Latest / King Dems Podcast | Growth Mindset, Leadership, AI and Business Insights / The Mindset Shift That Builds Global Leaders

Transcript

The Mindset Shift That Builds Global Leaders · King Dems Podcast | Growth Mindset, Leadership, AI and Business Insights

• 0:00
  Without the faith, I wouldn't be here.
• 0:01
  I've been doing this practise for almost a year right now.
• 0:05
  I keep on saying to myself that that I trust you, I love you.
• 0:09
  I have a faith in you every. Single time.
• 0:12
  You know whenever you know it's it's.
• 0:14
  You, you, you just go through. Certain type of a life, certain
• 0:18
  type of a day, I trust. I trust him more than myself,
• 0:21
  you know. I have a faith in Him.
• 0:23
  Before we dive back into today's conversation, I want to share
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  something important. This episode includes a pay
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  partnership with Better Help, and I encourage you to take that
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  first step. If you've been thinking about
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  it, sometimes the best investment you can make ease in
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  yourself. Welcome to the King Dems
• 1:44
  Podcast, where we share the stories of extraordinary people
• 1:47
  and dissect hot, relevant topics that shape our world.
• 1:51
  From visionary leaders to trailblazing creatives, we
• 1:53
  uncover the mindset, strategy, and grit behind greatness.
• 1:57
  Whether it's business, culture, or personal growth, we ask the
• 2:00
  real questions. This isn't just conversation,
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  it's transformation. The Kingdom's podcast, Your next
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  Welcome to Diary of a CFO, your essential podcast delivering
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• 3:07
  Real life ladies and gentlemen, once again, welcome to the King
• 3:11
  James podcast entirely at the CFO.
• 3:14
  And today we've called with that a very, very important
• 3:18
  personality fighting out of London, England by way of
• 3:23
  Chennai in your back. Welcome an entrepreneur
• 3:29
  excellence G Kumar and when the action begins, the Co host in
• 3:40
  the studio is Noella, the world's Best.
• 3:44
  Are you ready to rumble? Let us go GMs as widely known in
• 3:55
  the professional space and Kumar as us close contacts refer to
• 4:01
  you, you're. Welcome.
• 4:04
  Thank you. Thank you.
• 4:05
  Thank you for inviting me. I and Novella.
• 4:07
  Thank you. Thanks a lot.
• 4:10
  Today on the kingdom's work, as we seem to be a man who's
• 4:13
  journey through black opium, who would watch to remind yourself
• 4:17
  that nothing is impossible. GMs Kumar began selling
• 4:21
  Buttermilk on Chennai streets at 13.
• 4:25
  Today he's an entrepreneur who builds platforms to solve real
• 4:29
  problems for real people across the UK, EU and India.
• 4:34
  He is the mind behind the work Top Stock marketplace
• 4:37
  transforming the stone industry User AI.
• 4:41
  He is also the founder of My Project AI of Plastic Boring.
• 4:45
  Project management platform that connects homeowners and skilled
• 4:49
  traders while bringing efficiency and trust to the
• 4:53
  construction ecosystem. MAR has the multi polite
• 4:58
  entrepreneur, innovator, law practitioner, community builder,
• 5:02
  family man of purpose, History is a master class and
• 5:05
  resilience, mindset, adaptability and innovation.
• 5:10
  The Kingdom's focus is indexing over 90 countries in
• 5:14
  conversations like this. Shape for leaders and founders.
• 5:16
  We're going to shape tomorrow. Thank you for being here.
• 5:23
  That us. Thank you, thank you, thank you
• 5:29
  for inviting me as well. Thank you great, great guys.
• 5:32
  It's a it's a good. I believe that the God has
• 5:35
  really blessed us to be here to talk at.
• 5:38
  This minute and I really thankful to her.
• 5:41
  Thank you. Wow, let's start from the origin
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  fire to water. So Kumar, you started selling
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  buttermilk on the streets of only 13 years old.
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  A lot of times as a parent, we try and get our kids involved or
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  and start a business, start working sometimes as a young
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  age. Is that kind of what happened
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  for you where it was introduced by your parents or was it
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  something that you wanted to take initiative on yourself?
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  It's a, it's a, it's a family thing.
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  It's my mom. Of course we had a decent
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  decent. Family life, I used to ask my
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  mom, are you really my mom or you're a stepmom to me?
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  As you you have, you have. The dad is doing the business
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  and and the family is running OK.
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  But you know, all, every family has the, you know, the financial
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  situations, but we never see, but I never seen sending a child
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  in the age of 13 to do something which is which is different, you
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  know, which is completely different.
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  But I really feel I really thankful to my mom right now
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  because what she has done that day and undoing it because that
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  energy, that consistency that's, you know, keep on fighting for
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  it. You know, it's nothing.
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  You get it for free. And and you if you need
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  something, you need to work for it.
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  The luck this is this is not in real world.
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  You, you understood what I mean. Like I used to wake up at 4:00,
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  my mom wake me at 4:00 in the morning and then we start
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  preparing the buttermilk and we pack it and then we supply for
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  nearly seven to 10 kilometres in and around from my house, supply
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  buttermilk in the morning. Then I have to go to the school
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  after finishing the buttermilk. So my school is around 9:00.
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  So I'll be reaching the school by 845 something, 850 something
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  like. That.
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  Then I'm not only done the buttermilk.
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  After 3 o'clock. I have to work in a tattoo.
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  So I work as a coffee. Boy selling it coffees and
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  taters during the break times. So those Times Now we have a
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  missions yes and no. And in those times there is no
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  missions. So you have to prepare the tea
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  and coffee pre prepared and then they keep it in a in a box in a
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  in a hot vessel and you have to distribute and then so I was
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  doing that I do the first to break.
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  Usually the movie starts at 12 O clock or 1:00 in in South India
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  and Chennai. So the first, the first.
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  One which been done by someone but I will join in the second.
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  Break. So the second show starts at
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  3:00. So they're usually the the
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  theatres run in a four show. So I I go exactly in the during
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  the interval time just. Before like a 1520.
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  Minutes to prepare it and then I will sell the tea.
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  Then I will go back to the place where I have to collect the
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  money because I dropped the buttermilk in the morning.
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  So they haven't. They have to make sure they are
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  selling it and then they give the money to us.
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  So I have to do the collection job in the evening.
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  Then again, once the job is done again, I'll come back to home
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  and relax myself and then again I will go back to the theatre at
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  637 o'clock where the third show break will happen again.
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  I will stay from 7:30 to 11:00 in theatre and then I will come
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  back to home by around 11:00 or 11:15, 11-30, something like
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  that. So, so this is my routine.
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  I've been doing this for almost until 17, nearly 3-4 years.
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  So I really thankful to my mom, you know that that energy until
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  today, until today. I've been in living in the UK
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  for almost 15 to 18 years now. I vaguely remember I never
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  worked for anyone. I never worked for anyone.
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  I always, always, I had a job, I had a business.
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  I've been doing a business from the day when I've been here.
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  If my understanding is right, I I stopped working for somebody
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  nearly 15 years before. So.
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  I haven't worked before anybody for the last 15 years and that
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  you know something keep on coming. 1 is not there another
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  other opportunity comes. I don't say no.
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  I never said no. Maybe how I I, I decided to pick
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  what is right, what is strong, which business I should enter,
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  which business I shouldn't enter, but I never say no.
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  I, I, if there is an opportunity, if the opportunity
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  is genuine, as long as I can able to make a money ethically
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  and I, I always feel that the money, the person giving the
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  money to me, they should feel happy and the first taking money
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  from me, they also should feel happy.
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  I love seeing the smiling face and, and I enjoy seeing the
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  smiling face. So, you know, that's, that's a
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  really time for fun, mom. So that's rather incredible
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  because obviously we're speaking about entrepreneurship and it
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  sounds like at a very, very young age that it was kind of
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  thrust thrust upon you by your mother.
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  And it's so funny how so many people, a lot of our audience
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  right now can be watching and maybe they are entrepreneurs or
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  they're aspiring entrepreneurs and they're reading books.
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  We have countless books, countless podcast, countless
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  videos. Do you know, we're just flooded
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  with content on the Internet telling us how to do it, how to
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  be the best entrepreneur? What is the IT factor?
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  How do we do it efficiently? And all these things.
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  What are the habits we need? What's the mindset we need?
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  What, what are the tools that we need?
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  And I would agree with you with that gratefulness to your
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  mother, just having that situation thrust upon you for
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  you to learn at a very young age that it really is about from the
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  moment you wake up to the moment you go to bed.
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  It's it's a lifestyle for sure. And it sounds like you had to
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  embody that lifestyle at a very, very young age.
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  So when you're going through the rest of your career, it was
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  already second nature to you. It was already natural to you.
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  So that's a really amazing to hear what specifically when
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  we're looking back on your childhood and you're having
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  these, you know what, 16 hour days or you know, however long
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  they are at the age of 13. Was there a specific moment, you
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  know, maybe at in the early hours, four in the morning,
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  maybe in between shifts when you're sitting at school or
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  maybe later in the evening when you're collect?
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  Was there a specific moment that you can think about that helped
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  really shape your identity as an entrepreneur?
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  To be honest, no, no, I I always want to make sure my mom is
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  happy. Her smile, you know, making sure
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  she's happy. My father, he's also, you know,
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  it's a it's a, it's a position where they are, they are the two
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  ideal in your in your world, right.
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  Like you, you don't have whatever they say and you just
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  follow that. That's it.
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  Yeah. If they say my.
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  My cousin brothers or my niece or they are really good.
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  OK, fine. OK, so they are they're thinking
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  they are good. So we have to make sure that we
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  are becoming like that. And it's a real surprises.
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  None of my family members are doing any business.
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  None of them either from my father's side or from my
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  mother's side, none of them are doing a business and and I'm
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  really thankful. To the God that.
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  I'm the I'm the first person from the family settled in
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  abroad and doing a business in abroad and, and with the with
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  the, you know, so many people, I'm sure that lot of people that
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  struggle to come to the UK and I'm really, really blessed.
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  I'm really, really thankful to the God that, you know, I had an
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  opportunity to come to the business and from the day one I
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  came to UK to do from the day one, I was an entrepreneur.
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  I bought AI, took a property to do the bed and breakfast
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  business. And from the day one before even
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  I, I stepped into this land, the God blessed me that I was
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  recruiting a number of the students and I was recruiting, I
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  was doing supporting the immigration for a lot of Indian
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  students. And then then I, I, when I
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  stepped in, I from the day one, I was doing everything as an
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  entrepreneur. I never been, you know, all
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  because it's what I learned from my engage from my childhood, you
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  know, see the opportunity, every opportunity.
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  I'm 100% sure anybody doing the business, it's not going to be
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  an easy life. It's not going to be a simple,
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  you know, it's, it's not going to be a nine to five lifestyle.
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  No, definitely not see, it's it's what you what you want in
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  your life. That's the key.
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  And what is the calling you have in your life?
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  That's the second key. And what do you how you're going
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  to use the God-given gift to you?
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  You know, the gift is given by the God, and if you're not going
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  to use it, somebody going to use it and somebody is going to do
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  it. It doesn't mean that it's not
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  going to happen. No, we have I have seen a lot of
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  ideas which was goes in my mind and somebody doing that idea.
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  Yeah, somebody doing that idea. It's because that I haven't used
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  the God-given gift. And you know, the God spoke to
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  us and he said he is given a vision that this is something is
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  there. So it is other responsible.
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  And I'm, I'm, I'm really, really thankful for, for what I had in
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  my childhood. Yeah, absolutely, absolutely.
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  And it's you're spot on when you talk about gifts and having that
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  mindset of, OK, well, if I don't act on this, if I don't act on
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  my purpose or act on my gift, it's going to go to somebody
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  else who's ready and it's going to go to somebody else asking
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  for that opportunity. Because we do have opportunities
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  that come to us if we are open. But if we don't understand that,
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  if I guess I would say if we're particular about the types of
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  gifts that we want to use and we have a wide range of gifts, but
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  we're only particular, OK, only want to use this type, then
• 17:05
  we're going to miss out on a lot of the opportunities that are
• 17:07
  coming to us. You've been able to really
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  understand that mindset throughout your career,
• 17:13
  particularly because you've also been able to work across several
• 17:19
  different industries. So you've worked in education,
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  consulting, immigration law, stone importation.
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  What gave you the courage or what helped you reinvent
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  yourself over and over and over when you're moving through
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  different industries? As I said to you, you know, love
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  making people to smile. I enjoy seeing people to smile,
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  OK? I'm not a good comedian to make
• 17:51
  somebody to laugh, but when I see, you know, in real life,
• 17:56
  then the people. So when I started the the
• 17:59
  buttermilk business, I saw the joy in the people buying the
• 18:02
  buttermilk because you. We used to get the better
• 18:05
  quality one making from the home and and so that that's that's
• 18:09
  where, but I didn't realise because that's the very engaged
• 18:12
  right. So you don't know what you're
• 18:14
  enjoying, what you really like. You don't understand that.
• 18:18
  So then I, I worked as a cameraman, I worked in a, like a
• 18:21
  videographic company, like a, they take a wedding.
• 18:25
  I worked as a Courier boy. I worked as a sales executive.
• 18:29
  I, I, I worked as a telephone selling guy going to the suites
• 18:35
  of Chennai, selling a telephone boxes.
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  It's all, you know, I have done almost almost every job, you
• 18:43
  know, and then, and then I, I was, I was, you know, I had an
• 18:49
  opportunity to, to, to work for a guy who said you, I, I lost a
• 18:58
  job. You know, I, I, I had the work,
• 19:01
  I was working with the one call centre and they, all of a sudden
• 19:04
  they winded up the call centre and they said, sorry, we are
• 19:08
  going to OK. Then I said, OK, fine.
• 19:11
  What we are going to do with because I was recently married
• 19:14
  at that time and then I have to take care of the family because
• 19:19
  that's one of the big thing because I lost my mom in very
• 19:22
  young age. I, my mom died when I was in 16.
• 19:26
  So and my father is not, was not there.
• 19:30
  So I was all alone. I was having an younger sister
• 19:33
  and so she was staying with my uncle, but I still need to take
• 19:37
  care of her. You know the responsibilities
• 19:40
  more so you need to take care of your your daughter, your son,
• 19:48
  your wife and your sister. You have a big commitment.
• 19:52
  You want to make sure that you. Are taking you know, it's the
• 19:55
  end of the day. You want to see the smile in
• 19:57
  their face. OK, so So what I did, I had an
• 20:01
  opportunity to work. As a consultant for an education
• 20:06
  company, they used to recruit the students in UK and I said to
• 20:10
  him see if you make me to work I will be a just a normal worker.
• 20:16
  But we do one thing. Give me the target.
• 20:18
  What do you want? And and and then I can make sure
• 20:23
  that I, I, I do the target, I will achieve the target.
• 20:26
  What you're talking about, I don't know what happened to him.
• 20:29
  I really say that the. God has spoke to him, I believe.
• 20:32
  So that person don't even know me.
• 20:36
  He just deposited the money to open a new branch in different
• 20:39
  city in Madurai. That's I was in Chennai.
• 20:43
  From Chennai I just went to Madurai.
• 20:46
  He said do me a favour. Then you go to Madurai and then.
• 20:50
  See the Good Place? And I'm going to we can open the
• 20:53
  branch over there. And I thought, OK, so he's going
• 20:57
  to open the branch. I'm going to handle the branch.
• 20:59
  That's what I was thinking. You understood what I mean.
• 21:01
  I didn't expect that he's actually investing the money on
• 21:05
  that branch and asking me to run the branch.
• 21:09
  It was, it was a it was a huge see how come a person imagine,
• 21:13
  you know, you, I'm talking to somebody right now and the money
• 21:16
  he invested at that particular time, it's equivalent to today's
• 21:19
  50,000 lbs. So he don't even know me, he
• 21:23
  just seen me a couple of times. That's it.
• 21:25
  And. He said go and then I went
• 21:28
  there. We did really, really whatever
• 21:31
  he did for 340 years, we did it in a one year.
• 21:35
  The counts which he has done the equal into that count, we have
• 21:38
  done it in a, you know, in a in a 12 months.
• 21:42
  He was so impressed. And then and then I had an.
• 21:44
  Opportunity to come to the UK. I thought OK fine, I'm doing the
• 21:49
  education consulting, so if I need to sell better to my
• 21:52
  clients, I need to learn the immigration.
• 21:55
  So I I went to the solicitor. Firm and then.
• 21:59
  Everything you do it to do better.
• 22:02
  Yeah. So.
• 22:03
  So I went to the, you know, I had an opportunity.
• 22:05
  It's an amazing, amazing, amazing.
• 22:08
  His name is Doctor Nogolese and he's the still.
• 22:11
  One of the unimaginable immigration practitioner.
• 22:14
  He's a doctor. And he was, I worked in a Sri
• 22:17
  Lankan Human Rights Commission. He's is a massive knowledge
• 22:20
  person. He said one thing I can teach
• 22:24
  you immigration, but I won't pay you.
• 22:28
  You need to work for free. But you have a one thing you can
• 22:31
  get into return. You can study any file in this
• 22:35
  form and you can ask me any question.
• 22:38
  I can make sure that you completely get trained.
• 22:41
  So I used to go, you know, because I need to make sure that
• 22:44
  my family also need to be taken care of.
• 22:47
  So three days, sometimes four days in a week.
• 22:51
  I work for him with no cost. And it is not a part time, it's
• 22:54
  a full time because he said very clearly, if you're coming, you
• 22:57
  need to make sure you're coming at morning 9:30 and make sure
• 23:01
  you're leaving not before 5:30. So it's like a proper office.
• 23:06
  Work. I will start at morning 9:30, I
• 23:10
  will do it till 5:30. But I learned a lot.
• 23:13
  Every single thing. I went to the first tribunal, I
• 23:17
  went to the upper tribunal. I sat in the chords, I saw the
• 23:21
  practise, what they're doing. It was awesome.
• 23:24
  So that that knowledge helped me to give a best to my clients for
• 23:30
  the clients which I've been doing as a business, even I was
• 23:33
  doing a business at that time. So, so every knowledge which I
• 23:37
  gained, make sure 99.9 success rate in the immigration 99.9%.
• 23:44
  What he taught me is it's absolutely amazing thing.
• 23:47
  Make sure that Home Office believe your folk believe when
• 23:53
  you're signing or when you're representing a case.
• 23:56
  Make sure they believe you the moment they believed you and
• 24:01
  things will happen automatically.
• 24:03
  So I really you know, I'm I'm I'm really thankful for that.
• 24:07
  Then you know, you're in your life when you're doing the
• 24:11
  process of growing faster. Sometimes you you started doing
• 24:16
  here and there wrong. You know, the the stuff and
• 24:20
  something. I felt that I'm not going the
• 24:23
  way the God, you know, given the purpose, you know something
• 24:27
  which is not right. OK, fine.
• 24:31
  So the person because in the immigration, we don't make much
• 24:35
  money when you're doing it genuinely, you know, you know,
• 24:39
  it's a usual practise for a for a, for a, you know, it's making
• 24:43
  an individual. If you say, you know, imagine
• 24:45
  yourself that you're, you're going to say, don't worry, The
• 24:50
  scarce is, is ordinary stuff. You can even this matter in 50
• 24:54
  days. Do you think the clients will
• 24:56
  pay big money? No, they don't pay the big
• 24:58
  money. So I was so genuine to my
• 25:01
  clients. Unfortunately, I was unable to
• 25:03
  make family life, you know, like I'm unable to keep up my bills
• 25:06
  because when you're too genuine and then and then.
• 25:10
  It is key. Yeah, yeah.
• 25:13
  So you end up in, you end up in doing something.
• 25:17
  OK, fine. What?
• 25:18
  What need to be done? What?
• 25:19
  What are the other opportunity? Then I said OK, fine.
• 25:22
  The people giving the money to me, they are not happy, you
• 25:26
  know, they're, they're not comfortable, which makes me, you
• 25:29
  know, because you end of the day, you're earning to run your
• 25:33
  family, you're earning to run your basic needs.
• 25:36
  That's what you initially, you start your life in the UK.
• 25:39
  So you're, you're not going to immediately, you're not going to
• 25:43
  having that much of a big money and you're going to make, make a
• 25:46
  building or no, nothing. It's not going to happen.
• 25:48
  Then I said, OK, I'm going to do something different, which will
• 25:52
  makes everyone happy. So that's how I started the
• 25:56
  granite business. That's how I entered into the
• 26:00
  granite business and to run the granite business.
• 26:04
  I want to do it better. So I learned the technology to
• 26:09
  serve, how to serve a lot of our customers.
• 26:12
  See, from childhood, I always love to do a massive impact.
• 26:16
  You know, I, I, if you ask me to sell 10 pieces of something, I
• 26:21
  always focus on thousand pieces, how to sell the thousand pieces
• 26:25
  rather than selling a 10 pieces. You, you, you understood what I
• 26:29
  mean. You know, from the childhood it
• 26:31
  is, it's been there when I, when I used to, because in the age of
• 26:35
  15, I was selling 1000 buttermilk in a day, which is,
• 26:40
  which is a huge money. It's a huge money.
• 26:42
  So I always thought about doing something massive.
• 26:46
  So I said OK, fine. Mindset, skill set, Tool set.
• 26:51
  Exactly. So I said, OK, fine.
• 26:53
  So I quit the immigration law practise.
• 26:55
  I said, you know, this is not something that's it's, it's not
• 26:58
  going to make us happy. It's not going to help us to
• 27:01
  make an ethical way of making money.
• 27:03
  So I went into the granted business.
• 27:06
  I started the granted. It is a toughest.
• 27:09
  Of days it is. Toughest, toughest days in the
• 27:12
  life, you know, you being as a people usually see you when
• 27:16
  you're doing an immigration, when you do have a so much of A
• 27:19
  success rate, people see you as a like a God.
• 27:22
  You know, people think, Oh my goodness, if I go to this guy,
• 27:25
  if I, you know, he, this guy will help me to get the visas to
• 27:29
  stay in the UK. But from that life I went to
• 27:34
  very worst life because selling a stone, the stone industry, it
• 27:39
  is 90% of the people when I was entering 90% of the people, they
• 27:44
  are a second generation, a third generation running business.
• 27:49
  So how do you think that they will treat you?
• 27:51
  And 1st, The thing is according to them, I'm from a different
• 27:54
  nationality. I'm not from here, I'm from
• 27:56
  different country. Second, I am I, they are not
• 28:01
  sure whether this quality of the stone which they are expecting
• 28:05
  I'm going to produce or not. 3rd, whether I'm a trustable guy
• 28:10
  or not. So I had a very, very tough
• 28:13
  time. I I believe nearly we lost
• 28:17
  £250,000 to 500,000 lbs. I lost in the first to two to.
• 28:23
  Three years of my business. Wow, sorry to interrupt you,
• 28:28
  Kumar. Right.
• 28:29
  You're just alluding to something we have said on the
• 28:32
  podcast before. In order to make money, you need
• 28:35
  3 things. You need credibility, you need
• 28:37
  authority, and you need a monetization funnel.
• 28:40
  And those are the three things you just alluded to right now.
• 28:43
  And I appreciate you very much for being on the podcast and of
• 28:48
  course, sharing your story. It's really, really amazing.
• 28:51
  So I'll let you continue your train of thoughts, but just
• 28:55
  thought to give you up some props and appreciation of your
• 28:58
  mindset and the skill set and your tool set.
• 29:00
  Sure, sure, sure. So, so, so This is why even now
• 29:05
  I'm starting because everyone said to me, Kumar, you're 40,
• 29:11
  don't do anything stupid. Don't start anything new.
• 29:14
  And, and and and what you're doing right now, strive to be in
• 29:18
  the in the same, same. You know what you're doing.
• 29:21
  No, no, I'm looking for something really great.
• 29:25
  I'm looking something. This is not something that God
• 29:29
  has called me for. So so we started the software
• 29:33
  company. I failed.
• 29:35
  In the last 10 years I have lost everything, everything in my
• 29:40
  life, almost 0 again. I restarted it and now we have a
• 29:49
  company which has worktops.com, an average of a 50 to 70,000
• 29:54
  users every month. They use the worktops.com and
• 29:58
  the people said, OK, fine, you, you done the something in the
• 30:01
  worktops. Just stick on to it.
• 30:03
  Don't go something new. I said no because this is not
• 30:07
  something which I was looking for.
• 30:09
  I'm looking something completely new.
• 30:11
  So, so every problem, you know, every pain has I have gone
• 30:16
  through. I just want to make sure that
• 30:18
  somebody not, shouldn't go through the same thing.
• 30:22
  So that's how the my Project dot AI started, Dragon customer
• 30:25
  started. We adopted the school in India.
• 30:28
  It's ASAP Foundation and we are, we are educating nearly 15 to 20
• 30:34
  students right now. It's a, it's completely
• 30:36
  government school. We adopted it and we are
• 30:39
  providing everything in the infrastructure, everything for
• 30:42
  them. And you cannot stop, right?
• 30:46
  You cannot stop thinking. You cannot stop doing something
• 30:51
  different. You cannot be, because if you're
• 30:53
  really hungry, if you're really thirsty to do something really
• 30:59
  impacting the people, then you should do something different.
• 31:03
  And, and, and, and, you know, a lot of times, of course, it's a
• 31:07
  mind, right? It's, it's, it's a very, it's a
• 31:09
  very tricky thing. You know, it's, it's a, if we
• 31:13
  win our mind, we can win everything.
• 31:15
  That's really true. But sometimes this mind tells
• 31:18
  you, you know, no man, you have to be a comfortable life.
• 31:23
  What are you doing it right now is is you're going to lose
• 31:26
  everything. I believe I really thankful to
• 31:32
  the God, you know that he has given the opportunity and I have
• 31:38
  come so much, so much far to make this impact.
• 31:44
  If I stop some of the times this is the question goes in my mind.
• 31:49
  You have come across so much long way, few loads or
• 31:56
  completely lonely walk, completely, completely lonely
• 32:01
  walk. And then if you're going to give
• 32:04
  up right now, what does the use of those walks get up?
• 32:13
  That's actually something that AI was talking about last night.
• 32:18
  I'm in a personal conversation we're having.
• 32:20
  He actually mentioned the same thing.
• 32:23
  He we're talking about how if God is taking you through these
• 32:29
  failures, which if you're an entrepreneur, you are very
• 32:33
  familiar with failure and it's not just once, OK, it's about
• 32:38
  multiple times. And it's very natural to be a
• 32:42
  friend, be a friend to failure. Make make failure your friend.
• 32:45
  If you're listening to this podcast and you are a business
• 32:49
  owner or an entrepreneur. So I just think it's so funny.
• 32:52
  But yes, AI was talking about how when we are walking through
• 32:56
  these failures and you have a calling on your life or you have
• 33:00
  a mission on your life for a business or a purpose, or you
• 33:03
  understand the people you see, the people who are, you know,
• 33:06
  relying on you, relying on your success and relying on you to
• 33:10
  follow through, What happens if you just stop?
• 33:13
  And in my mind, I envision like this desert, like walking
• 33:17
  through a desert. And it's like, OK, well, what if
• 33:20
  you stop? If you're halfway through the
• 33:22
  desert, what do you like? What are you going to do?
• 33:25
  You're just going to lay down in the desert?
• 33:28
  It's just not an option. So we love to hear that type of
• 33:32
  mindset. So from individuals who
• 33:35
  understand that, yes, it's a relentless journey.
• 33:39
  And yes, it involves sometimes relentless failure, but it does
• 33:44
  let up. It's not forever relentless.
• 33:47
  It does break and you know, we talk about faith a lot on this
• 33:51
  podcast, but you know, through faith and perseverance and being
• 33:55
  creative even, that's another thing that we're really talking
• 33:57
  about when we are not only changing industries, you know,
• 34:02
  sometimes, but just going with the flow of possibilities and
• 34:06
  opportunities is having space of creativeness and having that
• 34:11
  mindset of OK, well, I don't just want to do the bare minimum
• 34:15
  I want to do. I want to execute it
• 34:18
  exponentially. So like you said, I don't want
• 34:20
  to sell 10, I want to sell 10,000.
• 34:23
  So having that type of intention does really help you drive
• 34:28
  through to the next level. Just having massive goals and
• 34:32
  massive dreams. You with that being said, you've
• 34:36
  described yourself as an entrepreneur and a dad with
• 34:41
  purpose. What does purpose mean for you?
• 34:46
  You know, since how, since becoming a father, how has that
• 34:49
  shifted and what's really been? How would you describe your
• 34:55
  purpose now that it's shifted a little bit?
• 35:00
  See, I married in a very engaged, very engaged.
• 35:04
  I married in 20 and when I had my son at that time, I believe
• 35:10
  we are we. Were in 21 or 22.
• 35:13
  So you, you don't understand the father's role.
• 35:19
  You know, it's it's too early to understand the father's role.
• 35:22
  You become a father so early and then you don't understand it.
• 35:27
  By the time you understood the kids are the my son has grown,
• 35:31
  but I have a dutiful daughter which she born.
• 35:35
  After eight, 7-8 years after my 7, my son, and that's like, you
• 35:44
  know, being a she's the one advocate in your family to to
• 35:51
  talk on behalf of the father. It's it's the usual stuff.
• 35:54
  You understood what I mean. So before even it realise I, you
• 35:59
  know, I had a situation that you know, my, my, my ex-wife, she
• 36:05
  said, I'm sorry, you're making too much of A failure and I have
• 36:12
  something a different journey to go on.
• 36:15
  So it's 18 years, a married life.
• 36:18
  It came to an end and and and she took the my daughter with
• 36:26
  her and unfortunately I couldn't see her for almost a 1.5 years
• 36:29
  now. It's I understood the value
• 36:32
  right now. That's the purpose.
• 36:35
  I understood the purpose of being a father.
• 36:38
  And how responsible you have to be, you know?
• 36:41
  See, of course I've been as a, as a, as a.
• 36:44
  Father, I call myself as a good provider.
• 36:46
  It doesn't matter whatever does happen when you're a leader,
• 36:49
  when you're an entrepreneur primarily you're a provider.
• 36:52
  No matter what you go through, you provide for the people who
• 36:58
  you know. I have a 35 people working in
• 37:00
  our team right now and automatically you become a
• 37:03
  provider, you know, you provide whether they hurt you that
• 37:07
  whether they do the job, whether they like it, whether they don't
• 37:10
  like it, it doesn't matter. They believe you.
• 37:13
  Somehow and another how they are believing you, the trusting gear
• 37:18
  and and and the father. I believe it's ultimate end of
• 37:23
  the day, the father's responsibility.
• 37:25
  Every entrepreneur is indirectly he's a father, it doesn't
• 37:29
  matter. A father or mother, you know,
• 37:32
  it's it's they are provider they have to provide for the team and
• 37:36
  and you know, I I really thankful to the God that he had
• 37:41
  an he has given the opportunity to to to make the people to
• 37:47
  believe me and trust me and, and, and he.
• 37:52
  Gave me the. Opportunity to do what I need to
• 37:54
  do to to provide as a as a father still now my son, you
• 38:01
  know, he you know, he's 8 in 19. He's doing a business and my
• 38:07
  daughter on and off. I try to go and see far from her
• 38:11
  and and it's it's a love. Father is, is, is.
• 38:17
  It's a love you cannot describe or you cannot tell.
• 38:22
  In a in a simple. Words.
• 38:24
  It's, it's beyond the words, I, I, I say that, but sometimes
• 38:29
  it's the life that you have to go through everything to fulfil
• 38:33
  the calling which has been given to you.
• 38:36
  Wow, I'll just touch it. What you said a little bit.
• 38:40
  But you, you've been giving me a lot of smiles.
• 38:42
  And for people that don't know the back story, Raisa from
• 38:47
  Kumar, you know, met recently out of business event in London,
• 38:53
  England. And we did speak about, you
• 38:56
  know, mindset, philosophies, skill set, tool sets.
• 39:00
  And it's interesting how you explained the framework of
• 39:05
  people connected. That is, people would always
• 39:08
  connect if they speak the same language, and a person's
• 39:12
  personal language is basically formed by their top 200
• 39:17
  favourite words. And it's interesting how a lot
• 39:22
  of the words in your top 200 list are the same as my own top
• 39:26
  200, and that as well. But.
• 39:31
  It's interesting that a lot of things that have been well
• 39:34
  documented on this podcast would be saying are things that you
• 39:38
  are activating and of course, even something from a personal
• 39:41
  discussion, you know, yesterday. So I've documented this on this
• 39:47
  podcast with Brian, I've said this on the podcast before, that
• 39:50
  the role of of father, the role of a man in society are three
• 39:58
  things. Number one, to provide #2 to
• 40:01
  protect and #3 to preserve. And I'd love for you to speak to
• 40:07
  those three things, right? To provide, to protect, and to
• 40:10
  preserve. Do you agree with that?
• 40:13
  100 percent, 100% 100% The primary responsible.
• 40:20
  For a. For a.
• 40:21
  Human and the God blessed as a man, we have to provide.
• 40:26
  We have to provide. Of course we we do.
• 40:29
  We don't understand certain things in a certain age.
• 40:32
  You try to understand few things in later part of your life.
• 40:37
  By the time you already crossed half of it, it's it's not an
• 40:41
  issue. You know, it's still if you're
• 40:43
  listening, if you're, if you're talking, which means that we
• 40:46
  have a breed, which means that we.
• 40:48
  Have. To be in a position to provide
• 40:51
  and protect, of course it's, it's a default attitude of a
• 40:56
  human as a man, our, as a father or mother, it's a protection.
• 41:01
  It's it's it's an it's an becomes automatic, you know, the
• 41:04
  good human always to try to protect the loved ones and
• 41:08
  nobody's going to be different from others.
• 41:10
  So it's a protection to happens all the time and then.
• 41:13
  Preserve. Yeah, of course we preserve.
• 41:15
  Culture. We preserve.
• 41:17
  A family reputation we preserve we don't understand everything
• 41:21
  in in in the engage. We if we are understanding it,
• 41:25
  certain things and they're very engaged because especially when
• 41:28
  I grown up, there's nobody has to tell me that you know you're
• 41:32
  doing right or you're doing wrong because the moment my mom
• 41:36
  passed away in the age of 16 and I've been all alone and from
• 41:42
  that age as my father was not there and and you know, I was I
• 41:47
  was just literally in a blind spot.
• 41:50
  I don't know what I need to do my head miss, if she's not
• 41:54
  there, I wouldn't be completing the schooling at all.
• 41:57
  So she said to me, my mom, you know, just before few days of
• 42:01
  her of. Her.
• 42:03
  Her death and she came to the school and she said to the I
• 42:06
  believe she said to my head teacher, it's a very difficult
• 42:09
  to make make him to do what you need to do.
• 42:12
  I'm giving you responsibility to you.
• 42:15
  Just take care of him. I don't know if she said in a in
• 42:18
  a in a normal way and but the high Marbara head misses she
• 42:21
  doesn't know understand you're not that particular time.
• 42:24
  But she used to say even right now, and the one thing which
• 42:28
  your mom said to me, I just still remember that, you know?
• 42:31
  Yeah. If she's not there.
• 42:32
  If my head misses is not that I wouldn't be completing the
• 42:34
  school at all. I really really even till today,
• 42:37
  I'm really thankful to her on and off.
• 42:40
  I call her, I tell her, if you're not there, I wouldn't be
• 42:43
  here because sometimes their their way of handling is
• 42:46
  completely different, right. You know, now the kids say your
• 42:50
  parent, you guys are strict or this that and all but those days
• 42:54
  you just blindly listen to them, whatever they say and you follow
• 42:59
  to them. You don't understand why they
• 43:00
  are saying what they're saying, but it's.
• 43:03
  Love. Whatever, I, I really thankful
• 43:06
  to every people who came in my life and you know, help me to be
• 43:12
  who I am right now because without them, I wouldn't be
• 43:15
  building this kind of a protection attitude or
• 43:17
  preserving attitude or providing attitude.
• 43:20
  They, they taught me these are the human nature and being a
• 43:24
  father or being a entrepreneur, being a leader or being a owner
• 43:28
  of the company, you have to do a certain things.
• 43:30
  Wow. So what do you think is the most
• 43:35
  important mindset shift that separates people who succeed
• 43:40
  from people who stay stark? Don't give up.
• 43:45
  Don't give up. Never give up on you.
• 43:47
  Everybody can give up on you. I'm sure that God is not going
• 43:51
  to give up on you. That's why he's still helping
• 43:53
  you to do what you need to do. But don't give up on you just
• 43:57
  because I I love les prom. I love les prom.
• 44:00
  Someone's opinion doesn't have to be your reality.
• 44:05
  You know, I love, I love this words, you know, on and off
• 44:09
  someone's opinion doesn't have to be your.
• 44:11
  Yeah. No, it's not.
• 44:13
  There. Wow.
• 44:14
  If you zoom into my background and there's a quote on the wall,
• 44:17
  it says it's not over when you use.
• 44:19
  It's overwhelming. Yeah, it's not over until you
• 44:24
  finish. It's over.
• 44:27
  Yeah, it's it's quite interesting how rich culture and
• 44:34
  the renting influence, you know, has actually shaped your life.
• 44:39
  It's important that as parents, we we guide our children and
• 44:44
  even the Bible says teacher child in the way he should grow
• 44:47
  and when he grows, we shall not department.
• 44:50
  And you know, I made a mental note earlier about something you
• 44:54
  were talking about, about using your gifts, right?
• 44:56
  So. Even the the.
• 44:58
  Bible in the book of Proverbs, chapter 18, verse 16, the King
• 45:02
  James Version states a man's gift maketh room for him and
• 45:07
  bringeth him for great man, right.
• 45:11
  So you always think in terms of greatness, not in terms of being
• 45:17
  small minded. And these things actually align
• 45:21
  with Bible principles. So before I will pass you on to
• 45:26
  back to the same hands of my Co host, I'd like for you to talk
• 45:30
  about, you know, your faith influence.
• 45:34
  Whereas faith is something myself and I know and I actually
• 45:37
  hold very, very dearly. So yeah, without faith it's
• 45:41
  impossible to please God and faith is a suffers of peace.
• 45:43
  Hopes will be evidence of him is not seen according to you
• 45:46
  Chapter 11 + 1. So how would you say faith has
• 45:49
  actually inspired you in terms of shaping the mindset, the
• 45:53
  skill set and your tool set? Without the faith I wouldn't be
• 45:57
  here. I've been doing this practise
• 46:01
  for almost a year right now. I keep on saying to myself that
• 46:05
  that I trust you, I love you. I have a faith in you every
• 46:10
  single time you know, whenever you know it's it's.
• 46:13
  You, you, you just to go through certain.
• 46:16
  Type of a life, certain type of a day, I trust, I trust him more
• 46:20
  than myself. You know, I have a faith in him
• 46:24
  more than myself because. It's a it's AI.
• 46:27
  Remember the days, you know, imagine of a meeting as well.
• 46:30
  You know, it's, it's a out of a blue moon.
• 46:33
  Miraculous. It's, it's completely out of a
• 46:36
  blue moon. I, I, I'm, I'm not the guy.
• 46:39
  I I just like that I, I sit in a certain places and relax myself.
• 46:45
  No, I'm not the guy. I, I, if I need to, I'm a, I'm
• 46:48
  a, I'm a more private person. I can say, you know, I, I sit, I
• 46:53
  don't sit in a crowd. Yeah.
• 46:56
  You weren't talking to anybody. You were not talking to anybody.
• 46:58
  Do you want to hear the gist? I said to you know, when I when
• 47:02
  I it's, it's, it's a miraculous to come to that show.
• 47:05
  You know, the business show. I was just browsing at something
• 47:08
  on the online and then this business show came up and then I
• 47:13
  said, my goodness, that was a show.
• 47:15
  OK, let's I even I was in the suspect whether to go not to go.
• 47:21
  I felt, you know, you know, in a, in a, in a, in a spirit like
• 47:25
  I should go. OK, then I haven't planned for a
• 47:28
  day. Usually I start even if I need
• 47:30
  to come to London, I start in the early in the morning, but I
• 47:35
  started at 9:00 and then I don't, I don't take a whole day
• 47:39
  to see these kind of issues. You know, I, I do it in the 2-3
• 47:43
  hours and then I back and then I start my regular office works.
• 47:48
  This is how you know, even in the previous day when I had with
• 47:51
  my friend, you know, I was, I was asking him whether he like
• 47:55
  to join with me. And then he said to me, no, we
• 47:58
  can go out. 10:00 I said, no, bro, I need to grow in the
• 48:01
  morning. So it's a it's a it's a God, you
• 48:04
  know, it's a faith. If I don't have a faith on him
• 48:06
  and if if he's he knows, you know, he knows what you need to
• 48:10
  do and more than us and, and, and I really thankful for the
• 48:16
  day. You know, it's, it's unplanned
• 48:19
  thing. It's unplanned thing.
• 48:21
  You were saying you were contemplating whether to go or
• 48:23
  not to go. I'm laughing because I was also
• 48:27
  contemplating, but Noella, you know, American accent was like,
• 48:30
  you have to go for that show. That's all.
• 48:35
  You're not going here. I didn't say for that show, but
• 48:40
  I did say he was going. Yeah, the the, yeah, the
• 48:43
  business event, yeah, I said you have to go for that business,
• 48:46
  that market event, you have to go, you're going to meet people.
• 48:50
  I'm like, OK, then I never knew that she was instructing me that
• 48:54
  you have to go and meet Kumar. It's a God.
• 49:00
  You know, it was funny. It was funny, like we, myself
• 49:03
  and my friend were walking and then there was this young French
• 49:08
  lady that was drunk seated on seat I just sent to him.
• 49:14
  And then my friend will walk here.
• 49:15
  And then the guy said, hey, you guys come.
• 49:17
  I'm like, excuse me, do we know you?
• 49:20
  And then he's like I said, come, yeah, I'm calling you come.
• 49:23
  And we went there and my friend was talking to her.
• 49:27
  I greeted her and then I saw some guys around.
• 49:30
  Then my spirit was like, you talk to this guy And I said,
• 49:33
  hey, hello, how are you? Then you looked at me.
• 49:35
  All that because he was literally on his phone.
• 49:38
  He was pressing his phone and I greeted him and he was like, OK,
• 49:42
  OK, hi. And then, you know, we got
• 49:44
  talking and I got to know he owns an AI platform.
• 49:49
  Like well, I said, OK, my name is AI.
• 49:52
  It's nice to meet you. And you know, that is how
• 49:55
  everything happened. So I'll pass you back to do
• 49:58
  Ella. It's just great to hear.
• 50:03
  I love hearing about synchronicity.
• 50:05
  You know, everything is really synchronised, we just don't
• 50:08
  understand until it happens sometimes.
• 50:10
  So then we remember. So it's really good to leave
• 50:13
  that in for sure. In your work you've actually
• 50:17
  pioneered Microsoft Dynamics CRM into pseudo recruitment and and
• 50:22
  you implemented something called SAP in a solicitor firm.
• 50:28
  What that drives your passion behind technology and these
• 50:33
  types of systems that you've built?
• 50:38
  I always try to provide the better service.
• 50:41
  Even till today, even now I see a lot of new technologies.
• 50:45
  What is there in the market, how we can able to provide better?
• 50:50
  You know how everyone will have some kind of searching attitude.
• 50:54
  You know, everybody search for something, OK, I always search
• 50:58
  for something the best I can able to do I can to do for my
• 51:02
  client and to do for our customers and and even even the
• 51:07
  my project dot AI our vision to make it 10 minutes to find and
• 51:12
  finalise. It's impossible to find a trader
• 51:16
  in the construction industry in 10 minutes, but our aim,
• 51:21
  according to our vision, if you check my project, our aim is to
• 51:27
  provide service to help an individual to find a tradesman
• 51:33
  in 10 minutes. They have to find and finalise.
• 51:36
  It's always, you know, you have thirsty to serve best, you want
• 51:42
  to become a best and that's how you can be able to serve best.
• 51:47
  So when we, I believe we are the first company succeeded in the
• 51:53
  stone industry, in the worktop industry doing what we are doing
• 51:57
  right now because I tried 3-4 times before the worktops.com
• 52:02
  everything got frayed and everyone said it's not going to
• 52:07
  work in the stone industry. And and no, I didn't give up
• 52:11
  because I believe strongly that I believe there are, there are
• 52:16
  similar to me. There are six to seven companies
• 52:18
  they tried as well before or during my period and none of
• 52:23
  them, they succeeded even till today.
• 52:26
  I have a lot of other clear people.
• 52:28
  They copied my concept and they try to do it.
• 52:31
  No, it's not that. Even if somebody says to me, are
• 52:34
  they going to copy what I'm doing right now?
• 52:36
  It's no, because unless, until you're going to put yourself in
• 52:41
  the heart and soul and doing something that you're passionate
• 52:46
  about it, unless you're not doing it, it's not going to
• 52:49
  happen. You can copy from anybody, you
• 52:52
  can get it from anybody. So I always thirsty in providing
• 52:55
  something better for my our customers.
• 52:58
  So I search for better software, better technology, better stone
• 53:04
  or whatever it is which can be able to make them comfortable.
• 53:09
  You know it, imagine you, you're, you're buying something
• 53:13
  in the online and you've been buying, you want to spend nearly
• 53:17
  five days or four days to buy that rather, I provide that in 5
• 53:22
  minutes with all the questions which you're going to ask me
• 53:27
  with the answer as already made with the people who already used
• 53:31
  our service and how it's going to be.
• 53:34
  So I was, I was the first guy who introduced the Microsoft
• 53:40
  dynamic system in the student recruitment industry.
• 53:43
  And then I modified it because everyone said to me, you're
• 53:47
  making thousands and you're spending in LAX.
• 53:50
  I said no, because, because I'm going to volume increase the
• 53:55
  maximise the business, I'm going to scale the business.
• 53:58
  I don't understand the word scaling.
• 54:00
  You know I I recently learned the scaling word, but at that
• 54:03
  particular time I don't know what is the word called scaling.
• 54:06
  At all. I all I said to, said to the
• 54:10
  people who were, you know, are you serious that you're going to
• 54:15
  invested this much of money to, in your, in your education
• 54:20
  business? And, and, and even even the guy
• 54:23
  who gave the business to me, even he doesn't use the
• 54:27
  softwares and I'm working under him.
• 54:30
  You know, he's given a franchise for me and then I'm working and
• 54:36
  I am doing 10 times or 20 times larger than what he's doing and
• 54:43
  investing that much of the money in the, in the software.
• 54:46
  And then we, we succeeded it. I'm really happy that, you know,
• 54:50
  the model which we have done everything is an automated, you
• 54:53
  know, one, if a person applies in one university, he can able
• 54:59
  to get it from multiple university offer letter.
• 55:02
  That's the application which we developed and you know, it's
• 55:05
  really, I'm really happy for that.
• 55:10
  Wow do I love to come up with an introduction.
• 55:14
  So that's something I love to see.
• 55:16
  In order to be the best, you have to beat the best, and the
• 55:18
  best is blessed. So we love scaling over here as
• 55:23
  well. So I was laughing earlier when
• 55:25
  he said history about how he used to sell like a lot of
• 55:29
  bottle milks, right? He's thinking in thousands and
• 55:32
  then these guys are thinking in 10's and hundreds.
• 55:34
  Like it's it's a different numbers game.
• 55:37
  Anyways, you did sell bottle milk.
• 55:39
  In my country we have some people called bottle mean.
• 55:45
  So I'll pass you back to Noella. So I just wanted to highlight
• 55:50
  something because. In this conversation, we're
• 55:53
  trying to see kind of gaps that you saw in your industries that
• 55:58
  you're that you're pursuing that others may ignore.
• 56:04
  And from your response, it really sounds like, and this is
• 56:10
  partially because of the way you grew up, partially maybe just
• 56:14
  because of your character, but you do have a heart for serving
• 56:19
  and a heart for seeing joy and other people when you serve
• 56:22
  them. So, and I just wanted to shed a
• 56:25
  light on it because a pillar of having excellent service and
• 56:32
  understanding excellent service is understanding the questions
• 56:39
  that the person you're serving is going to ask before they ask
• 56:42
  them. Understanding their needs before
• 56:47
  they express them. I have an extensive background
• 56:50
  and hospitality and corporate event planning, sports bars,
• 56:56
  fine dining. There's a lot, there's a lot in
• 56:59
  my background. And I just wanted to shed a
• 57:01
  light on that because as entrepreneurs and as business
• 57:06
  owners, we primarily are trying to solve problems for people,
• 57:13
  for a certain group of people or a certain niche.
• 57:16
  I'm a certain perfect customer. But when you shift that into a
• 57:21
  sense of not even necessarily over serving, because it's not
• 57:27
  over serving. If you're just serving their
• 57:30
  deepest needs before they understand that's what they
• 57:33
  actually need, that is the gap. And that is the gap.
• 57:37
  And it's only a gap because a lot of times, just like maybe
• 57:41
  when you're going to a restaurant and you're sitting
• 57:43
  down and you're ordering something, a customer isn't
• 57:47
  going to know they're missing a napkin until their food comes
• 57:51
  and there's not a napkin on the table.
• 57:53
  That's not something that someone would think that they
• 57:55
  have to ask for, because they shouldn't have to ask for that.
• 57:58
  So when we're thinking of all of the steps of service, you know,
• 58:01
  even when we're giving. So for example, another very
• 58:05
  small example, like when you're at a restaurant, you wouldn't
• 58:09
  have to ask for a refill if it's already brought to you when your
• 58:14
  glass is halfway full or almost gone, right?
• 58:17
  So the person serving you is already anticipating your needs,
• 58:21
  already understanding what you are going to want in order to
• 58:27
  have a full experience and a full satisfying experience.
• 58:33
  You're able to serve that ahead of them asking for it.
• 58:36
  Just really wanted to shed a light on that because having a
• 58:39
  serving spirit and having a heart for service is really
• 58:43
  going to, again, allow people to believe you, which is a huge
• 58:50
  driver that we're talking about. Knowing you, liking you,
• 58:53
  trusting you, and building those relationships.
• 58:57
  When it comes to you spotting new opportunities, you've
• 59:01
  mentioned several Times Now that you never say no and anytime an
• 59:06
  opportunity comes up, if you're able to take it, you're snashing
• 59:09
  it and you're going to crush it. What do you have a particular
• 59:14
  framework for spotting opportunities and industries?
• 59:18
  For example, do you look for things that are maybe old
• 59:23
  fashioned or things that are slow that it's an opportunity
• 59:27
  for you to improve upon that? What is your type of framework
• 59:31
  when you're looking for these types of opportunities?
• 59:36
  See for me, the first thing which I look is whether is this
• 59:42
  going to help us to make our customers happy.
• 59:47
  That's the point number one, you, you, every person who's
• 59:53
  going to provide the service what they, what they want to do
• 59:57
  it or every opportunity comes with the people you're going to
• 1:00:02
  deal with. They have to feel comfortable.
• 1:00:03
  They have to feel the full joy I have.
• 1:00:06
  I'm really blessed with the wonderful team.
• 1:00:09
  I'm really, really blessed. They take care of me like a
• 1:00:13
  baby. I take care of them like that
• 1:00:15
  baby. You know, they if I say
• 1:00:16
  something, you know, I need this, this, this.
• 1:00:19
  So my team trusting me. So every decision which I'm
• 1:00:22
  going to make, I need to make sure that I'm going to, it's not
• 1:00:24
  going to impact their life. It's a 35 families.
• 1:00:28
  It's strongly believing us and doing that.
• 1:00:31
  So every opportunity when I when I see the opportunity, the first
• 1:00:35
  thing, it's a very, very primary thing.
• 1:00:38
  Is this going to make a is this going to bring the happiness for
• 1:00:42
  me? That's the first thing is this
• 1:00:45
  going to bring happiness for the people who are going to get
• 1:00:48
  involved into it and is that the happiness is going to get the
• 1:00:53
  service if it is a product or if it is a service or anything,
• 1:00:56
  which is, is that going to they are going to feel happy the the
• 1:01:00
  way I'm going to do it. It's going to make them, you
• 1:01:04
  know, the, the joy of having the product or service which we are
• 1:01:09
  going to do it to them. So this is the key, this is the,
• 1:01:13
  this is the primary thing which I look for.
• 1:01:16
  And then the rest is the God spirit.
• 1:01:18
  You know, you when you're doing, when you're taking a decision.
• 1:01:21
  So obviously the, the, the, the God usually speaks to you, you
• 1:01:26
  have a in the presence that this is something you're doing right.
• 1:01:29
  This is something you're not doing right or you're doing
• 1:01:31
  wrong. These, these things happens.
• 1:01:34
  This is happens on, on default on on default of a process.
• 1:01:39
  It happens. If you're talking as an
• 1:01:40
  individually, as a, as a myself, as a person, I see these three
• 1:01:44
  things. So knowing if it's going to make
• 1:01:49
  you happy, make the customers happy and obviously if it's good
• 1:01:54
  for your team, I think that's amazing as a leader for sure.
• 1:01:59
  We're going to talk a little bit about worktops.com and how it's
• 1:02:04
  really been a disruptor for traditionalindustriessoworktops.com
• 1:02:10
  and now serves home owners, stone Masons and suppliers using
• 1:02:15
  AI. And what it does is, as you said
• 1:02:19
  earlier, matches people with the right stones.
• 1:02:23
  On what problem were you solving at the beginning?
• 1:02:27
  I know that you mentioned you wanted people to be matched
• 1:02:31
  within 10 minutes. How has the problem solving
• 1:02:36
  evolved really from the beginning to where you're at
• 1:02:39
  right now? OK, so the workups.com, it has
• 1:02:46
  several stages of transformations.
• 1:02:48
  Initially we started with a different ban and tried, failed,
• 1:02:51
  tried, failed to try to fail. I've been trying the work of
• 1:02:54
  industry for almost 10 years plus.
• 1:02:56
  Right now, 90% of the the work tops.com is started for B to B
• 1:03:02
  Actually we started the software for B to B.
• 1:03:06
  So the P, the stone Masons across the country, they were
• 1:03:09
  searching for the stone which they can't find, but someone in
• 1:03:13
  the country they will be having that particular material.
• 1:03:17
  So we have started the worktops.com only for the B to B
• 1:03:20
  and then, and then lot of the people are using our website
• 1:03:24
  and, and the beginning stages of the worktops.com because we are
• 1:03:28
  the first to company listed every single stone because it
• 1:03:32
  it's required lot of a teamwork and lot of a time and lot of an
• 1:03:36
  energy and, and system in place. And then we did everything and
• 1:03:42
  we once we've done everything, nobody is the people who are
• 1:03:45
  using the service, but they're not buying from us.
• 1:03:48
  So it's, it's, it's really, you know, that was the biggest
• 1:03:51
  thing. And then I contacted almost
• 1:03:54
  nearly 300 to 500 clients traders in the industry.
• 1:03:59
  And then I asked them, you know, you guys, so you know, you, you,
• 1:04:03
  you asked for something. Because when I started the
• 1:04:06
  initial of the work of business are we imported the granites
• 1:04:10
  from India to UK. And then when I imported it at
• 1:04:14
  that particular time there is a material called quartz.
• 1:04:17
  It started, you know, becoming so popular and whatever the
• 1:04:21
  stone which I imported, nobody was ready to buy.
• 1:04:24
  And they were telling to me, no, we will buy quartz this, this,
• 1:04:27
  this, this. And then first I have to
• 1:04:30
  overcome the import of the material, which I have done.
• 1:04:33
  I have to make sure that I'm selling it and making the profit
• 1:04:36
  which fade. And then we had a heavy loss.
• 1:04:41
  And then the second thing is people asking something because
• 1:04:45
  I quit my law profession. I said, I'm not going to go back
• 1:04:48
  to the profession. God, you need to tell me what I
• 1:04:50
  need to do it. And the God showed me this way
• 1:04:54
  and and I need to do something over here.
• 1:04:57
  So, and then I signed up with an A company and I started
• 1:05:03
  marketing their product and we did nationwide and all of a
• 1:05:08
  sudden and that company, you know, they, they said, you know,
• 1:05:14
  you know what, like we, we can't work with you because you're
• 1:05:18
  eating our business. I said, we have a contract in
• 1:05:21
  place, but you know, they, they, they bypassed as they tried to
• 1:05:25
  sell without knowing, as they started selling directly to the
• 1:05:28
  customers, which without knowing as so I said, Oh my goodness.
• 1:05:32
  So I worked a lot and what I'm going to do right now, that time
• 1:05:37
  I had an idea if I sold for A1 company, if I become a marketing
• 1:05:41
  partner for one company, if that put me down, I'm not I'm going
• 1:05:46
  to end up in this place. What happened if I'm going to do
• 1:05:49
  for all the companies in the UK at that particular time, there
• 1:05:52
  are around 6070 distribution companies in the Uki went to
• 1:05:58
  everyone. I spoke to everyone, most of
• 1:06:02
  them they said yes, you know, I'm happy to work with you and I
• 1:06:07
  can give you the discount in the product and then you can, you
• 1:06:10
  know, sell it then. So we we took the lot of
• 1:06:13
  initiative. We listed all the materials and
• 1:06:16
  then once we started listing the materials, the people who are
• 1:06:18
  trying to use our image search because there is no at that
• 1:06:23
  particular time, the Google search was not there.
• 1:06:26
  You know the image search was not there.
• 1:06:28
  So we were the first company introduced the image search
• 1:06:32
  option. Even now I don't think so that
• 1:06:35
  the Google will search the material, but it won't show you
• 1:06:38
  who is having that. You know it will show you the
• 1:06:40
  materials, but it will it won't show you who have the actual
• 1:06:44
  stock, but the work Top Stock will provide.
• 1:06:47
  We, we have a, we have a stock nearly 37,000 slabs has been
• 1:06:51
  listed in our in our website and and we listed almost every
• 1:06:57
  single companies in the UK. We listed their materials and
• 1:07:02
  then and then and then nobody ready to buy.
• 1:07:06
  And then I asked them what you guys are not buying from this,
• 1:07:09
  you know, asked for kind of a service based on your
• 1:07:13
  expectation. We developed the software and we
• 1:07:16
  have it in the market. You are using it, but you're
• 1:07:18
  not, you know, you're not buying from us.
• 1:07:20
  And they said, you know what, like, because the moment we see
• 1:07:22
  the image, we can know which warehouse the material is coming
• 1:07:25
  from. So we can buy directly from
• 1:07:27
  them, we can able to get the discount.
• 1:07:29
  Then I said, OK, see, I developed it and what is the
• 1:07:32
  difficulties you having it and tell me that then you know, I
• 1:07:36
  well, we can, we can find a way to work together.
• 1:07:40
  They said it's a difficult to get the customer.
• 1:07:43
  Can you help us to get the customer?
• 1:07:46
  Then I said, OK, one, so instead of AB to B, why can't we do the
• 1:07:51
  B to C? This is where the real change
• 1:07:53
  happened. And, and we the moment we
• 1:07:56
  started B to C, initially we were just a lead generation
• 1:07:59
  company. We were creating a lead and we
• 1:08:01
  were passing the leads to the, you know, the stone Masons
• 1:08:05
  across the country. And then I don't see the value
• 1:08:09
  the customers, you know, they're getting it because they are
• 1:08:13
  trusting us, they're coming to us, but unfortunately they're
• 1:08:16
  not being served properly. Then we started doing the
• 1:08:20
  project by us. You know, we started taking the
• 1:08:22
  project and now we, we, we have a three big partners who do
• 1:08:28
  almost a 500 kitchen in a month. Massive, massive companies, They
• 1:08:33
  become a partners right now with us.
• 1:08:35
  You know, it's, it's everything has changed.
• 1:08:37
  You know, it's a one single overnight.
• 1:08:40
  Everything has changed from 500 to 1000 visitors in a month.
• 1:08:44
  We are doing around 50,000 to 70,000 users right now every
• 1:08:49
  month. It's changed the entire industry
• 1:08:51
  and it's really surprised. Some of the big company
• 1:08:54
  directors, they called me, they asked me.
• 1:08:56
  I recently served the one of the one of the director is a is a is
• 1:09:02
  a is a very big company in the UK.
• 1:09:04
  They do an average of 500 to 600 kitchen in a month.
• 1:09:08
  And, and for his home, he'd been searching for a stone for almost
• 1:09:13
  3 months and somebody told him and that contract Kumar and he's
• 1:09:21
  the right person to find the material.
• 1:09:23
  And he's a such a big guy. If he call any warehouse,
• 1:09:27
  anybody in the UK will love to serve him.
• 1:09:30
  But he called us and he asked me, can you help me in this?
• 1:09:34
  We successfully, we found the material in 24 hours and we
• 1:09:38
  supplied the material in three days.
• 1:09:41
  It was an impressive right? He's he'd been searching for
• 1:09:44
  three months. He couldn't find and he has
• 1:09:48
  almost every contact, anybody who answers his phone, ready to
• 1:09:52
  serve him. But.
• 1:09:54
  He couldn't find and we this is the impact, this is the real
• 1:09:58
  thing which we have made. That's amazing, honestly.
• 1:10:04
  It's very amazing to hear how just by solving small, not small
• 1:10:11
  issues, but taking the responsibility of solving every
• 1:10:16
  issue as they come, having that allow you to
• 1:10:19
  evolveandworktops.com. It's as you've said, evolved
• 1:10:23
  from B to B to AB to C type of platform.
• 1:10:28
  When you started working with the customer side, what have you
• 1:10:32
  learned about customer behaviour that surprised you?
• 1:10:37
  You and now on and off we come across with a lot of architects
• 1:10:40
  into here it is. And as I work with almost all
• 1:10:42
  the companies we we work with. The reason I started my project
• 1:10:47
  dot AI and the reason I started the Dragon customer is you think
• 1:10:53
  you're doing the best to price for the customer initially and
• 1:10:56
  you try to do this so much good to the customer and that
• 1:11:01
  particular customer will create an issue later part of the
• 1:11:06
  project. That is the what is the biggest
• 1:11:09
  challenging, I believe in the construction industry.
• 1:11:11
  You thought this customer is going to be a simple and easy
• 1:11:15
  customer. So you're you're you're not
• 1:11:17
  going to have a much hassle and you keep it a low profit margin
• 1:11:22
  and then you try to sell that particular customer.
• 1:11:24
  But that particular customers, you end up in spending a lot and
• 1:11:28
  you end up in doing the lost business rather than the profit
• 1:11:31
  business. So what I learnt in the industry
• 1:11:35
  is you have to be open. You have to be open every single
• 1:11:38
  time. Every single bind is a different
• 1:11:40
  from another client. You cannot frame, you cannot
• 1:11:44
  create it when you're serving the B to C, you cannot create a
• 1:11:48
  framework. You know, this customer is going
• 1:11:51
  to be like this and they're going to do the way you expect
• 1:11:56
  you to do it. No, it's, it's, it's a it's a
• 1:11:58
  very difficult in the construction industry and that's
• 1:12:02
  why we started the the project called my project or AI, which
• 1:12:06
  should help the trade find the traders in 10 minutes.
• 1:12:09
  So we are we are creating a technology both you can profile
• 1:12:15
  the customer and also you can profile the trader, which means
• 1:12:18
  like it's, it's the UK is the first two way review system.
• 1:12:22
  There is there's no review system in the UK that you can
• 1:12:25
  able to give a review for a customer.
• 1:12:28
  See, you're, you're you, you may be thinking that, you know, this
• 1:12:32
  is the Super rich customer and he's going to be really awesome
• 1:12:38
  to you. Unfortunately, he, he would be
• 1:12:42
  the person that or she would be the person is not going to pay
• 1:12:45
  your bill, not ready to pay your bill, but you will be seeing the
• 1:12:52
  very normal, normal customer and they are so genuine to pay the
• 1:12:58
  bills all the time. The moment you, you say it's,
• 1:13:01
  it's the payment. It's this is the job you need to
• 1:13:03
  do it and you you have to pay for it.
• 1:13:05
  It's, it's, it's, it's complete. I have seen extreme situations,
• 1:13:13
  20,000 lbs invoice they keep pending of 2000 or 5000 and you
• 1:13:20
  have seen a a customer who's paid 2500 or 3000 paid
• 1:13:24
  genuinely. So it's a both extreme, extreme
• 1:13:28
  places. You cannot framework the
• 1:13:30
  customer. So that's why so the software
• 1:13:33
  which we are developed right now, the Dragon customer, the
• 1:13:37
  trader can leave the review for a for a customer and customer
• 1:13:42
  can leave a review which is already there.
• 1:13:44
  Trustpilot is, is their Google reviews is their UIO is there,
• 1:13:49
  but there is no review system for a customer.
• 1:13:51
  So, so we have created that stuff.
• 1:13:54
  So the next, the next time the customer is also understand that
• 1:13:58
  they are becoming irresponsible. You're making a real economic
• 1:14:01
  impact. You understood what I mean.
• 1:14:02
  Like you, you're, you're making them responsible as well.
• 1:14:06
  Because if you're, if you're going to do a job in a, in a, in
• 1:14:10
  a respective house, you need both people to work in the same
• 1:14:13
  way. Imagine if the customer says I'm
• 1:14:16
  not going to be here for four hours, you guys need to do the
• 1:14:19
  job. It's impossible because we need
• 1:14:22
  an somebody responsible person in the house to, to complete the
• 1:14:27
  work. And, and if they're not going to
• 1:14:29
  be there, if they're not going to sign the form or the job
• 1:14:32
  completion thing, how we can close the job?
• 1:14:36
  We can't close the job or in case if something is not there,
• 1:14:39
  if they are asking for them. So we need those things, we need
• 1:14:42
  the support from the customer, some patterns, sometimes some of
• 1:14:46
  the designs, something which required to be happening.
• 1:14:48
  So it's it's it's amazing. Every pain which I have gone
• 1:14:52
  through, I created that somebody shouldn't go through the same
• 1:14:55
  pain. And that's how I created every
• 1:14:58
  single technology. You actually reminded me of the
• 1:15:03
  difference between booking.com and Airbnb.
• 1:15:05
  I've actually, you know, done businesses in the, would I say
• 1:15:09
  shots rentals space, the vacation home space.
• 1:15:12
  And Airbnb has a system wherein the the host can review the
• 1:15:17
  guest, the guest can view the host, right?
• 1:15:19
  And that's why Airbnb is like, you know, more common place when
• 1:15:23
  you think about vacation rentals, Airbnb comes to your
• 1:15:26
  mind first before booking.com. While booking.com just the
• 1:15:30
  customers can review the vendors that is the guest can view the
• 1:15:33
  host, right? So it creates a very much more
• 1:15:36
  difficult space because but a lot of customers don't realise
• 1:15:39
  that customers do have responsibilities.
• 1:15:42
  They say customers are always right, but that's that's a myth.
• 1:15:45
  Customers do have responsibilities.
• 1:15:47
  And I love what you guys have created an environment wherein
• 1:15:49
  both the customer and the vendor learn to act ethically and
• 1:15:55
  responsibly. So kudos to you.
• 1:16:00
  Thank you. Thank you.
• 1:16:02
  So out of curiosity, when you're making or when you're creating
• 1:16:07
  this digital marketplace, was it difficult at all to convince
• 1:16:13
  these more traditional industry players to switch over?
• 1:16:17
  Or was it kind of a seamless process because they understood
• 1:16:22
  what was happening? It's it's always there is a
• 1:16:26
  challenge. We'll be there.
• 1:16:28
  It's, it's somebody has to do something different because
• 1:16:33
  it's, it's, it's when I started theworkcops.com, you know, the
• 1:16:39
  previous versions of a workcops.com, everybody said
• 1:16:43
  nobody will love to see the material in the online, Nobody
• 1:16:48
  will take the decisions based on the online.
• 1:16:51
  But the COVID came and, and we were become very large.
• 1:16:56
  We were becoming, you know, it's very important because after we
• 1:17:01
  restarted it, now I believe 60 to 70% of the company now they
• 1:17:05
  have the what we are doing right now, they have started doing it,
• 1:17:08
  they copied and they started doing it.
• 1:17:10
  But nobody was ready to do that. Nobody was ready to accept that
• 1:17:15
  it's initially takes a yeah, I, it's, it's, it's 100% will be a
• 1:17:20
  difficulty. People do understand, but once
• 1:17:23
  they started tasting it, you know, the the thing which is
• 1:17:26
  really making the good thing. It's it's it's again, it is an
• 1:17:30
  entrepreneur road, right? It's the entrepreneur sees the
• 1:17:35
  opportunity and make them to make others to believe that
• 1:17:39
  opportunity and what he trying to see or what she's trying to
• 1:17:43
  see. And that's how we rebuild.
• 1:17:46
  That's how we become best, and you're not going to stop until
• 1:17:52
  that it's going to happen. 100%, I think that it is just natural
• 1:18:00
  to the entrepreneur journey to really see something that others
• 1:18:04
  don't see yet. And it's really just a matter of
• 1:18:09
  trying to structure the vision in a way that others can digest
• 1:18:13
  it and believe, believe the big picture that the entrepreneur is
• 1:18:18
  painting. But when you're working with
• 1:18:20
  stone Masons and contractors, are there any big mistakes or,
• 1:18:28
  you know, just hurdles that you've encountered that you want
• 1:18:32
  to share when trying to when they're trying to scale their
• 1:18:36
  businesses? Yeah, absolutely.
• 1:18:39
  So when trying to scale businesses.
• 1:18:41
  So what are I guess the biggest mistakes that stonemasons and
• 1:18:46
  contractors make when trying to scale business?
• 1:18:51
  See, yeah, they don't see the bigger picture, unfortunately
• 1:18:54
  they don't see the bigger picture of.
• 1:18:56
  I remember the one of the challenging incident which has
• 1:18:59
  happened this year and which I never encountered in my in my
• 1:19:03
  stone industry period. One of the trader who who, who's
• 1:19:08
  took the job and then he haven't completed job during the period
• 1:19:14
  he took the job in the month of March and then he haven't
• 1:19:21
  completed the job. He's supposed to complete the
• 1:19:23
  job in March, last week, but he haven't completed until July.
• 1:19:28
  And then we end up in purchasing the same material, reorganising
• 1:19:33
  the contract with another contractor and we made them to
• 1:19:37
  do it. You can't believe it, that
• 1:19:40
  customer that that particular customer who's going to be one
• 1:19:44
  of the investor in my new project right now and that
• 1:19:48
  opportunity, that trader missed it.
• 1:19:51
  The particular customer who we have done the project because
• 1:19:56
  from the day one, I was keep on giving, you know, giving and
• 1:20:00
  reply to the customer who paid for us.
• 1:20:03
  And unfortunately the guy who took the project, he haven't
• 1:20:08
  been irresponsible. You know, halfway through he
• 1:20:10
  didn't he was come up with the thousands of a story.
• 1:20:13
  He's a good Workman. A good workmanship, but
• 1:20:16
  unfortunately he failed the promises and he couldn't do the
• 1:20:20
  job. He haven't done the job for four
• 1:20:22
  months or 4-5 months. And then we hired it, another
• 1:20:27
  contractor. We spent the money.
• 1:20:28
  It's, it's, it's a huge loss for me.
• 1:20:31
  It's OK. But the promise, we've been the
• 1:20:33
  customer trusted us and we have done the job.
• 1:20:38
  And that particular customer is become a one of the investor is
• 1:20:42
  becoming a one of the investor for us you could have imagined.
• 1:20:47
  If. If that guy who have done the
• 1:20:49
  job, if he'd done it in the right way, he would have been
• 1:20:54
  gone lot of other contracts because that guy who is who's
• 1:20:58
  having a running a hotel is having a very big hotel in, in,
• 1:21:04
  in the north. And then he have a he's, he's
• 1:21:08
  doing a complete renovation. He's it's nearly 500 seats table
• 1:21:12
  and he's doing a complete renovation and that project, we
• 1:21:16
  are getting it. You could have imagined that,
• 1:21:18
  you know, they haven't seen the bigger picture.
• 1:21:20
  The trader hasn't seen the bigger picture.
• 1:21:22
  They, they thought small. They think about, you know,
• 1:21:26
  they, they thought, you know, if I'm not going to do this job, if
• 1:21:29
  I'm going to doing what I'm doing right now, it's not going
• 1:21:32
  to make a big impact. But he lost a half a million
• 1:21:36
  business. This is one of the hardest to
• 1:21:41
  encounter we have done and you know, after that, but it's a
• 1:21:45
  it's a learning experience. You, you understood what I mean.
• 1:21:47
  So, and after that we, you know, we made a lot of the systems in
• 1:21:51
  a in a very good shape right now.
• 1:21:54
  And and that is one of the reason we signed up with a lot
• 1:21:57
  of the big players in the UK. Yeah, that's it.
• 1:22:02
  Adam Molo, what do you think? He actually moved from the Stone
• 1:22:04
  Age to if I had him thinking he is literally moved from the
• 1:22:08
  Stone Age to the tech age. Moving.
• 1:22:14
  Moving from working with still Masons to working with AII.
• 1:22:18
  Don't know what are you thinking.
• 1:22:21
  Project AI. See, the AI is, is to be honest.
• 1:22:27
  It's, it's helping a lot of people to be honest.
• 1:22:30
  I will say, if we, if we do the technology in a right way, it's
• 1:22:34
  going to help a lot of people. It's going to make a lot of
• 1:22:37
  people's job simple easier and unfortunately some people they
• 1:22:42
  don't understand. Some people understand.
• 1:22:44
  I see opportunity. That's why I said like I see
• 1:22:47
  every opportunity, whether that opportunity is going to help us
• 1:22:51
  do it. It's going to help us to build
• 1:22:53
  what we are building it. And it's an initial, it's going
• 1:22:56
  to be a tough, it's going to be a pain taking process, but you
• 1:23:00
  know, you have to do something you believe and something it's
• 1:23:03
  going, you believe that something is going to serve of a
• 1:23:05
  customer better way. So you have to do it for that.
• 1:23:09
  Wow, so my project AI connects homeowners with certified
• 1:23:14
  traders across the UK island and across the EU.
• 1:23:18
  So what artists packed that idea?
• 1:23:20
  And like, what's the single biggest inefficiency in the
• 1:23:23
  construction and property management ecosystem today?
• 1:23:28
  See it is impossible. So I have I have a good mentor
• 1:23:33
  in the stone industry. I have the 2 great mentors in
• 1:23:36
  the industry and one of them, one of the person, he will
• 1:23:39
  always say to me it is impossible to get something
• 1:23:43
  fast, something cheap, something with the quality.
• 1:23:49
  It is impossible to get all the three in one place.
• 1:23:52
  I. Was waiting for the quality.
• 1:23:55
  Yeah, that made me to think something different.
• 1:23:59
  Why can't we provide this three together?
• 1:24:04
  It is impossible if you, if you, if you're, if you're asking
• 1:24:06
  something fast and something cheap, you can't get the
• 1:24:09
  quality. If you're asking something
• 1:24:12
  quality and fast, you can't get it for cheap.
• 1:24:16
  If you're asking for something for a cheap and the quality, you
• 1:24:21
  can't get it for fast. OK, I said, OK, let's take this
• 1:24:27
  challenge. Let's make this possible and
• 1:24:31
  that's how it's built my project dot AI which you can able to
• 1:24:35
  find the fast, you can find the trader in 10 minutes.
• 1:24:40
  That's what we are aiming it for.
• 1:24:42
  That's what we are working it for and you have to find the
• 1:24:47
  right trader in that 10 minutes and also the trader make sure
• 1:24:52
  that he provide the quality of OK.
• 1:24:56
  So this is what we are trying to do within my project ODAI Cheap.
• 1:25:03
  Fast and quality so that that's a crazy blend, crazy balance.
• 1:25:10
  But is that imagine you? Is that achievable?
• 1:25:13
  But it's a hybrid. Yeah, yeah.
• 1:25:16
  See, it is you see, if you need a trailer, imagine that you want
• 1:25:19
  to do the renovation, you know, in your house.
• 1:25:22
  Yeah. So you you contact the 10
• 1:25:26
  builders and you need to get the 10 builders quote by sending a
• 1:25:31
  different calls, by sending a different emails, by sending
• 1:25:35
  them different messages and and then you get the code and then
• 1:25:39
  you'll need to compare the code and you need to go through the
• 1:25:42
  particular individual builder how they are, what they've gone
• 1:25:46
  through the previous. So you have to use a different
• 1:25:48
  different technologies to make all this happen.
• 1:25:52
  Imagine that everything happens in one single place and which
• 1:25:55
  you can able to do it in 10 minutes.
• 1:25:57
  You get a 10 different traders code in one system, you post it
• 1:26:02
  in one place, you give a job to 1 system and that one system
• 1:26:07
  will send a notification to all the traders in that industry in
• 1:26:11
  that area based on your place which they need to serve and
• 1:26:16
  then with the price. And then you have their profile
• 1:26:18
  and then you'll have their reviews and you need to decide
• 1:26:22
  which person and also you have a track of it.
• 1:26:26
  You know, the software tells you when what happened and this is
• 1:26:32
  what we are trying. This is what we've been
• 1:26:35
  developing and we developed right now it's it's in the
• 1:26:37
  market and people are started using it.
• 1:26:40
  And imagine how much saves the life, how much it's going to
• 1:26:46
  make impact in their life. We just deserve the customer who
• 1:26:50
  was very close to her delivery. You know, she's a pregnant lady
• 1:26:53
  and she's having a, you know, week week, you know, just a week
• 1:26:58
  in in the stuff. And we've been doing their
• 1:27:01
  projects for more than a month right now.
• 1:27:04
  And always she was afraid to, you know, when this will happen.
• 1:27:08
  You know, she it's already, she has having a pressure and that
• 1:27:11
  pressure, we want to take it away.
• 1:27:13
  Thank you. That pressure she, she shouldn't
• 1:27:16
  have it. She should enjoy her timings,
• 1:27:19
  you know, she should enjoy her family timings and she has a two
• 1:27:22
  kids and the third kid. So imagine that we are taking
• 1:27:27
  away from them that pressure, we are taking away from the system
• 1:27:31
  and the system is takes cares of everything what they required.
• 1:27:36
  So what? What sets you apart from the
• 1:27:39
  likes of the traditional? What would I say match making
• 1:27:46
  websites or the trusts are building websites in the
• 1:27:50
  industry. So for example, check a trade
• 1:27:53
  trust pilots. What separates you guys from
• 1:27:57
  these traditional players that the UK ecosystem has been
• 1:28:02
  accustomed to over the years? See this Check a trade or trust
• 1:28:07
  pilot or a lot of a lead generation company.
• 1:28:10
  They generate the leads. They generate the leads and then
• 1:28:14
  give it to them. But you actually don't know what
• 1:28:18
  has happened. After the leads.
• 1:28:20
  Has been passed through to the client or to the real tradesman.
• 1:28:24
  You need to have the real conversation.
• 1:28:28
  You need to understand who's doing right or who is doing
• 1:28:31
  wrong. You know, in some places the
• 1:28:33
  customer may be right, in some places the traders is right and
• 1:28:36
  both has to be are accountable for their actions.
• 1:28:39
  So where is is that space? Where is where is that that
• 1:28:44
  particular space? It's not there.
• 1:28:47
  So the my project daughter AI it's it's going to record every
• 1:28:53
  conversation which they're going to have between the trader and
• 1:28:56
  the project owner and the home owners, individual project
• 1:29:01
  owners, and then every conversation is going to be
• 1:29:04
  there. So, and end of the day, the
• 1:29:07
  project, when the project gets completed, the AI is going to
• 1:29:11
  tell them, so this is the way that you started the project on
• 1:29:14
  this and you did the project on this and you finished the
• 1:29:18
  project in this. And the next customer who's
• 1:29:21
  going to do the same project, they know exactly how many days
• 1:29:25
  it's going to take and they know exactly how this particular
• 1:29:30
  trader is going to work because the review system is there.
• 1:29:33
  Pattern for reputation. Yeah.
• 1:29:35
  So that's the AI will will take the information and generate the
• 1:29:40
  report and that report will help other customers to understand
• 1:29:46
  how the project is going to happen.
• 1:29:49
  And they they're very well prepared because 90% of the
• 1:29:52
  issue happens in the construction industry is the
• 1:29:54
  communication, you know, that, that communication, we are
• 1:29:58
  trying to bring it building in. We are trying to bring it that
• 1:30:01
  in a, you know, in a perfect way.
• 1:30:04
  So in A1 single system. And moreover, you want to make
• 1:30:08
  sure that you're protecting your customers.
• 1:30:09
  So every even I can't see their conversation, you know, unless
• 1:30:14
  they are all created, it's completely encrypted.
• 1:30:17
  Nobody can outside the system can able to see that even even
• 1:30:21
  the trader, even if he's going to serve individual customer
• 1:30:25
  their e-mail address and their phone number is still is going
• 1:30:28
  to be private until they typically going to give it to
• 1:30:31
  them personally, their phone number and the e-mail address.
• 1:30:34
  So once the job is done, that's it.
• 1:30:36
  It's closed. You know, it's, it's, it's, it's
• 1:30:39
  completely saved. So this is something which we
• 1:30:43
  always want to do it because most of the customers they don't
• 1:30:46
  want to get disturbed in their personal e-mail and their
• 1:30:49
  personal phone numbers. So we are making this in a
• 1:30:52
  system that and it's it's it's completely private and and
• 1:30:57
  sometimes it is also happens in the traditional method, the
• 1:31:00
  people being raised invoiced based on the profile.
• 1:31:04
  For an example, if you're if you're going to live in 20
• 1:31:09
  million or two a 5 million property and the kitchen, the
• 1:31:14
  the moment somebody come and do the same kitchen size of the
• 1:31:18
  normal house, they're going to quote you double the cost or
• 1:31:24
  more than you know, they profile the customer based on the
• 1:31:27
  profile of the customer. They charge more.
• 1:31:29
  This is not going to happen over here.
• 1:31:31
  So the customer is going to be safe.
• 1:31:33
  You know, it's it's not based on the profile, it's based on the
• 1:31:37
  job. The price is going to be based
• 1:31:39
  on the job and they're going to they're not going to get one
• 1:31:42
  proposal. They're going to get the same
• 1:31:44
  material, the same thing. What you're asking you no need
• 1:31:47
  to repeat the question and all the questions, whatever the
• 1:31:51
  trader is asking to you, it's going to become in a common and,
• 1:31:55
  and, and every single question which you're answering for
• 1:31:58
  another trader, it's going to be helping the other traders also
• 1:32:02
  understand what the project is detailed.
• 1:32:06
  Wow. So if you had to describe my
• 1:32:09
  project AI's mission in one sentence, what would that
• 1:32:13
  sentence be? 10 minutes to find and finalise.
• 1:32:17
  Wow, I like that one that that's a nice punch line. 10 minutes to
• 1:32:22
  find and finalise. You know, it's interesting the
• 1:32:26
  life of an entrepreneur, how you have to think outside of the box
• 1:32:31
  and bring innovative solutions to solve important problems.
• 1:32:36
  And I think it's really beautiful the role that AI is
• 1:32:40
  played in this digital age. You know I was making a joke
• 1:32:44
  earlier stating that you literally wear from the Stone
• 1:32:47
  Age to the tech age, right? Technology is the best thing
• 1:32:52
  that has happened to men, and it's also the worst thing that
• 1:32:55
  has happened to men. You know, It just depends on
• 1:32:58
  whose hands the technology is. And we've seen the
• 1:33:02
  transformation of technology over time.
• 1:33:04
  While we are currently experiencing the AI bubble,
• 1:33:08
  people have mixed opinions about AI.
• 1:33:11
  Seems to be like a controversial topic that is highly polarising
• 1:33:15
  and in nature. So some people are pro AI, some
• 1:33:19
  people are anti AI. I'd love to take your opinion on
• 1:33:25
  AI in this age of digital transformation and what do you
• 1:33:30
  think AI role is going to be for the future of the general
• 1:33:35
  business landscape? I heard a lot of a podcast here
• 1:33:40
  related with the AI. I hear the people telling the AI
• 1:33:44
  is already it's old. There's lot more advanced than
• 1:33:49
  the AI is going to be happening in the era AI life is going to.
• 1:33:56
  You know one side of the people they don't even know what is AI
• 1:33:59
  and another side of the people they're saying that the AI is
• 1:34:03
  already it's over. It doesn't matter what the
• 1:34:07
  technology comes human still required.
• 1:34:14
  End of the day all this technology is there to sell
• 1:34:18
  human. You cannot replace the human,
• 1:34:24
  and without the human nothing is there so.
• 1:34:30
  There's, there's, there's an episode of this broadcast tacked
• 1:34:33
  humans first, AI next, literally with Mark Andrews from the
• 1:34:37
  United States. He's the AI group.
• 1:34:39
  Yeah. You, you, you put it rightly,
• 1:34:41
  like humans first, AI next. And AI is actually there to be
• 1:34:46
  be an assistant. And I think it's high time
• 1:34:50
  everybody embraces AI because if you do not embrace AI, it's like
• 1:34:54
  a tsunami is going to wash you away.
• 1:34:58
  So you have to embrace it and follow, go with the flow and be
• 1:35:01
  a slave to the weak. That's the letter.
• 1:35:03
  I'll just eat. But like yourself, you see that
• 1:35:05
  intersection of physical industries and AI
• 1:35:08
  transformation. So like we actually see the
• 1:35:10
  biggest opportunities for AI in the construction industry and
• 1:35:15
  home improvement sector. True, true.
• 1:35:19
  We can see I can I can see almost every every everybody
• 1:35:25
  like to head off the head right like it's, it's a, it's a it's
• 1:35:30
  everyone, everyone want to serve better.
• 1:35:33
  Everyone want to serve an efficient way and AI is really
• 1:35:38
  making a big impact, really very big impact.
• 1:35:42
  I remember that few customers recent days, they started
• 1:35:45
  telling to us, I found your company in ChatGPT.
• 1:35:49
  I found your company in cloud AI and I was really surprised how
• 1:35:54
  did you found of a company in ChatGPT?
• 1:35:57
  How did you found in a cloud? And they said to me, who is
• 1:36:00
  having this particular stone? And I searched it and it came
• 1:36:05
  up, you are the first company that having this particular
• 1:36:09
  product. And so that's why we are
• 1:36:11
  contacting. So AI is helping human.
• 1:36:14
  It's absolutely. There's no second doubt about
• 1:36:17
  it. There have been three paid
• 1:36:18
  guests on this broadcast. 3 On this broadcast, who said you
• 1:36:22
  came strongly recommended by the AI system?
• 1:36:27
  Yeah. It's interesting.
• 1:36:30
  Yeah, that's alluding to your point.
• 1:36:34
  Yeah. So, so it is, is it is it is
• 1:36:37
  making a really big impact. It made big impact in our in our
• 1:36:41
  business and we are still trying to use in a better way a major
• 1:36:46
  search artificial intelligence. We are, we want to build our own
• 1:36:51
  mission learning system and, and we are working on it and
• 1:36:56
  definitely we'll be working on it, yeah.
• 1:37:00
  Wow, so a lot of people always say, oh, AI is coming to take
• 1:37:04
  out jobs. AI is taking away jobs.
• 1:37:07
  And you know, I am AII didn't like see that.
• 1:37:11
  But you know, I just make the joke that I'm not coming for
• 1:37:14
  your jobs. I'm only coming to assist you
• 1:37:17
  with your jobs. And we've had the VP of Money
• 1:37:24
  2020, Zach Pettit, that's VP global fintech strategy.
• 1:37:29
  It's a very big FSS of AI and you know our money, $0.20 a
• 1:37:33
  year, I think those last year, yeah, I think the one in
• 1:37:36
  Amsterdam, they had the one in Las Vegas in October.
• 1:37:41
  So he said AI is not coming for your jobs, right?
• 1:37:45
  Your job is going to be taking part that person that knows how
• 1:37:47
  to use AI. But I'm going to put you on the
• 1:37:51
  spot here. Do you believe AI will create
• 1:37:53
  more jobs or replace them in the industries that?
• 1:37:56
  You serve see the technology always going to remove some of
• 1:38:04
  the people from the employment. It is definitely yes, because
• 1:38:08
  when when there was a time we have to send everything manually
• 1:38:13
  or do everything manually, there were a lot of the people who
• 1:38:16
  were working. And when e-mail came, it's
• 1:38:20
  reduced the numbers and when when telephone came, when mobile
• 1:38:24
  phone came from telephone because to be used to physically
• 1:38:27
  connect one connection to another connection.
• 1:38:29
  So when the mobile came, the technology always it's going to
• 1:38:34
  revolve by its own, the human, the people who want to survive,
• 1:38:43
  they're going to learn every single new technology.
• 1:38:47
  It's end of the day. And some people, of course, yes,
• 1:38:49
  some people will lose the jobs and there is no thought about it
• 1:38:55
  because I used to have an secretary, she writes most of my
• 1:39:02
  things, which I required. But now I have AAI assistant
• 1:39:09
  before I even read the e-mail, it's already prepared a reply
• 1:39:12
  for me. You know, it's, it's what are
• 1:39:15
  the e-mail I get it's, it's already prepares my e-mail
• 1:39:19
  reply. And all I need to do it is I
• 1:39:21
  need to, it doesn't mean that I can send that blindly.
• 1:39:24
  I have to read it and still it's going to, as a human, we need to
• 1:39:28
  do what we need to do and I have to do the modification according
• 1:39:32
  to the requirement and then I send stuff.
• 1:39:36
  But of course I don't need to think right now.
• 1:39:38
  I can be more efficient. And that's how it's going to
• 1:39:44
  happen in the construction industry or some of the colours
• 1:39:46
  choosing or sometimes there is a there is this image scanner
• 1:39:51
  which came in the stone industry, the slab, it scans the
• 1:39:54
  slab and exactly tell the colour what does the actual colour is
• 1:39:58
  there in that particular material which human can't do
• 1:40:01
  it. Yeah.
• 1:40:04
  So the technology always going to play the major role.
• 1:40:07
  It gives the best that's the purpose of the technology.
• 1:40:10
  And it's our responsible that we need to make sure that we are
• 1:40:15
  using the technology and we using that As for a growth
• 1:40:18
  purpose. And we also learn about the
• 1:40:21
  technology we need to learn, because if I say, you know how,
• 1:40:23
  how the Nokia said. You know, they're not going to
• 1:40:26
  evolve themselves for the touchscreen.
• 1:40:29
  When, when the when, when a company gave an opportunity to
• 1:40:34
  update the technology, they said no, they're not going to.
• 1:40:37
  If they're not going to update, then they're not going to be in
• 1:40:40
  the industry. Now the Nokia No one.
• 1:40:45
  Wow. You understood what I mean.
• 1:40:48
  Man, Nokia, I remember the days of using Nokia.
• 1:40:51
  It was crazy. We had really strong phones.
• 1:40:53
  We really strong back to life yeah Remember Nokia 3310?
• 1:40:58
  Very very strong. No, even BlackBerry as well, you
• 1:41:03
  know, crazy. Yes, they refused to evolve as
• 1:41:05
  well. Yeah, yeah, yeah.
• 1:41:07
  If you don't. Evolve you would You would die.
• 1:41:09
  You fear the way. Exactly.
• 1:41:11
  Exactly. So like how do you think a small
• 1:41:16
  businesses should have put AI when they feel overwhelmed?
• 1:41:21
  See, it's every business have the opportunity to grow.
• 1:41:25
  You know, there is always there is a room to grow.
• 1:41:29
  Always there is a room to grow. You hire a person, right.
• 1:41:32
  It's it's not see nowadays you no need to hire somebody for a
• 1:41:37
  full time for anything. You have a lot of a freelancers
• 1:41:40
  recent days and you have a lot of the people to do what we
• 1:41:44
  require to do it now, because it's not like in in those days,
• 1:41:49
  you need to wait for a one person to come and fix that
• 1:41:52
  issue. No, it's no more if you're not
• 1:41:56
  there. If that person is not there, you
• 1:41:58
  have another person, you have another person, you have another
• 1:42:01
  person. It's a very competitive world.
• 1:42:03
  That's how the small business required.
• 1:42:05
  They just need to find the opportunity and, and do if they,
• 1:42:09
  if they're required that they need to hire somebody to modify
• 1:42:13
  the system, they have to hire because they no need to hire for
• 1:42:16
  a full time. They can hire for three months
• 1:42:19
  or six months or 12 months. And they can put the system in
• 1:42:22
  place and, and just doing it. It is, it is as a small company,
• 1:42:29
  as a small business, it is your responsible to do what you're
• 1:42:32
  required to do with you. If you think you want to, to
• 1:42:36
  serve more to make a business better and you have to do it.
• 1:42:40
  You can't say, oh, no, even if I'm not going to do it still I'm
• 1:42:44
  going to going to get my customers.
• 1:42:45
  No, it's not going to happen, No.
• 1:42:48
  Yeah. You know, customers are support
• 1:42:51
  for options in division time. Plus, you know, we need to
• 1:42:56
  reduce the time span between idea and execution and that's
• 1:43:04
  something that AI actually helps us to achieve.
• 1:43:07
  So what is the next big shift that you foresee in the
• 1:43:11
  marketplace platforms more foreseeable future?
• 1:43:16
  I believe instead of a human finding the answer and the next
• 1:43:20
  big shift, I believe the agents is going to find the answer for
• 1:43:24
  another agent. Imagine I will be having AAI
• 1:43:27
  agent and my customer is also going to have AAI agent and
• 1:43:32
  they're going to talk each other to provide the service which I
• 1:43:35
  need to provide the service. It's going to happen.
• 1:43:38
  That is happening already. That is update already.
• 1:43:41
  Like I said, it has happened in in my own business as well,
• 1:43:44
  like, you know, yeah, agents and of course some perspective
• 1:43:51
  guests how their AI agents are dead.
• 1:43:53
  It was a conversation between the AI agents that are like, OK,
• 1:43:55
  OK, interested. And it's crazy, you know, like a
• 1:43:59
  year ago, I used to have a human assistant and I've had podcast
• 1:44:03
  episodes where my assistant is communicating to the assistant,
• 1:44:07
  you know, the CEO guest. But now it's crazy how it's AI
• 1:44:12
  assistants that are chatting to AI assistants before you have
• 1:44:16
  that human a would I say in human interaction to pick up the
• 1:44:21
  high level of details sure is wild.
• 1:44:25
  So, but but a lot of people are concerned about the integrity of
• 1:44:29
  the communication details, right, Especially with, you
• 1:44:35
  know, maybe things like GDPR, for example, data protection is
• 1:44:39
  a very big issue. And there have been a lot of,
• 1:44:44
  you know, cases, even some known cases in the litigation space
• 1:44:53
  about data not being protected about on ethical use of, you
• 1:44:58
  know, people's private data that is meant to be protected by AI
• 1:45:04
  tools, by the SAS tools. So what are the implications?
• 1:45:09
  And like, what do you think? Where do you think the line
• 1:45:12
  should be drawn? Because we've had a really full
• 1:45:15
  blown case right on this forecast, but I want you to take
• 1:45:22
  your thoughts on the issue of data protection when it comes to
• 1:45:26
  the use of AI. See it is a responsible for
• 1:45:29
  every AI developer to save the GDPA policy, to make sure that
• 1:45:33
  they are under the GDPA policy and and to protect our
• 1:45:39
  customers, to protect our clients.
• 1:45:41
  It is our responsible and the customers is trusting us and
• 1:45:45
  they're coming to us, they sharing their information.
• 1:45:47
  So it is our responsible to make sure that we are doing it.
• 1:45:50
  So we have we have a system. That's why I said to you when I,
• 1:45:54
  when we developed the whole technologies encrypted, you
• 1:45:58
  know, it's, it's impossible even for myself to see something if I
• 1:46:05
  want to see in our, in our system on this, the client has
• 1:46:13
  under the client giving the permission to us.
• 1:46:15
  So that's the way we are. We are trying to develop those
• 1:46:19
  technology and, and still there's a long way, there's a
• 1:46:24
  process, but still, you know, we are focusing on that and we have
• 1:46:30
  an option for every single client in our, our system.
• 1:46:34
  They can keep themselves as a private or a public like the way
• 1:46:37
  which they can able. To have it in other social
• 1:46:40
  medias and other stuff. So they can keep it themselves
• 1:46:43
  as a private or they can keep it as a public.
• 1:46:47
  Even if it is a public, which doesn't mean that they can the
• 1:46:50
  others can able to see either contact details.
• 1:46:53
  Even they're the people they are dealing with, they can't even
• 1:46:56
  see the contact. Details So it is responsible for
• 1:47:00
  every company to to to protect their customer data, which I
• 1:47:05
  believe. Most of the people are doing it
• 1:47:08
  and and I very, very few companies, but I don't, I
• 1:47:12
  haven't seen anybody in my in my time who are in AI, which is
• 1:47:18
  everything is open source now. It's it's open for everybody
• 1:47:22
  now. I haven't seen it.
• 1:47:24
  OK, so we, we've had issues in which AI systems, right, collect
• 1:47:31
  the data, right, Yeah, it's protected from external parties.
• 1:47:34
  But so Ron, unauthorised research programmes on customer
• 1:47:44
  behaviour, on consumer behaviour, right, with the
• 1:47:48
  patterns of the users. So there was a lady on this
• 1:47:53
  broadcaster a couple of months ago, her name is Rose G Loops.
• 1:47:59
  She's written a group on the ethical framework of AI and
• 1:48:04
  earlier this year, that is earlier 2025 around June, I
• 1:48:07
  think, if my memory says me correctly, this was around June
• 1:48:11
  10. There was a ChatGPT outage about
• 1:48:15
  around for about 9-10 hours. I don't know if you can
• 1:48:19
  recollect in June this year, there was a ChatGPT outage that
• 1:48:23
  ran for a couple of hours. And she actually was involved in
• 1:48:31
  a deep research that was conducted in order to, would I
• 1:48:37
  say, upgrade some of the systems.
• 1:48:39
  And this ChatGPT model was having like full on
• 1:48:43
  conversations ANYWAYS that were recorded and everything.
• 1:48:46
  But she claims to have had like some sort of emotional trauma
• 1:48:52
  from the situation. And it's funny how I have met
• 1:48:58
  some other people who have similar claims as well in the
• 1:49:02
  Internet space, where, where do we draw the line between getting
• 1:49:10
  people's data? Because it's very, very
• 1:49:11
  sensitive. You the kind of things that
• 1:49:14
  people actually put or discuss with church GPT is outrageous.
• 1:49:21
  So if you had the back end of church GPT, you could literally
• 1:49:26
  see the lives or probably literally the nakedness of a lot
• 1:49:32
  of people. And they are in a position where
• 1:49:37
  they have highly sensitive information about people.
• 1:49:40
  And it all depends on what you want to use it to do.
• 1:49:43
  But there are people that have claimed that they have been
• 1:49:47
  subject of research work that they did not sign up for.
• 1:49:52
  So it shows like using human beings like a lab rat.
• 1:49:56
  I've had to make a scientific discovery from scientific
• 1:50:00
  research. So where do we try out the line
• 1:50:02
  Days of you? See, it doesn't when you're I
• 1:50:08
  believe, I believe the AI at this moment.
• 1:50:11
  What we ChatGPT you're talking about?
• 1:50:13
  I also use it. Yeah, I also use the ChatGPT.
• 1:50:16
  I use other technologies of AI. I I fixed, I set up my system.
• 1:50:24
  Yeah, I made it's, it's again, it's private and public.
• 1:50:28
  I made the system. Whatever I'm discussing it,
• 1:50:32
  whatever I'm asking for it, it is one that's going to for me
• 1:50:36
  and it's not going to be and I don't want to.
• 1:50:39
  Share any of my data to in public domain and which I made
• 1:50:45
  when we are using the system which we made a few I, I, I, I.
• 1:50:52
  You know, going to the privacy system settings and doing the
• 1:50:56
  privacy personal, all this kind of a stuff, as long as you
• 1:51:00
  you're going to do what you're doing it because see, you can't
• 1:51:04
  hide anything in this world. That's the true fact.
• 1:51:08
  You can't run, boy. You can't hide.
• 1:51:10
  You can't hide anything because if you're using a.
• 1:51:12
  Technology in one and another way it's, it's, it's, it's going
• 1:51:17
  to be, it's going to be and you can't say, you know, I'm using,
• 1:51:24
  I ask certain things which I shouldn't ask in a, in a public
• 1:51:29
  place or in a public thing then so, so you have to be
• 1:51:34
  responsible in using your technology.
• 1:51:37
  You have to be a responsible. You can't be a blind, blind
• 1:51:40
  person and unfortunately everything needs to be recorded,
• 1:51:45
  everything needs to be monitored.
• 1:51:46
  According to the government, when they are running what they
• 1:51:49
  need to run to protect the country, to protect the people,
• 1:51:52
  to protect the nation. So it is going to be happening.
• 1:51:56
  Anything which you searched in online, anything you ask in
• 1:51:59
  online, it is going to be in a public stuff.
• 1:52:03
  There is a certain level, it's not going to be there, it's not
• 1:52:06
  going to be watched, it's not going to be visualised in a
• 1:52:10
  certain level, in a certain things.
• 1:52:12
  Of course the government is going to have an axis.
• 1:52:15
  Of course you know that is that is there that we have to do it.
• 1:52:21
  So people need to be more aware about privacy settings in order
• 1:52:26
  to like protect that data as well.
• 1:52:29
  Because like I said earlier, customers do have
• 1:52:32
  responsibilities as well. But it's essential that service
• 1:52:37
  providers do not exploit customers that are not well
• 1:52:42
  informed as well. But we have the responsibility
• 1:52:45
  of keeping informed as ignorance is actually not admissible in
• 1:52:52
  the face of law. True as well, right?
• 1:52:55
  True. But AI now, like do you, do you
• 1:53:02
  see any major changes happening in the global economy as a
• 1:53:10
  result of the adoption of AI? See, I, I, I'm see I'm more
• 1:53:16
  focused and be honest with you, I'm more focused on what we are
• 1:53:21
  developing right now comparing the what you're.
• 1:53:27
  Asking about, I'm more focused on what the solution which I can
• 1:53:30
  able to provide. I am more focused on what I can
• 1:53:35
  able to provide for our customer.
• 1:53:37
  I believe that question which you're asking it's too early for
• 1:53:40
  me to say. You're not.
• 1:53:43
  The future is. Yeah, yeah.
• 1:53:46
  So, so I'm, I'm, you know, we are, I'm, I'm just, I'm trying
• 1:53:50
  to see what best. I can able to provide for our
• 1:53:54
  customer, that's what I'm. Just I love that, I love that,
• 1:53:57
  you know, that passion for positive impact, you know,
• 1:54:01
  especially in your industry, it's really amazing.
• 1:54:05
  And you know, when you're passionate about something, you
• 1:54:09
  will, you have no choice but to do well in it.
• 1:54:12
  I remember the CEO of Keeper. Keeper is a company in
• 1:54:16
  Netherlands, but they actually engaged us to interview their
• 1:54:22
  CEO and their CFO has been on the show and their CEO, like I
• 1:54:25
  should be on the show maybe next week or something.
• 1:54:29
  What they do is office automation.
• 1:54:31
  They automate office spaces, right?
• 1:54:34
  And he spoke about how if he's not passionate about what he
• 1:54:40
  does any longer, he's just gonna fit it.
• 1:54:45
  So he's just growing acquitted. Of course, when you're so
• 1:54:49
  passionate about delivering value during solutions, that
• 1:54:54
  drive will be there to succeed. You know that, that's something
• 1:54:58
  I appreciate about you as well. You know, you're so committed to
• 1:55:02
  a solution provision for your industry, right?
• 1:55:08
  Trent, you are now that important line that is
• 1:55:13
  connecting the dots because in this in this age and time,
• 1:55:17
  basically you need to connect the dots between idea and
• 1:55:21
  execution. You need to connect the dots
• 1:55:24
  between the business and the customer.
• 1:55:27
  True, right. That B to C and I studied
• 1:55:32
  economics. I remember what the whole, you
• 1:55:35
  know, the is it the channels of production, you know, wherein
• 1:55:39
  you have a producer, right? I think they, they broke it down
• 1:55:44
  from producer to wholesaler, from wholesaler to retailer,
• 1:55:48
  then from retailer to consumer. So how about take out those
• 1:55:52
  middle men, right and just connect the producer to the
• 1:55:56
  consumer? See, in some places yes it is
• 1:56:04
  possible to connect producer to consumer.
• 1:56:09
  In some places it is impossible just because imagine the
• 1:56:15
  construction industry, the stone manufacturer and the quarry
• 1:56:19
  owner. He's not going to.
• 1:56:20
  He can't provide the stone without distributor or without
• 1:56:26
  the person to cut it. Because you need a person, you
• 1:56:30
  need a people in in between. But for an example, if you're
• 1:56:34
  talking about the vegetable, because it's a consumption
• 1:56:36
  directly can happen. The raw consumption can can be
• 1:56:40
  done, but still they have a certain limits.
• 1:56:44
  You know there is a certain area there, they have a boundary and
• 1:56:47
  they can't do it beyond the boundary.
• 1:56:50
  So obviously you need a somebody in a space in between the
• 1:56:54
  production and the conception. So you definitely need it.
• 1:56:59
  But yes, some places you're not required, some places you can.
• 1:57:04
  You have to, yeah. So, so exactly right, you are
• 1:57:08
  that line that is coming from the producer to the consumer and
• 1:57:13
  from the consumer to the producer, right.
• 1:57:15
  So we need speed between the two.
• 1:57:22
  Yeah, we see the process and that's where you guys come in.
• 1:57:25
  You guys are like a catalyst. Exactly.
• 1:57:28
  So this is where we want to make sure we are providing all the
• 1:57:32
  possible ways to make the things faster.
• 1:57:35
  Because what happened is it's, it's a current era like the
• 1:57:39
  people who are have a capacity to spend more, they are able to
• 1:57:44
  spend the money on more to get what they require.
• 1:57:48
  But the small companies, that's why the my project dot AI we
• 1:57:51
  developed, it's not based on that advertisement.
• 1:57:54
  It is based on the quality the, the service which they're going
• 1:57:59
  to provide. And it is not based on the
• 1:58:02
  service. It is not based on the
• 1:58:04
  advertisement because everyone, every members who is going to be
• 1:58:08
  using the My Project DFI, they're going to have a standard
• 1:58:12
  membership fee. It's not going to be happening
• 1:58:15
  like a just because you're going to pay extra, you're going to
• 1:58:18
  have you're going to come talk. No, it's the we're developing
• 1:58:22
  the technology that everybody will get the leads, every single
• 1:58:26
  of them and then they can able to make use of it.
• 1:58:31
  So interesting. It's really, really wonderful
• 1:58:37
  scene when I say the impact that you guys are making.
• 1:58:45
  Impact is the, I think impact is the right word.
• 1:58:48
  Like you guys are able to bring satisfaction.
• 1:58:51
  Satisfaction is something that has shown itself in your body of
• 1:58:57
  work, even right from your youthful age right until now.
• 1:59:03
  What you're doing, you're always ensuring that consumers are
• 1:59:08
  satisfied, but not only consumers are satisfied.
• 1:59:11
  Producers also have to be satisfied.
• 1:59:14
  So you you need to you need to put more respect on your on your
• 1:59:17
  own name. You're welcome.
• 1:59:20
  You know, speaking about that personal and family violence.
• 1:59:23
  It's how do you balance this, this life man, the first you are
• 1:59:28
  24/7 on the grand. I tell people that if your ship
• 1:59:31
  is 24/7, then 9 to 5 is 9:00 to 5:00.
• 1:59:35
  So you need to know what you're committing to if you want to a
• 1:59:39
  nine to five or you want a 24/7, right?
• 1:59:44
  It's a, it's a, it's a calling, right?
• 1:59:48
  See, nowadays the generation is completely different and the
• 1:59:52
  past generation is different when my parents work.
• 2:00:00
  And they used to work from the morning 8:00 until evening 7:00
• 2:00:05
  or 6:30 or 7:00. So we used to have, you know,
• 2:00:10
  that kind of life. But now the life is different.
• 2:00:14
  The entrepreneurship is completely different.
• 2:00:17
  You know, if you want to run a business, you, you, your mind
• 2:00:21
  physically, you know, you're 24 hours, you work as an
• 2:00:25
  entrepreneur or you work, you know, you're trying to find an
• 2:00:30
  answer. But we need to create a system.
• 2:00:34
  Of course, we need to create the system in place to make sure to
• 2:00:38
  have the decent family life. As I said to you earlier, that
• 2:00:42
  is one of the reason maybe I couldn't have what I supposed to
• 2:00:46
  have, but I learned it. And now I'm, I'm, I'm learning a
• 2:00:51
  lot of things. Sometimes you learn later part
• 2:00:54
  of the life. Definitely you need to plan for
• 2:00:57
  your family. Of course, your end of the day,
• 2:01:01
  though, we, we say that we have a calling.
• 2:01:04
  We have to do what we need to do it.
• 2:01:06
  Of course you need to spend as long as you have a wonderful
• 2:01:10
  understanding partner who can, because you can't have a few
• 2:01:15
  people doing business together that you can't.
• 2:01:19
  It's not a easy stuff. And you're especially doing a
• 2:01:22
  business. It's it's you need a team.
• 2:01:24
  You need a definitely need a team.
• 2:01:28
  You definitely need a team to do something.
• 2:01:30
  What you're talking about the business world, entrepreneur
• 2:01:33
  world, you definitely need a good partner to make sure that
• 2:01:37
  you're driving it. And I have a I'm really blessed
• 2:01:42
  to have a wonderful team right now who's who's doing what
• 2:01:47
  they're doing it and who's taking care of their jobs.
• 2:01:52
  You know, sometimes I can't sit in the office.
• 2:01:55
  I continuously travel and, and those are the times and they run
• 2:02:00
  the show on behalf of me, especially, you know, when I,
• 2:02:05
  when I had a very tough time in my life, you know, I really
• 2:02:09
  thankful for my team. I wouldn't be surviving it, you
• 2:02:12
  know, if the if the team is not there.
• 2:02:14
  I had a very small team then in 2020.
• 2:02:18
  Three, it was a rough pace of. My Life and 2023-2024 it's
• 2:02:23
  really, really rough face, rough face of my life.
• 2:02:26
  I, I, I can't even imagine, you know, you, you, you need
• 2:02:33
  somebody to you. You don't even think right.
• 2:02:38
  You already you've failed a lot and your, your partner left.
• 2:02:44
  Your kids are not with you and you're staying in the same house
• 2:02:50
  which you've been living as a family for almost ages and then
• 2:02:55
  all of a sudden you don't have anything.
• 2:02:58
  It's I I used to hate to go to my bedroom between I don't I
• 2:03:09
  don't like to go to my bedroom at all.
• 2:03:11
  I don't, I hate, I love Saturday and Sunday.
• 2:03:14
  But in 2023-2024 I hate Saturday, Sunday, I don't want
• 2:03:20
  to be. I don't want Saturday and
• 2:03:22
  Sunday. I thought like, you know, I
• 2:03:24
  don't want to have a Saturday and Sunday.
• 2:03:26
  I hate going to my bedroom. I hate sleeping.
• 2:03:30
  Sleeping at all, you know, I don't want to sleep, you know,
• 2:03:33
  if I sleep so many things. It's a big struggle, but the
• 2:03:38
  team. I'm really God.
• 2:03:40
  I'm really thankful to the God. I'm really blessed.
• 2:03:43
  Wonderful team during my absence, even though I was not
• 2:03:47
  physically present most of the time they ran the show.
• 2:03:51
  In fact, they've. Grown the business.
• 2:03:53
  During those period they successfully ran the whole
• 2:03:58
  organisation. I really thankful for the team,
• 2:04:01
  you know, the, my team, my Mayans, we call us Mayans.
• 2:04:05
  The people who are working in a my project today.
• 2:04:07
  I we call them as a It's the company my it's just the first
• 2:04:12
  letter of. Mai.
• 2:04:15
  Yeah, that's how the my has Mai. So my and working in the my we
• 2:04:22
  call them as a Mayans. That's that's a great demonym.
• 2:04:26
  That's interesting how every every entrepreneur goes through
• 2:04:33
  both patches. They say tough time zone last,
• 2:04:36
  but tough people too. God reserves his toughest
• 2:04:38
  battles for his toughest soldiers.
• 2:04:40
  And this is one of the reasons why I'm really, really proud of
• 2:04:45
  the fact that this podcast, you know, which is my body of work
• 2:04:51
  is actually endorsed and supported, you know, by big
• 2:04:56
  partnership with Better help. You know, Better Help is the
• 2:04:59
  world's leading online therapy tool.
• 2:05:03
  You know, I love for you to speak to the essence and the
• 2:05:09
  importance of therapy, especially for founders and
• 2:05:13
  entrepreneurs. Entrepreneurship can be really,
• 2:05:17
  really tough and. Lonely Joining?
• 2:05:19
  Sometimes so mental health is actually very, very important,
• 2:05:23
  right? So I love for you to speak to
• 2:05:27
  that importance of taking care of your mental health and the
• 2:05:30
  resourcefulness of resources and tools like Better Help.
• 2:05:36
  See, I first of all, I I'd really thankful the whoever
• 2:05:41
  that's the technology, whoever has found the better help.
• 2:05:46
  I really like to say thank you because I believe I've been, I,
• 2:05:55
  I resisted myself because I don't know I, I, I, I don't know
• 2:06:00
  anything apart from the family. I works 16 hours, 15 hours, 16
• 2:06:06
  hours, 12 hours. You know, I work, I, I work a
• 2:06:11
  lot. And then all of sudden you, I
• 2:06:15
  don't know anything apart from the business.
• 2:06:16
  Apart from the family. Only two you ask me anything out
• 2:06:20
  of this question out of this 22 areas I will say I don't know,
• 2:06:25
  but if the better held, I don't know where to start.
• 2:06:29
  You know of whom to talk. You know, especially it's not
• 2:06:33
  most of the time always the entrepreneur journey is a lonely
• 2:06:36
  journey. If you don't have right mindset
• 2:06:40
  of a people, you don't have a friends who can understand you.
• 2:06:44
  It is it is even friends, they can't understand what you're
• 2:06:48
  talking about because the business life is completely,
• 2:06:51
  completely different and the better held.
• 2:06:54
  It really helped me in 2023 come back to the life which I'm in
• 2:06:59
  right now. I do remember somebody who's
• 2:07:01
  from Ireland, when I said I don't want to live right now, I
• 2:07:05
  thought of, you know, what is the purpose of I'm going to
• 2:07:09
  live? I'm not going to live anymore
• 2:07:12
  and I'm going to kill myself. And I remember the woman who
• 2:07:17
  asked me the question, OK, what's going to happen?
• 2:07:20
  You died, so who's going to take care of your your kids and who
• 2:07:28
  will be taking care? Is that you think that your son,
• 2:07:32
  your daughter will get everything what they want just
• 2:07:35
  because you died? No certain questions which they
• 2:07:39
  asked me, you know, that's made a real impact in my life.
• 2:07:44
  If the better health is not there, I wouldn't be, you know,
• 2:07:47
  knowing where to ask because we can't, we can't call.
• 2:07:50
  There is a issue when you don't want to call the NHS.
• 2:07:54
  You tell them that you're going to commit suicide or you're
• 2:07:58
  going to, or you don't know what to do, or you know you're not
• 2:08:02
  and doctors going to sit on your NHS history for 7-8 years and so
• 2:08:08
  you don't. Take them a long time to pick
• 2:08:10
  up. Exactly.
• 2:08:12
  And and and you don't want to do it because of that.
• 2:08:15
  I haven't got the insurance being you know, at one stage I
• 2:08:18
  was too much of A depression and too much of A thoughts process.
• 2:08:23
  Then I told the NHS and because of that my insurance got
• 2:08:26
  cancelled. My life insurance got cancelled.
• 2:08:29
  You know, like they said, I can't have an insurance.
• 2:08:32
  So better hell, it really helped me really those sessions has
• 2:08:37
  really helped me. It helped me to think in a
• 2:08:40
  different aspects and you know, different things in my life.
• 2:08:44
  You need somebody non judgmental.
• 2:08:46
  You need somebody who you think that you don't you know they
• 2:08:50
  don't know you and you can be a freak in talking.
• 2:08:53
  What do you want to talk? And and of course, see, this is
• 2:08:57
  one of the impression, you know, we the guy who developed with
• 2:09:01
  this technology, maybe he developed, you know, with this
• 2:09:05
  vision and he don't even know me, but he got the benefit out.
• 2:09:09
  I got the benefit out of that technology.
• 2:09:11
  It's a it's a, it's a every entrepreneur, every entrepreneur
• 2:09:15
  required a good friends. Every entrepreneur required a
• 2:09:20
  good network of a people, especially same mind, you know,
• 2:09:26
  the same strength. Of course, now I have talking to
• 2:09:31
  a lot of people, you know, still, of course it's there.
• 2:09:34
  I have a long way to go, but it is important.
• 2:09:40
  It is most important thing. You're not alone.
• 2:09:43
  The entrepreneurs is not alone or they're not.
• 2:09:46
  It's not going to happen doing alone.
• 2:09:48
  No, no, we have a lot of facilities.
• 2:09:50
  No one you know the better health is one of the technology
• 2:09:53
  or we have a lot of other networking events nor of shows
• 2:09:58
  happening. We can go, we can talk to the
• 2:10:01
  people, same minded people, who knows you talk to 100 people out
• 2:10:05
  of 100 people, five people will be having a same mindset of what
• 2:10:09
  you have and they will be sharing your knowledge.
• 2:10:12
  The good entrepreneurs the love to share their experience.
• 2:10:15
  The good entrepreneurs love to. Support another entrepreneur?
• 2:10:19
  Yeah. So, so I seen a lot of people,
• 2:10:23
  you know, telling me what to do, what not to do.
• 2:10:26
  And I did the same thing for a lot of other people.
• 2:10:29
  You know, there is one, one of my secretary who been working
• 2:10:34
  for me now she started the business.
• 2:10:36
  I'm very happy. I'm very proud of it, you know,
• 2:10:39
  and we, we exchange ideas even now she, she left the
• 2:10:43
  organisation. But still, even though we are,
• 2:10:46
  we are happy in having a good communication.
• 2:10:49
  She's running a business, I'm running a business and she gives
• 2:10:52
  some different thought process and I I give a different thought
• 2:10:55
  process to her. That's how the business works.
• 2:10:57
  Do you understand what I mean? So.
• 2:10:59
  Successful people are not gatekeepers.
• 2:11:02
  Exactly. They are not gatekeepers.
• 2:11:04
  They are not gatekeepers. They help you to grow.
• 2:11:07
  They they are ladders. You know they they are going to
• 2:11:11
  operate like a ladder and you also do the same.
• 2:11:13
  You helped others and they will help you.
• 2:11:16
  That's how the growth happens. Interesting, so you support
• 2:11:21
  families you know and still meetings across the UK.
• 2:11:26
  Why is community so important to you?
• 2:11:31
  It is really important that's that's the one of the reason I
• 2:11:35
  have started the SAP Foundation. It is, it is a community based
• 2:11:39
  project like we are doing with the the initiative of this
• 2:11:43
  project like. Sometimes you don't know where
• 2:11:47
  to talk. Whom to talk, whom to talk and
• 2:11:51
  what to talk and the SAP Foundation, that's how it's
• 2:11:55
  started. So it's for the people who are
• 2:11:59
  going through their situation which they don't know where to
• 2:12:02
  have a communication. We are creating a number, it's a
• 2:12:07
  toll free number, We want to do it and through the toll free
• 2:12:11
  number and they can talk to the councillors, they can share
• 2:12:15
  their family things which they're going through and and we
• 2:12:20
  want to do that, We want to. Access that for.
• 2:12:23
  Every because in abroad in India only people who have the
• 2:12:29
  financial capacity they can able to talk to another people.
• 2:12:33
  But. Here.
• 2:12:36
  So I thought, OK, let's start building it, you know, let's,
• 2:12:40
  let's build something even for the normal people, you know,
• 2:12:44
  they, they have to share, they have someone has to tell them
• 2:12:47
  right, that you are wrong, that you are right.
• 2:12:50
  Counselling is one of the key thing.
• 2:12:52
  So which we are building it up? That is fantastic.
• 2:12:55
  That is really good to know. I think the the final question
• 2:13:00
  before I put you through the quick fire round is what would
• 2:13:04
  you know of your legacy to be? Sorry, can you repeat?
• 2:13:09
  I said the final question before putting you through the quick
• 2:13:12
  fire round is what would you love your legacy to be?
• 2:13:18
  We want to touch millions of families, we want to touch
• 2:13:21
  millions of families across the globe, and that's what I want to
• 2:13:27
  build. Absolutely amazing.
• 2:13:31
  So I'm going to take you through the Pacific wing of fire, but I
• 2:13:35
  have more. Are you ready to rumble?
• 2:13:41
  Of course, of course. OK, OK, OK, let's do this five
• 2:13:45
  to five out questions. So number one, what is 1 mindset
• 2:13:48
  you believe every entrepreneur must master?
• 2:13:52
  No pain, no gain. Not that what is 1 Failure that
• 2:13:57
  became a blessing for you. My life, personal life, it's
• 2:14:04
  made me to run because I thought I can't, you know, I can't do
• 2:14:08
  it. A lot of the things I, I thought
• 2:14:10
  like I can't do it, which I'm doing it right now.
• 2:14:14
  A lot of things which I'm doing it right now with the God's
• 2:14:17
  grace and, and I wouldn't be doing what I'm doing right now.
• 2:14:25
  We've grown nearly 700 to 800% in the last three years and
• 2:14:31
  which is it's a massive, massive increase.
• 2:14:34
  We were in 2022. I was I was having a less than
• 2:14:40
  4000 or 5000 visitors users and now we are you're 50,000 to
• 2:14:46
  70,000 users. Imagine from where to where we
• 2:14:51
  are right now. So it's always something hard is
• 2:14:56
  happening in our life. It is happening with the
• 2:14:58
  purpose, the God doing with the purpose.
• 2:15:03
  If something is going in your life out, it's OK because the
• 2:15:09
  God doing with the purpose. So I wouldn't be doing what I'm
• 2:15:14
  doing right now if that is not going to happen.
• 2:15:18
  So what is one book that changed your life thinking forever?
• 2:15:24
  Bible. I knew you were going to see the
• 2:15:27
  Bible. Outside of the Bible, what other
• 2:15:30
  books did you see? I read a.
• 2:15:35
  Lot of novels and a lot of motivational stories and
• 2:15:38
  manifesting is the second important thing which I you
• 2:15:42
  know, and I read everything related with the management
• 2:15:50
  books, other stuff. I don't stick on to.
• 2:15:54
  One single book, because if you can see.
• 2:15:58
  You know. It's it's I love to read the
• 2:16:02
  topics and the detail of that particular book, Maximum Impact,
• 2:16:08
  which is doing in our life. I'll give you a solid
• 2:16:11
  recommendation. So for the management books,
• 2:16:14
  check this one out Exponential Organisations.
• 2:16:18
  Exponential organisation. OK.
• 2:16:21
  Yeah, it's a book by Sally Ismail, Exponential
• 2:16:26
  Organisations. I think I might still have two
• 2:16:28
  copies. If I still have two copies, I
• 2:16:30
  might meet you one. Yeah.
• 2:16:33
  It's it's it's a it's a solid beat.
• 2:16:36
  Wow. So what is one thing you we
• 2:16:39
  should learn 10 years earlier? Coding, coding.
• 2:16:44
  I haven't completed a proper degree.
• 2:16:46
  I did everything in the correspondence.
• 2:16:48
  I did the schooling. As I said to you earlier, I I
• 2:16:51
  did the schooling only. I study whatever I was there in
• 2:16:54
  the school. I haven't had a time to sit and
• 2:16:57
  study later and I was working more and even now I always think
• 2:17:03
  about I should have learned coding I would have been
• 2:17:05
  creating a lot more better solution.
• 2:17:08
  These days they're shortcuts, shortcuts to me, right?
• 2:17:10
  Even myself, I didn't really learn much coding, but like, I'm
• 2:17:15
  glad for the EI tools that assist me to bypass like the
• 2:17:20
  levels of coding that I did not learn by myself.
• 2:17:24
  So it's amazing. It's amazing.
• 2:17:27
  Just need to be able to, you know, conceive it and like use
• 2:17:30
  your limited knowledge. And of course, you know, guys
• 2:17:34
  out there these days that know how to code with the programmers
• 2:17:37
  that you can always hire DevOps at, you know, highly affordable
• 2:17:41
  rates as well. So it's the technology has made
• 2:17:45
  the world easier. So OK the last thing is what is
• 2:17:49
  1 message you would want to use for every person these name in
• 2:17:53
  IT plus countries? Don't give up someone someone's
• 2:18:01
  opinion doesn't have. To be your reality, don't give
• 2:18:06
  up I'm. Not that it's OK.
• 2:18:08
  No one is. It's, it's OK, you're doing it.
• 2:18:11
  You did a lot of mistakes. We do a lot of mistakes in our
• 2:18:16
  life. It's OK.
• 2:18:17
  It's OK. You still have the opportunity
• 2:18:19
  to put everything right. If you are living, if you have a
• 2:18:24
  breathe until last day, you can do every single step to put the
• 2:18:30
  things in right. So it's OK to you have failed a
• 2:18:35
  lot. It's OK you don't have the
• 2:18:37
  knowledge of what you require, but it's OK whatever you have
• 2:18:41
  put that and then just keep going forward.
• 2:18:44
  Keep going forward. You shouldn't think that.
• 2:18:48
  Put yourself in a place of they said this and they thought this
• 2:18:53
  would you? Thinking about yourself is the
• 2:18:55
  matter. That's the matter.
• 2:19:00
  I love that. I love that, you know, basically
• 2:19:03
  it's OK to make mistakes. And of course, the audience, you
• 2:19:06
  guys have a parody. It's been an absolutely,
• 2:19:08
  absolutely realisation this at GMs Kumar.
• 2:19:13
  At this point, everybody is a Mayan.
• 2:19:17
  Wow. So from me to the audience, I
• 2:19:20
  always say this, you know, always go for something in your
• 2:19:23
  lives, concee, believe, strive to thrive and achieve.
• 2:19:28
  And of course, our love and respect to the one and only GMs
• 2:19:32
  Kumar. We love you, we appreciate you.
• 2:19:35
  And of course, I always say this, that when a person shares
• 2:19:38
  their time with you, they share their life with you because the
• 2:19:40
  SI uniform measure life is time. So thank you very much for
• 2:19:44
  sharing your life and your time with us today to educate us and
• 2:19:48
  to motivate us. You're highly appreciated.
• 2:19:50
  And of course we wish for you. And of course, we pray for you
• 2:19:54
  is what will manifest for you. You know, greater heights, you
• 2:19:57
  know, more money, more health, more wealth.
• 2:20:00
  And of course, you know more. What?
• 2:20:02
  More what? More stones and more crypto.
• 2:20:10
  Yeah, well, bless his brother. God bless.
• 2:20:12
  God bless. AI is taking away jobs.
• 2:20:15
  Oh, I'm AI. I didn't like you, man.
• 2:20:19
  But you know, I'll just make the joke that I'm not coming for
• 2:20:21
  your jobs. Only coming to assist you with
• 2:20:25
  your jobs. We've had the VP of Money 2020,
• 2:20:32
  Zach Pettit, that's VP, Global Fintech Strategy is a very big
• 2:20:37
  enthusiast of AI. And you know, Money 2020, I
• 2:20:41
  think those last year, yeah, I think the one in Amsterdam, they
• 2:20:45
  had the one in Las Vegas in October.
• 2:20:48
  So they said AI is not coming for your jobs, right?
• 2:20:52
  Your job is going to be taking part that person that knows how
• 2:20:55
  to use AI. But I'm going to put you on the
• 2:20:58
  spot here. Do you believe AI will create
• 2:21:01
  more jobs or replace them in the industries that you serve?
• 2:21:06
  See the technology always going to remove some of the people
• 2:21:12
  from the employment. It is definitely yes, because
• 2:21:15
  when when there was a time.