Latest / Dr Justin Coulson's Happy Families / #472 Toddlers in Charge
Transcript
- 0:03Speaker 1: It's the Happy Families podcast. It's the podcast for the
- 0:07Speaker 1: time poor parent who just answers.
- 0:10Speaker 2: Now, when we understand our children's development better, our attitude
- 0:14Speaker 2: goes from I need to stop this or I need
- 0:17Speaker 2: to fix this, and our attitude becomes I need to
- 0:20Speaker 2: help my child who's having a hard time.
- 0:23Speaker 1: And now here's the stars of our show, my mom
- 0:26Speaker 1: and dad.
- 0:27Speaker 2: Raising a family can be challenging, especially when that family
- 0:30Speaker 2: is young. I had a conversation in the last couple
- 0:33Speaker 2: of weeks with an ABC radio presenter. I won't mention
- 0:37Speaker 2: that presenter's name, but that presenter he or she was
- 0:42Speaker 2: getting a little bit frustrated because at a recent barbecue,
- 0:46Speaker 2: a relative was talking to a toddler and.
- 0:48Speaker 3: Saying, do you think it's time to go now? Would
- 0:50Speaker 3: you like to go?
- 0:51Speaker 2: And this percenter just felt like the toddler was ruling
- 0:54Speaker 2: the roost, like the title was in charge, and when
- 0:56Speaker 2: the parents said no, no, no, no, no, I think we
- 0:58Speaker 2: need to go now, toddle lost the plot. Presenters like,
- 1:00Speaker 2: come on, what is going on with kids? How are
- 1:03Speaker 2: we letting this happen. We're cotton wooling them, We're spoon
- 1:05Speaker 2: feeding them, we're bubble wrapping them.
- 1:07Speaker 3: My name's doctor Justin Coulson.
- 1:09Speaker 2: I'm the founder of happy Families dot com, dot you,
- 1:11Speaker 2: and the author of six books about how to raise
- 1:13Speaker 2: happy families. I'm here with Kylie mum to our six kids. Kylie,
- 1:18Speaker 2: are the kids in charge? Is that what's happening? Have
- 1:21Speaker 2: parents become too soft, too willing to let kids get
- 1:24Speaker 2: away with everything?
- 1:26Speaker 4: Well, having had six of our own children, I can
- 1:29Speaker 4: attest to the fact that we have had our fair
- 1:32Speaker 4: share of tantrums. Yeah, and I don't think it's limited
- 1:36Speaker 4: to toddlers either.
- 1:38Speaker 2: No, will you and I are some of the major
- 1:39Speaker 2: contributors to those tantrums and to that tally. How many
- 1:43Speaker 2: tantrums have we had? But the kids, for sure a
- 1:46Speaker 2: whole lot of them. You had a big one the
- 1:47Speaker 2: other day with our seven year old.
- 1:49Speaker 5: I sure did.
- 1:51Speaker 4: I took her along to an activity at our church
- 1:54Speaker 4: and she was so excited to go, and we got there,
- 1:57Speaker 4: and as soon as we got there, she realized that
- 1:59Speaker 4: she didn't actually know anybody in the room, and so
- 2:02Speaker 4: she kind of said she didn't want to go, and
- 2:04Speaker 4: she was really shy, and I said.
- 2:05Speaker 5: It's okay, I'll stay with you, and so I kind
- 2:06Speaker 5: of walked in and sat down.
- 2:07Speaker 4: Well, she wouldn't follow me in, and before long she
- 2:11Speaker 4: kind of came in and she was tugging at me
- 2:13Speaker 4: and making a really big scene that she wanted us
- 2:16Speaker 4: to go. So I left with her and we walked outside,
- 2:19Speaker 4: and I tried to sit down with her and kind
- 2:21Speaker 4: of just talk her through it, but she wouldn't have
- 2:24Speaker 4: anything of it, and before long I was in the
- 2:26Speaker 4: hallway and she was screaming at the top of her
- 2:29Speaker 4: lungs that she wanted to go. She just wanted to go,
- 2:33Speaker 4: and so I said to her that I was really
- 2:35Speaker 4: happy for us to go, but I just needed her
- 2:36Speaker 4: to calm down so that we could talk things through
- 2:38Speaker 4: before I left. And obviously that didn't work. She kept going,
- 2:42Speaker 4: and I had numerous mums coming into the space trying
- 2:46Speaker 4: to make sure she wasn't being hurt talk you know,
- 2:49Speaker 4: giving me the look, and finally realized that I had
- 2:53Speaker 4: everything under control, and you know, carried on with their way.
- 2:56Speaker 4: But after about five minutes, I realized that her commotion
- 3:00Speaker 4: and was causing such distress to everybody else that nobody
- 3:04Speaker 4: was able to enjoy the activity, and so I really
- 3:07Speaker 4: needed to remove her from the place where we were at,
- 3:09Speaker 4: and so I said to her, Okay, we.
- 3:11Speaker 5: Can go home.
- 3:12Speaker 4: So I went to take her hand and guide her
- 3:14Speaker 4: out to the car, and all of a sudden, the
- 3:16Speaker 4: tantrum changed from I don't want to be here till
- 3:18Speaker 4: I don't want to go.
- 3:21Speaker 5: So we spent another five minutes with her screaming at.
- 3:23Speaker 4: The top of her lungs that she didn't want to go,
- 3:25Speaker 4: and finally I actually had to physically pick her up
- 3:28Speaker 4: and carry her to the car, and we sat in
- 3:30Speaker 4: the car while she continued to scream at the top
- 3:32Speaker 4: of her lungs that she didn't want to go, and
- 3:34Speaker 4: I tried to explain very calmly that we didn't have
- 3:37Speaker 4: to go, but until she calmed down, I couldn't let
- 3:39Speaker 4: her go in and interrupt what.
- 3:40Speaker 5: Was happening for everybody else. Well, it did not go.
- 3:45Speaker 4: Down well at all, and she continued to scream and
- 3:48Speaker 4: kick the car and she was really really falling to pieces.
- 3:52Speaker 4: So I turned the car on and I started to
- 3:55Speaker 4: drive down the street, and she lost it at that point,
- 3:59Speaker 4: and I was really at my wits end at that stage,
- 4:02Speaker 4: and I literally stopped the car and I turned around
- 4:04Speaker 4: and I said, what is going on. I don't understand
- 4:08Speaker 4: what's going on, and she looked at me and with
- 4:11Speaker 4: tearstone face, she said, I.
- 4:13Speaker 5: Don't know, and that was the breakthrough.
- 4:17Speaker 4: She had no idea what she was feeling in that moment,
- 4:19Speaker 4: and so I was able to sit there calmly after
- 4:22Speaker 4: I was ready to fall to pieces and said, can
- 4:26Speaker 4: we have a cuddle, And she came and cuddled me,
- 4:28Speaker 4: and I said, right now, you're feeling a bit scared
- 4:30Speaker 4: because you don't know anyone.
- 4:32Speaker 5: And I was able to label.
- 4:33Speaker 4: It for her and she was able to go, yeah,
- 4:35Speaker 4: I am, I'm really scared, and I don't want you
- 4:37Speaker 4: to leave, and so we were able to talk through it,
- 4:39Speaker 4: and finally, within about five minutes of having that conversation,
- 4:42Speaker 4: we walked calmly in and by the end of the
- 4:44Speaker 4: activity she told me she'd had the best day.
- 4:46Speaker 3: Ever and I don't want to go. I want to stay.
- 4:49Speaker 3: So a couple of comments on this.
- 4:51Speaker 2: The first one, Kylie is I've got a couple of
- 4:54Speaker 2: pairenting books on my shelf that I've written that might be.
- 4:57Speaker 3: Helpful for you.
- 4:58Speaker 5: I think I might need them.
- 5:00Speaker 2: A second thing, I'm sure that there's a whole lot
- 5:01Speaker 2: of parents who are listening going, oh, my goodness, it
- 5:03Speaker 2: even happens to the happy families people.
- 5:06Speaker 3: Because it knows yeah yeah, and we're supposed to be.
- 5:09Speaker 2: Talking about toddlers, but you've shared an example of a
- 5:11Speaker 2: seven year old going through it. Because it happens at
- 5:13Speaker 2: all ages and all stages, and there are a.
- 5:15Speaker 3: Handful of reasons for it.
- 5:17Speaker 2: I really think that the lesson that comes out of
- 5:21Speaker 2: your story best of all, though, is what you did
- 5:24Speaker 2: once you pulled it together, as you stepped out of
- 5:26Speaker 2: trying to fix it or trying to make her calm down.
- 5:29Speaker 2: I mean, you and I we've talked about this so
- 5:31Speaker 2: many times. The last thing you say to a cranky
- 5:33Speaker 2: child is would you just calm down?
- 5:34Speaker 3: Not going to work? But when you.
- 5:37Speaker 2: Sat in the car with her and said you're having
- 5:39Speaker 2: the worst time ever. You're having such a horrible day.
- 5:41Speaker 2: Once you started to label what she was experiencing, you
- 5:44Speaker 2: got a really different result, and that's when she started
- 5:47Speaker 2: to feel understood. That's when you managed to have the breakthrough.
- 5:50Speaker 2: That's when she also realized that she didn't know why
- 5:52Speaker 2: she was so upset.
- 5:53Speaker 3: She was just upset.
- 5:55Speaker 2: Why this stuff happens is really important and as I
- 5:58Speaker 2: spoke to this radio presenter, the conversation was essentially, when
- 6:03Speaker 2: we understand our children's development better, our attitude goes from
- 6:06Speaker 2: I need to stop this or I need to fix this,
- 6:11Speaker 2: and our attitude becomes I need to help my child
- 6:14Speaker 2: who's having a hard time. Because our kids don't actually
- 6:17Speaker 2: choose to be like this, this is kind of what
- 6:19Speaker 2: happens to them because they haven't yet learned how to regulate.
- 6:23Speaker 2: In fact, there are a couple of real reasons that
- 6:27Speaker 2: they have these big tantrums. The first is that they
- 6:30Speaker 2: just don't know how to control their emotions at all,
- 6:33Speaker 2: and they learn this bit by bit. It's not until
- 6:35Speaker 2: they're about eight or nine that they start to get
- 6:37Speaker 2: a really good handle on controlling their emotions. That's hard
- 6:40Speaker 2: to remember when you're dealing with a seven year old
- 6:42Speaker 2: who seems like they've got it together most of the time,
- 6:44Speaker 2: and then they lose it like you were describing, and
- 6:47Speaker 2: normally they'll lose it because they're hungry or they're angry,
- 6:50Speaker 2: or they're lonely, or they're tired, or they're stressed. The
- 6:53Speaker 2: second thing that happens is once you lose control of
- 6:56Speaker 2: your emotions, your behaviors go out the window as well,
- 6:58Speaker 2: and that's obviously what you're experiencing, Kylie.
- 7:01Speaker 3: And this again is developmentally appropriate.
- 7:03Speaker 2: Our kids on a continuum start to learn to regulate
- 7:06Speaker 2: their behaviors from a round about two or three, but
- 7:08Speaker 2: they don't really get good at it until they're I
- 7:10Speaker 2: don't know, twenty eight.
- 7:12Speaker 3: I mean, Kylie, how are you going with the no
- 7:14Speaker 3: chocolate thing?
- 7:16Speaker 5: How's it putting that up?
- 7:18Speaker 2: How's the behavior regulation going around chocolate? Or for so
- 7:22Speaker 2: many of us turning off Netflix and go to bed
- 7:24Speaker 2: on time? This is behavior regulation one oh one. And
- 7:27Speaker 2: we get cranky at the kids for not regulating their
- 7:29Speaker 2: behaviors that come out of big emotions, and yet.
- 7:32Speaker 3: We as adults struggle with it as well.
- 7:34Speaker 2: The next thing is she couldn't tell you what was
- 7:36Speaker 2: going wrong because her brain had gone what some some
- 7:41Speaker 2: psychologists call full limbic, and that basically means the thinking
- 7:45Speaker 2: part of the brain has switched off.
- 7:46Speaker 3: It's only the feeling.
- 7:47Speaker 2: Part, the mid brain that's full of blood and full
- 7:50Speaker 2: of hormones and neurotransmitters going bananas. And that's why she's
- 7:55Speaker 2: like that, and she can't find the words. She doesn't
- 7:58Speaker 2: know what to say, so you've got all that's a
- 8:00Speaker 2: lot of stuff going on, and this is why they
- 8:01Speaker 2: have these big tantrums.
- 8:03Speaker 3: Now, knowing all.
- 8:04Speaker 2: Of that doesn't mean that you can now stop the tantrum,
- 8:07Speaker 2: but it helps to change your mindset and see that
- 8:09Speaker 2: they just aren't quite there. After the break, Kylie, let's
- 8:13Speaker 2: talk about what we can do, why what you did
- 8:15Speaker 2: ultimately did work, and how we can help our kids
- 8:19Speaker 2: to have them less and to have less distress while
- 8:22Speaker 2: the tantrums are occurring.
- 8:23Speaker 3: It's the Happy Families Podcast.
- 8:25Speaker 6: Imagine a home where discipline got results without anyone having
- 8:29Speaker 6: to feel bad or in trouble. The do's and don'ts
- 8:31Speaker 6: of Disciplined as a webinar to help parents set limits
- 8:34Speaker 6: with love, compassion and humanity. Find it now at happy
- 8:37Speaker 6: families dot com, dot au slash shop.
- 8:41Speaker 5: It's the Happy Families Podcast, The podcast for the time
- 8:44Speaker 5: poor parent who just wants answers now and toddler tantrums.
- 8:48Speaker 3: Yes, so, Kylie, you've been doing a bit of research. Now,
- 8:50Speaker 3: I've done.
- 8:50Speaker 2: I've done webinars and written books about all this sort
- 8:53Speaker 2: of stuff, But as a mum who's gone through it,
- 8:56Speaker 2: not so much with the toddle, but with a seven
- 8:57Speaker 2: year old who sometimes acts like one. You did a
- 8:59Speaker 2: little bit of fossicking around. You've actually done some homework
- 9:02Speaker 2: for this podcast, so I'm curious what did you find
- 9:05Speaker 2: that can help us to know what we can do
- 9:08Speaker 2: when our little ones are having some big feelings.
- 9:12Speaker 4: I guess one of the very first things we need
- 9:14Speaker 4: to consider when our children are having a meltdown is
- 9:17Speaker 4: just making sure that everyone is safe. Sometimes our children's
- 9:21Speaker 4: tantrums are verbal. Sometimes they're very physical, and our kids,
- 9:26Speaker 4: you know, start lashing out and kicking and screaming, and
- 9:30Speaker 4: so we just need to make sure that they're safe
- 9:32Speaker 4: and that the people around them are safe. And sometimes
- 9:33Speaker 4: that will mean that in the middle of a tantrum
- 9:35Speaker 4: we might just have to move them, like I did
- 9:37Speaker 4: with Emily, to take her to a place that was
- 9:39Speaker 4: a little bit more appropriate for her to scream at
- 9:41Speaker 4: the top of her lungs. But I think that it's
- 9:44Speaker 4: really important as much as we can that we stay calm.
- 9:49Speaker 4: And as I shared in my experience, the longer it went,
- 9:52Speaker 4: the more heightened my emotions became. Especially when you're in public,
- 9:58Speaker 4: it's a lot harder to kind of keep it all
- 10:00Speaker 4: in check because you're concerned about what other people are
- 10:03Speaker 4: thinking and trying to kind of navigate that whole space
- 10:06Speaker 4: in a very public setting.
- 10:07Speaker 1: Yeah.
- 10:07Speaker 2: So there's a couple of things that I want to
- 10:09Speaker 2: jump in on here, Kylie. As you talk about that
- 10:11Speaker 2: you found a good website obviously, or you read a
- 10:14Speaker 2: good book to give you some of that some of
- 10:15Speaker 2: those ideas. But let's remember high emotions, low intelligence. So
- 10:19Speaker 2: our children become emotional, which means that they stop thinking clearly.
- 10:22Speaker 2: Emotions are contagious. And what happens with us as parents
- 10:25Speaker 2: as we say calm down, calm down, Calm down, calm down,
- 10:28Speaker 2: and we can feel ourselves building and building and building.
- 10:30Speaker 2: We're catching the energy of their emotion. We're catching the
- 10:32Speaker 2: horribleness of it as well. We are uncomfortable with the
- 10:34Speaker 2: fact that they are uncomfortable or uncomfortable that we're being judged.
- 10:37Speaker 2: And finally we get to a point where we're like,
- 10:39Speaker 2: I'm going to snap, and then we do. We snap,
- 10:41Speaker 2: and next thing you know, we're acting like a toddler ourselves.
- 10:44Speaker 3: We're getting really upset.
- 10:45Speaker 2: And even in your story with our Emily, you indicated
- 10:48Speaker 2: a couple of things where you kind of just didn't
- 10:51Speaker 2: behave at your very best either, probably because of the
- 10:54Speaker 2: pressure in the fact that you've got a child doing that.
- 10:56Speaker 2: Once that happens, your emotions have skyrocketed, which means that
- 10:59Speaker 2: you're in intelligence drops, which makes it so much harder
- 11:02Speaker 2: for you to get it together as well. So this
- 11:04Speaker 2: advice to just help them to not be in a
- 11:08Speaker 2: space where they're going to infect everybody else, including you,
- 11:11Speaker 2: with the chaos, and you can step into a nice
- 11:14Speaker 2: quiet spot and say, hey, I'm here, let's figure this
- 11:16Speaker 2: out together. That makes a huge difference of what else
- 11:20Speaker 2: did you come up with.
- 11:21Speaker 4: I'm acknowledging the emotion, Yeah, was obviously the catalyst for
- 11:27Speaker 4: everything coming down in Emily's situation. She had no idea
- 11:32Speaker 4: why she had this big emotion and that had literally
- 11:36Speaker 4: taken over. It was taking control of everything that she
- 11:40Speaker 4: was experiencing in that moment. And as soon as I
- 11:43Speaker 4: was able to label it for her, there was an
- 11:46Speaker 4: instant calm. She felt safe because she felt understood and
- 11:50Speaker 4: she felt like there was somebody there who was going
- 11:53Speaker 4: to take charge of the situation and keep her safe.
- 11:57Speaker 2: Kylie, Anger, and you've heard me say this so many times,
- 12:01Speaker 2: is a secondary emotion, it usually comes from something else,
- 12:04Speaker 2: often fear or feeling out of control. So if we
- 12:08Speaker 2: have a look at Emily's angry outburst, and this is
- 12:11Speaker 2: the same with all of our all of our kids,
- 12:13Speaker 2: when they get really angry, they're usually not angry so much.
- 12:16Speaker 3: As they're frightened or they're stressed.
- 12:18Speaker 2: She was frightened because she was in an environment that
- 12:20Speaker 2: was novel, It was new, it was unfamiliar. She didn't
- 12:22Speaker 2: know the people there. The fear exacerbated her emotions because
- 12:25Speaker 2: she didn't know how to deal with the emotion effectively.
- 12:27Speaker 2: She started to get angry, didn't respond well to your control,
- 12:30Speaker 2: and off she went. But the catalyst, as you said
- 12:34Speaker 2: in the whole story, was when you were able to
- 12:36Speaker 2: pull over on the side of the road. And remember,
- 12:39Speaker 2: I need to name it to tame it. And I
- 12:41Speaker 2: want to give anyone who's listening out just a helpful script.
- 12:45Speaker 2: If you don't know what else to say, all you
- 12:48Speaker 2: need to do is say, oh, my goodness, you're having
- 12:50Speaker 2: the heartest.
- 12:51Speaker 3: Sign right now, aren't you.
- 12:52Speaker 2: Just By saying that, you don't even have to get
- 12:54Speaker 2: the emotion exactly right. You don't have to say you're
- 12:56Speaker 2: really worried, you're really nervous, you're feeling really scared. To
- 13:00Speaker 2: say any of that sort of stuff, just say it's
- 13:02Speaker 2: really hard. You're having a tough day, aren't you. Just
- 13:04Speaker 2: by saying that, it helps your child see that you
- 13:07Speaker 2: can understand that they're struggling and therefore high emotions. Long intelligence,
- 13:12Speaker 2: it starts to bring their emotions down, which means that
- 13:14Speaker 2: they can start to actually talk to you. They're not
- 13:15Speaker 2: going to do it straight away. It's like this train
- 13:18Speaker 2: going through a tunnel. You've got to wait for the
- 13:19Speaker 2: train to come out the other side, and that's when
- 13:22Speaker 2: you can have the conversation. The emotion is like going
- 13:25Speaker 2: through that tunnel. It will subside. Don't try to fix it.
- 13:29Speaker 2: Just say it's really hard for you right now, you're
- 13:32Speaker 2: really upset, aren't you.
- 13:33Speaker 3: Let's have a hug.
- 13:35Speaker 2: We'll figure it out once we're all feeling better, and
- 13:37Speaker 2: usually within as you saw Kylie, within a minute or two.
- 13:40Speaker 2: If we can take that approach, that's the circuit breaker.
- 13:44Speaker 4: Generally, speaking with Emily, it really is just a hug.
- 13:47Speaker 4: She can be having the biggest meltdown, but as soon
- 13:50Speaker 4: as I reach for her, she will fall into me
- 13:52Speaker 4: and just soften so quickly. But on that particular day,
- 13:57Speaker 4: she didn't want me to touch her, she didn't want me
- 13:58Speaker 4: to be near It was really hard to remember compassion
- 14:03Speaker 4: as you were talking and sharing what you were sharing,
- 14:05Speaker 4: I just I wrote it on my pad in big
- 14:08Speaker 4: bold letters, compassion. When our children are having tantrums and
- 14:12Speaker 4: they're falling to pieces, so often we take.
- 14:15Speaker 3: It as a personal attack.
- 14:17Speaker 4: It's a personal attack at us, but it's actually not.
- 14:20Speaker 4: It's got nothing to do with us in that moment.
- 14:22Speaker 4: It's their emotional overwhelm with what's going on in their world,
- 14:26Speaker 4: and if we can find a place of compassion, they're
- 14:30Speaker 4: nine times out of ten this is going to all
- 14:32Speaker 4: blow over way quicker.
- 14:34Speaker 2: Yeah, So they're in this podcast or a whole reason,
- 14:37Speaker 2: a whole list of reasons why our children are having
- 14:40Speaker 2: these big emotions, how we can help them to have
- 14:43Speaker 2: them less or experience less distress, and therefore how we
- 14:47Speaker 2: can cope. And it really is, as you said, Kylie,
- 14:49Speaker 2: it's about having that compassionate, helping approach. When I spoke
- 14:52Speaker 2: to that radio announcer last week, the main thing that
- 14:55Speaker 2: I emphasized was let's get past this agenda that we
- 14:59Speaker 2: have that kids shouldn't rule the roost, or that we
- 15:02Speaker 2: need to boss them around or make them do what
- 15:04Speaker 2: we want them to do. Let's instead tap into the
- 15:08Speaker 2: emotional world that they're experiencing, let them know that we
- 15:10Speaker 2: get it, and then work on solutions together. Even with
- 15:13Speaker 2: the little kids, even with toddlers. When we say hey, kiddo,
- 15:16Speaker 2: it's time to go and they start to lose the plot, we.
- 15:18Speaker 3: Say, oh, you just wish you could stay.
- 15:19Speaker 2: Wouldn't it be amazing if we could stay here all
- 15:22Speaker 2: night and have fun all day long? I wish we
- 15:24Speaker 2: could to come and give me a great big hug. Now,
- 15:26Speaker 2: let's go and say goodbye to Grandpa. Let's go say
- 15:28Speaker 2: good bye to grandma. And you walk around the room
- 15:30Speaker 2: and say, all right, how many more people to say
- 15:31Speaker 2: goodbye to? And then off we go. Give yourself the
- 15:34Speaker 2: time and the space and show the compassion. It makes
- 15:37Speaker 2: all the difference in the world. The Happy Families podcast
- 15:39Speaker 2: is produced by Justin Ruland from Bridge Media.
- 15:41Speaker 3: Craig Bruce is our executive producer.
- 15:43Speaker 2: We so much appreciate you being part of what we're
- 15:45Speaker 2: doing in the podcast. We hope that it's helping your
- 15:47Speaker 2: family to be happier if it is, can you please
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- 15:57Speaker 3: A differences made. We're grateful that we've been able to
- 16:00Speaker 3: make that difference.
- 16:00Speaker 2: Please let us know, and please let other people know
- 16:02Speaker 2: so that they can have the same thing happen in
- 16:04Speaker 2: their homes. A quick note before we fully wrap up
- 16:07Speaker 2: the Bringing Up Boys Summit.
- 16:08Speaker 3: It's just over a week away now.
- 16:10Speaker 2: If you've got kids boys between eight and eighteen and
- 16:13Speaker 2: you want to know how to navigate the challenges that
- 16:15Speaker 2: raising them from boys to men bring into our lives,
- 16:19Speaker 2: please visit Happyfamilies dot com dot au for all the info.