• 1:29
  SPEAKER_01: And there's been times, you know, where the news or or the weather channel says, hey, the air quality is a little bit, you know, iffy.
• 1:36
  SPEAKER_01: Don't go outside.
• 1:37
  SPEAKER_01: And you go outside and you're like, I don't know what they're talking about.
• 1:40
  SPEAKER_01: But this past Wednesday, I went outside to take my trash out, and it smelled like somebody had a campfire like right in my driveway.
• 1:48
  SPEAKER_01: Um, you know, the the smell was like something I've never experienced before.
• 1:53
  SPEAKER_01: And my God, it was awful.
• 1:55
  SPEAKER_00: Yeah, it was it was nasty.
• 1:57
  SPEAKER_00: I um I'm also one of those, like, ah, it's fine, like I'll be fine.
• 2:00
  SPEAKER_00: Whenever they say, like, don't go outside.
• 2:02
  SPEAKER_00: But I went and I cut my grass and I I felt like I smoked like a 20 packs of palls.
• 2:09
  SPEAKER_00: Um, like maybe I should have done that, but it's good, it's better today.
• 2:14
  SPEAKER_00: A little looking outside, it looks a little bit better.
• 2:16
  SPEAKER_00: So hopefully, yeah, hopefully everybody is safe and Canada stops their fires.
• 2:24
  SPEAKER_01: Yeah, I know.
• 2:24
  SPEAKER_01: I think I I read something crazy, like 800 wildfires burning at one time.
• 2:30
  SPEAKER_01: And yeah, if you were at least in central or southeast Michigan, man, like you could definitely smell it and feel it and taste it.
• 2:37
  SPEAKER_01: Like it was disgusting.
• 2:38
  SPEAKER_01: Where uh you were in northern Michigan, right?
• 2:40
  SPEAKER_01: Where it was it just as bad this weekend?
• 2:43
  SPEAKER_00: Yeah, it wasn't that bad.
• 2:44
  SPEAKER_00: It actually we kind of escaped it.
• 2:45
  SPEAKER_00: And I used uh copilot actually too.
• 2:48
  SPEAKER_00: I use co-pilot for everything.
• 2:49
  SPEAKER_00: I don't have like an original thought anymore or brain cell.
• 2:53
  SPEAKER_00: So I was like, hey, co-pilot, can I go up north?
• 2:56
  SPEAKER_00: Is it safe there?
• 2:58
  SPEAKER_00: And it actually kind of gave me like you know, a run a rundown of when the air quality could get better and all that.
• 3:04
  SPEAKER_00: So we actually were able to go up there this weekend and escape a little bit of the the worst of it, which was nice.
• 3:09
  SPEAKER_00: But uh back back in the Detroit area.
• 3:13
  SPEAKER_01: Well, we're lucky to have we're we're happy to have you back.
• 3:16
  SPEAKER_01: And you know, speaking of co-pilot, I did something similar this weekend too.
• 3:20
  SPEAKER_01: I I, you know, I was changing my air filter and my furnace uh because obviously there's a bunch of smoke going through the air, and noticed, you know, my furnace is leaking, which I I think is a general issue that a lot of people have.
• 3:34
  SPEAKER_01: Um, so you know, I pulled up co-pilot on my phone and I'm literally talking to it, you know, asking for advice, and it's walking me through the different steps that I need to take to check my filters and to check and see where this leak's coming from.
• 3:47
  SPEAKER_01: Uh, even to the fact where I, you know, was taking photos because I'm not an HVAC professional, I have no idea.
• 3:53
  SPEAKER_01: Uh, I'm taking photos of my furnace and I'm sending it through Copilot, and it's telling me exactly where I need to go based off the photos and the brand recognition and the and the manual that was pulled up.
• 4:05
  SPEAKER_01: So, you know, I know there's different advertisements on TV about you know using Chat GTP.
• 4:11
  SPEAKER_01: I think has one that uh walks an individual through fixing his truck or or something, but like it's legitimate, right?
• 4:18
  SPEAKER_01: It gives you some clear instructions and directions on on how to do like everyday tasks that you're not familiar with.
• 4:26
  SPEAKER_00: Yeah, I uh I use that stuff all the time.
• 4:29
  SPEAKER_00: In fact, so my husband's an engineer, yeah, he's not bought on to the AI thing yet.
• 4:35
  SPEAKER_00: So we had an issue kind of similar with with uh a boat this weekend, and he's like, you know, googling it like the old-fashioned way and trying to figure it out.
• 4:45
  SPEAKER_00: And I was just asking, you know, co-pilot, and I was able to diagnose it.
• 4:49
  SPEAKER_00: And he was really mad because co-pilot was correct and he was not.
• 4:52
  SPEAKER_00: So it was in a little engineer heart couldn't take that, but uh it was a lot more efficient and and helpful.
• 4:58
  SPEAKER_00: So I encourage everybody if you haven't started using it just like on a personal level, just for things.
• 5:04
  SPEAKER_00: Um, it's like having an expert in anything uh in your pocket, which is so cool and kind of like mind-blowing when you think about it.
• 5:13
  SPEAKER_01: Yeah, you know, I couldn't agree uh more.
• 5:16
  SPEAKER_01: I think this is like the second time that we've talked about just having to utilize it for everyday use, at least in my life, right?
• 5:22
  SPEAKER_01: Utilizing it for figuring out recipes now how it how to fix my furnace.
• 5:27
  SPEAKER_01: But what's funny is that you mentioned the old school way of Googling it, right?
• 5:31
  SPEAKER_01: You're like, oh, my husband, he had to he did it the old school way of Googling it, where I feel like that's not necessarily deserves that title.
• 5:39
  SPEAKER_01: Um, you know, as far as old school, but you know, I definitely know what you meant by it.
• 5:45
  SPEAKER_00: Yeah, I uh call him grandpa.
• 5:48
  SPEAKER_00: Grandpa Tim needs to get his Google machine out.
• 5:52
  SPEAKER_00: But like, but it's a good question because like a lot of people are like, well, why can't I just Google it?
• 5:56
  SPEAKER_00: That's what he says.
• 5:57
  SPEAKER_00: Well, why can't I just Google it?
• 5:58
  SPEAKER_00: But what's cool about like these tools is they pick up about you, like they learn about you every time you use it.
• 6:04
  SPEAKER_00: So a funny story on that with with my husband as well, he's gonna get bashed on this episode.
• 6:10
  SPEAKER_00: But um, so my car was making this like knocking sound.
• 6:15
  SPEAKER_00: And Tim, my husband's like, Oh, it's fine, you know, it's fine.
• 6:19
  SPEAKER_00: I'm like, okay, but doesn't seem fine, um, but that's cool.
• 6:23
  SPEAKER_00: So I actually took a picture of the wheel and and asked like co-pilots to say, hey, is this fine?
• 6:28
  SPEAKER_00: So not only did it say, like, yeah, it's that's probably not fine.
• 6:31
  SPEAKER_00: You probably should get that checked out, but it also sassed my husband.
• 6:35
  SPEAKER_00: It said, here's a text message that you can send him.
• 6:38
  SPEAKER_00: Um, and it it was kind of sassy.
• 6:41
  SPEAKER_00: Like, I know you want to be right, but we also want your family to be alive.
• 6:44
  SPEAKER_00: Uh, so can you take it to the shop?
• 6:47
  SPEAKER_00: So a Google search would not have given me that SAS.
• 6:51
  SPEAKER_00: Um, so it's just an example.
• 6:52
  SPEAKER_00: Like the more you use it for just different things, it just picks up about you.
• 6:57
  SPEAKER_00: Um, so you know, if you haven't started, encourage you to use it.
• 7:02
  SPEAKER_01: Yeah.
• 7:02
  SPEAKER_01: Um, I just want to go on record here and uh let you know that this is I do not condone the bashing of Tim.
• 7:09
  SPEAKER_01: Um, Tim's one of my best friends, so um I do not approve these messages, anyhow.
• 7:15
  SPEAKER_01: Uh, but I do see where you come are coming from.
• 7:18
  SPEAKER_01: Um, but so you know that's a big question, right?
• 7:22
  SPEAKER_01: Is what's the difference between asking copilot and then doing a Google search?
• 7:28
  SPEAKER_00: Honestly, it's that it's like the it's it's personalized.
• 7:31
  SPEAKER_00: So a couple things.
• 7:32
  SPEAKER_00: It's personalized to you, so it knows about you.
• 7:35
  SPEAKER_00: It knows, you know.
• 7:36
  SPEAKER_00: So for example, if you ask it to help you find a recipe, right?
• 7:41
  SPEAKER_00: Like over your interactions it's had with you, it knows what you like, what you don't like, it knows your family composition, it knows kind of how busy you are, like if you like to cook, like so it's picking up on that context.
• 7:52
  SPEAKER_00: So when you search and you get responses, it's immediately more personalized to you.
• 7:57
  SPEAKER_00: That's why it's really important that you use these tools as much as possible.
• 8:00
  SPEAKER_00: So that way they're picking up on that context.
• 8:02
  SPEAKER_00: And another big difference is that it allows you to, it meets you where you are, right?
• 8:07
  SPEAKER_00: So um, if you are not a good cook, you can say, Hey, I have never cooked anything in my life.
• 8:13
  SPEAKER_00: I am terrible.
• 8:14
  SPEAKER_00: I need you to walk me through this like step by step.
• 8:17
  SPEAKER_00: Um, and it'll do that.
• 8:19
  SPEAKER_00: Or if you're like a Michelin five-star chef, you know, hey, walk me through this, give me some variation.
• 8:24
  SPEAKER_00: So it can kind of meet you where you are, and you can learn and digest that information in a way that you, you know, receive information best.
• 8:34
  SPEAKER_00: So, like if you want it in a poem, you know, it can write you a poem, like it could draw you a picture, right?
• 8:42
  SPEAKER_00: So it from a personalization and from like a just tailoring the response to you, it's it's a lot better than just a Google search.
• 8:49
  SPEAKER_01: Yeah.
• 8:50
  SPEAKER_01: So so I mean, what I'm hearing for those that are there that are not AI enthusiasts, when you search in a Google search, right, you're searching for web-based information to populate, right?
• 9:01
  SPEAKER_01: So if you search in, I need a recipe for barbecue, right?
• 9:07
  SPEAKER_01: It's gonna give you links to click on about recipes for barbecues.
• 9:12
  SPEAKER_01: However, if you do a copilot search, it's gonna mimic or not mimic, but it's going to gear a response based off what type of information that you've already given it, right?
• 9:23
  SPEAKER_01: So it's gonna give you directions versus giving you links to find those directions.
• 9:28
  SPEAKER_00: Yeah.
• 9:28
  SPEAKER_00: And the hard part though is it does take a bit of time to get that context.
• 9:32
  SPEAKER_00: Just like, you know, again, you need to think about these tools, like they're a really smart assistant.
• 9:38
  SPEAKER_00: So the more that you work with them, the more information that you give it, the more context you give it, the more that it's gonna be able to give you better responses.
• 9:46
  SPEAKER_00: And so a lot of times people will use Copilot one time.
• 9:52
  SPEAKER_00: And of course, the answer is gonna be a little bit generic when you start off because it doesn't know you, and they're like, ah, this is stupid.
• 9:57
  SPEAKER_00: And they they're like, ah, this is dumb.
• 9:59
  SPEAKER_00: I could have got this on Google.
• 10:00
  SPEAKER_00: Well, it's gonna be dumb until it knows you, just like an intern or assistant's probably gonna be dumb, you know, about you until it knows you.
• 10:08
  SPEAKER_00: So you gotta kind of stick with it until like there's always a moment that people have where they're mesmerized and they're like, Wow, this it knows me, like it knows my team, it knows the work that I'm trying to do.
• 10:21
  SPEAKER_00: Uh and and once you get to that, you're like hooked, but you gotta stick with it.
• 10:27
  SPEAKER_01: Um what would you tell the folks that hear that and they're and they get a little bit skeptic of, oh, wait, co-pilot's gonna listen to me, gonna hear me, gonna, you know, use the data that I've given it to get to know and understand me.
• 10:42
  SPEAKER_01: And you know, that can be scary for folks to kind of make that adjustment or realization.
• 10:47
  SPEAKER_01: You know, what do you think about what message would you tell individuals that that are skeptic about too much information going into these AI LLMs or or whatever you know they're they're calling them?
• 11:00
  SPEAKER_00: Yeah, I mean, like I'm not a data expert, but they're getting your data anyways.
• 11:05
  unknown: Right.
• 11:05
  SPEAKER_00: If you have Alexis in your in your, you know, your home, if you have your phone, like they're getting your data anyways.
• 11:13
  SPEAKER_00: Uh, you're crazy to think that they're not.
• 11:15
  SPEAKER_00: Um, you know, like Tesla, right, has like the most data like in the world or something crazy.
• 11:21
  SPEAKER_00: So your data's out there.
• 11:22
  SPEAKER_00: Um, and and you're getting date, they're you're giving data out by doing Google searches too.
• 11:28
  SPEAKER_00: You know, um, they can scrape your IP addresses and see where your, you know, websites you're visiting.
• 11:32
  SPEAKER_00: So I see where people are a little bit concerned about that, but your data's already out there.
• 11:37
  SPEAKER_00: Now, you you know, if you're using the free versions, you want to be a little bit more careful and not put like any proprietary or sensitive information out there, like your social security numbers or things like that.
• 11:46
  SPEAKER_00: But um I your data is already out there.
• 11:50
  SPEAKER_00: And from a company perspective, if you're using it, that's why I really like Copilot because they have that enterprise data protection.
• 11:57
  SPEAKER_00: So if you're using it on a business account, like all of your data kind of stays um stays safe and and contained.
• 12:03
  SPEAKER_00: It is not used to train the model.
• 12:05
  SPEAKER_00: So that's why I really like Copilot versus some of the other tools out there.
• 12:09
  SPEAKER_01: Yeah, and you're right about you know, they're getting your data anyway.
• 12:13
  SPEAKER_01: You know, I I remember, and I'm not even sure if this is still going on, but um, there was what was it, ring camera or there was some sort of camera system um that they marketed.
• 12:25
  SPEAKER_01: I remember this during the Super Bowl last February, that it was marketed towards, you know, finding lost pets, right?
• 12:33
  SPEAKER_01: And being able to, you know, do you remember that where they were like, you know, we can find your lost pets by by integrating your ring camera to to be able to track the neighborhood, right?
• 12:43
  SPEAKER_01: And see if your pet has come across anybody's front porch.
• 12:46
  SPEAKER_01: And I remember thinking, like, oh my gosh, like, sure, you know, that makes a lot of sense, but now you're giving that service the ability to tap into your ring camera to find these lost pets, right?
• 13:02
  SPEAKER_01: Which means when would it ever shut off, right?
• 13:05
  SPEAKER_01: Like what data isn't yours or is yours?
• 13:08
  SPEAKER_00: Yeah, I mean, it's it's all kinds of creepy.
• 13:11
  SPEAKER_00: Um, we'll have to have maybe a data expert come on here one time.
• 13:15
  SPEAKER_00: Um, probably not.
• 13:16
  SPEAKER_00: I probably don't want to know.
• 13:17
  SPEAKER_00: But I think if you if you don't want any data on you ever, like you're gonna have to go off the grid and like live in the forest in a pot or something, um, just because that's just the world we live in.
• 13:30
  SPEAKER_00: Luckily, I'm not like a serial killer or like, you know, doing you know, uh massive crime.
• 13:34
  SPEAKER_00: So I think I'm okay.
• 13:36
  SPEAKER_00: But if you are, you might wanna get off the grid anyhow.
• 13:40
  SPEAKER_01: Um that that sounds like something definitely a serial killer would say to say they're not serious.
• 13:46
  SPEAKER_01: But anyhow, I agree with you.
• 13:48
  SPEAKER_01: Um, you know, your information's being tracked, you know, whether you realize it or not.
• 13:53
  SPEAKER_01: And you know, we got to stay vigilant and make sure that when we are using these free subscriptions, like you said, you know, don't put your sensive data in there, don't put credit card numbers, social security numbers, none of that stuff, right?
• 14:04
  SPEAKER_01: It's okay to ask, hey, what's wrong with my furnace and send a pick.
• 14:08
  SPEAKER_01: Um, but you know, when it comes to your sensive data, just make sure you keep that between you and real life humans to a certain extent, right?
• 14:15
  SPEAKER_00: Yeah, sure.
• 14:17
  SPEAKER_00: Um, Adam, what are you watching there?
• 14:18
  SPEAKER_00: Are you watching The Office?
• 14:21
  SPEAKER_01: I am a huge Office fan.
• 14:23
  SPEAKER_01: Shout out Office.
• 14:24
  SPEAKER_01: Uh, bring it back.
• 14:26
  SPEAKER_01: Um but yeah, I'm watching The Office here.
• 14:29
  SPEAKER_00: I um that is actually one of my favorite episodes, and it reminds me a lot about um what's happening in AI.
• 14:36
  SPEAKER_00: So that's the healthcare episode, right?
• 14:37
  SPEAKER_01: Looks like it is, where Michael needs to pick a healthcare plan uh for his his office's employee staff, yeah.
• 14:45
  SPEAKER_00: Yeah, so it actually reminds me a lot about what's happening with AI because um, and specifically to managers.
• 14:52
  SPEAKER_00: So I that's that's something I wanted to to talk about, you know, today actually is what's managers kind of you know position and and their situation right now with AI because it's it's not great.
• 15:04
  SPEAKER_00: Have you uh I don't know if you've read any headlines or anything about it, but um managers are getting a little bit pressed.
• 15:12
  SPEAKER_01: Yeah, they they are right, they're they're feeling pressure, um, you know, uh to figure this out, right?
• 15:20
  SPEAKER_01: To create strategy, to you know, work with work with vendors, work with consultants to to adopt some sort of strategy.
• 15:28
  SPEAKER_01: And I say some sort because nobody knows, right?
• 15:31
  SPEAKER_01: Um, you know, we we've worked with companies where we're able to help with their sales department, right?
• 15:36
  SPEAKER_01: And they see, you know, large revenue increases and easier production, easier workflow for their sales individuals.
• 15:43
  SPEAKER_01: But when you get into the functionality of say something not driven towards sales, maybe something more operational, um, you know, for instance, like an office, right?
• 15:52
  SPEAKER_01: Picking uh healthcare plans out, you know, they're feeling a pressure of what can we do?
• 15:57
  SPEAKER_01: How do we even do it?
• 15:58
  SPEAKER_01: How do we utilize AI to do it?
• 16:00
  SPEAKER_01: So yeah, I've been following up on it, but I'm eager to hear what your input is and maybe how managers can decrease that pressure or feel a little bit more comfortable.
• 16:09
  SPEAKER_00: Yeah, I mean, I uh one, I encourage everybody that's interested in this topic to watch this episode.
• 16:14
  SPEAKER_00: I believe it's season one.
• 16:16
  SPEAKER_00: Um, but what is kind of interesting is in this episode, if you if you don't know the office, so Michael Scott's the branch manager, and corporate kind of tasks him with picking the healthcare plan for the office.
• 16:30
  SPEAKER_00: And so what is is kind of interesting is he doesn't know anything about healthcare.
• 16:35
  SPEAKER_00: He's like, I don't know, like what who am I to choose this?
• 16:38
  SPEAKER_00: So he's trying to make corporate happy, make his employees happy, and he's kind of crunch, right?
• 16:43
  SPEAKER_00: And I think that's exactly what's happening to leaders right now is they are, you know, corporate, the board wants people to, you know, really push AI.
• 16:53
  SPEAKER_00: Employees, they're feeling, you know, every which way about AI.
• 16:58
  SPEAKER_00: And they're the ones that are kind of responsible for really enabling this.
• 17:03
  SPEAKER_00: And they're the ones that's, you know, study after study's proven like they're the ones that need to lead this in order for it to work.
• 17:09
  SPEAKER_00: And they're like, we don't know what the hell we're doing either.
• 17:12
  SPEAKER_00: You know, like I in this episode, he's like, I'm not a healthcare person.
• 17:16
  SPEAKER_00: So he actually um, you know, delegates it to Dwight.
• 17:19
  SPEAKER_00: And you see that happening like all the time.
• 17:22
  SPEAKER_00: Uh corporates, like, hey, managers make people use AI.
• 17:27
  SPEAKER_00: They don't understand it themselves, they don't understand the direction of the company, which is another, you know, huge thing we we are seeing right now, is there's not like an organizational direction or goal for AI.
• 17:40
  SPEAKER_00: What we're trying to do, um, they don't have the good, you know, tools and data and workflows to even enact any change.
• 17:50
  SPEAKER_00: And they're and they're trying to do this all while like there's a lot of emotions uh around AI.
• 17:56
  SPEAKER_00: People are afraid they're losing their jobs, how it's gonna impact their work, you know, day-to-day.
• 18:00
  SPEAKER_00: So they're trying to manage that.
• 18:02
  SPEAKER_00: And so they're just kind of squeezed.
• 18:03
  SPEAKER_00: And I I feel really bad for managers right now, um, just because it's not a great place to be in, quite honestly.
• 18:11
  SPEAKER_01: Yeah, and and managers feel all the pressure from other avenues, other than okay, you know, adopt AI and show us what the results are, right?
• 18:21
  SPEAKER_01: And and you mentioned this episode where it's funny because uh, you know, Michael Scott's sitting across from his leadership, and they say, Hey, what what plan are you going with?
• 18:29
  SPEAKER_01: And he slaps and he's like, Gold plan, yep, the goal plan.
• 18:33
  SPEAKER_01: And she looks at him like, You didn't even read this, did you?
• 18:36
  SPEAKER_01: And he's like, Yep, I want, you know, he starts listing off like massages or acupuncture, right?
• 18:42
  SPEAKER_01: That's what I want.
• 18:43
  SPEAKER_01: And she shakes her head and she's like, That's not even included in this.
• 18:46
  SPEAKER_01: And and that's what I feel like the pressure is for these middle managers are is yep, I want the gold plan, make it happen.
• 18:54
  SPEAKER_01: And it's like, well, what does that mean?
• 18:56
  SPEAKER_01: Right?
• 18:56
  SPEAKER_01: Does that mean where do we start?
• 18:58
  SPEAKER_01: Do we start within sales?
• 19:00
  SPEAKER_01: Do we start within HR?
• 19:01
  SPEAKER_01: Like, how do we even what what's the capabilities?
• 19:03
  SPEAKER_01: And it can get extremely confusing for a lot of folks, uh, especially folks that have never dealt with you know AI before or have any strategy, you know, it'd be like me saying, hey Adam, go climb a tree tomorrow and tell me the best way to do it.
• 19:19
  SPEAKER_01: I'm not a I don't climb trees, right?
• 19:21
  SPEAKER_01: I don't, I don't do that type of work.
• 19:23
  SPEAKER_01: So um it's important for for managers and people to find that information, find consultant companies, find that uh individuals that can help you, right?
• 19:33
  SPEAKER_01: Help navigate this adoption.
• 19:35
  SPEAKER_00: Yeah, and it's hard too because you have some people on the team, right?
• 19:39
  SPEAKER_00: There's such a broad range of where people are with this.
• 19:42
  SPEAKER_00: So you have a lot of people that are still, you know, kind of that that um like adoption cycle, right?
• 19:49
  SPEAKER_00: So you have the bell curve and you have people that are like the the laggards that just will probably never use AI.
• 19:55
  SPEAKER_00: Um, and then you have, you know, kind of people like in the middle that are like, hey, I want to use it, but I'm not quite sure.
• 20:00
  SPEAKER_00: But then you have people on the far end of the spectrum that are like using it, avid users, like killing it.
• 20:06
  SPEAKER_00: And so your manager, you know, your managers are trying to like keep everybody happy, feeling confident, keeping them informed.
• 20:15
  SPEAKER_00: And there's a lot of people that are using AI better than managers.
• 20:18
  SPEAKER_00: And so that's it creates like a whole nother layer of complexity of, you know, hey, am I gonna be replaced by my employees that are, you know, um using this tool better than me?
• 20:29
  SPEAKER_00: And that's where I think, you know, Adam, a lot of the work that we do with managers is to help them feel, you know, really confident and give them, you know, the capabilities to be able to lead this effectively.
• 20:41
  SPEAKER_00: And I think the first thing to do is just use it yourself.
• 20:44
  SPEAKER_00: Um, that's why we're doing that workshop here in a couple weeks of you know, just helping sales leaders know how to use it in their day-to-day, you know, nothing crazy, but some really impactful use cases so they can feel a little bit more confident, see what the tools can do so they can just lead, you know, more effectively where they're at.
• 21:06
  SPEAKER_01: Yeah.
• 21:07
  SPEAKER_01: Um, yeah, a lot of good points you touched on.
• 21:10
  SPEAKER_01: And um, you know, what's interesting for me is you mentioned individuals who are using AI, who are kind of like easing their way into it.
• 21:19
  SPEAKER_01: What about the AI captains up there, right?
• 21:21
  SPEAKER_01: That are utilizing it to a potential where they're able to do their job better, right?
• 21:28
  SPEAKER_01: They're able to get better results, and they're quietly in the back taking, you know, credit and they're and they say, Hey, you know, employee Jim, you're killing it, you're you know, and he's secretly thanking, you know, co-pilot for being able to complete his job quicker, better, faster, more efficient.
• 21:45
  SPEAKER_01: And he's taking all the credit for which he should because he's utilizing his mind to do it.
• 21:50
  SPEAKER_01: But but those are some people that you know are gonna excel, but also are still excelling now because they're able to adapt.
• 21:58
  SPEAKER_01: And and it's very similar.
• 22:00
  SPEAKER_01: To you know, you're talking about individuals, you know, changing or getting to know.
• 22:04
  SPEAKER_01: You know, what about when in in people started using computers in their everyday workflow, right?
• 22:09
  SPEAKER_01: A time before you had a mini computer in your pocket all day, you know, mid-90s is when computers really started to enter the workforce, right?
• 22:18
  SPEAKER_01: Where everybody had one.
• 22:20
  SPEAKER_01: Um, this is something similar, right?
• 22:22
  SPEAKER_01: You're you're it's a technology that you're going to have to learn just as if you did computers in order to, you know, supercharge your role within any organization.
• 22:33
  SPEAKER_00: And you know, you bring up a great point.
• 22:34
  SPEAKER_00: So around managers, one thing I don't think is talked enough about, and I'm all but certain this is happening and will continue to happen, is a bit of like imposter syndrome.
• 22:45
  SPEAKER_00: So you have leaders that aren't really using AI themselves, they view it just as like a cheat code.
• 22:52
  SPEAKER_00: Hey, this employee is like getting the answers to the test.
• 22:56
  SPEAKER_00: Um, and so what I imagine's happening um is they're maybe discounting that employee's work.
• 23:04
  SPEAKER_00: They're not really like, you know, instead of looking at like, hey, you're being resourceful using the tools that were given to you, hey, Adam completed that, you know, that that research paper, you know, that that pitch deck, but he used AI.
• 23:16
  SPEAKER_00: So that's not really that he didn't really do that.
• 23:18
  SPEAKER_00: I think that's a big problem.
• 23:20
  SPEAKER_00: Um, and I think that's again where managers starting to use the tools themselves and getting more competent, you know, confident and comfortable, they'll start to even, you know, not have that paradigm of like, because it is hard to use AI, quite honestly.
• 23:34
  SPEAKER_00: Um, it's not a cheap code in in a lot of ways.
• 23:37
  SPEAKER_00: And I think they need to use that to bypass that.
• 23:41
  SPEAKER_00: And what that does is that creates a whole like bunch of employees that feel, hey, I I have to hide, right?
• 23:48
  SPEAKER_00: Like I have to use this tool kind of in silence, or my manager is gonna think I'm an idiot and I can't do my job.
• 23:54
  SPEAKER_00: Which so I, you know, it was just happening.
• 23:58
  SPEAKER_00: I mean, have you felt that way?
• 24:00
  SPEAKER_01: Yeah, I feel like there's a lot of people that are utilizing AI to help out, right?
• 24:04
  SPEAKER_01: To help with their everyday process or projects or whatever they're doing.
• 24:08
  SPEAKER_01: And then they're afraid to say, yeah, I used AI to do it because okay, now can I be replaced?
• 24:14
  SPEAKER_01: Am I not going to be replaced?
• 24:16
  SPEAKER_01: Am I going to be moved into a different role that maybe teaches other folks how to use it like I did?
• 24:21
  SPEAKER_01: Um, you know, so I think, like you mentioned, you know, it's it's people just kind of, you know, doing their thing and then looking around, seeing when it's safe to come out and share that knowledge.
• 24:31
  SPEAKER_01: But um, you know, Cheville, I do want to ask you, you just recently mentioned August 5th, 1 o'clock Eastern Standard Time.
• 24:38
  SPEAKER_01: You're hosting a workshop that's called uh Lead Your Team, Lose the Busy Work, uh, the AI powered sales leader.
• 24:46
  SPEAKER_01: You know, folks that are attending, what can they expect in that workshop?
• 24:50
  SPEAKER_00: Yeah, I'm really excited.
• 24:51
  SPEAKER_00: This is my favorite thing to do, is just teach people how to use co-pilot and these tools.
• 24:55
  SPEAKER_00: And so it's a workshop that um is for sales leaders.
• 24:59
  SPEAKER_00: And basically uh what we're gonna do is just lean into a few use cases, like those things that get in the way, the pebbles in the shoe, you know, how to prep for one-on-ones, how to coach more effectively, how to do, you know, and prepare for pipeline reviews, um, just things that you do throughout the day that just get in the way of you being in front of your clients or being in front of your employees, and showing how Copilot can can kind of take some of that off in a really easy, accessible way.
• 25:26
  SPEAKER_00: So, you know, people will have prompts that they can use.
• 25:30
  SPEAKER_00: Um, you know, it's and it's really geared towards anybody, whether you're a beginner, whether you're you're you know, more advanced, um, just to give leaders a bit more confidence and capability uh so that way they can lead their teams more effectively.
• 25:45
  SPEAKER_00: Um, so I'm excited about it.
• 25:46
  SPEAKER_00: So encourage you to to join.
• 25:48
  SPEAKER_00: If anybody is uh listening to this before August 5th, uh check.
• 25:52
  SPEAKER_00: I'm sure Adam will put the link to register in the show notes, but it's my favorite thing to do.
• 25:58
  SPEAKER_01: Yeah, and this isn't a scripted training, right?
• 26:00
  SPEAKER_01: This is a live workshop where you're going to be walking people through a live case scenario of what a disastrous day for sales leader looks like, and then how copilot can improve that same day.
• 26:14
  SPEAKER_01: Is that right?
• 26:15
  SPEAKER_00: Yeah, it'd be so what we're doing, what we'll do is we will look at a day that's kind of without AI and Copilot.
• 26:23
  SPEAKER_00: And then we're gonna take a look at a day with Copilot and show you those moments throughout the day that you can really like use copilot in a really easy way.
• 26:30
  SPEAKER_00: We're not building agents, you don't need to, you know, be like a super prompter or anything.
• 26:35
  SPEAKER_00: You just all the all you need to be able to do is copy and paste and and you just use these tools, but you'll see the difference that it can make and that time that you can get back uh in your day.
• 26:48
  SPEAKER_00: So that way you can again, you know, be in front of your clients more, be in front of your employees more, and not only just have that time back, but be more effective.
• 26:56
  SPEAKER_00: That's one thing Copilot does a really good job, and these tools do a good job of like just finding things that we don't see, you know.
• 27:03
  SPEAKER_00: So not only just doing work faster, but doing work better as well.
• 27:07
  SPEAKER_01: Yeah.
• 27:08
  SPEAKER_01: Well, I'm looking forward to that workshop.
• 27:09
  SPEAKER_01: I'll definitely be there.
• 27:12
  SPEAKER_01: I'll give you a discount.
• 27:14
  SPEAKER_01: Oh, is that yeah, I know someone that might know somebody, so I know a guy have your people call my people.
• 27:22
  SPEAKER_00: We'll get you a see it.
• 27:25
  SPEAKER_01: Um space is limited, so yeah, sign up as soon as you can.
• 27:29
  SPEAKER_01: I'll put I'll drop the link in the comments here.
• 27:31
  SPEAKER_01: Um for those who are interested.
• 27:34
  SPEAKER_01: Um, you know, on the on the same topic as far as as leaders in AI, um, you know, in different scopes, different different avenues, you know, what are some things that leaders can do to help prepare them for, you know, questions of which direction we we should go?
• 27:51
  SPEAKER_01: I know we've talked to a couple of companies, Chevelle, that are owned by private equity.
• 27:56
  SPEAKER_01: And I feel like private equity is kind of the similar, you know, Dunder Mifflin, choose a program or choose a strategy and let us know what it is.
• 28:04
  SPEAKER_01: Um, what are your thoughts or what are your what's your advice to leaders who are given instructions?
• 28:08
  SPEAKER_01: Hey, adopt an AI strategy, figure it out.
• 28:11
  SPEAKER_01: Um, what do they do?
• 28:14
  SPEAKER_00: Yeah, that's a great question.
• 28:16
  SPEAKER_00: So the first thing, again, is just use the tools, get more comfortable, get more confident, because it's impossible for you to be able to create a strategy or figure out how your team can use it when you don't know the capabilities yourself.
• 28:28
  SPEAKER_00: You don't need to be an expert by any means, but you just have to know a bit about it.
• 28:32
  SPEAKER_00: Like once you start using the tool, you know, and getting a little bit, you're you'll just have a much better understanding of what's possible, what's not possible, what would work best for your team.
• 28:42
  SPEAKER_00: So that's the first thing.
• 28:43
  SPEAKER_00: Start using it.
• 28:44
  SPEAKER_00: Um, the second thing is just talk to your people.
• 28:47
  SPEAKER_00: So figure out what is getting in their way, figure out where, you know, some of that time is being wasted, where there might be some bottlenecks in the process, and just start there.
• 28:59
  SPEAKER_00: Start with one workflow and and you know, just figure out, map it out before, you know, copilot of like, hey, here's what this process looks like before, and then work with the team and figure out, okay, using co-pilot, where are maybe some of those opportunities we can streamline this, where we can make it better.
• 29:18
  SPEAKER_00: And then just start with one process or workflow at a time.
• 29:22
  SPEAKER_00: Once you figure that out, then do the next.
• 29:24
  SPEAKER_00: Like, I think we see a lot of people and leaders say feel this pressure.
• 29:28
  SPEAKER_00: So they're just trying to do too much.
• 29:30
  SPEAKER_00: It's like throwing, you know, spaghetti like all over the house, um, all over the walls.
• 29:36
  SPEAKER_00: It's just gonna, it's gonna turn into like a huge mess and nothing's gonna stick at all.
• 29:41
  SPEAKER_00: Um, so just start small layer on.
• 29:46
  SPEAKER_00: And I think that's gonna be a challenge for the Dunder Mifflins of the world because these boards, they're the ones they want more.
• 29:54
  SPEAKER_00: They want more, more, more, more.
• 29:56
  SPEAKER_00: And so you need to have that strategy of like, hey, we're starting here, but here's where we're gonna be in the long term, um, to appease like that upward pressure.
• 30:06
  SPEAKER_00: Um it would be kind of the third thing.
• 30:09
  SPEAKER_00: So, you know, three things I would recommend you do get comfortable, confident yourself.
• 30:15
  SPEAKER_00: Um, find one workflow that your team, you know, is is really struggling with that'll make a big difference.
• 30:21
  SPEAKER_00: But then once you do that, then you can kind of lay out like a broader strategy and start communicating that upwards and down to your people so everybody knows exactly, you know, kind of the direction that you're going.
• 30:33
  SPEAKER_00: That's what I would say.
• 30:34
  SPEAKER_01: Yeah, that's that's excellent advice, you know, um, especially for people who um are given, you know, the task of strategizing.
• 30:42
  SPEAKER_01: Um, I was gonna say call us at modern work where we'll help you strategize your uh your doctrine strategy.
• 30:49
  SPEAKER_01: Um, but you know, your way works too.
• 30:52
  SPEAKER_00: Well, I mean, yeah, call us, we'll we'll help you through it.
• 30:55
  SPEAKER_00: And that's sometimes that you just again, that's what we do is we just help serve as like a sounding board, help you think through things, help you figure out like, hey, where in my organization would this make the most impact?
• 31:07
  SPEAKER_00: Um, so when you're choosing that healthcare plan, like Michael Scott, like you have so many different factors that you gotta kind of consider.
• 31:13
  SPEAKER_00: Sometimes it's just helpful to have somebody be able to say, like, hey, here's from an unbiased perspective, here's where I think you should start.
• 31:20
  SPEAKER_00: And that's that's what we do.
• 31:23
  SPEAKER_01: Yeah.
• 31:24
  SPEAKER_01: And you've been doing it for a while, Chavelle.
• 31:26
  SPEAKER_01: You're you're highly um sought after in this field.
• 31:30
  SPEAKER_01: So, you know, I appreciate you being a good partner for not only to me, but to our clients as well.
• 31:35
  SPEAKER_00: Yeah, I just love helping people, you know, and and uh making a difference.
• 31:40
  SPEAKER_00: And it's cool to see these organizations and teams just make small, small changes, small practical changes that make a big impact on their bottom line.
• 31:48
  SPEAKER_00: Um, so happy to do it.
• 31:50
  unknown: Yeah.
• 31:50
  SPEAKER_01: Awesome.
• 31:51
  SPEAKER_01: Well, we're at time for today, Chevel.
• 31:54
  SPEAKER_01: Um, as always, it was great speaking with you, whether it's your personal life, your work life, your AI life.
• 31:59
  SPEAKER_01: You know, none of us have it all figured out.
• 32:01
  SPEAKER_01: And that's just us trying our best.
• 32:03
  SPEAKER_01: And honestly, you know, sometimes that's more than enough.
• 32:08
  SPEAKER_01: Chevel, pleasure.
• 32:09
  SPEAKER_01: We'll catch you next time.
• 32:10
  SPEAKER_00: Awesome.
• 32:11
  SPEAKER_00: See you later.