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The Blindfold Test: Why Your Silos Are Breaking Your Customer Experience
What if every member of your leadership team was asked to map how your business delivers value to customers? Would their answers match?
In this bonus episode, Kiran Kachela explores how siloed thinking creates friction, delays and poor customer experiences, even when individual teams are performing well. She introduces the "blindfold test" as a simple way to uncover misalignment and explains why understanding the end-to-end value stream is critical for business success.
Key takeaways from this episode:
· Why functional silos damage customer experience
· How conflicting departmental objectives…
The skinny
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