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How Utilities Build Trust With Customers Who Are Struggling
What does it actually take for a utility to build trust with customers who are struggling to pay their bills? In this episode of Experience Better: The CX Podcast by KUBRA, we're sharing highlights from our recent webinar, "Supporting Vulnerable Utility Customers in Moments of Need," presented with our friends at Chartwell and featuring KUBRA's own Tara Mondelli alongside Chartwell's Casey Collins and Pat Ricks. Hear why financial vulnerability now reaches well beyond a small segment of customers, learn about the four moments that shape customer trust, and find out what utility leaders say…
The skinny
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