Latest / Home Care Powered By AUAF / Qualifications Required to Become a Paid Caregiver in Illinois

Transcript

Qualifications Required to Become a Paid Caregiver in Illinois · Home Care Powered By AUAF

• 0:00
  SPEAKER_00: Welcome to the Home Care Powered by AUAF Podcast.
• 0:02
  SPEAKER_01: Aaron Powell Thanks for having me.
• 0:03
  SPEAKER_01: It's great to be here.
• 0:04
  SPEAKER_00: Yeah, absolutely.
• 0:05
  SPEAKER_00: So we're looking at the year 2031, and uh something completely unprecedented is about to basically break our traditional healthcare system.
• 0:15
  SPEAKER_01: Oh, without a doubt.
• 0:16
  SPEAKER_00: Right.
• 0:16
  SPEAKER_00: By 2031, the very last of the baby boomer generation will have officially hit retirement age.
• 0:21
  SPEAKER_01: Aaron Powell Which is just a staggering amount of people.
• 0:24
  SPEAKER_00: It really is.
• 0:25
  SPEAKER_00: It's a demographic wave that is going to completely redefine what aging looks like in this country.
• 0:30
  SPEAKER_00: So today we are opening up this really fascinating stack of resources and articles from home care powered by AUAF.
• 0:37
  SPEAKER_01: Which is highly relevant right now.
• 0:39
  SPEAKER_00: Aaron Powell Definitely.
• 0:40
  SPEAKER_00: And the mission today is to figure out who is actually going to care for all these people.
• 0:44
  SPEAKER_00: Specifically, we're diving into the qualifications required to become a paid caregiver.
• 0:49
  SPEAKER_01: Aaron Powell Because I mean the sheer math of that 2031 demographic shift means the traditional models are, well, they're already obsolete.
• 0:56
  SPEAKER_01: Trevor Burrus, Jr.
• 0:57
  SPEAKER_00: Right.
• 0:57
  SPEAKER_00: There just aren't enough beds.
• 0:58
  SPEAKER_01: Aaron Ross Powell Exactly.
• 0:59
  SPEAKER_01: We simply cannot build enough nursing homes or, you know, clinical facilities to absorb that level of demand.
• 1:07
  SPEAKER_01: It's just not possible.
• 1:08
  SPEAKER_00: Aaron Powell So what's the alternative?
• 1:09
  SPEAKER_01: Aaron Powell Well, the only logical solution is decentralizing elder care.
• 1:13
  SPEAKER_01: We have to move it out of those sterile hospital wards and bring it directly into the neighborhoods.
• 1:18
  SPEAKER_00: Aaron Powell, which means the new front line of health care is literally the American living room.
• 1:23
  SPEAKER_01: It really is.
• 1:24
  SPEAKER_00: And um I want to speak directly to you listening right now.
• 1:28
  SPEAKER_00: Whether you're currently trying to figure out how to care for your aging parents without, you know, completely draining your own finances.
• 1:35
  SPEAKER_01: Which is a huge stressor for so many families.
• 1:38
  SPEAKER_00: It's massive.
• 1:39
  SPEAKER_00: Or maybe you're exploring a career shift that actually means something.
• 1:42
  SPEAKER_00: Or even if you are just endlessly curious about how this hidden elder care economy functions behind the scenes, this deep dive is tailored specifically for you.
• 1:51
  SPEAKER_01: Yeah, we're going to break it all down.
• 1:52
  SPEAKER_00: Exactly.
• 1:53
  SPEAKER_00: We are going to map out how this system works, who actually qualifies to do the work, and how the money flows, all without drowning you in administrative jargon.
• 2:02
  SPEAKER_00: So let's unpack this.
• 2:04
  SPEAKER_01: Let's do it.
• 2:04
  SPEAKER_00: If clinical facilities can't handle the incoming wave of retirees, how does an agency actually build a decentralized safety net?
• 2:12
  SPEAKER_01: You build it by embedding the workforce deeply into the communities they serve.
• 2:17
  SPEAKER_01: Like if we look at the model presented in our sources, home care powered by AUAF is a really prime example of this infrastructure in action.
• 2:25
  SPEAKER_00: Right, because they aren't exactly new to this.
• 2:27
  SPEAKER_01: Aaron Powell Not at all.
• 2:28
  SPEAKER_01: They are a licensed agency of the Illinois Department on Aging, and they've been operating in the Chicagoland area as this crucial safety net for over 30 years.
• 2:40
  SPEAKER_01: Yeah.
• 2:40
  SPEAKER_01: But their footprint is what's truly revealing here.
• 2:43
  SPEAKER_01: They aren't just operating out of some single corporate office downtown.
• 2:46
  SPEAKER_01: They cover the entire geographic stroll.
• 2:48
  SPEAKER_00: Right.
• 2:49
  SPEAKER_00: I was looking at their service areas and the materials, and it's a huge list.
• 2:52
  SPEAKER_01: Oh, it's massive.
• 2:53
  SPEAKER_01: They're in Chicago, obviously, but also Arlington Heights, Barrington, Bloomingdale.
• 2:58
  SPEAKER_00: That's a huge radius.
• 2:59
  SPEAKER_01: It is.
• 2:59
  SPEAKER_01: Evanston, Hoffman Estates, Lincoln Wood, Morton Grove, Mount Prospect.
• 3:03
  SPEAKER_00: Basically blanketing the suburbs.
• 3:05
  SPEAKER_01: Exactly.
• 3:06
  SPEAKER_01: Niles, Palatine, Roselle, Schaumburg, Skokie, and Streamwood, they are fully integrated into all these areas.
• 3:13
  SPEAKER_00: Aaron Powell But you know, geography is only half the battle when you're talking about home care.
• 3:17
  SPEAKER_01: Oh, absolutely.
• 3:18
  SPEAKER_00: Because if you're sending a professional into someone's private sanctuary, especially an older adult who, you know, might be experiencing cognitive decline, the cultural friction has to be just an enormous hurdle.
• 3:29
  SPEAKER_01: I'd say it is arguably the biggest hurdle because you just cannot provide intimate, dignified care if you can't communicate effectively with the client.
• 3:38
  SPEAKER_01: That makes total sense.
• 3:39
  SPEAKER_01: And often, as older adults age, they revert pretty heavily to their mother tongue.
• 3:44
  SPEAKER_01: So recognizing that, this agency has intentionally built a workforce that reflects the communities it serves.
• 3:51
  SPEAKER_00: Which means they speak the languages.
• 3:52
  SPEAKER_01: Exactly.
• 3:53
  SPEAKER_01: They have staff fluent and English, of course, but also Assyrian, Arabic, Spanish, Polish, Russian, Ukrainian, and Persian.
• 4:00
  SPEAKER_00: That is incredible.
• 4:02
  SPEAKER_01: Right.
• 4:02
  SPEAKER_01: They aren't just sending a generic worker into a home.
• 4:05
  SPEAKER_01: They are carefully matching caregivers who look and sound like the neighborhoods they're walking into.
• 4:11
  SPEAKER_01: Because language is the foundation of trust, and trust is the foundation of caregiving.
• 4:16
  SPEAKER_00: I completely follow the logic on the cultural matching.
• 4:19
  SPEAKER_00: But I have to admit, I have some serious confusion about the medical side of this.
• 4:24
  SPEAKER_01: Okay, let's hear it.
• 4:24
  SPEAKER_00: Wait, when I hear home care, I immediately picture hospital beds and IV drips.
• 4:31
  SPEAKER_00: Isn't this highly medical?
• 4:33
  SPEAKER_00: Like I picture complex medical charts and taking blood pressure every hour.
• 4:36
  SPEAKER_01: Right, right.
• 4:37
  SPEAKER_00: And if we have millions of boomers retiring, I'm picturing a massive shortage of registered nurses.
• 4:42
  SPEAKER_00: How does a decentralized network of, you know, everyday people solve a medical crisis?
• 4:48
  SPEAKER_01: That assumption is incredibly common, and it's actually the first major paradigm shift we need to make today.
• 4:53
  SPEAKER_00: Okay.
• 4:53
  SPEAKER_01: What's fascinating here is the rigid distinction the industry makes between clinical care and what are known as activities of daily living or ADLs.
• 5:01
  SPEAKER_00: Activities of daily living.
• 5:02
  SPEAKER_00: So we aren't talking about administering IVs.
• 5:05
  SPEAKER_01: Not at all.
• 5:05
  SPEAKER_01: At-home caregivers in this specific non-medical framework do not provide clinical care.
• 5:11
  SPEAKER_00: So no injections.
• 5:12
  SPEAKER_01: Right.
• 5:12
  SPEAKER_01: You aren't giving injections or making medical diagnoses.
• 5:15
  SPEAKER_01: Instead, you're providing the structural support an older adult needs to maintain their independence.
• 5:20
  SPEAKER_00: Got it.
• 5:21
  SPEAKER_00: So what does that actually look like?
• 5:22
  SPEAKER_01: It means assisting with personal care and hygiene, preparing nutritious meals, providing medication reminders.
• 5:29
  SPEAKER_00: Just reminding them, not actually prescribing it.
• 5:32
  SPEAKER_01: Exactly.
• 5:33
  SPEAKER_01: Also light housekeeping, running errands, and honestly just providing companionship.
• 5:38
  SPEAKER_00: It's the infrastructure of daily life.
• 5:40
  SPEAKER_01: Exactly that.
• 5:41
  SPEAKER_00: Because it it's catching the small things before they become catastrophic.
• 5:44
  SPEAKER_00: If an 85-year-old forgets to take their blood pressure medication for three days, or if they try to carry a heavy laundry basket down a flight of stairs and fall.
• 5:52
  SPEAKER_01: Which happens all the time.
• 5:54
  SPEAKER_00: Right.
• 5:54
  SPEAKER_00: That's what lands them in the emergency room.
• 5:56
  SPEAKER_01: Aaron Powell You've hit the nail on the head.
• 5:57
  SPEAKER_01: It is entirely non-medical, but it is the preventative shield that keeps them out of those expensive, overcrowded clinical facilities.
• 6:05
  SPEAKER_00: That totally reframes the barrier to entry for this job, then.
• 6:08
  SPEAKER_01: It really does.
• 6:09
  SPEAKER_00: Because I was looking at the basic checklist of qualifications in these sources, and they are surprisingly accessible.
• 6:14
  SPEAKER_01: Very accessible.
• 6:15
  SPEAKER_00: You don't need a medical degree, you don't need nursing school.
• 6:18
  SPEAKER_00: You basically just need to be at least 18 years old, possess a high school diploma, or GED.
• 6:24
  SPEAKER_01: Or even comparable experience if you don't have those.
• 6:26
  SPEAKER_00: Right, exactly.
• 6:27
  SPEAKER_00: And then you just have to pass a background check.
• 6:28
  SPEAKER_01: And that accessibility is a feature, not a bug.
• 6:32
  SPEAKER_01: Think about it.
• 6:33
  SPEAKER_01: If the state required a four-year nursing degree for someone to just help an elder with their groceries and meal prep?
• 6:41
  SPEAKER_00: Oh, the entire elder care system would collapse overnight.
• 6:44
  SPEAKER_01: Instantly.
• 6:45
  SPEAKER_01: We need millions of these workers.
• 6:47
  SPEAKER_01: But I mean, that doesn't mean it's a free-for-all.
• 6:49
  SPEAKER_00: Right.
• 6:49
  SPEAKER_00: There have to be rules.
• 6:50
  SPEAKER_00: So what actually stops someone from just walking in off the street and getting this job?
• 6:54
  SPEAKER_00: Like what's the hard line for disqualification?
• 6:57
  SPEAKER_01: The fingerprint-based background check is the absolute non-negotiable line.
• 7:03
  SPEAKER_01: Because you are dealing with older adults who might have physical limitations or cognitive decline, which makes them highly vulnerable.
• 7:10
  SPEAKER_00: To like financial or physical abuse.
• 7:12
  SPEAKER_01: Precisely.
• 7:13
  SPEAKER_01: So any history in a background check that suggests a risk to that vulnerable population immediately disqualifies an applicant.
• 7:21
  SPEAKER_01: The state is protecting these older adults.
• 7:23
  SPEAKER_01: They will not compromise on safety.
• 7:25
  SPEAKER_01: Makes sense.
• 7:26
  SPEAKER_01: And the secondary hurdle is failing to complete the mandatory training, which we'll get into.
• 7:31
  SPEAKER_01: But that background check really is the ultimate gatekeeper.
• 7:34
  SPEAKER_00: Aaron Powell So knowing that the barrier to entry isn't a medical degree, it brings up a huge question.
• 7:40
  SPEAKER_00: Who is actually stepping up to do this?
• 7:43
  SPEAKER_01: It's a great question.
• 7:44
  SPEAKER_00: Are we just relying on armies of strangers decided to become professional elder care workers?
• 7:48
  SPEAKER_01: Aaron Powell Well, some definitely choose it as a dedicated career path.
• 7:51
  SPEAKER_01: But the big reveal in these resources, and the thing that completely changes how you view this entire industry is that a large share of these paid caregivers are actually family members or friends who are already caring for a loved one.
• 8:04
  SPEAKER_00: Wait, really?
• 8:05
  SPEAKER_00: So an aging parent, a spouse, or maybe a friend you've known forever, you can officially become their paid caregiver.
• 8:14
  SPEAKER_01: Yes.
• 8:14
  SPEAKER_01: Eligible family members can transition into being official paid employees of the agency to provide that care.
• 8:21
  SPEAKER_00: Wow.
• 8:22
  SPEAKER_01: And if you think about the psychological comfort of that setup, it's huge because for an older adult, losing your physical independence is a terrifying, grief-filled process.
• 8:32
  SPEAKER_00: Oh, absolutely.
• 8:33
  SPEAKER_01: Admitting you need someone to help you bathe or help you use the restroom, it requires immense vulnerability.
• 8:39
  SPEAKER_01: Having a total stranger from an agency step into your home to do that.
• 8:43
  SPEAKER_00: That could trigger so much anxiety and resistance.
• 8:45
  SPEAKER_01: Exactly.
• 8:46
  SPEAKER_01: It can feel like a total loss of pride.
• 8:48
  SPEAKER_00: The pride involved in aging is so real.
• 8:50
  SPEAKER_00: I know stubborn seniors who would literally rather risk a fall than admit to a stranger that they need help just standing up from a chair.
• 8:58
  SPEAKER_01: But when the person offering their hand is your own child or a deeply trusted family friend, the whole dynamic changes.
• 9:05
  SPEAKER_01: Right.
• 9:05
  SPEAKER_00: They're acting more like a personal assistant or an extension of the family.
• 9:08
  SPEAKER_01: Exactly.
• 9:08
  SPEAKER_01: The caregiver isn't an intruder.
• 9:10
  SPEAKER_01: It's profoundly easier for an aging parent to accept help when it's from someone they already deeply trust.
• 9:17
  SPEAKER_00: That trust factor is everything.
• 9:19
  SPEAKER_00: And actually, there was a specific anecdote, a public review in the sources, that honestly stopped me in my tracks.
• 9:25
  SPEAKER_01: Oh, the Emmanuel White review.
• 9:26
  SPEAKER_00: Yes, Emmanuel White.
• 9:28
  SPEAKER_00: He was officially employed by home care powered by AUAF for two years as a 24-7 live-in caregiver.
• 9:35
  SPEAKER_01: Right.
• 9:36
  SPEAKER_00: But the client he was assigned to was his own mother.
• 9:39
  SPEAKER_01: It's such a remarkable testament to how this system is supposed to work.
• 9:43
  SPEAKER_00: It really is.
• 9:44
  SPEAKER_00: She had final stage dementia.
• 9:46
  SPEAKER_00: Right.
• 9:46
  SPEAKER_00: And Emmanuel wrote this review saying it was an awesome place to work, specifically because getting a paycheck from them allowed him to take great care of her until she transitioned.
• 9:56
  SPEAKER_01: Which is just beautiful.
• 9:57
  SPEAKER_00: Unpacking the economics of that is staggering.
• 10:06
  SPEAKER_01: While his mother sat home alone in danger or was moved into a facility.
• 10:10
  SPEAKER_00: Exactly.
• 10:11
  SPEAKER_00: The paycheck bought him time and presence.
• 10:14
  SPEAKER_00: But this kind of raises a critical tension for me.
• 10:16
  SPEAKER_00: Go ahead.
• 10:17
  SPEAKER_00: Love and devotion are powerful, sure.
• 10:19
  SPEAKER_00: But love does not automatically teach you how to properly transfer a person from a wheelchair to a bed without destroying your own back.
• 10:27
  SPEAKER_01: Oh, definitely not.
• 10:29
  SPEAKER_00: Since family members can do this without medical backgrounds, how do they actually learn to do it safely?
• 10:34
  SPEAKER_00: If my mom has late-stage dementia, that feels highly medical to me.
• 10:38
  SPEAKER_01: That is precisely why the state of Illinois mandates 24 hours of specialized training before a caregiver can begin.
• 10:45
  SPEAKER_00: Okay.
• 10:45
  SPEAKER_00: So there is formal training.
• 10:47
  SPEAKER_01: Yes, and partnering with an established agency is so vital here.
• 10:51
  SPEAKER_01: Home care, powered by AUAF, provides this 24-hour training at no cost to the caregiver during onboarding.
• 10:58
  SPEAKER_00: Aaron Powell So they aren't just leaving you to figure it out on the fly.
• 11:01
  SPEAKER_01: Not at all.
• 11:02
  SPEAKER_00: What are they actually teaching in those 24 hours?
• 11:04
  SPEAKER_01: Aaron Ross Powell They focus heavily on the physical and behavioral mechanics of basic caregiving.
• 11:09
  SPEAKER_01: So they teach proper transfer techniques how to use leverage rather than brute strength.
• 11:14
  SPEAKER_00: Aaron Powell To protect the caregivers back.
• 11:16
  SPEAKER_01: Exactly.
• 11:16
  SPEAKER_01: They drill infection control protocols, they cover emergency procedures, and crucially, they teach communication skills.
• 11:24
  SPEAKER_00: Communication skills.
• 11:25
  SPEAKER_01: Yes, especially for cognitive decline.
• 11:28
  SPEAKER_01: You learn how to de-escalate a dementia patient who is confused or agitated rather than just arguing with them.
• 11:34
  SPEAKER_00: Oh, that is so important.
• 11:35
  SPEAKER_00: And reading through the reviews, it's very clear the agency doesn't just hand you a certificate after 24 hours and wish you luck.
• 11:41
  SPEAKER_01: Right.
• 11:42
  SPEAKER_01: The caregivers are assigned field supervisors.
• 11:45
  SPEAKER_00: Yeah, there was one name that kept surfacing in the reviews, Inus.
• 11:48
  SPEAKER_00: Yes, I used multiple clients and caregivers were just raving about her.
• 11:53
  SPEAKER_00: They praised her for being incredibly informative, warm, and helpful in explaining policies and setting expectations.
• 11:59
  SPEAKER_01: That on-the-ground support is the glue holding the whole model together.
• 12:03
  SPEAKER_01: Family caregiving can feel incredibly isolating.
• 12:05
  SPEAKER_00: I can imagine.
• 12:06
  SPEAKER_01: Having a field supervisor step in regularly to clarify things and ensure you feel supported, it puts a professional scaffolding around a really emotional task.
• 12:15
  SPEAKER_00: Here's where it gets really interesting, though.
• 12:17
  SPEAKER_00: When you look at these unwritten qualifications, the soft skills required.
• 12:22
  SPEAKER_00: Being a caregiver is less like being a nurse and more like being a hybrid of life coach and a trusted bodyguard.
• 12:30
  SPEAKER_01: A life coach and a bodyguard.
• 12:32
  SPEAKER_01: I love that analogy.
• 12:33
  SPEAKER_01: It captures the dual nature perfectly.
• 12:35
  SPEAKER_00: Right.
• 12:35
  SPEAKER_00: You need compassion to be the life coach, motivating them, coaxing them to eat, keeping their mind engaged.
• 12:41
  SPEAKER_00: You have to be this dependable, uplifting presence.
• 12:44
  SPEAKER_01: And the bodyguard aspect.
• 12:46
  SPEAKER_00: You are physically guarding them from their own environment.
• 12:48
  SPEAKER_00: You need the physical ability to safely lift and transfer them.
• 12:53
  SPEAKER_00: You're guarding them from slip and falls, making sure they don't mix up pills.
• 12:56
  SPEAKER_00: It takes intense situational awareness.
• 12:59
  SPEAKER_01: The stakes are monumental, which, you know, brings us to the logistics of this entire setup because vigilance and compassion don't pay the mortgage.
• 13:06
  SPEAKER_00: Very true.
• 13:06
  SPEAKER_01: Navigating the financial mechanics is key.
• 13:09
  SPEAKER_01: How does a family member actually get a paycheck for this labor of love?
• 13:12
  SPEAKER_01: Aaron Ross Powell Yeah.
• 13:13
  SPEAKER_00: How does the state of Illinois actually fund this?
• 13:15
  SPEAKER_01: Illinois utilizes two main state programs designed to keep people in their homes.
• 13:20
  SPEAKER_01: First is the Community Care Program, or CCP.
• 13:24
  SPEAKER_00: Okay, CCP.
• 13:25
  SPEAKER_01: This is specifically structured for older adults age 60 and up who require assistance with those activities of daily living.
• 13:31
  SPEAKER_00: Aaron Ross Powell So CCP covers the over 60 crowd.
• 13:34
  SPEAKER_00: But what if someone younger has a disability?
• 13:37
  SPEAKER_00: Does this framework cover them too?
• 13:39
  SPEAKER_01: Aaron Ross Powell It does through the second pathway, the Home Services Program, or HSP.
• 13:44
  SPEAKER_01: This is aimed at younger individuals with qualifying disabilities who need that same daily assistance.
• 13:49
  SPEAKER_00: Aaron Ross Powell Because it's vastly more cost effective for the state than subsidizing a bed in a long-term care facility.
• 13:55
  SPEAKER_01: Aaron Powell Exactly, and infinitely more humane.
• 13:57
  SPEAKER_00: Aaron Powell It's a win-win.
• 13:58
  SPEAKER_00: And the paycheck is real.
• 14:00
  SPEAKER_00: The starting pay at home care, powered by AUAF, is$21 per hour.
• 14:04
  SPEAKER_01: Which is very competitive.
• 14:06
  SPEAKER_00: It is.
• 14:06
  SPEAKER_00: But I want to explicitly clarify a misconception here.
• 14:09
  SPEAKER_00: A lot of people wonder if Social Security pays them for this.
• 14:12
  SPEAKER_01: Oh, right.
• 14:12
  SPEAKER_01: No, Social Security does not pay caregivers directly.
• 14:16
  SPEAKER_00: Right.
• 14:16
  SPEAKER_00: It's funded through those specific state programs, CCP and HSP, and through partnerships with major health plans.
• 14:22
  SPEAKER_01: Yeah, the agency partners with huge networks like Aetna, Blue Cross, Blue Shield, Humana, Molina, and County Care.
• 14:30
  SPEAKER_00: So the agency handles all that administrative red tape for you.
• 14:33
  SPEAKER_01: This raises an important question though.
• 14:35
  SPEAKER_01: Even with the$21 an hour, caregiver burnout is a very real risk.
• 14:40
  SPEAKER_01: Providing full-time care for a loved one is exhausting.
• 14:43
  SPEAKER_00: Yeah, if you're Emmanuel White, you never truly get a clock out.
• 14:46
  SPEAKER_00: Exactly.
• 14:47
  SPEAKER_01: Which is why being with an agency is vital.
• 14:50
  SPEAKER_01: If full-time caregiving isn't sustainable, agencies can help families navigate respite care.
• 14:55
  SPEAKER_00: What does that look like?
• 14:56
  SPEAKER_01: They can bring in another fully trained, culturally matched caregiver to take over for a few days so the family member can just rest.
• 15:03
  SPEAKER_01: Plus, they can help figure out how long-term care insurance fits into the financial plan.
• 15:08
  SPEAKER_00: That is such a relief to know.
• 15:09
  SPEAKER_00: So what does this all mean?
• 15:11
  SPEAKER_01: It's a lot of information.
• 15:12
  SPEAKER_00: It is.
• 15:12
  SPEAKER_00: But for you listening, the main takeaway is that you do not have to navigate elder care alone or for free.
• 15:18
  SPEAKER_00: Agencies like AUAF exist to train you, support you, and pay you to care for the people you already love right in your own community.
• 15:27
  SPEAKER_01: It really transforms aging from a crisis into a supported transition.
• 15:32
  SPEAKER_01: And, you know, it leaves us with one final thought to ponder.
• 15:35
  SPEAKER_00: Let's hear it.
• 15:36
  SPEAKER_01: As the boomer generation reaches retirement and in-home care becomes the standard, what happens to our traditional understanding of the workplace?
• 15:45
  SPEAKER_00: Yeah, that's interesting.
• 15:46
  SPEAKER_01: Right?
• 15:46
  SPEAKER_01: The fastest growing, most emotionally vital job site in our entire modern economy might not be a skyscraper or a hospital.
• 15:53
  SPEAKER_01: It might just be our own living rooms.
• 15:55
  SPEAKER_00: Wow.
• 15:56
  SPEAKER_00: Next time you look at the family photos on your mantle, you might just be looking at the most important workplace in the country.
• 16:02
  SPEAKER_00: Thanks for joining us on this deep dive, and we'll catch you on this one.