Latest / Cleaning Business Life / CBL Episode # 110 Confessions of Jobber Super-fans: The Tool That Replaced Our Paper Nightmare

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CBL Episode # 110 Confessions of Jobber Super-fans: The Tool That Replaced Our Paper Nightmare · Cleaning Business Life

• 0:59
  Speaker 1: I love it.
• 0:59
  Speaker 1: Welcome, miss, jamie.
• 1:02
  Speaker 1: Haven't seen you in a week or so and we're going to talk about one of our favorite tools and it's our scheduler.
• 1:10
  Speaker 1: It's jobber getjobbercom.
• 1:13
  Speaker 1: It's by far, because we've tested out a lot of the others.
• 1:16
  Speaker 1: Look, jamie's got her swag.
• 1:18
  Speaker 1: I got all the swag you got.
• 1:21
  Speaker 1: For those of you who cannot see the video, she's wearing a jobber hat, which, sam, I'm still missing.
• 1:26
  Speaker 1: My shit.
• 1:27
  Speaker 1: It's by far.
• 1:33
  Speaker 1: Jobber has come a long ways.
• 1:35
  Speaker 1: I've been with them, I believe since 2015, maybe 2016.
• 1:40
  Speaker 1: 2015, maybe 2016.
• 1:43
  Speaker 1: It has expanded.
• 1:43
  Speaker 1: It is absolutely one of my favorite tools.
• 1:46
  Speaker 1: They keep adding on beta test stuff.
• 1:49
  Speaker 1: Sometimes I try it out, sometimes I don't, sometimes it sucks, sometimes it doesn't.
• 1:52
  Speaker 1: Just being honest, sam, and I'm excited for the future of Jobber and Jamie, why don't you tell us what you like about it?
• 2:00
  Speaker 1: Oh, I can go.
• 2:02
  Speaker 2: Now.
• 2:02
  Speaker 2: This is a topic I can really talk about.
• 2:04
  Speaker 2: So Jobber is basically my office manager.
• 2:08
  Speaker 2: Right, it really helps.
• 2:13
  Speaker 2: And it's just not just cleaning.
• 2:15
  Speaker 2: I mean they do gutters, roofing.
• 2:20
  Speaker 2: It's the home service industry.
• 2:23
  Speaker 1: Right, it should say house cleaning as a selection, just the way you know.
• 2:26
  Speaker 1: But it doesn't, I believe.
• 2:27
  Speaker 2: it just says it says cleaning, that's it I does.
• 2:33
  Speaker 1: And you have to generalize together.
• 2:35
  Speaker 2: You have to choose between commercial or residential, I think.
• 2:39
  Speaker 2: I can't remember, so it's been a while.
• 2:41
  Speaker 2: It's been a while, but they are constantly upgrading.
• 2:45
  Speaker 2: I'm also part of.
• 2:46
  Speaker 2: That's why, well.
• 2:51
  Speaker 1: I like the summits that they have.
• 2:57
  Speaker 2: They're really involved with their community.
• 3:01
  Speaker 2: They really called Blue Collar Built and it's a community for us and I'm also part of their labs where I get to test and try out some of their upcoming features.
• 3:18
  Speaker 1: I believe you can only be part of labs when you pay for the top tier, from what I remember.
• 3:24
  Speaker 2: I'm not sure I don't remember.
• 3:27
  Speaker 2: Yes, you know they have one of the best incentives to keep me.
• 3:32
  Speaker 2: I keep telling them hey, I'm going to drop down from the top tier to at least the middle.
• 3:39
  Speaker 2: I don't think I need them, and it's.
• 3:42
  Speaker 2: I had.
• 3:45
  Speaker 2: It used to only be able to get two months free, and they now have bumped me up to three months free whenever someone signs up, and that other person will get three months as well.
• 3:57
  Speaker 2: So I got a bump on that.
• 4:00
  Speaker 2: And you know, whenever you get two, three people, that's goodness.
• 4:06
  Speaker 1: I think I'm not a whole year bottom tier, there's a medium tier and then there's the premium tier.
• 4:24
  Speaker 1: I am on the bottom tier because I've been with them a long time.
• 4:25
  Speaker 1: I don't do all of the other extra stuff that Jamie does because of a lot of reasons, but it's the product is still the best product out there, regardless if you're at the bottom tier or the high end tier, it's just you.
• 4:38
  Speaker 1: Can you have more opportunities to do more things with the top tier, especially if you're running a large team?
• 4:45
  Speaker 2: I have.
• 4:45
  Speaker 2: Uh, I remember whenever I first started with them and let me tell you, I started with everybody whenever I was first starting out I did uh, madele, customer factor, or factory, uh and made zen, made booking koala.
• 5:02
  Speaker 2: Uh, uh, house call pro.
• 5:04
  Speaker 2: I always kept coming back to jobber, they're onboarding to walk you through and said nailed it, which is nice, it's so user-friendly, because I I'm I I'm ignorant whenever it came to tech, right and from switching it, from texting everybody a night or two nights before saying, excuse me, hey, reminder, your cleaning's coming and I would have a huge.
• 5:37
  Speaker 2: Did I bring it?
• 5:39
  Speaker 2: No, I had a huge scheduler that I would write in and then you know I would.
• 5:46
  Speaker 2: We have a group chat for my employees on Messenger and I'd have to say, okay, you here, you here, you here, you here.
• 5:58
  Speaker 2: And it just taking that leap from taking it, from writing it all down like that manually to putting it and going digitally was a huge game changer.
• 6:13
  Speaker 2: It was not as hard as I thought it was going to be, because somebody's there to onboard you and I always tell everybody because I love the product so much, I'm very well versed in it.
• 6:26
  Speaker 2: I let them know if you need any help setting it up after your first initial call with Jobber?
• 6:34
  Speaker 2: I'm sure you won't, but after your first initial call I can help.
• 6:39
  Speaker 2: I know little tips and tricks of how to get y'all set up.
• 6:43
  Speaker 2: I can do the same thing.
• 6:45
  Speaker 2: So I and the reason why I'm on the top tier was I grew with them.
• 6:51
  Speaker 2: I've been, like I said, I've been up through all three tiers the lowest, the middle of the road and now the top tier, and it kind of goes based off of how many employees do you have?
• 7:09
  Speaker 1: There's a lot of features and benefits to between the tiers.
• 7:12
  Speaker 1: It's not just like when I first got into it and I like I was doing it by hand.
• 7:20
  Speaker 1: I mean I was calling 50 homes a day the day before.
• 7:22
  Speaker 1: Hi, this is Shannon from Castle Cleaning reminding you of your scheduled appointment at blah blah blah.
• 7:27
  Speaker 1: It's such a game changer and I know we've talked about this before on the podcast so I wanted to dedicate a whole episode just on Get Jobber, but it's really it's a time saver.
• 7:37
  Speaker 1: It's one less thing to check off your to-do list and for those of you who know because we all know, you guys know the laundry list of things, no pun intended as cleaning business owners to get done in a day is daunting sometimes.
• 7:54
  Speaker 1: So if you can automate it with an expense and I know people go oh my God, it really is expensive but you have to weigh out what it's gonna cost you in your time.
• 8:02
  Speaker 1: What is expensive?
• 8:03
  Speaker 1: But you have to weigh out what it's going to cost you in your time.
• 8:05
  Speaker 1: What is more precious to you Time eating with your family and your littles, or calling 50 clients the day before or two days before to remind them of their scheduled clean?
• 8:16
  Speaker 1: You have to weigh that out.
• 8:18
  Speaker 1: So it's for me it's well worth it.
• 8:20
  Speaker 1: It's an automatic process.
• 8:22
  Speaker 1: As a matter of fact, I had someone who helped me out on a job the other day added them in as a team member and it was a boom.
• 8:30
  Speaker 1: I didn't have to do any of the follow up going.
• 8:32
  Speaker 1: Did you get this?
• 8:33
  Speaker 1: Did you get that?
• 8:34
  Speaker 1: I just know that it's automatically delivered Right.
• 8:38
  Speaker 2: And whenever, whether you're in the field, still doing in-person walkthroughs super easy with your phone.
• 8:47
  Speaker 1: You just pull up Jobber If you have internet, obviously.
• 8:52
  Speaker 2: Correct?
• 8:53
  Speaker 2: I would hope so.
• 8:54
  Speaker 2: I mean, in order to have Jobber.
• 8:56
  Speaker 2: Yeah, you're at the client's house.
• 9:01
  Speaker 2: You always put in that you're going to get a request.
• 9:05
  Speaker 2: A request is somebody has called to ask you for services, and if you're still scheduling walkthroughs, that's fine, or a virtual walkthrough, no matter what, we still send them as a matter of fact.
• 9:19
  Speaker 2: Yeah, a quote.
• 9:21
  Speaker 2: You can you set up the request?
• 9:25
  Speaker 1: You can do that right on your phone, right in the customer's home.
• 9:28
  Speaker 1: You don't have to hand write a quote.
• 9:29
  Speaker 1: Obviously it takes a little bit of practice and some savviness, but then it's one less thing for you to do.
• 9:36
  Speaker 2: Once you get going, it's a breeze, and then you can make templates, and it's also yes, the templates are knocked out of the park Whenever.
• 9:46
  Speaker 2: Now again, I use the top tier, so if I'm still doing in-person bidding, even if I'm not, I will do a Google satellite picture.
• 9:56
  Speaker 2: I put the picture so that we have taken our business to the next level.
• 10:01
  Speaker 2: This is what shines us outside of our competitors too.
• 10:08
  Speaker 1: So you screenshot a picture of the house to put it in with the quote.
• 10:11
  Speaker 1: I love it.
• 10:12
  Speaker 2: And then I also have that, you know, the picture of the podcast or of my crew.
• 10:18
  Speaker 2: You can see the crew member that is coming to your home.
• 10:21
  Speaker 2: I love that too.
• 10:22
  Speaker 1: That's a great.
• 10:23
  Speaker 1: We use that.
• 10:25
  Speaker 2: You're prepping the client to send an on my way text, which we always do you kind of so they can anticipate that you're going to arrive, that you're going to arrive, who's arriving at your house, and then it's also the quote that has turned over to the job is also a list for your and um.
• 10:55
  Speaker 2: They just look at the.
• 10:57
  Speaker 2: Everything you can pay online.
• 11:00
  Speaker 2: You don't have to be there to take a credit card.
• 11:05
  Speaker 1: There is an extra fee for that, just for full disclosure.
• 11:08
  Speaker 1: But yeah, it's a, it's a one, it's one less step for you to.
• 11:12
  Speaker 1: I believe they charge what is it?
• 11:14
  Speaker 1: 1.5% for being the broker of the payment process.
• 11:18
  Speaker 2: They charge and I think this is a standard in everything.
• 11:22
  Speaker 2: It's 2.7%.
• 11:24
  Speaker 1: So, and then you're paying the merchant fee on top of that, correct, no?
• 11:29
  Speaker 2: that's it.
• 11:29
  Speaker 2: Oh, okay, but you can do once you do everybody's like.
• 11:34
  Speaker 2: Well, I can't do instant transfers like you can with, say, square or something or Venmo.
• 11:42
  Speaker 2: Whatever you're using, you're always going to have to wait that first time to do an instant transfer for them to know that your banking account information is real.
• 11:57
  Speaker 2: You know it's all the standard steps and then, once that happens unless they do a digital check it's the only time that you have to wait, and it's like two or three days.
• 12:10
  Speaker 2: The first time will be the longest wait, the first time that you do an instant transfer.
• 12:16
  Speaker 2: Instant transfers for Jobber is only 1%, whereas with Square it was, I think.
• 12:25
  Speaker 2: Another, on top of the merchant fees, is 2.8 or something like that.
• 12:33
  Speaker 1: I can't remember the exact percentage, but there is an extra charge for that.
• 12:36
  Speaker 1: But with Jobber you can color code your jobs according to cleaning tech so you can see which cleaning tech is where.
• 12:41
  Speaker 1: It's really easy.
• 12:43
  Speaker 1: It's user-friendly to create an actual client.
• 12:47
  Speaker 1: If you don't do a bid first, you can convert your quotes into a job easy.
• 12:52
  Speaker 1: It's like you just click the button.
• 12:54
  Speaker 1: It says turn into a job and boom.
• 12:56
  Speaker 1: The schedule is really easy to operate.
• 12:59
  Speaker 1: You can move things around pretty easily.
• 13:02
  Speaker 1: You can set up for the whole year, like, for example, when we do monthly cleanings.
• 13:06
  Speaker 1: It's 14 cleanings, so we schedule every four weeks.
• 13:08
  Speaker 1: That is a commitment with all monthly cleanings we don't do one time a month.
• 13:12
  Speaker 1: Why take that back?
• 13:14
  Speaker 1: We give someone an exception who is a toughie.
• 13:16
  Speaker 1: She's a hard negotiator, but other than that, everybody else does have every four weeks and she's been with me a long time.
• 13:26
  Speaker 1: That's only why I've grandfathered in.
• 13:28
  Speaker 1: It can tell you there's reports in here.
• 13:30
  Speaker 1: It's gotten way better than it used to be.
• 13:32
  Speaker 1: There's requests, there's quotes, there's jobs.
• 13:35
  Speaker 1: You can send over invoices and that's what Jamie was talking about the requests for payments.
• 13:40
  Speaker 1: They even have a little bit of a marketing option.
• 13:43
  Speaker 1: There's an AI receptionist and Jamie is actually trying this out, and I can't wait to hear the feedback from it because if it works great for her, I'm seriously considering adding it on.
• 13:55
  Speaker 2: Right.
• 13:55
  Speaker 2: And there's also you know, I tried their five-star review platform.
• 14:01
  Speaker 2: I didn't get anything out of there, so I just dropped it.
• 14:06
  Speaker 2: Me too.
• 14:06
  Speaker 2: No farm, no file.
• 14:07
  Speaker 2: But this reception AI you have to set it up and I'll probably need some help.
• 14:14
  Speaker 2: And that's also a good time for whenever I get in there and say, hey, can you leave me to somebody that can come over here on the podcast.
• 14:23
  Speaker 2: Hello, right.
• 14:25
  Speaker 1: Sam, we're talking to you yeah.
• 14:28
  Speaker 2: I will say that Jobber does have their own podcast as well.
• 14:31
  Speaker 2: It's called the Home Service Podcast, I believe.
• 14:37
  Speaker 2: I don't know.
• 14:38
  Speaker 1: But there's a guest on the show.
• 14:40
  Speaker 1: I wouldn't.
• 14:41
  Speaker 1: Yeah, I know Right.
• 14:42
  Speaker 2: Good little tips and tricks.
• 14:44
  Speaker 2: And um, uh, you know, we're always I'm, like I said, I'm a geek on this stuff, so I really research a lot.
• 14:52
  Speaker 2: And um, yeah, I, by a click of a this is just on my phone I can tell, I can tell you what my you know how many jobs this week I have which I have for.
• 15:07
  Speaker 2: So I the end of Sunday, I have 18 more jobs to go um.
• 15:14
  Speaker 1: Can you integrate, because I don't have mine integrated.
• 15:16
  Speaker 1: This is what I'm asking um.
• 15:17
  Speaker 1: Can you integrate QuickBooks into Jobber and could it dump everything in that thing for you?
• 15:23
  Speaker 2: it can and um we.
• 15:25
  Speaker 1: I learned this because I don't have that and I don't have it either, because I have three businesses and it's too hard and too complicated to manage that extra piece.
• 15:37
  Speaker 2: Right, but if you guys remember, we interviewed, uh, erica, um, and yeah, virtual biz, uh, what?
• 16:13
  Speaker 2: Um?
• 16:13
  Speaker 2: My virtual bookkeeper.
• 16:14
  Speaker 2: My virtual bookkeeper, yeah, my virtual bookkeeper I'm sorry, erica Love Erica, she's actually during that podcast.
• 16:24
  Speaker 2: During that interview I learned my accountant told me I don't want to do that, I don't want to integrate because I don't want to punch it in twice.
• 16:37
  Speaker 2: And I was like I get that.
• 16:40
  Speaker 2: I get that.
• 16:41
  Speaker 2: You know she has other clients, you know so to learn jobber and how to integrate.
• 16:50
  Speaker 2: You know she is an admin on jobber, just, you know, just because she has access.
• 16:58
  Speaker 1: Your accountant is an admin on job.
• 17:00
  Speaker 1: Are you in your account?
• 17:02
  Speaker 1: Okay?
• 17:03
  Speaker 2: Not not.
• 17:04
  Speaker 1: Erica, no, no, no, no.
• 17:06
  Speaker 2: But, um, it gave me the idea and we've probably been talking about it that it might be time for me, um, to start talking to Erica about integrating jobber and QuickBooks together, because I know there's a way we can do it.
• 17:21
  Speaker 2: I just don't know how to set that part up and time I just I don't have the time, so this is whenever I have.
• 17:31
  Speaker 2: I have started delegating stuff and Jobber's helped me, jobber's probably helped me.
• 17:40
  Speaker 2: I can see a visual of what my KPIs are, my key performance indicators, and that's how I base all my business decisions of where to put, where can I put my money at and make somewhat business.
• 18:06
  Speaker 2: You know smart financial business decisions and it gives you a little snapshot of financial health.
• 18:10
  Speaker 2: You know of your business on the business side of it.
• 18:15
  Speaker 2: But, yeah, there's a lot.
• 18:19
  Speaker 2: There's a lot of communication.
• 18:22
  Speaker 2: I have two way texting and, again, this is the top tier and you may be able to grow into the top tier, just like I did because I started at the bottom tier and or you because I started at the bottom tier, or you may be comfortable at the bottom tier If it's working.
• 18:45
  Speaker 1: I always suggest to start.
• 18:46
  Speaker 1: If you're starting with a new software, don't be tempted by the sparkly objects.
• 18:51
  Speaker 1: Start at the bottom, the most economical, and see if it's something that's valuable to you.
• 18:57
  Speaker 1: I always try to teach everyone to go as cheap as possible, initially because I'm guilty of myself.
• 19:02
  Speaker 1: I want the new shiny thing because it's going to help me, in my mind, do all these things, and in reality I'm too busy or it's too complicated.
• 19:10
  Speaker 1: And then six months goes by and I'm like I'm paying 300 bucks a month and I'm not even using it.
• 19:14
  Speaker 1: So make sure it is baby step it.
• 19:18
  Speaker 2: Yes, definitely baby step it and these people are amazing at customer service and they'll help you walk you through it.
• 19:31
  Speaker 2: And if not, you can always reach out to me and if I'm busy, give me you know.
• 19:36
  Speaker 2: I still have a family and stuff.
• 19:39
  Speaker 2: I still have a business that I run.
• 19:41
  Speaker 2: I have employees.
• 19:43
  Speaker 2: Sometimes I still go out there and get my hands dirty too, so I jump in and out of my business.
• 19:50
  Speaker 2: I'm almost out of it, but we're away.
• 19:52
  Speaker 2: Hopefully, maybe May, may 2025, I'm trying, I'm setting stuff up.
• 20:00
  Speaker 2: So, through Jobber, I'm setting things up to be able to.
• 20:08
  Speaker 2: It's like playing chess.
• 20:10
  Speaker 2: I am sitting there trying to make the right moves to be able to back out and just kind of run the business.
• 20:20
  Speaker 2: I'm there, I'm getting there.
• 20:22
  Speaker 1: You can see in the background.
• 20:23
  Speaker 1: I get all this crap.
• 20:24
  Speaker 1: I need the back there.
• 20:26
  Speaker 1: I'm like, oh yeah, I didn't paint that up before.
• 20:28
  Speaker 1: Anyway, it's real.
• 20:30
  Speaker 1: We're keeping it real for you guys.
• 20:32
  Speaker 1: So with that, there's actual reports.
• 20:35
  Speaker 1: It has lead conversion in here for you, your lead funnel, if you have one set up quote approval time.
• 20:40
  Speaker 1: It has scheduled job values.
• 20:42
  Speaker 1: Hypothetically speaking, how many jobs you've had Like mine has like 6,000 something jobs in here, because I've had Jobber for a long time right, right, Reoccurring versus one-offs is what everyone, what they call them.
• 21:01
  Speaker 1: So there's a lot of things that you can, lot of valuable insights to where you are.
• 21:04
  Speaker 1: It's a snapshot um, it has new requests sent quotes, new jobs all of those things are in here and that's an automatic thing that comes with jobber, regardless of what tier you're in.
• 21:12
  Speaker 1: And then, um, what else do they?
• 21:15
  Speaker 2: have.
• 21:15
  Speaker 2: Oh, and your branding.
• 21:17
  Speaker 2: Let me tell you, whenever you send something out to a client and they get that quote whether it's through the phone or through an email they open that up and they're like, wow, that's a game changer.
• 21:29
  Speaker 2: You look so professional.
• 21:31
  Speaker 2: You don't look like just another house cleaner.
• 21:34
  Speaker 2: You look like, hey, I am running a legitimate business here and this quote is specific to you.
• 21:43
  Speaker 2: Here's the front of your house, here's our crew here.
• 21:49
  Speaker 2: I'm on my way.
• 21:50
  Speaker 2: So branding you can put your logo on there.
• 21:54
  Speaker 2: It's great for branding and pushing that out there.
• 21:58
  Speaker 1: And I believe there's still an option in all three tiers to have a little mini scheduler website.
• 22:03
  Speaker 1: There's a court, there's not a court.
• 22:05
  Speaker 1: There's a client hub and then there's an actual link that you can set up to give over to your clients and they can actually go into their client porthole.
• 22:15
  Speaker 1: It's like a little mini website.
• 22:16
  Speaker 1: That kind of comes with it.
• 22:17
  Speaker 1: I don't remember if it comes with the lower tier or not.
• 22:19
  Speaker 1: I've played with it around in the past and I don't use it, but I know that there's that option.
• 22:25
  Speaker 1: There's timesheets in here, should you choose to have that option in here.
• 22:31
  Speaker 1: Like, I believe mine is even on the lowest tier, so if I wanted to have someone put in their time, they could.
• 22:37
  Speaker 1: I don't remember how much extra there is.
• 22:39
  Speaker 1: If there's an upcharge, what else is there?
• 22:42
  Speaker 1: There's a community.
• 22:44
  Speaker 2: The community that that community is going to be awesome.
• 22:48
  Speaker 2: Then they have inside the community more little communities for cleaning business owners.
• 22:56
  Speaker 2: They're almost cohorts.
• 22:58
  Speaker 1: I mean there's a lot of stuff in the Jobber Blueprint, home Service community Right, and I love it.
• 23:03
  Speaker 1: So there's that.
• 23:05
  Speaker 1: And then you can sign in and they offer.
• 23:07
  Speaker 1: Sometimes they have classes or master classes or talks about whatever's going on In general talks.
• 23:13
  Speaker 1: There hasn't been anything specific per se.
• 23:15
  Speaker 1: What else?
• 23:17
  Speaker 1: There's apps.
• 23:18
  Speaker 1: There's an app option, just like with anything um uh, they do, grants they two times a year.
• 23:24
  Speaker 2: Uh, if you become part of the community, um, you know, uh, I, I've made it to, I believe, the third round before, right, I've never made it to, I believe the third round before Right, I've never made it at all.
• 23:41
  Speaker 2: I made it to the third round for a $25,000 grant.
• 23:43
  Speaker 2: I'd be so glad to see you if you win it.
• 23:45
  Speaker 2: I know that'd be cool, but it's there.
• 23:50
  Speaker 2: And do your research Also.
• 23:52
  Speaker 2: I like whenever you can look at your cleaning techs and it shows you how much your clean.
• 24:00
  Speaker 2: It'll break it down how much your cleaning tech has brought you per hour for the whole year.
• 24:07
  Speaker 2: That's a nice feature.
• 24:09
  Speaker 1: So you don't have to figure out the math on that.
• 24:12
  Speaker 2: One cleaning tech for me and she's a lead, but still she, she brought in 72 000 or something, something crazy.
• 24:20
  Speaker 1: I was like, wow, you go girl so if you okay, hypothetically speaking, if you, if each one of yours did 72 000 times 12, so that's 864 000, so that's you know, it'll also take with 14 girls to make that money.
• 24:35
  Speaker 1: And then, boom, you hit the seven figure mark Almost definitely in the.
• 24:42
  Speaker 2: We're getting up there in the mid the mid six figures Right.
• 24:47
  Speaker 1: Yeah, so we're.
• 24:48
  Speaker 1: And for those of you who don't know, jamie had what?
• 24:51
  Speaker 1: Was it?
• 24:51
  Speaker 1: 536% growth from last year.
• 24:59
  Speaker 2: Last year, yeah yeah.
• 24:59
  Speaker 2: Now I'm scared because it's like, oh, my goodness, am I going to beat that?
• 25:01
  Speaker 2: But I had a lot of um, really big jobs last year.
• 25:04
  Speaker 2: We're talking um large, very large jobs $10,000.
• 25:09
  Speaker 2: Cleans I have the quotes from Jobber to prove it.
• 25:16
  Speaker 2: I do a lot of large cleans, a lot of $2,000, $3,000, $3,500 cleans.
• 25:23
  Speaker 2: It is possible you just pound the pavement.
• 25:29
  Speaker 2: We're really out here, we're really rural.
• 25:32
  Speaker 2: Uh, these are I'm talking maybe third world country roads that I had to get a whole crew up and over the hills, through the, through the river.
• 25:44
  Speaker 2: So, uh, you know, charge your worth, but know that, uh, jobber can do all that for you.
• 25:54
  Speaker 1: Yes, that's an awesome feature to have all of those benefits.
• 25:58
  Speaker 2: Yeah to everything.
• 25:59
  Speaker 2: Oh, it has this.
• 26:01
  Speaker 2: It's called co-pilot.
• 26:03
  Speaker 2: I don't know, do you got that on your?
• 26:06
  Speaker 1: I don't have co-pilot, I have the schedule.
• 26:08
  Speaker 1: It's an alpha mode.
• 26:09
  Speaker 1: I can mess around with that, but that's the only thing that they let me mess.
• 26:12
  Speaker 1: Mess around with other things, I see.
• 26:15
  Speaker 1: I see ai.
• 26:16
  Speaker 1: They find I think everybody has ai.
• 26:17
  Speaker 1: Now you can rewrite your quote so they're more friendly or professional, in case you get stuck and you're not as articulate as you would like to be because you're exhausted, because your kid kept you up all night, oh great right, it's like um, so you're putting in the quote and you just, uh, say it like baseboards, we will, I, we will clean your baseboards.
• 26:40
  Speaker 2: Uh, toothbrush, you know all this, that microfiber dry.
• 26:45
  Speaker 2: And then you hit rewrite and it gives you an option of cheerful what.
• 26:52
  Speaker 2: What is it?
• 26:53
  Speaker 2: Cheerful?
• 26:55
  Speaker 1: professional, casual, short and then it just all of other options as well.
• 27:02
  Speaker 1: So that does make it nice.
• 27:04
  Speaker 1: And then there's also a jobber messages.
• 27:07
  Speaker 1: You can send text messages.
• 27:09
  Speaker 1: If you are not, you know, if you're not running the day-to-day operations, someone else who is can go right into Jobber and send text messages back and forth.
• 27:18
  Speaker 1: There's that option.
• 27:20
  Speaker 1: What other options are there?
• 27:21
  Speaker 1: There's a whole bunch.
• 27:24
  Speaker 2: I can tell you you can manage your team.
• 27:27
  Speaker 1: There's Jobber Labs, which just appeared on my thing because I was in here yesterday looking at all this.
• 27:31
  Speaker 1: So when you manage your team, you can input in your team and it's got.
• 27:36
  Speaker 1: This is where you would find the branding the company settings products and services, custom fields, jobber payments, expense tracking, which is fairly new in the last I want to say year, year and a half.
• 27:49
  Speaker 1: So it's got a little bit more integration in it, which is nice.
• 27:52
  Speaker 2: There's automations, which makes it super nice because everybody wants to try to be as automated to save yourself time it tells you exactly how much you're going to make for the day, um how much you made for the week, how much you've made for the month so far, um how many deposits.
• 28:11
  Speaker 2: Uh, then you get to where you get bigger, and then they start throwing out.
• 28:22
  Speaker 2: Do you want a loan?
• 28:26
  Speaker 1: Right, that gets really annoying.
• 28:27
  Speaker 1: Or you get telemarketing calls.
• 28:29
  Speaker 1: You're like dude, I'm not here for you.
• 28:31
  Speaker 2: No, but it's like oh okay, so I've made it to where you're offering a twenty five thousand dollar loan and that goes based off of your gross sales.
• 28:43
  Speaker 2: I got AI receptionist insights on.
• 28:50
  Speaker 2: You can put your expenses in.
• 28:53
  Speaker 2: An expense is an employee, so I put in how much my employees say.
• 28:58
  Speaker 2: Let's just use an example $26.50 an hour for one of my cleaning techs and it will generate.
• 29:09
  Speaker 2: Once they get working it'll show you and break it down how many one-offs they've done, how many residentials they've done and how much income that particular cleaning tip has brought in Timesheets.
• 29:25
  Speaker 2: That's how I calculate what to do for payroll, which is payroll.
• 29:34
  Speaker 2: I got to do payroll today, got to have it in by five today.
• 29:38
  Speaker 2: So yeah, and again, a community AI receptionist, like you said, that's normal and I just love the refer a friend.
• 29:54
  Speaker 2: That incentive alone is what has kept me with them, and not only that they have.
• 30:00
  Speaker 2: Just they make me look so much more professional than most of my competitors in the area.
• 30:09
  Speaker 2: I do know that one of my competitors he uses and he's more commercial and stuff like that, but he uses Housecall Pro.
• 30:21
  Speaker 2: So there's that you can create a tax rate for those that have to do sales tax in your state?
• 30:34
  Speaker 2: We do not.
• 30:35
  Speaker 2: What else, oh man, I just expense track automations team organizations.
• 30:44
  Speaker 2: You can do route optimization for those of you that are in bigger cities so that you're cleaning tech, you're not sending them on the north side and then have to be over at 1 o'clock over on the west side.
• 31:05
  Speaker 1: An hour and a half of traffic.
• 31:09
  Speaker 2: So you can take your clients for the day and drop it into your route optimization and whatever cleaning techs you have and it'll organize it for you to give you the best maximum because2s it's 70 cents per mile for our federal um gas reimbursement um job forms you can put.
• 31:45
  Speaker 2: We were talking about checklists not too long ago in another podcast.
• 31:49
  Speaker 2: I don't even think it has aired yet.
• 31:52
  Speaker 2: However, however, we were talking about checklists.
• 31:54
  Speaker 2: You can go in there and set up a job form for your cleaning techs, whether it's a standard clean, post-construction clean, just a standard residential clean what you need to bring in your bag.
• 32:09
  Speaker 2: You can take pictures of how you want your bag set up, upload it to Jobber and they cannot complete the job until that is marked completed and then you can go inside of that and make sure that they have nailed okay, that's how my bag has got to be set up, or this is how this house is supposed to be done.
• 32:35
  Speaker 2: Mrs Smith wants the karate chopped pillows.
• 32:42
  Speaker 2: You know, with the fluff or you know a lot of team communication is there as well.
• 32:53
  Speaker 1: Right, there's a lot of features and benefits to it.
• 32:56
  Speaker 1: I'm on the loyalty plan because I've been with them for a long time.
• 32:59
  Speaker 1: I was just looking.
• 33:00
  Speaker 1: It says July 9th of 2016.
• 33:02
  Speaker 1: So it's 2025.
• 33:06
  Speaker 1: So almost 10 years because it's 2025.
• 33:18
  Speaker 1: Use it because when I like it was a game changer like we didn't have, we had a paper calendar system.
• 33:21
  Speaker 1: We didn't, and you had to call or send a text message like Jamie did.
• 33:23
  Speaker 1: So now it looks like there's a lot more options, a lot more features of benefits, um.
• 33:27
  Speaker 1: So you, it is something that you can try out for free, um, to see if it's a good fit for you, but you need to have, when you get up and going, a digital calendar system.
• 33:40
  Speaker 1: It's always interesting when I get a student or a potential student who wants to be fully automated, who's still working a part-time job, and they don't explain to a lot of you that if you are going to be fully automated, it's going to cost you $1,200 to $1,700 a month just to run the business.
• 33:56
  Speaker 1: So that's why I always suggest try to go cheap as possible.
• 33:59
  Speaker 1: So who wants to work in a job to support a business that they're trying to grow?
• 34:05
  Speaker 1: It's better to just go as cheap as possible and then upgrade as needed so that way you can balance out your budget and not go into debt.
• 34:12
  Speaker 1: It's really frustrating for me as a cleaning business coach to come across someone who's like I already threw in 200,000 in my business and I'm still not making it, and that you can make that model work.
• 34:26
  Speaker 1: But there are steps that you have to take.
• 34:28
  Speaker 1: You can't keep just throwing money at the wall hoping for the best.
• 34:31
  Speaker 1: There's systems that you have to have in place and you'll be able to trust me, the universe will step in and let you know when you have a flaw.
• 34:38
  Speaker 1: I talked about pain points today in my Facebook post and that pain point caused me to pivot.
• 34:44
  Speaker 1: So it was unpleasant.
• 34:48
  Speaker 2: Yeah, yeah, it was and it, but it caused you to reevaluate.
• 34:52
  Speaker 1: I went over step-by-step, I realized I went down and I put them on pen to paper.
• 34:56
  Speaker 1: I'm like, okay, what step needs to be reanalyzed?
• 34:59
  Speaker 1: And then I tweaked it so it doesn't happen.
• 35:00
  Speaker 1: It was painful, it was stressful and it was my birthday on top of it.
• 35:09
  Speaker 2: I was like, oh, go, buy you a big bottle of wine.
• 35:13
  Speaker 2: Box Go get you the box of wine Right.
• 35:17
  Speaker 1: So box go get you a box of wine.
• 35:20
  Speaker 1: So those are the steps that you need to take to try to see if jobber is a good fit.
• 35:28
  Speaker 1: There are other options out there, that there's a free version on ZenMaid, I believe, and those it's just the cost of doing business.
• 35:33
  Speaker 1: If you're going to pay for two things right off the bat, you should have a bookkeeper, if you're not to manage your books, and you should have a digital calendar system, a way, some sort of CRM that's going to communicate with your clients.
• 35:46
  Speaker 1: Those are the two basic things that you need.
• 35:47
  Speaker 1: Then, when you start to grow, you can add in Slack or whatever it is you're using.
• 35:53
  Speaker 1: What is it?
• 35:54
  Speaker 1: Community Cam, all of those other software pieces.
• 35:58
  Speaker 1: Those all add up and if you're paying the two grand a month and you got to, you got to make some money to be able to cover the two grand.
• 36:05
  Speaker 1: So when you're new it's overwhelming because you're like, well, how do I come up with the two grand?
• 36:09
  Speaker 1: Just stick with the two, get a digital calendar system and find a bookkeeper.
• 36:14
  Speaker 2: Well, the first thing is, after that, first clean.
• 36:17
  Speaker 2: Once you decide that you I'm like, okay, I think I can do this, I think I can make this a company once you get that in your that, after that, first clean.
• 36:26
  Speaker 2: If you are out, you know, pounding the pavement, like, okay, I, I can do this, and decide this is no longer a side hustle I'm going to make be legit.
• 36:38
  Speaker 2: I don't, I want to make something out of this.
• 36:41
  Speaker 2: Take that money as soon as you make that, first clean.
• 36:45
  Speaker 2: I mean, of course, pay your rent and all that stuff, invest into insurance, invest into me.
• 36:56
  Speaker 1: Start invest.
• 36:57
  Speaker 1: I do take that back.
• 36:58
  Speaker 1: You should have insurance before you have a digital calendar system.
• 37:01
  Speaker 1: I knew I'm assuming in my mind that you already have that.
• 37:04
  Speaker 1: I apologize, but you need insurance first get your, get yourself insured.
• 37:11
  Speaker 2: That makes sure that that makes you just, you know, looks, in case you're trusted, you are trusted, in case You're trusted, you are trusted and that you're taking it seriously.
• 37:21
  Speaker 2: And then I suggest, don't do what I did, which is try every CRM there was out there Just to I don't know I'm staying put.
• 37:35
  Speaker 2: I have people trying to ask me all the time to be a beta tester.
• 37:41
  Speaker 2: It's so annoying.
• 37:45
  Speaker 2: And I'm sorry, I know if you're listening, I just I have received multiple emails and texts from you guys, you all, and I'm just, I'm not interested.
• 38:01
  Speaker 2: I'm interested in staying with Jobber.
• 38:03
  Speaker 2: They have helped me grow immensely.
• 38:09
  Speaker 1: And by far our favorite product.
• 38:10
  Speaker 1: I mean, we have lots of favorite products, but I wanted to talk about Jobber first, because I've had them a really long time.
• 38:15
  Speaker 1: Jamie's had them for a really long time.
• 38:17
  Speaker 1: We like Sam and Sam, I'm still waiting for my shit.
• 38:26
  Speaker 1: Yes, get it together, get it over there.
• 38:27
  Speaker 1: I'm kidding.
• 38:27
  Speaker 1: If I swear, if you send it to me, I will totally go live and I will be like yes, I know I, I know that I speak of this.
• 38:39
  Speaker 2: This is going to be the biggest tool in your toolbox, the bigger, better than any chemical, better than any husky bag, better than anything.
• 38:50
  Speaker 2: This is going to be a game changer once you implement this Definitely and we are out here pounding the pavement.
• 39:00
  Speaker 2: So much for Jobber that you know of course they're gonna.
• 39:03
  Speaker 2: I'm a constantly in his ear, so yeah.
• 39:11
  Speaker 1: That's basically all we had.
• 39:12
  Speaker 1: We wanted to share our experiences with you about Jobber.
• 39:15
  Speaker 1: If you have any questions, you guys can always reach out.
• 39:18
  Speaker 1: Yeah, bye, bye.