46. From Chaos to Clarity: How Nineveh Madsen Scaled SupraHuman with Smarter Ops

The Ops Experts Club Podcast · Nov 14, 2024 · 32m

SUMMARY:

In this episode of The Ops Experts Club Podcast, we sit down with Nineveh Madsen from SupraHuman, who shares her unique journey from broadcast journalism to tech and finally to operations, where she made a transformative impact. Nineveh details how her operational insights helped SupraHuman pivot from a brick-and-mortar gym to a fully virtual fitness service just before the pandemic struck, allowing the business to thrive online. She discusses her approach to operations as more than just processes—it's about architecture, optimization, and scalability. Drawing from her background in…